I ordered food they gave me something else my first clue should have been that they didn't give me my receipt and rushed me along my way when I got home and realized the food as well I tried to call and make a complaint and was upset that they made my food wrong and she offered to refund it if I was willing to come in and I told her I could not come back in and she said that there's nothing that she could do and I said well they need to work on making the food correctly and this wouldn't be an issue and she hung up just stop talking and hung up read more

Not what you would expect from a Burger King. Why? The manager on duty strongly believes in a total team effort and I saw that tonight. He was giving praise for a job well done and constructive criticism for areas needing improvement. For this and the fact that my food was served hot and without issues, I'm giving them 5-stars. read more

we ordered two(2) king bacon cheese burger meals and (1) king bacon cheese burger.All we got was the two drinks and two sandwiches and one French fry. We were mission one of our sandwiches. no too happy with the service and will complain the next time we go there. read more

Context: Fast food. Ordered food, arrived quickly enough with as much accuracy as possible. The staff seems like a recent turn over (really new) and overworked. The indoor playground interested the babes. Did not expect much and that is what I receive, not much surprise. Will return because I like Whoppers and chicken fries!! read more

Annoyed because in order to receive a receipt for purchase customers now have to ask for the receipt I placed order and it was repeated it correctly. It was displayed on the screen correctly However I get home and didn't find the correct burger ordered Called them back to ask what happened and seemed bothered that I called and told me he knows I didn't order what I said I ordered. Wow so he knew exactly what I said but gives me the wrong goods Done with this location. Too bad they could overhaul the staff when they overhauled the location. read more

My boyfriend and I went through the drive thru recently and asked if we could get a couple of minutes to look at the menu. Which was foggy and dirty. We could barely read it. 30 seconds later the employee rudely asks us if we are ready to order and when we told her we weren't because we were trying to read the menu she repeatedly told us to hurry up. We decided not to order and we're leaving the drive they when she hung out the window and yelled at us. I will NEVER be going there again and I advice others to find food somewhere else. read more

Let me put it straight like this, if I could give this raggedy ass place 0 stars I would. They never fail to fuck my order up, every single time I come through. They are unsanitary as shit & raggedy as fuck. The little Burger Bitches can never do shit right at this place. read more

I came though the drive thru and they messed up on my order wich is understandable being 10pm and super busy I came back and they fixed the order and gave me a extra burger, and treated me proper! Thanks guys keep it up read more

I love this place just recently started working here and I can tell you right now a lot of things have changed. The managers are very friendly and everything is up-to-date with Covid standards we are constantly mopping the floors and wiping down countertops with sanitation solution and cleaning all of our supplies nobody eats out of the Fry containers and we have to change your gloves every 30 minutes but we normally end up changing way before the 30 minutes. A lot of the reviews say that The people who take orders or rude or yell into the box but you have to understand that we just have one headphone in and we have 10 other people around us not including the sound from the kitchen. I assure you we do not mess up the orders on purpose we have hundreds of people going through each hour and multiple people order the same thing in separate orders for instance some people may order : 1 whopper with cheese and a large fry then the next order would be: 3 whoppers with cheese and 1 large fry But one of those whoppers has no onion extra mayo no tomato and another one will be no pickle extra catch up When you have 50 of those orders in a row it's kind a hard to tell which whopper goes in which bag it also doesn't help that we are constantly switching positions and being left off with halfway done meals And for the people complaining about times or how long it takes, would you rather have fresh food or no food at all The whole reason we have you park up front is because we are cooking fresh food we can't just pull that shit out of thin air, just because we work in fast food doesn't mean we have a magic wand so stop being a Karen and chill the hell out for once not everything is going to go your way. I get hundreds of compliments from people about my customer service skills so I can assure you we have something going in the customer service department. Plus we are constantly dropping fresh food nothing gets reheated if we don't use the product by the time it timer goes out for its expiration we toss it everybody who works there has a food handlers card and we're not going to risk the safety or health of our customers. have a great rest your day and thanks for taking the time to read this review read more

I wish i could give them no stars.. I have had to repeat my order multiple times the 2 times i have gone here and they still manage to get my order wrong. When you call to make a complaint about the treatment along with the order being wrong you get made to feel like you didn't place your order correctly or are being unfair to expect that it be taken care of. read more

My first time buying there today around at 7pm and we waited like more than 20 and the food are not like we order. No talking about the in the servi car. read more

this store dont were face mask .the one not wearing one the second under the chin the third under the nose, i ask for my money back and the manager gave me the money and all he said was get out of his drive throw. read more

You get what you pay for.. Bethan the assistant manager is completely rude.* go to mc Donald's!

Past three times to this burger king fking sucked. Not likely to go back. The last time: I ordered 2 for $5 original chicken sandwichs, I got one and the other was a bacon cheeseburger, ONE strip of fking bacon. Gtfo. The chicken? Dry af, didn't eat it. Didn't have time to go get my money back. Seriously? 2 fkin' sandwichs and you can't get THAT right? And no, this isn't the first time...you guys suck. Wouldn't even feed that ish to my dogs. read more

This Burger King must have a special turbo windmill which wafts the smell of their food into the Fred Meyer/Rite Aid parking lot. Every time I shop at one of those stores I am enticed by the smell but seldom go inside. That probably has to do with the not-so-great memories of working at BK when I was 16. But today I conquered my fears and went inside.. The help here is SLOW. Waited four minutes (or more) at the counter before I finally asked the manager if someone was working the register. She replied that they were on break and then walked away! Finally someone came up and took my order. The food was good; french fries, onion rings and cheeseburger completed my lunch order. (The fries were for someone else) The price was also reasonable. Other than the bad service I was satisfied. read more

Three stars because, like at all fast food joints, everything is undoubtedly loaded with growth hormones, MSG, saturated fat and whatever else they feel like slipping under the FDA's regulations. Aside from that, no kid has ever gotten sick after a romp in the play area, and they make everything -when- you order it. As far as franchised obesity goes, it's good. read more

The women in the drive through were rushing and rude. After taking my order, they took 2 minutes entering a coupon and then took my money handed me my food and then have a nice day. I asked for my receipt and didn't get napkins or condiments. The service was bad but I'm guessing that was because there was one woman taking and distributing orders. The food, on the other hand, was good-- warm and fresh, just a lot of sauces. I'm not going back to that establishment. read more

This place can't even get a fucking order right. Been there 3 times this week and all three times got fucked up. First time my gf asked for a 20pc nugget. Was told they don't have that. So she ordered a 10pc combo with an extra 10. Got home and she is 10pc short. Few days later she goes back and they now have 20pc nugget meal and she specifically asked for a certain amount of sauces. Got home and no sauces. So today I thought I'd give them another chance. Ordered a 20pc and got home and again only got a 10pc. Order was right on the screen and check. You get paid $11 Lahr to do a simple fucking job. Or do you need to go back to school to learn to count to 20? Maybe take off your fucking shoes if you have too. read more

I've had a few poor experiences at a BK and I never expect much outside of getting my food in a timely manner. It took over 15 minutes for me to get my food. I do t know if it was one of the 2 cars in front of me or the fact that this place had to fresh make every order but my food was overly fresh, the meat was piping hot and burned my tongue. The cheese was almost frozen and I'm pretty sure the buns were stale read more

Just got home (1/2mile-ish) from the drive thru and, again my fries are cool, hard re-fried Fries.....absolutely unacceptable! It would have been very timely, as the rest of my order....two original chicken sandwiches -lettuce, one with mayo and onion only....and a whopper jr.w/cheese w/o onion, were ALL Special orders....C'mon folks, get it together! The Manager needs to be spanked! read more

Haven't been to this location in years, and I doubt I'll EVER be back! Just stopped in the other day because I had a coupon from the mail for a 10-piece chicken nugget and large fries for $3. Decent deal. So, the gal at the drive-thru takes my order and give me the ol' "I'll have your total at the window" because apparently this was the first time she has ever sold a $3 item or something! Come on, lady, you should either KNOW the total OR ring it up!!! Oh well, not the end of the world. THAT came when I pulled up to the window! OMG, this chick was simply about the rudest, snottiest person I've ever found at any drive-thru! She started by not having the slightest bit of a sense of humor. I kind of joked with her as I was counting my coins to give her the correct 26 cents for the tax. All she did was give me a dirty look. Apparently she wasn't in the joking mood. Then she gave me a dirty look again when she handed me my change... AND SHORTED ME! This girl apparently does NOT know how to count OR does NOT know how to run a register, because it doesn't take a rocket scientist or a degree in Calculous to figure out that when an order comes to $3.26 and the customer hands you $5.26, their change is $2... but SHE gave me $1.80!!! WHAT THE HECK? Then, as expected, when I said "UMMM, you owe me 20 cents!" she gave me that dirty look again! THREE DIRTY LOOKS FROM THE SAME RUDE GIRL in less than a few minutes! All of a sudden she snaps at me "I need that coupon!". I replied "I need my correct change! I gave you $5.26 so my change should be $2, not $1.80!". I think she had to go find a calculator or a manager to help her do the math, because it took another minute or two to come back with my 20 cents! Geez, BK, get people with a friendly, outgoing demeanor to work with your customers! Put that girl with the blue streaks in her hair back on the grill where she doesn't have to count or deal with customers! We don't deserve stupidity or rudeness. I'm so sorry I only spent $3 plus tax. It wasn't MY fault Burger King put out those coupons! But don't worry, I'll NEVER come back to the Burger Kind on Mountain Highway in front of the Fred Meyer grocery store again as long as I'm on this planet! AND, to no surprise, THIS LOCATION won't even come up on the drop-down menu when you try to contact BurgerKing.com to share your experience! The only BK that comes up in Spanaway is 166th & Pacific Ave, NOT this one! read more

It's Burger King so it's ok at best if you want to make it great add salt pepper and Worcestershire sauce to your patties and be delighted.

rude server got our order wrong, food was not very good at all, everything was cold and stale.

I just spent the last half hour fixing a car that was stuck in their drive through and the idiots they call staff can't even get my order right for the 6th time. Worst Burger King on the face of the earth. I would literally rather poop in my hands and then clap right after wards then ever go here again. The owner should start hiring monkeys because they have a better chance of getting an order right then the staff that they have. read more

After having a good experience a few nights ago with the Big King Box, we decided to go there tonight because of all the snow and rain. There was only one other customer at the time we went. We ordered one King Box and one 2 for $6 Mix and Match and one extra small soft drink. The King Box was fine but from the order of - one crispy chicken sandwich light on the mayo and one Whopper no onion and light mayo - we received a poorly made Whopper with only a single big clump of lettuce and one skinny piece of tomato dug into the center of it so that the bun was torn and with catsup and mayo on it and one burger absolutely plain, nothing but a dry bun with a single dry burger on it. And there was no ice in the soft drink (the other customer said loudly "all this ice and snow and no ice!!??") Well, I guess we will go back to Wendy's where the burgers are inexpensive and always good - forget Burger King! I wish I had read all the other reviews online about all the orders not being right and had checked my bag before I left. read more

Average Burger King food with less than average service. There was one kid Austin that was always super friendly but whenever he wasn't there the service was horrible. The manager seems like the root of the problem. Even being served directly by her was unpleasant. read more

Horrible service. Went through the drive thru and ordered the 2 for 10 whoppers. Pulled up to the window and I was fine with instantly getting my drinks but I was not fond on sitting there for 5-10 minutes waiting on my food. Two people were behind me as well. Looking through the window the bag was knocked over and some of my fries spilled on the ground. The cooks were obviously making other sandwiches from ordered behind me seeing how the inside was empty. The drive thru lady was leaning over the counter next to my bag that was knocked over not caring that she spilt my fries. I didn't upgrade to a large fry and drink for them to be spilt onto the floor. Either take away the fast food and bring in better quality or actually live up to other burger Kings and provide speed. Next time I'm looking to get a quick dinner I'll drive further to taco Bell where my food actually is made with better service. read more