My second visit to Shake Shack. Both times, food and service were excellent! My first sandwich was…read morea single burger which was tasty and juicy. The size of a single patty is just right for my appetite and the topping were fresh. This time, I had their boneless rib sandwich. They serve it North Carolina style, topped with slaw, pickles, and a light BBQ sauce. Delicious, and a meal on its own. I ordered online both times and picked up inside. Service was very friendly, both from two young women, then by a middle aged man. The store was immaculately clean. Easy entry from the Clay Road side.

First time eating at a shake shake. It was a cool experience. I wasn't a fan of their fries, but my…read moreburger was phenomenal. I had the French soup burger and it was a solid choice. My friend had the regular burger, and was jealous of mine. I liked that they served wine, that different, and they are discreet about it. Their wine comes in cans, so you don't stand out. It was a fast food environment but XL. Their staff very helpful and friendly. You can order at the register or at a kiosk. If you order wine at the kiosk you need to flag an employee to check your id, and they enter a code. So if you are opting for beer or wine, I would suggest just going to the counter. The place was spotless, wasn't too crowded for its location, and so didn't feel like the wait was long. After you order, you have a seat and they bring you the food. Next time I will try a shake.

Order is always incorrect I get attitude when I ask for…read morefresh food Bathroom has homeless people shooting up drugs At least put someone in the drive through that can get the order correct this is the 3rd time this month Place needs new management Inside needs cleaning Would not recommend

May recommend to someone I don't like. Couldn't give 0…read morestars Sticky floors, long wait, dirty tables, full trash cans, I could go on

Service is slow, workers are nice, but they don't take Apple Pay, and they charge for ice water?!?!…read more Windows at the drive thru are FILTHY and there are drug paraphernalia stickers all over their window ledge. Never again. My food tasted funny, like dishwater. Wasted money and threw it out. Manager on duty was super nice and receptive to feedback, apologized and thanked me for the feedback.

Waited 20 min for 2 drinks and they were both missing things from them. No whipped cream or cherry…read moreon the milkshake, and they didn't even mix the milk shake either. It was a layer of vanilla ice cream and a layer of chocolate syrup. Also ordered a dirty Dr.pepper and it had no cream or lime in it.

Consistent good service and tasty food. Drive thru has been my go to every time. The order has…read morealways been right.

Absolutely no ingredients in my tacos/burritos every single time. Just go to Lyell ave location…read more You're gonna wait 30 minutes to get up to the window anyway. Might as well make the extra drive for better quality. ‍

I had a 4 hour drive up to Canada from Buffalo and remembered that they had upgraded rest stops…read moresince i had visited many years ago. They seem to show up every 20-30 miles so if you miss one, another will come pretty quickly at thruway speeds. In any event, I was ahead of schedule, around 1pm, and decided to stop for lunch and a bathroom break. The main choices were Chick fil A, which is usually quick, but not my first preference for many reasons, and Shake Shack. I almost bailed but saw that only about 2 people were waiting to order at SS and maybe 5 people standing waiting for food so I went up to the kiosk and it was actually pretty efficient and within a few minutes I had ordered. They have a screen telling you which orders are being worked on, and they also let you get a text message as well. Now I know Shake Shack says everything is cooked to order, but essentially its burgers and chicken sandwiches with Fries. That's basically what everyone orders foodwise for the most part. I was no exception. Then I sat down, and waited, and waited, and waited. 25 minutes since ordering, and nothing. The two guys who ordered in front of me were also frustrated, and one guy was trying to convince an employee manager to give him a refund. Now all the time I was ahead of schedule was gone, I was starving and annoyed. Finally I get a text message and walk up. They looked at me like I had two heads until I showed them the text. One guy goes and looks and acts like he had discovered gold and gives me a thumbs up. Is he kidding me? It's fast food and he still doesn't bring the bag over. Finally a very large person walks over, and carries four bags from one counter to the one we were standing in front of. I can see my name clearly on the bag, and even though he tried to stop me, I just pointed to my name and went off to eat. I probably should have just gone to my car and started driving to make up some of the time, but opened the bag and realized this wasn't some grand conspiracy to ruin my trip timing, but more just pure incompetence. Of course, my chicken sandwich which was supposed to come with bacon and avocado, had neither. But there was zero chance I was going back to these people and have me wait another 5-10 minutes. I just ate it very quickly, including the fries. They tasted good, but I honestly was not happy and have waited 3 days to write this. Food was okay. Service was awful. They are lucky to get 2 of 5 stars.

In the past (maybe around 2009), I was able to eat at Shake Shacks in NYC. Delicious food! Tonight…read moreI ate at this Shake Shack on the Thruway. I ordered only fries with cheese. How could that go wrong? What I got was fries and a plastic cup of cheese. Clearly the cheese was heated (microwave?) in the cup. When I stuck my first fry into it, the whole glob lifted out of the cup. The cheese was not dippable and was bland. My take away is to not eat at one of these Shake Shack wannabes.

This is probably one of the slowest McDonald's to order from. When we came here, the online…read moreordering was down and we didn't know that until we went through it twice before they told us their system was down. The drive-thru was backed up and we heard customers complaining at pick up why their orders were taking so long. Not sure we will be back to this location.

Great McDonald so far the best in the city Service is…read moreamazing and my food always fresh

Stopped by to grab some chicken for dinner. Chicken is already cooked and you order and they pack…read moreit up for you. ordered 3 piece white and it came with breast and 2 wings. The chicken was hot, fresh and tender. The coating is crunchy with a hint of Cajun. The meal came with a honey biscuit which was hot, sweet and soft. Service was friendly.

This is a chicken stand located inside a convenience store, so my expectations weren't super high…read more I ordered a 2 piece meal, dark meat with a biscuit and some mac and cheese. The mac and cheese was okay, though I've certainly had better. This was barely warm and I think the cheese sauce came out of a squeeze packet. The chicken was hot when I got it. The flavor was ok. Not bad, not great, but acceptable. Now for the service. The staff were pretty short with everyone. Not quite rude, but not really approachable either. Overall, the food was so-so, but I felt a bit uncomfortable there.

First time at Outlaw Potato Shack. The menu is quite large for a literal shack size establishment…read more We ordered the outlaw potato with all toppings and chopped brisket. We did a mobile order and drove thru to pick up our food. Our food was ready quickly. Service was friendly. There is no indoor seating pure drive up. The location is strange but it seemed like they were getting a good amount of business. The potato is huge, the brisket was delicious. I'd prefer the cheese was melted but overall it was good. The potato easily fed 2 adults possibly 3.

This was our first time coming here after receiving a recommendation to try it. We ordered online…read moreand the food was ready for pick up in the stated time frame. You would think that a restaurant who only does take out would have a better presentation in its to go containers. My husband ordered a 2 meat 2 side plate and both his sides were essentially combined, as were his meats. His container was on the top in the oversized bag on top of a container with a potato and then a container with a sandwich at the bottom. Stacked completely out of weight order. His had also leaked all over everything else so it was a mess. The food itself was just OK. The best item was the cow boy baked potato. The side of corn tasted fresh out of a can, not sure how it's "Cajun". The beans (now mixed with corn) had a nice flavor and probably would have been really great by themselves. My husband didn't eat much of his chopped brisket so that must have not been tasty. He did eat all the chicken. My pulled pork sandwich was really lacking on the amount of meat. I ending up eating it open face because there was way too much bread for the tiny smear of pork. My daughter liked the Mac n cheese and she's picky. If I ever come back it will probably only be for a potato.

I ordered boneless wings and received bone without the less. I should've known the service would be…read morebad considering the type of people that work there but this is a whole new level of bad (‍) Combined IQ of 80 on a good day. If you're having a bad day just come here and look at the employees without ordering food. You will be grateful for what you have and who you are.

Avoid this Popeyes at all costs!!! This is the worst food service I've ever had at a "fast"(super…read moreslow) food restaurant!! They had 4 people "working"(wouldn't call it that) and the same customers standing around for 40 mins without being served. The drive-thru was long came in to see about 10-12 people standing around waiting. I used the kiosk to order and unfortunately already paid and so walking out or getting a refund wasn't an option with the counter person being clueless. They served me the 3 sprites that were seltzer water(no sprite syrup) I dumped it out and attempted to serve myself sprite but guess what no ice!! I got lemonade and it was warm!! We ordered 3 sandwiches and all three had. I pickles. I did say hold pickles on 2 of the 3 but the one sandwich none to be found. The food was warm to our surprise but waiting almost 40 mins for food is insane!! I warned at lease 4 families about the wait as they walked in and 3 of the 4 walked out. The drive-thru was shut down because it's so hard haha, to take an order. The bathroom had no soap or paper towels. If Hell's Kitchen did fast food chef Ramsey would lose his mind here .

Talk about a comical stop. This place sure had some entertainment while I had waited for my food…read more But first, let me tell you about how I completely entered the place incorrectly. Being from out of town I am not familiar with the area. All I saw was the sign for the building and what looks like a nearly new location, or maybe a rebuild. I was stuck at the light and I had no idea that what looked like an entrance from the street I was on was an exit. See, there are 'Do Not Enter' signs at the entrance, but the signs look like they were hit a few times as they were all bent over in a way that you cannot tell they say 'Do Not Enter.' You are supposed to enter from the side street instead of what I did. I showed up a little after the lunch rush but still had a bit of wait when I entered. The staff was cheerful and upbeat. I ordered my food and waited with the rest of them. It was a bit of a wait, but I had a few things to keep me busy. I got my drink, and to me, this was the only downside as the machine was out of a lot of options. While waiting, this guy, I am assuming a customer that had gone through the drive thru, kept coming in and out of the restaurant. Looking a bit twitchy and huffing and puffing. I guess there were a few things wrong with the order. The staff handled him with ease and soon enough he was out of the restaurant. I made eye contact with one of the staff after his exit and asked her what he was on? She laughed, I laughed, and we all shrugged it off. My food was finally ready and I took a seat to consume. Close to the window so I could watch outside. Seeing all the cars zooming by and got to do some people watching. Not a bad stop.

This place has been open for about two years. Yes it's fast food but this place, staff and etc is…read morejust not cool. I understand life is tough enough but the staff is aloof, slow any annoyed. The end