Ordered a Whopper fresh off the broiler, with onion rings on it and cut in half through the BK mobile app for dine in. Order came quickly and accurately. Bun was soft as a pillow, and the jalapeno bites tasted fresh. Staff was super friendly and attentive. read more

Burger King - Whopper with American & Swiss cheese+ onion rings on it. French fries, jalepeño bites, a drink, and a side of Zesty sauce. - Burgers Near Me - Marietta, Georgia

horrible service and the manager it has and attitude with every customer, he's taking orders and he has cero custumer service, he doesn't has the guest how can I help yo he's so arrogant the he ask what you want, we are paying for the food not asking him to get the food for free, he's supposed to be the leader in that establishment so imagine with that attitude what he's doing in front of his team, he's teaching every employees the wrong customer service read more

I have been going to this BK in Austell /Hurt Rd off and on for many years. I have twice in the last 2 weeks. The first time - the part time workers were excellent. As in several previous times. That all changed this past weekend with a person with a loud over-talking the customer mouth man at the window. His unprofessional cattiness resulted in him mumbling that I would not let him speak but he would not listen to the me - the customer - try and state that the BK menu is false advertising - one price on menu and up charging another and If corporate thinks not telling customers is the way - he should have advised leadership by saying THAT IS NOT GOING TO WORK! - customers pay his salary- he mumbled and slammed the window. He ignored my additional questions. Only glad he didn't make my food ) This all began when I decided to get a whopper meal. I am on a fixed income so price matters. I drove up and saw the Whopper meal was $9.64 with taxes. I asked about extra pickles and the lady on the microphone said there is a charge. I said ok. No cheese and I don't want extra pickles. She quoted my window price as "$11.55 or close cents!!!! I said but menu says $9,09 for meal. She then said & 9.64 with taxes. I immediately said but your Marquee menu says $9.09 plus taxes. She said that you don't want the large. I said I guess not. I want what is on the menu. As I drove around this BK loud mouth unprofessional man said $9,64. I said but why is your marque a bait and switch. He said well corporate told us don't ask if you want the $9 one or the $11. "Just automatically give you the higher priced one". I said that the is false advertising. He started yelling about corporate. I tried to tel him you cannot have a customer pay more when your menu mentions nothing of $11.00!!! I thought it was the pickles at first but even $2.00 is too high But the changed cost were none related. So Burger King corporate cannot be located, no emails, having a menu that jumps in price if you don't catch it. Is this what America has become? Of recent the answer is yes. What happened to "Have it Your Way! " maybe it's for BK " Have it my Way" ? So I can make more money! And with that premise that assumes that everybody does not read, I read the menu and clearly it did not state the whopper would be $11 with or without taxes. Some days the food is good other times not. It's hit or miss. It's in an awkward location. Maybe get new location to serve this area better. At this point I will not return. I cannot reach the BK Corporate Ofcs. All numbers posted ring and cut off or ring a fax. There is no physical way to call. I have called 866-394-2493 listed every where, 305-378-3000 listed for HR, 301-731-5000 cust serv. NONE work. read more

Burger King is awesome and this Burger King is really awesome!! Clean, Comfy restaurant, customer-forward, patient, kind employees and, especially, the food is so delicious!! read more

Another fast food review... and this time it's really only all about the timing of getting the food. They are understaffed. Everywhere is understaffed, so you really should be going into the experience with the expectation that it *could* take longer than expected. That being said... waiting 30 minutes in the drive through AFTER ordering is too much. Waiting almost an HOUR like I did is ludicrous, but I couldn't drive off as there was somebody in front of me and behind me... single lane. If you have a maximum of 2 employees working (1 to take orders, 1 to cook) then you shouldn't be open. Not at a fast food restaurant with a DRIVE-THU WINDOW. The quality of food is always on point. It's just the timing of getting the food that makes this rating 3/5 instead of 5/5. read more

I wish I had never ordered from here. Really not much more to say, but the manager said I had to give him the code before placing the order, never mind that I placed the order over the app. Every BK I have been to has never had that policy. The manager was yelling at other customers as well. read more

The food is disgusting period point blank never coming here again and french toast taste like old grease. I can say the lady in the window was nice but she knew my French toast was old. how couldn't she know when she was bagging up food too read more

Burger King - 5 Pc. French Toast Sticks - Burgers Near Me - Marietta, Georgia

Exceptional Customer Service!!!! The General Manager Ms. Shawn was definitely demonstrating excellent customer service!!!!!! My assistant went to pick up our usual order, and the whopper wasn't correct and she forgot the receipt. An hour later when I was finished my meeting I went myself explained the situation, Ms. Shawn took care of it all! Recreated the receipt and the burger. Fabulous her and her team! Best I've seen in a long time, people that want to work and enjoy their job! Plus look how clean the restaurant is and a 100 food score!!!!!! read more

I literally just had the WORST EXPERIENCE at this Burger King Location, 3740 Austell Rd SW Marietta GA.  I had used the app to get a free OJ w/ my purchase (picture attached in post). If you read the app says "use code at cashier" When I pulled up to pay for my order I presented the code to the the employee. She turned her head back into the window and said you should've told me that at the window, now I have more work to do...with a very rude attitude like I wasn't being cognizant. I said Im sorry but the app said to say at the cashier window not at the drive through box. She sucked her teeth and leaned out the window repeating that I should've told her that at the window, I said okay and they should put a sign at the drive through advising this to avoid confusion.  She said I don't HAVE to do ANYTHING. I was further shocked by her rudeness where other employees were now watching the interaction at the window.I asked for her name but she ignored me each time I asked for it. She had long black braids with a few red braids. I share this as the agent/manager needs to trained immediately on providing customer service, Her skills and human decency were not visible. I asked her if she was okay and the way she was acting was uncalled for. She slammed the sliding door in my face. I was like omg is this really happening? She came back and yelled the total to me. I asked to speak to the manager. She yelled in my face I AM THE MANAGER. I then asked for the district manager, she said nope and I was being rude and she was refusing to service me. This was INSANE at this continued to get worse and worse. I saw another of the employees looking and asked him to assist me. She told him no you're not helping his fat ass (talking about me). She slammed the sliding door again. I said do you really think its  acceptable behavior as the manager? She yelled the total to me again. I paid and continued to ask others who were watching could they provide the district manager's name. She yelled back at them NO! After handing me my food she slammed the drive through sliding door again.  Throughout the interaction I asked for her name and she refused to give to me. I asked for my receipt through the glass. She ignored me.  This literally went on for minimum of 8 minutes  There was actually more in the interaction but I wanted to make sure to capture as much as possible to avoid the major details of this abysmal interaction at your location. . I need someone from corporate to contact me immediately.  If this was an actual manager this is going to be the demise of this location. read more

Burger King - Burgers Near Me - Marietta, Georgia

Terrible customer service. The black girl at the window with the eye lashes that's falling off is so disrespectful.

Ordered through the app, when I arrived at the drive through was told to go inside instead of what app said. At that point the order was put in by the staff. Stated that they wanted to make sure customers orders were fresh. I waited patiently :). Did take longer than expected. There was a lady complaining about her shake which was supposed to be chocolate, but was obviously short on chocolate. Lol. It looked closer to a vanilla shake than a chocolate shake. Seemed like they were SKIMPING on the chocolate syrup for sure! My order finally came up and I left for the house. Fries were fresh! Yes! Sandwiches were ok but not great. Over all the visit was long for a to go order and the food was average. read more

The original Chicken Sandwich I ordered was disgusting it was soggy with grease...but it's Burger King I didn't expect much

Ordered thru app at 9:30 pm, app took order, charged my credit card. Go to pick up the food, this is taped up in drive thru.... ABSOLUTELY INEXCUSABLE read more

Burger King - a menu on a vending machine - Burgers Near Me - Marietta, Georgia

DONT COME TO THIS LOCATION!!!!!!!!!!!!! If there would be a 0 star review I would do tbh This is so unprofessional staff working here people yelling trying me like shit man come on just because I asked for an ice cream and they didn't have it? Come on do better than that this is BS I wish nobody ever happens this same situation this is the worst place to eat read more

I've been coming to this location for over 40 years even when the original location was next door. Never have I had people here mess up 3 of 3 sandwiches in the drive through even though I double checked at the window. read more

Dirty and unsanitary. Food is ill prepared and smells like unclean oil. They will not give you a receipt, and say they can't find your purchase. The manager is very unkempt and seem to not know his job. Then you can't call corporate because they request a receipt. Don't eat there. read more

If you enjoy being surprised with what you receive in your order, then this is the place for you! They always make the food your way with extra modifications. Today I ordered a double whopper and receive a double whopper with no second patty. read more

This place is the worst. The people is rude and disgusting. Never give me back my receipt. Every time "they forget" to give me my receipt back. They always have a problem with my order. Today, I had what I think it was the assistant manager talk very rude and disrespectful to me. Sadly, this is the closest Burger King next to where I live but I rather go to another one were I don't have this inconvenience. read more

Burger King - They serve the marinara sauce in a regular soda container ? - Burgers Near Me - Marietta, Georgia

There is nothing more frustrating than ordering food through a drive through when the employee is more interested in socializing with her co workers than actually working. She had to ask us to repeat our order three or four times as we hear her cracking up. Definitely the last time we come here. read more

HORRIBLE SERVICE!!! Disgusting food containers... My husband ordered a side salad and whopper combos, the server messed up the order, and stated they couldn't process a refund! They also had the nerve to throw my salad in a chicken nugget box!!! They're only accepting EXACT change in the drive-thru, and you have to go inside to use your cards. We waited 20 minutes for our food... NEVER AGAIN!!! read more

Burger King - Side Salad with remnants of meat in it! - Burgers Near Me - Marietta, Georgia

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The drive thru line was over 30mins, the young lady scrolled on her cell phone and never came to the window someone preparing the food came to the window while she continued, food was cold, order was incorrect, no receipt( told the machine was down), can't call the store as the phone number doesn't work, and too top it off they have stolen my credit card number and within less then 24 hrs charged large ticket items. I would like for the owner to contact me ASAP. I have also made a complaint with your corporate office! If I could rate it a 0, I would. read more

Updating my review, even worse service this morning from the cashier and manager, I understand that everyone is not a morning person, but the attitude of the cashier at the drive thru was horrible, I told them the order on the screen was wrong I wanted French toast as a side not as a meal, she basically got angry and when I got to the window and wanted to redeem points she basically slammed the window and the manager came (I guess that's who it was) and her attitude was the same saying I just need to pay for the order, she did it, with a smile but what she said and how she said it was like she was mad, I paid and left and called corporate. read more

Quick service, friendly, and accurate. Juyle ran the show. She was the cheerleader, and the captain. Hats offI like her leadership style, very encouraging. read more

Horrible. Onion rings were half cooked. The Big Fish sandwich was luke warm and tasteless. My dog did enjoy the cheeseburger, so there is that. The young man at the drive thru was not cordial and looked like he would rather be any place else. Completely disappointed. I never go to Burger King, certainly not this location, for this reason. Never again. It's a waste of $10. read more

It is 6:50pm prime time for drive through. 3rd car in line pulled up at 6:30pm. No frozen drinks available either. The customer service sucks at in the drive through with illiterate operators that can't comprehend how to be professional. You guys are never going to stack up to beating any fast food industry with this shotty service. read more

10:30am on a Saturday, this place has their delivery truck parked and unloading - completely blocking the drive thru. So I tried the door - locked. So I tried to call - no answer. This business is in need of new ownership. read more

I've only written a few reviews in my entire life. However, the experience that my 10 year old daughter and I just had at this Burger King on Hurt rd. in Austell, Ga was extremely unprofessional, disgraceful and down right despicable. I have never been disrespected like this in my entire life. I tried to order food for my daughter and son, and when I went to confirm the order with the cashier, she got rude with me and said to "look at the screen". When I got to the window, I ask the young lady if she was the one that took my order and she said yes. I asked her for her name and she rudely said "why?" I proceeded to tell her that I did not like her condescending attitude and I asked for the manager or the owner. The manager came over and she was also rude and had a condescending attitude. The next thing I know a young male worker from the back kitchen came up, and all three of them started ganging up on my daughter and I. I told her that I did not appreciate their attitude and disrespectfulness and to give me back my credit card. They became more Belligerent and ghetto. They would never give me their names nor the name of the owner. They threatened to call the cops on us if we didn't leave the drive thru. I asked again for my credit card back and left. If you don't want to be disrespected, I advise all of you to not go there. Look at all the 1 star reviews and ask yourself if I'm lying or embellishing my experience there. read more

I came through the drive thru of the Burger King located at 3740 Austell Rd. on the morning of 5/8/2021 at around 6:25AM. The lady at the intercom asked me for my order and I gave her a very specific order, a ham egg and cheese croissant sandwich and two small hash browns. When I got to the drive-thru window, the lady, described as an African-American female, acted as if she did not what my order was and asked me, "Did you want two sandwiches and one hash brown?" I must have had a look on my face as if to say I can't believe you do not have this very specific order right! But instead I repeated my order to her of one sandwich and two hash browns. The following interaction I had with the person in the drive-thru can only be described as was "Very Unprofessional". After restating my order she gave me attitude and "back talk" and then walked further into the store and made additional comments to a coworker who was out of my view, but I could still see and hear her making "mouthy" comments. She then returned to the drive-thru window to explain her attitudinal behavior but by this point I was completely bothered by her attitude that I stated to her, "Ma'am, I could do without the attitude". At this point in the interaction this woman stuck her head into the drive-thru window and began arguing with me yelling and screaming at me for no reason. I explained to this woman that I work nights and I had a very bad one and was in no mood to deal with her attitude. She proceeded to cut me off and stated, "See there you go, YOU had a bad night!" This lady didn't know what my profession is, and she did not know what I went through the previous night. I work in law enforcement overnight and the last thing anyone wants is to receive attitude from someone that you are paying to give you customer service. When I received my food from her, I asked for her name and wrote it down on the brown bag my food came in. She said her name was Shawn and proceeded to spell it out for me, "S-H-A-W-N". I asked for her last name and she told me, "It doesn't matter". I then asked her for her manager's name, and she told me she was, "The General Manager". I then asked for the receipt and was told by her that the receipt machine wasn't working. There was also an African American male employee wearing a pale-yellow shirt and khaki pants sweeping up bits of trash in the drive-thru area right next to my car who witnessed the entire interaction. I kept an eye out for him because I was careful not to accidentally hit him with my car. This is not the only interaction I have had with this person and I looks like after reading YELP reviews from other customers who have had similar experiences with Shawn at this same location that this is her regular pattern of behavior inflicting customer's with her attituded and her sub-standard service. She represented Burger King very badly, she also represented the management and ownership very badly and management/ownership should pay close attention to these reviews and do something about this so-called "General Manager". If this location continues to receive negative reviews and poor ratings, they could see a decrease in return business and a potential loss in revenue. I strongly urge the management/ownership team to address this serious lack of concern for customer service among their employees. If you believe that a general manager arguing with and yelling at their customers is acceptable behavior, then I believe that your organization calls for customer service retraining from the top level on down. read more

There service has gotten worse. Going through the drive thru it took 30 minutes for just a whopper. This burger king is short handed so you food will some time to come out. Also, if you want a receipt of your transaction, you may not get it. "Our machine is broken" What the hell !!!! Never again read more

Everything was fine until I got to the window to pay. The employees inside weren't wearing masks which by itself makes it so I don't even want to touch the food I ordered. Also, despite there being no one else there getting food, they failed to give me part of my order. read more

Stood around for 20 minutes no one stood acknowledge me decide to leave and go elsewhere I've been Burger King numerous of times are from a different state and I would've never expected this type of service from a Burger King read more

Fifteen minutes to get two plain cheeseburgers, watched as 5 other orders were filled and employees repeatedly looked at the screen as the time rang up. Then the burgers weren't hot. read more

The service was rather slow, but in their defense I came right at the end of the lunch rush so I know things can get rough. The staff was extremely polite and helpful and my order was cooked to perfection. I'm rather impressed with this Burger King and I would not mind coming back here. read more

Drive through is Taking 20 minutes this is crazy that their pm Service is so sub par- it's everything I can do not go across the street to Checkers - it's almost 11pm on a Thursday night... on top of this 20 min wait to get to the window there is seriously bad attitude going on here read more

I hope this is the right location. I went to the one off Barrett pkwy. The greatest staff in the morning. Everyone was so polite moving quickly. They deserve a hand clap. read more

I love my fast food and this Burger King is great. If you don't have a coupon download their app. They always have great deals. the only complaint I have is in the drive thru when I order a cherry sprite that is what I want. And I thank you. read more

Quick and friendly service. Food is up to BK standards. The fish sandwich was tasty.

Great service, Great food I never had any major issues about this Burger King. I fully recommend coming the food is always fresh.

Went there today to try the new grilled hot dogs. They were just okay. Also ordered a grilled chicken salad which I never do but on a quest to eat more healthy I thought I would get one and share with hubby. It took them over 20 minutes to cook a 1/2 chicken breast some iceberg lettuce and two slices of tomato. Also tried the frappe for my daughter which was good but she neglected to put the caramel sauce on it. All in all the cashier was friendly but the wait was outrageous! We asked for a free drink because of the wait and was told no. read more

It took me a couple of days to get my thoughts together for this and I almost didn't write it but I have to let the public know about this Burger King restaurant. Saturday 6/05/21 I had one of the worst experiences I've ever had at Burger King period. First I sit in the drive thru for 35 minutes. Once I get to the window I order the new Ch'King Chicken sandwich just to be told they don't have the number 7, 8, or 9 combos which are the new combos. So I ask them why not put a better sign up and the young ladies says I'm sorry we don't have them because I'm understaffed.... I ask does that mean you don't have the product? She says we just don't have the employees right now..... so I ordered the original Chicken sandwich even though it's not what I wanted. I wait another 15 minutes in the line and by now I have to use the restroom but the dining room is closed because they are understaffed. I finally get to the window and ask the young man with the rainbow necklace can I speak to your GM or is the GM in. He first looks at me confused and asks me what I said so I repeated it. He said no then I asked for a number. He looks and says we'll I can't help that no one wants to come to work sir. I ask what that has to do with me getting a number and he says well were independently owned I don't have one to give you. I pay for my order and ask again is there someone I can talk to? He says no then taps the young lady on the shoulder and says he's arguing with me about his food. She turns and says well we can't help no one wants to work and I ask again what that has to do with having product and making my sandwich. I again ask for a number and she tells the young man give me a refund cause I just want to argue when all I asked for was a point of contact. So then after an hour or waiting she refunds my money and tells me have a good day and closes the window. So now I'm really angry and I want my food because I feel like this is ridiculous. She opens the window I ask for my food cause of the wait and she has the young man call the police on me..... I did nothing to constitute this type of behavior and I feel utterly disgusted to have to had to wait an hour for me to be treated like a villian. I will be sharing this post as much as possible and I hope this location never gets any business while this manager and you man are still employed. read more