The interior is clean, and the staff is friendly and helpful. Also, I was impressed that the bathrooms were well kept and clean. Honestly, those are the factors that are keeping my review from being a one star, because their food was really bad, even by fast food standards. I got my food. We have a mobile order and my fries were cold, the batter on the onion rings wasn't fully cooked, and my impossible whopper was fine I suppose, but definitely not anything to write home about. A member of my party got a chicken sandwich and even though we had to wait a while for it, it tasted to hurt like it had been sitting for hours. Overall, definitely not our best fast food experience. However, if you need a decent place to pop into on a road trip for some drinks and to use the restroom, I'd recommend this spot for that. read more

Burger King - Interior - Fast Food Near Me - Lillington, North Carolina

I haven't eaten at a Burger King and probably 15 years. But I saw an ad for a bourbon barbecue bacon Whopper that looked good so I figured I would give them another chance. Regretting that decision! The burger looked absolutely nothing like the advertisement, and tasted like crap. The fries were cold and dry. I can see why Burger King is struggling, 20 some years ago Burger King used to be good, no more! read more

Burger King - What it actually looks like - Fast Food Near Me - Lillington, North Carolina

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Workers here are rude and always have an attitude. I just walked in trying to pick up an order I've never been on the inside since the remodel and a lady with a snappy attitude said it's usually right here. read more

Ordered on line and I believe instead of reading the order the just throw crap on a burger and send it. Cheese sticks are supposed to come with marinara sauce But nope not at this one. Not my first problem with them but my first review read more

I realize the standard bar isn't set high for BK but wow.. I ordered 2 plain cheeseburgers ..and onion rings .. Onion rings weren't warm but not cold ...I was like wth I'll deal with it ..even though I was dining in . The cheeseburgers were not plain when I sat down ..so I bring them back up ..the worker told someone in the back to make them plain ..and yes you guessed it ..2nd time ..still not plain ... The worker working drive thru who I think was an assistant manager gave me my money back and also had a different worker make them again ..this time they were made right ..still won't ever come back . read more

This BK STILL SUCKS!! What was the point of the remodel if you still have us sitting at the payment window to keep customers from messing up your drive thru timer. I will literally drive to Smithfield just to avoid this Burger King, the one in Dunn does the same thing. read more

Some where in life you have either lived or experienced a situation that echoed the words "it's not what you think it is or don't judge a book by it's cover." The Band Ace asked the question "How Long is This Been Going On"? They went on to say I am not dumb as I may seem. I stopped at Burger King for a quick fast food meal. I decided to just set down and eat inside for a change. Upon existing I noticed a dark spot-on the floor and got closer for a better view. Any fast food chain with a 98% by the Harnett County Health Department of Lillington NC is expected to be a life line for revenue. The dark spot was a roach! While waiting for the supervisor I took photos of the roach. Upon arrival of the supervisor I asked him what it was. He immediately started "it's just a piece of trash and reached down pertrevied it by his bear hands before putting it into the trash. If this is not a roach than what is it and really How Long is This y Going On? Burger King have it your way. Let's say Burger King have it a ROACH WAY! Some times it pays to be HONEST with customers. read more

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you will wait in the drive-through for 30 minutes and they will leave you at the first window so they are not messing with the timer. Also, if the drive-through is busy don't bother going inside. They will act like they don't even see you. there is no customer service at this location. if you think after waiting 30 minutes in the drive-through you think your food will be hot you are sorely mistaken. read more

If you go in the morning you get great service now that they've got a new team lead. Excellent window times. Fresh hot food. With a tall, respectful young man making you feel like you rule read more

Disgusting attitudes EVERY TIME we go here. They treat my husband like he's the scum of the earth and make us wait over 20 minutes every time we try to get breakfast so it's lunch time and they don't have to give it to us. Almost every single employee here needs new training or a new job. Absolutely awful. Do better read more

I've been here multiple times and today am just deciding to leave a review. The food is low quality and the people are never polite. These are the type of people that give you two ranch packets for 20 nuggets. I'll drive across the river next time read more

What "Burger" King only serves Chicken at this time!!!! But the Flies (yes, bugs) are free.

They got my order right, spicy chicken sandwich, small fry, and a sweet tea. Drive through was a bit slow not extremely bad, everything was good except the sweet tea, have no idea what was wrong with it, it wasn't sweet and it tasted... off. But other than that it was a normal fast food experience. read more

trash dont even bother with them. i ordered 4 meals and cookies. i didnt get any of my fries for any of my meals and didnt get the cookies either. the food was cold and my burger had hair in it. wont ever be going there again. $56 down the drain. if i could give zero stars i would read more

I love Burger King, but this location has to be the worst one I've ever been to. They are extremely slow. They have horrible customer service. They get your order wrong 8 times out of 10. You'll wait in the drive thru for 20 mins and still get cold food? Has does that happen? Im done with this place. read more

best place ever. the food is amazing but the customer service taking too long. the people are nice and great.

Went through Drive thru on Oct 6, 2021 around 11:15 a.m. Order a Family Bundle. Had a Coupon. It's 3 whoppers (we added cheese), 3 cheeseburgers, 3 small fries for $12.99 Since we added cheese on the whoppers it came to $15.83. Drive up to pay. Didn't get a receipt. Got the food. Got all the way home. They forgot the cheesburgers. On my way back to Burger King, I called them. The manager or whomever answered was very rude. I tried telling her what I ordered and she kept yelling over me that I got what I ordered. But how would she know when I couldn't get a word in. She ended up putting the phone down and walked away. But I could still hear her in the background yelling that I got my order. Someone else then picked up the phone. I explained to her. She said they only sold one family bundle and the person just left Burger King. So I'm trying to figure out what did I pay for? They kept asking me if I ordered it from Lillington? I get to Burger King. Mind you it's only been about 5 mins. The girl in the drive thru acted like she never saw me before, when she was the one that took my order, my payment and had me sit at her window until the fries were done. Because if I had gone to the 2nd window the clock timer on serving customers would have started. They do this all the time. I finally got to the 2nd window. A girl hands me a bag. It was filled to the top so the one time I didn't check the bag. Food was missing. I always check the bag. But was in a hurry so I assumed it was all in there. They made me feel like I was lying. The manager went through the orders on the drive thru computer and never found my order. I'm still wondering what I actually paid for if my order wasn't in the history. Angela is the only manager at that place that is polite, professional and has great customer service. All the other managers are rude, disrespectful and they treat their employees and customers badly. We will not be going back. Everytime we go we have a bad experience. But never have I had a restaurant make me feel like I was lying about my order. When I had proof I ordered from them from my charge card showing Burger King Lillington, NC $15.83. They need to check the drive thru girl and find out how she put my order in or maybe she cancelled it. I don't know. But it wasn't put in as a family bundle with a coupon because there was no record of it. So, what did I pay for and since when do they stop giving out receipts? If I could give it no stars. I would have. read more

Pretty average for fast food...they have good days and bad but, 99% of the time my order is right!

This place has not changed in the past 10 years! Slow service, understaffed, but I really wanted a Whopper! Lol Guess I'll just wait.

I did not get half my food I ordered then the white girl with blonde hair who took my money through the window did not give me my change back into after I had to fuss with her about it. Horrible experience. read more

I received wonderful service at the drive-thru. The employee who took our order was very sweet and cheerful. She looked like she enjoyed her work and had a wonderful smile. Our food was fresh and tasted good. read more

This place needs to be remodeled!!it has been same for decades!!The bread is always old and I am scared to eat there!!!Last few times i went food was nasty!!!! read more