I went through the drive through and ordered 3 spicy chicken sandwiches and a small fry $21. I left…read moreand discovered that I was only given 2 spicy chicken sandwiches. so I went back and was given the second bag that should have been given to me initially. i got home the fries were soggy and the chicken sandwiches were tough. I didn't finish mine. it just didn't take good. very disappointing.

Drive-thru around 10 PM, long line. Ordered 2 combos + 1 extra sandwich -- cashier rang it up wrong…read more(only caught 1 combo) and swiped my card before I could catch the error. When I asked him to just add the missing items, he and the manager insisted I had to leave and re-enter the whole line to fix their mistake. Finally got it sorted, but then they handed me a sandwich with zero pickles (I'd paid extra for them) and said nothing -- only found out because I checked, and they were just out. Sloppy order handling and a resolution policy that puts the burden on the customer for their own error. Skip this location.

Quick and friendly service form this location, employees are very helpful, I live this placeread more

Food was made how i wanted. The gentleman i believe name Fay was so friendly. He will be the reason…read morei return. Thank you for having such a wonderful employee. Dont see that to much anymore

Despite the lower reviews, I think this is becoming one of my favorite burger fast food places to…read morego to. It's very reminiscent of a cross between five guys and shake shack. Service was quick and easy. It had a classic diner and five guys vibe to it. Overall solid food that you can't go wrong with. Definitely filling and a bit heavy but if you want a real burger and tasty shoestring fries this is the place to go.

Went in here tonight for a burger and fries and was not disappointed! The burgers and fries are…read moreUNMATCHED to any other fast food and many dine in restaurants. Steak 'n Shake is the only place serving grass fed beef and beef tallow cooked fries. The service is quick and friendly. The inside is the same as every other Steak 'n Shake, has an old diner feel. They also have the BEST shakes around! Will definitely be coming back to this location.

It doesn't matter if you order through the app, or the drive-through speaker. Your order will…read morealways be lukewarm and more often than not incorrect in large and expensive ways. My husband loves McD's and we live a mile away. I don't care about it so much, but I need to come here regularly for him. It recently took me over 2 months to get a refund through paypal for one missing burger. They doubled down and would not refund the burger that was completely wrong, but I did eventually get a refund for the missing one. Minus the tax I paid. Listen, if I order something and don't receive it, I expect a full refund. I'm not a confrontational person, I'm just sick of throwing money down the McDonald's on Carpenter hole and nearly always being shorted on something. Or there's hecking onions all over it when I say no onions. They don't like picking up the phone, and when they do they say you have to come back to the store and argue with the manager about it there. If you order oatmeal, there is an option to have a couple of coffee creamers included. They have NEVER included this in my order although I always request it. My order today of NO ONIONS on my burger got me double onions and NO lettuce. The happy meal I ordered for the kid had so much ketchup on it the burger could not be eaten. IDK how they let it go out the door like that, but it was more ketchup than burger. I've paid extra for add-ons to then never get them added on in the end. DUring covid the only option was to go back and sit in the drive through to deal with it. They would not answer the phone then. Double burgers are often not so double when we get home. I cringe every time I order. All husband wants is no onions. Every other order still has onions. The fries are cold 3/4 of the time. If I order extra salt it will come without any salt at all. The breakfast buttitos are either overmicrowaved or still cold in the middle. If they do bother to give you lettuce there is so little on there it makes no difference. When the shake and ice cream machines are working at least I can say that these taste fresh. I am always hesitant to buy this from McDonald's because I know how they are with the machines, and you can often taste something spoiled in the shakes in general. Anyhow, I think this place does an OK job with the machine maintenance because they do most of the time have it, and it doesn't taste rotten. We are frequently missing entire burgers. They will not refund you over the phone even when they admit that they forgot to give you the burger and it's sitting right there in front of them. You have to drive back no matter what the circumstances are. I'll just keep doing chargebacks for my missing items. It beats having to deal with an argumentative employee in person. This place really needs (as others have said) a hard reset button.

They frequently get my order wrong, which forces me to make two trips and wastes my time…read more For example, I ordered a large fries, but when I got home I found it was only a medium. I also ordered a Double Quarter Pounder, but received a single patty instead. In addition, when I order a lemonade sweet tea, it is often just sweet tea, and sometimes even unsweetened tea. These mistakes happen too often, and it has become frustrating. I hope more attention can be given to order accuracy in the future.

The fiancee told me last night that she wanted "junk" food and nothing that I cook…read more Not sure if she meant my cooking is bad, or she wanted to break our wedding diet.. in either case we settled on Jersey Mike's. She went for a #13 with some veggies. I got a #43 GIANT! Both were delicious. The staff was friendly. We will be back. Great spot.

yes here great I eat foods hrre mmm so tasty nice. fellow humans there good service and ambience…read moreyes. I return soon.

People usually only leave negative reviews about fast food restaurants. I am of the mind that you…read moreshould give credit or credit is due... so I'm giving credit to the young man working at this location on 8/17 at 7:30 PM. He was polite and attentive when taking my order at the counter, and then while I was waiting for my food, I noticed that he was really the fabric that was holding the entire operation together. Had on a swivel and really getting things done. The sliders here were really good. Notably better than other white castles I have been to. Great experience all around. I try to get to this location anytime and I'm in Ann Arbor. Five out of 5 foot highly recommend a visit especially late night after some drinks perhaps? Or anytime for that matter.

I'll start out by saying staff were wonderful and welcoming. There was only another gentleman at…read morethe time I came yesterday. I did not eat anything all day and planned to pickup these sliders for a treat after my run. I ordered the Shareable Meal #9. It includes 10 sliders (I asked to add cheese on them), a sack of chicken rings, and a sack of fries. The wait was not long at all. My order included napkins, but I failed to ask for any condiments. I'm so used to being asked back in San Jose. While the sliders were ok, I could not enjoy the fries or chicken rings because it was dry for me. It is a very inexpensive meal meant to be shared by 2-3 people. I was very hungry, so I assumed what I ordered will do the trick, but I could not finish it hence, I DoorDashed from Slurping Turtle to the hotel after my last meeting. Glad to try it finally though.

Small little spot, but immaculate. Service was great - the owners were very helpful with the menu,…read moreexplained what all they make in-house, and very prompt when we needed more. Brought my kids and we had an assortment. I got the fettuccine Alfredo with chicken for lunch. The sauce was made in-house. I had come for fish, but got it on a whim when she told me they make their own Alfredo sauce. It was excellent, with generous portion of tender grilled chicken and a luxurious sauce I really enjoyed. I stole the bread from my son's lunch to dip in the sauce. My youngest son got a Philly cheesesteak with no peppers. He said it was "one of the best burgers I've had." Everhthing on bread is a burger to him. It was buttery - dripping with butter - which can be a plus or a minus to some. The meat was tender and flavorful. My other son had a mix n match fish. The catfish and perch were both delicious (I tried both) - crunchy on the outside and tender on the inside. I kind of wished they made their own tartar sauce instead of getting packets, though. Will try again next time I am down that way - much more on the menu for us to conquer!

The pic shown for a spot order shows a bun and a side. No bun no side. Called and the man says…read moredon't order on uber it's now what they give customers. Seriously??

Homies know what they are doing. Incredible service and make sure to tip them well. God bless.read more

Awesome experience food looks fresh great and satisfying I will definitely be coming in again!!…read moreThe woman on shift was excellent

Well i want to talk to a person but end on the machine to order my food. My was not hot I want…read more another drink and the mangers told me I had to pay for than she got ask me do taco bell do refill than she ask me do KFC do refills. I don't know why I have argued with here about refill. Than her daughter came in and she gave her some extra food. I will not step in that McDonald's . I dont like smart mouth ppl. You don't talk to customer like that. I didn't say nothing out the way for her to talk to me like that. May 13 2026 time 11.30 am

They are not 24 hours. I called them to let them know their hours posted are incorrect. Then I was…read moretold to kill myself over the phone after informing them of their incompetence. I wouldn't go to this McDonalds if you have another option.