Order doors and a Hershey pie. They forgot to give me the pie. I try to call and the phone is disconnected.... How is that possible

Come here in the morning someday, location is open but nobody ever is working and nothing ever cooked for breakfast. Worthless being open

Parking lot and drive-thru areas are a mess with overgrown vegetation. Associates tasked with making a burger your way are unable to provide the burger as requested on most visits. Staff is not concerned with your requests and they make you feel as if your are the problem if you present the burger back to them if it was not prepared as ordered. It's a shame to see this establishment go down hill as it has. read more

Absolutely ridiculous. Showed up to pick up an order placed 20 min before. I get there, not a soul in the parking lot or store. Walk in and one employee is apparently doing prep. I was all but ignored and waited another 15 min to receive two lousy breakfast sandwiches. I was the only customer the whole time. Terrible employees. Lazy Lazy Lazy. Couldn't give one shit about the waiting customer. read more

Just bad. Service was beyond slow. Food was dried up and gross the hamburger made me sick for the rest of the night. I told myself I would never go to Burger King but here I am and I'm paying dearly for it. Used to be nice many years ago. Fresh hot food was served. But no more. Do your stomach and your soul A favor and never step foot in this place. read more

See all

Tabitha is the best at this location always nice and so pleasant and food is made to what I ordered. Highly recommend this location. They out of burgers. read more

Tris Burger King looks like a house, very cool! We didn't get to eat though because their credit card machine was down. Which they told ilia right away. Very friendly people working. read more

Burger King - Burger King - Burgers Near Me - Sanford, Florida

It was a busy day in Sanford with all of the "Porch Fest" activities happening. My wife and I chose fast food because we had less than an hour to eat and make our way back to Wop's Hop's to see one of my favorite bands, SIRSY. The restaurant was practically empty except the lone homeless man taking shelter from the cold inside with a hot cup of Joe. When approaching the counter there was no workers to be found. After waiting a few moments, my wife began hollering "hello, anyone home" which made me laugh quite loud as I thought to myself......here we go! Finally, a young girl emerged from the back of the store and she was quick to fulfill our order. We settled on what seemed to be a great deal, two orders of 5 items for $4. We both chose coffee as our drink item, the 4-piece chicken nuggets, French fries and a double cheeseburger. The deal includes a chocolate chip cookie and I added a bacon cheeseburger to the mix for the hell of it. We were informed that the coffee needed to be made fresh and it takes roughly 4 minutes to brew which we were perfectly fine with. Our food was up rather quickly however the staff did not deliver it to the pickup area. I believe they were waiting on the cookies or coffee and this is why they left our tray in the cook's window. The problem is that while our food was sitting there it was quickly getting cold. Once again, the staff disappeared into the back of the store for a prolonged amount of time. My wife had to resort back to hollering "Hello, anyone home!" to notify the staff that we were still waiting on our food. When we finally received our food, the fries and chicken nuggets were cold and dreary. The burgers were just OK and somehow the freshly brewed coffee was cold and tasted horrid. I think the highlight of the meal was the chocolate chip cookies. To sum up the review, I paid $10.69 for three "just OK" burgers, two decent chocolate chip cookies, two cups of hot coffee served cold and inedible chicken nuggets and fries. I have been to this Burger King several times over the past few years but tonight (2-22-2020) was probably one of the worst experiences I've had at any Burger King to date. The young lady who took our order was really nice and so was the other girl working with her. I overheard them discussing that they were called in for this shift and maybe this is why the service was blah. Regardless, you have to treat your customers like gold even when you don't want to be there otherwise business will dwindle to null. I have had great experiences here in the past, my only hope is that management can turn things around before it gets out of hand. read more

See all

This store is the absolute WORST! They NEVER have the items in your order. I order on the forking app for convenience, then you get to the window and they don't have it! Even worse, then they make you go through the app again to get a refund, which never happens either! I'm done with this store and calling my credit card to dispute charges. Such a total WASTE of property. Demolish this location and put a park there so you can eat correct food from any where else! read more

Always are closed before the mandated time online and at the store There were closed the last 3 times i visited, with everytime being at least a hour before closing. They also have poor service read more

Order 30 | Mobile order drive thru turned multiple visits back. Jul 7, 10:28am Whopper with cheese, light mayo, extra pickles. Extra charge for cheese. They remade my burger 4 times, I drove back twice. Burger 1: Whopper, no cheese, normal mayo, no extra pickles. Burger 2: Whopper w/ cheese, bacon, extra mayo. Burger 3: Whopper w/ cheese, light mayo....checked at the location, left, 1 block away, noticed a ton of mayo under the patty. Burger 4: Whopper w/ Cheese, light may, extra pickles. This was my 8th order in a row they messed up at this location. Either missing fries, nuggets, mozzorella sticks, wrong burger or made wrong. After remaking this burger 3 times wrong in a row. 8+3 = 11 times in a row. While waiting for the remake, I seen customers come back in that onion rings were missing...ect. Having to drive back and forth is a problem if you want to make things right. Many probably do not do this and I am one of those. This was the only time I went back to the store. Other times were family meals and everyone was hungry. This one being just me, I had to go back. Overall, this location has poor training/management. Nothing ever happens with all the negative reviews and they continue to serve customers by messing up their orders and not paying attention to detail. If this was a different business or something like healthcare, this would not fly, this many mistakes on a regular is a horrible way to run business. They also take FOREVER at times due to understaffing and this location may often randomly be seen as closed for the day. read more

I ducked into the drive thru even though I know better. This BK just doesn't get it right. I ordered a double cheeseburger with mayo, ketchup, pickle, onion only. I got a single burger, no cheese, with mayo, ketchup, and pickle. When my order came up on the screen, I told the BK worker that it wasn't right. She assured me she would have my order right at the window. Nope. Not even. I just want to have it my way. That's all! read more

I was discriminated against by the manager at 201 French Avenue in Sanford. I ordered through the drivethrough and she refused to give me my food, stating the drive-through was closed although there were no signs in place. I told her I ordered through the drive-through because it is difficult for me to come in due to recent surgery. When I did go in, she loudly ridiculed me and discussed my medical condition loudly to the other staff members and to the other customers. I have filed a complaint with the ADA because my medical needs were not met and because I was humiliated by the experience. The manager would not give me my food until I called the corporate office to complain. When I called the corporate office I was told someone would touch base in several days. I am so disgusted by the way this Burger King treats disabled people. Beware! They will make fun of you and your medical problems! I will never, ever go to Burger King again. read more

Sign says open but doors are closed and no one inside... is this location still alive??

I thought it was closed down by the looks of the outside. It is in total disrepair!!! I proceeded to order: vanilla milkshake. We don't have any milkshakes. Okay, coke then. We don't have any ice. Cokes arrived room temperature and flat. Chicken fries arrived cold and hard. We don't have any sauces. Who is running this dump and why is it open???? Unbelievable. This is poor representation of Sanford!!!! Close it down already!!!!! read more

The app was glitching and messed my order up (not this location's fault). Air conditioning also not working... hotter inside than outside (86 and sunny outside). Their milkshake machine was NOT working either, but they very quickly offered a substitution for my online order. I did not have high expectations because of all the terrible reviews here and Facebook, but the 2 person crew was extremely friendly and the restaurant was actually clean. Only dropping a star because air conditioning in Florida should be treated as a priority/necessity. read more

The food is good for what it is, but the real challenge is actually getting it. If they're not somehow out of half their menu, they're being incredibly rude with no provocation. I've left this location annoyed and with nothing to eat more often than not lately, and I think I'm just about done trying. Whoever's supposed to be overseeing this place needs to take a real, hard look at how things are being handled here. read more

Arrived at the first window and waited around 5 min before we were greeted. We were asked to drive to the second window without having our order taken?? We did so and waited for several minutes at the next window. No one showed up. We left and went to McDonald's. Save your time and just go to McDonald's. read more

It started with a quarter for sauces. The scales were tipped with the under cooked whopper, dry spicy chicken, and dry nuggets. I recall when this BurgerKing came to Sanford. It was nice to have it my way so close to home. Now back in tow, nothing was the way we would have liked it. Regina the Front counter representative was the only pleasant thing about the visit. She was courteous and professional. Regardless, There is no wonder why their rating on yelp is so low. For having spent nearly twenty dollars on two meals, this why a rip off! The attitude of the manager makes be believe it would be moot to complain; as her sentiment was, they have to make money. Corporate should do something. read more

Closes early, sometimes crazy early. Out of half or more of the menu every day. Gave me a carcass whopper instead of impossible not once, but twice. 4 out of 5 workers are rude. This place is awful. read more

I've been sitting in the drive-through for 25 minutes this is supposed to be fast food service this is ridiculous

Terrible lady was rushing me and yelling in the drive through like she was lil John . Whaaaaatt no mask or gloves

Fire everyone there. These people have the worst attitude are always rude especially the tall black lady at the window they rush you while you're ordering and then give the wrong orders I had to go back twice to get my order right and then I get no apology just them rolling their eyes like if I'm being a burden. Get rid of these rude a** people. read more

If I could give this location a negative score I would. It seems as if every day ALL of the employees wake up and choose to be lazy and mediocre. I've never had so many incorrect orders in my life! Honestly corporate needs to get in here and clean house. I ordered a breakfast sandwich and French toast sticks. Tell me why I only have French toast sticks. I'm sure they are eating the sandwich. DO NOT GO TO THIS LOCATION IF YOU ARE HUNGRY. They probably won't provide you with food. read more

This is the rudest place I have EVER been to, I know that because of Covid that things might not "run as smoothly" but that does NOT give people the right to not address you as a human or apologize for the inconvenience of being short staff. If you can't do your job which includes not pissing off the people paying for your product, then quit and find a job that you can appreciate or better yet stop being an inconsiderate ungrateful ingrate and DO the job that you are PAID to do. HALF of this staff should be FIRED and replaced by people who deserve the chance to contribute in a positive way to society NOT PISS IT OFF!!! because they hate their jobs because they made BAD choices in their lives! read more

Ugh, i wish i could give this no stars. Disgusting environment inside. Instantly don't want to get food because of how dirty it is. Went to use the restroom. I HAD TO WASH THEIR TOILET BC OF HOW DIRTY IT WAS. I don't know, just avoid this one if you can. read more

Glad they got room to pull off in the drive thru. $10 fora whopper meal and the wait was extremely long, so I pulled away after ordering. I see why it only has 1 1/2 stars. Should be a zero star. Avoid this, like most burger kings these days. read more

The lady running the drive through had a hard time understanding my Puerto Rican friend and she was extremely rude and there was literally spit in his ice cream because she thought he was being rude and they were laughing at him. So upset thanks for nothing read more

We live next to this BK and they never ever have ice cream. Worst part is once inline you can't get out. Dont waist your time. Go directly across the street to Mc Donalds read more

This location is always very slow. The drive thru takes longer than most places take when you go inside. But the food is good. The entrance is off a side street, not 1792. There is a pretty cool playground that my granddaughter seems to like. read more

Horrifically slow. Especially at night. Usually takes 15 - 20 mins to get through drive thru (thats being the third car in line).

I received a call back today regarding my issue from July 25th - below. Today is August 10th. My issue was such a concern that it was being addressed by a shift supervisor who had such a poor command of the English language that I could not understand her. I asked for the General Manager who sounded overly annoyed when she came on the phone, didn't know why they were calling me and then after looking it up said, "Oh, you're calling because the employee didn't take your order too good or something, right? What can I do for you?" Um, nothing. Just forget it. Forget I was ever a customer. I do not usually write reviews. A read a lot, but typical don't write them. Especially negative ones. But Wow! This experience was way over the top. My wife and I happened to be in Sanford and had a coupon for a BOGO Whopper so we made the mistake of stopping at this Burger King. I knew we were going to be in trouble when TreJohnte behind the counter looked at us and laughed and greeted us with, "You Ready?" We ordered, 2 Whoppers, Onion Rings and a couple of drinks. We had to wait quite a while. When we received our food, my drink was still not ready so I had to wait longer. No problem. We unwrapped our sandwiches and I took a bite to find put that I did not have what I ordered. Not sure how you mess up 2 Whoppers but they did. I decided I wasn't going to go through the hassle of reordering and waiting again but we noticed that TreJohnte who took our order was cleaning a table (about time since the restaurant was empty and we we sat at the only "clean" table.). Anyway, at the same time we could hear someone in the kitchen trying to find a bacon whopper with no cheese no lettuce and no tomato, mayo only. Which is what I was suffering through. We told TreJohnte that we had that sandwich and that I didn't get what I had ordered, to which his response was to laugh and say while chuckling, "Too late now, hope you enjoy what you got". Mind you I had not said an unkind word the entire time. We also noticed that other customers that came in afterwards that TreJohnte seemed to know were being treated differently than us. It's really unfortunate that more restaurants in diverse neighborhoods don't do a better job with Diversity training. To be singled out and treated that way was very disheartening and cast a real cloud over future Burger King visits. MIT was almost as if he enjoyed demeaning us. I know there won't be any further visits to the Sanford location where it is obvious our business is not wanted. read more

Service here is very slow 80% of the time. Dont know why.... But I can see why the mcDonalds across the street takes their business. But the last time I went there is was faster than usual. Maybe a change has come. The sweet tea sux read more

Worst Burger King I've ever been to. Service was extremely slow even though we were the only ones in there. The food was wrong as well as cold, and there were homeless people camped out inside. One even took it upon himself to harass my son and I outside on our way out because I didn't have anything for him. Don't bother...the Golden Arches are across the street. read more

My drive thru order is hardly ever correct from here. Often their grill is closed down. Today I received a completely wrong order from the drive thru and had to go inside on my lunch break to wait a while for it to be fixed. I was treated very dismissively by the front counter staff, except for one individual recooking my order. Still almost got part of my order wrong again, when finally corrected the front counter worker tossed the bag across the counter at me and turned away quickly. When I asked for onion ring sauce she finished someone else's order before bothering to respond to me still without eye contact or an apology. Awesome customer service. read more

Tonight my experience at Burger King was awful I said at the speaker for more than 10 minutes and no one said anything so I decided to pull to the window two of the employees looked at me had a conversation roll their eyes and walked away then the manager came to the drive-thru window didn't acknowledge I was there and went to the back if this is how you treat customers then there needs to be a big change read more

Soda machine with only water and regular coke,17 single customers waiting in line When I asked for Diet Coke from behind the counter they gave me just the caramel no soda. read more

this is the worst burger king ever to exist. this location is always slow and they are always out of whatever the business is trying to promote. i am not sure why the company has yet to look into this continues problem. nobody wants to eat here. please help corporate office if you care. read more

This has got to be the worst Burger King drive-through ever. I live near here and have tried to go through the drive-through on many occasions when I get off work at 12 o'clock at night. Many times there is sign in the drive-through window that says closed but they are a 24 hour drive-through I don't understand. Also if you go through the drive-through anytime of the day it is at least 15 minutes until you get your food even if there is only one or two cars in line. I am writing this review as I sit in the drive-through line now wondering why I gave them another try but the McDonald's across the street is just a slow. Do not eat here. read more

It really doesn't matter which Burger King you go to, you can expect the same crappy food, and poor service. Someone should sue Burger King for false advertising on their tv commercials. I ordered a Whopper and chicken nuggets to go. When I got home and looked at my food I discovered a squashed burger and a bag of nuggets that were already cold. I opened my burger to find mushy tomatoes so thin you could see through them, some green ingredient that sort of looked like lettuce, one sad pickle slice smaller than a dime, and lots of mayo. There may have been one tiny piece of onion, but it was hard to tell. I know we live in a land of budget cuts, but shame on you Burger King. With all the time the workers spend on getting your "food" ready you would think the end product, especially the Whopper, would be a masterpiece. I went to this location thinking it would be different from the other two locations in town. Poor quality, poor service, and poor training must be Burger Kings motto. The food is so bad that one would be better off going to the frozen food area of any grocery store and microwaving their lunch. Once again way to underwhelm! read more