Ordered food from drive through at 1580 lake Lansing road , east Lansing , and all I got some junk and trash food. First there was no napkins and no ranch dressing. The jalapenio bits look liked at least been there since morning and they had it refried them. It was so harsh and nothing left inside. The sandwiches, look like they just thro to folding paper. honestly everything was trash read more

If I could give it negative stars I would. Went to pick up food as a special treat for some elderly disabled people. Very simple order, 2 Bacon Double Cheeseburgers, and a regular Whopper. Get back to the home, was given 2 plain cheeseburgers and a Whopper with cheese. The person ordering the Whopper can't eat dairy. Went back, complained, they of course acted like they could care less. It's 15 degrees out and snowing, I didn't give a crap, if you saw the people who worked here, it wasn't worth it anyway, good chance they might pull a g*n or something if I complained. Ordered same thing again. Mistakenly believed the workers here couldn't be that stupid, plus its freezing, if I open everything to check, it'll be even colder when I get back. This time, 2 regular hamburgers and again a Whopper with cheese. The others were ok, felt bad for the person who wanted the Whopper. So went back a third time, explained how they kept screwing up the most basic order, even tried explaining in ebonics, what happens, another freaking Whopper w/cheese! I get most of the workers make poverty wages, have an IQ hovering around 45, who really should be embarrassed is the POS who owns this franchise! Never again going to Burger King. The poor people at the nursing home are going to have to get McDonalds or Arbys or anything but Burger King next time! What a garbage excuse of a business! read more

I've learned that the real Burger King works here, and his name is Brent. If your cashier is Brent, consider yourself blessed. He's super kind and gave my family free crowns! read more

I came here and placed a pick up order and they told me to pick up at 3:46. They sat there with my food getting cold, m not doing anything but standing around and I had to go up there and sit for five minutes before someone came up and asked me what I was looking for just for my food to be sitting there done. super ridiculous. Total waste of time don't go here. read more

as a deaf customer, i type down really clear and they yet still got orders not right. and there's someone's stuff behind playground just like someone living here. it's unprofessional. read more

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The staff here are so kind!! More often than not I end up at this BK due to other locations having long lines, or having weird hours. This one is 24 hours and their shake machine is usually up! I love coming here just a bit more than the one that's closest to my house. It's always a treat coming here. read more

Actual dog shit location. Always takes them like 30 min to serve a single customer. In the past they've used the excuse that they are understaffed but that was years ago, I ain't buying it anymore. There are lots of other places to get food in the immediate area. Just go literally anywhere else unless you like waiting in a line with only 2 other customers for half an hour for overpriced shitty food, rude service and they'll still probably get your order wrong. Go literally anywhere else. read more

If you want a bitchy attitude and a bunch of people with zero fucking work ethic, come here. if you want food, don't come here. it's a joke of an establishment, they are rarely ever taking orders, most of the time they will just rudely tell you to leave read more

they suckkk they will make you wait until they finish all their doordash before they will even take your order, they are very slow and always seem to be on substances. food is either standard or oldddd and hard and they never unlock the doors when im there so idk abt the ambiance. read more

I've been a vegetarian for 15 years and only eat their Impossible whopper. This location has put a beef patty instead of the Impossible patty on my burger the last three times I went. The first time I didn't know how to tell the difference between the two, so I ate it and got extremely ill. After that I did a lot of research and even ordered both to do my own side-by-side comparisons to make sure it never happened again. This last time they made my order incorrectly, they insisted it was the Impossible even though it was clearly beef. I won't be bothering with this location again. read more

Substituted my mozzarella sticks for cheesy tots; acceptable, but not run by me at all. The beef patty that was used instead of an Impossible Whopper patty, however, wasn't acceptable. The fellow over the intercom was pleasant, but the one at the second window acted exasperated and was short with me the whole time. read more

Avoid this Burger King at all costs. Even if they have onion rings and fries in the same combo now! (My reasoning for going lol) So my dad and I pull up to the window, with our family's order ready. As we start ordering we got a whopper meal, two whoppers on the side and some fries. Doesn't seem difficult, right? The lady taking our order seemed to have a brain in her skull. Then, we get to the window and request to use our coupon for a buy one get one free whopper. Then the young man at the window starts telling us we should have asked to use a coupon at the window and he can't add it to our order? Excuse me? I work in fast food and that's not how it works. You scan the coupon after the meal is entered into the machine and then it takes the sandwich off. Easy-peasy. For some reason this dude starts telling us that he's going to have to take the sandwiches off and then re-add them because we didn't tell him we had a coupon at the window. At the window there's NO SIGNS saying that you have to tell them beforehand that you have a coupon. There is NO FINE PRINT on the coupon itself stating that you have to tell the person at the speaker box that you'd like to use a coupon. Our first total before the coupon was 32$, somehow, after the coupon it was 34$?? Then after he's done and ready for us to pay he says the final total is 40$??? Huh? The price shouldn't go UP when you're using a coupon the point of the coupon is to make the price go DOWN. We tell him that and he starts saying that with all the "additions" to our whoppers it makes it go up in price. The "additions" we had were 0.80$ of cheese AND REMOVAL of the tomatoes and onions. So that adds up to 8 extra dollars? No. We tell him that's not right and he just can't seem to find a way to explain to us that he was right. We just told him to cancel our order and we went to the McDonald's across the street. It'd probably save your time too because they actually have two order takers FOR HAVING TWO LANES IN THE DRIVETHROUGH. Thanks for nothing and I'm sure that food was already made and ready by the time we told him to cancel the order. So good for you guys! Wasting 40$ worth of food! Don't get me wrong, the worker was very nice when he was trying to explain it. That's why I gave them a pity star instead of a 1 star, but he was just as special as a bag of bricks. Make it make sense Burger King, you just lost your biggest fan. Maybe if you bring the Mac and Cheetos back I'll be enticed, until next time, maybe hire some employees that have a GED! read more

I don't even know why this location is still open. The wait time is appallingly slow (upwards of 45 minutes), and your order will always be incorrect because the employees are too busy flirting with each other than making your food. The manager, a young guy with dreads, is kind, as are the two older employees who work the first window, but that's it. The service here is horrific, and very basic requests such as removing onions from a burger will be missed. I've even seen them give the wrong order to people and not acknowledge it. The employees have their family members coming in and fighting with other people. It is a ghetto mess with no order and no effort. Whoever owns this franchise simply does not care. Do not eat here. read more

waited over an hour in line and they prioritized door dash saying they had to full fill 20 orders so 25 cars had to wait then to be told they had a down system !!! horrible management terrible operation. what's the point in being open if you aren't serving customers read more

Ordered egg and cheese croissant. It had no egg, no cheese, just a smashed croissant and some bacon. ?? Later called to report it and the manager did nothing. Never going there again. read more

Went to BK for a quick breakfast alternative for being late in the morning and had the best experience ever! Jeff the cashier who took my order was extremely nice and had so much great energy! He made me want to be energetic in the morning. Outstanding customer service! Jeff needs a raise for how great of a server he is! read more

It's been a while I had a whopper 2 weeks in a row. This Bk, however, has the new design. It's cleaner than most BKs. It's nice that it has a play area. The staffs were friendly and the whopper is still taste like the legendary whopper. This place got it right! I would have given 4 stars if the tables were clean. There were only 4 tables occupied and I was having trouble locating a clean table. read more

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Horrible customer service. Me and my boyfriend went in today for lunch. I work right around the corner. He ordered two junior burgers with cheese... needless to say they didnt put cheese. Okay no problem, besides it took 10 minutes to get some slices of cheese. Also my double cheeseburger, that did have cheese, was burnt. Not Cool. Well now my co worker just got back from there because her pregnant butt wanted chicken fries. They gave her chicken teners with no sauce. Really Not cool. We get it, things happen. We call up there and the unprofessional person on the other end was nothing but rude and inconsiderate. We work in customer service and know how customers, let alone human beings, need to be treated. Which this location is seriously lacking. Some serious MANNERS AND CUSTOMER SERVICE needs to be addressed and trained. Or fire the riff raff. read more

Drive through employees steal your money. I was waiting in line at the speaker for over 8 minutes with no help from the drive through attendant to take my order. Eventually I said "excuse me are you here" because three cars had passed in the other drive through lane. The drive through employee stated rudely that I would have to wait. Then I got frustrated and said there has been three other cars I was here before that had gotten drive through service before me. All that I ordered was two items off the dollar menu. Get up to the window and paid for my order. Once at the pickup window and older women asked if I had ordered the bacon burger and I replied that I did. She gave me my food and I was off. Check my credit card 3 days later and saw that I was charged $20 at the Burger King on Saginaw. Couldn't believe that they had stolen around $18 from me when I only ordered two dollar menu items. Called the manager who said that I would need to take this up with corporate. Sadly, I was never offered a receipt and was stolen from by a rude drive through employee. Please never visit this location if you read this review because the chances are that if you get in a similar situation the employees will not hesitate from stealing your money. read more

The friendly staff ensured that my daughter and I had fresh, hot food. The restaurant is clean, bright, and tastefully decorated for Halloween! read more

We passed by McDonald's. They had a 20 car long line so we stupidly went to BK. Ordered a original chicken sandwich. It's almost like they want people to stop ordering these because every time I get them they're worse. This will be my last. No one was inside and no one was in the drive through yet my sandwich has no Mayo or lettuce. Why? What else are the employees doing that I can't get a fresh sandwich?!? I also got the new Sourdough King. I'm confused why the bread isnt toasted at all. It's a soft gushy mess. read more

Burger King - two pieces of meat on a bun - Burgers Near Me - Lansing, Michigan

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Food is always cold, dry, and never has any salt... pretty much the equivalent of eating cardboard

Apparently ordering two orders is too much of an inconvenience for your $10 an hour pay. I don't know if you've ever eaten a damn fry in your life but I'm pretty sure you're supposed to salt them, which takes .2 seconds I may add. Food is dryer than ever fucking hell. I don't think I've ever had to stop eating a chicken nugget in fear of losing a tooth. Then to top it off some guy had been waiting for his TWO whoppers for a long ass time, and had to get out of his vehicle and approach MY vehicle at the window and request a refund. Food is always complete shit, not the first time this has happened. read more

This is the 2nd time I've been to this Burger King and their Lobby was closed over an hour before closing time. If you have hours posted you should honor them. If your open til 10pm, your doors shouldn't be locked at 8:45! There were multiple people waiting outside and When we all got the workers attention they shook their head and wouldn't let us in. read more

The app says dine-in open till 10pm. When we *walked* there at 8:30pm, we found it closed. Had to walk home with food in our hand, which obviously turned cold. read more

I'm only giving this location one star because I can't give it zero. The meat on my Whopper was cold, as if taken directly from the overnight storage bin, and I've never had French fries with less seasoning. It's unfortunate that it's so hard to even find a BK in operation these days, but avoid this place like the plague. Don't waste your time and money. read more

This place is borderline out of operation. If you are able to actually make it to the end of the drive thru you are a true soldier.

Every time I've come to this location we have a long wait as compared to other fast food. We go at least once a week, it's about a half mile from my house so it's close and easy to get to. The staff is always friendly and the food is good. However the long waits are not great. Definitely wouldn't recommend going to this location if you are rushing to be here. read more

It's Burger Whop Whop! I like fast food from time to time, and this is fast food. Here's a trick: When you order a burger, flip over the receipt. There is a phone number for a survey, which 9 times of 10 takes 2 minutes to take. Next time you come in to Burger Whop Whop you hand the receipt with the code on it to the man and get a free Whopper or Chicken Sammy with purchase of fries and drink. That's like a $2 meal! read more

I think they had to charter a fishing boat to catch the fish for my sandwich. Still waiting....

Great Playland for the kids! Food is always good and good prices.Only complaint is the nasty bathroom,need to be cleaned more often.

There were a grand total of 2 people working at the time I placed my order (the manager made it a point to tell me). I was the 6th car behind the 1 working speaker, and it took me over 40 minutes to receive my food from the time I pulled into the drive-thru. When I got my order, my fries and onion rings were cold, and my burgers had 1 small tomato slice each. The manager who gave me my food didn't say "thank you" or "have a good day". read more

went there today to the east lansing burger king on saginaw. got the 2 for five whoppers. both were drowned in mayonnaise with no ketchup to see. had maybe 5 dime sized pieces of lettuce and one only had one soggy tomato, my guess is from the saturating mayonnaise. it was terrible!! read more

I will never eat here again. Had to wait a total of 16 minutes to get my food. Also got shorted my hash browns I called the manager and she said I received what I ordered I told her I did NOT receive what I ordered but she only wanted to argue with me I also never received my receipt Totally disappointed read more

Fast drive-thru service. Had the " Impossible Burger". Tasted good & a good moral substitue for beef, BUT 34g (!!!) of fat precludes this from my future eats. Will have to try their 4.5g of fat veggie burget read more

We wanted my nephew's to have some fun so we brought them to this burger King because of the play place. The manager there was extremely friendly I think his name was Remi. Something like that you know who you are. He was attentive to us adults and even stopped to wave at the kids something he didn't have to do although the cleaning lady was rude because we were in her way Remi was so kind I still give this place five stars read more

We stop here often. Don't know if they were suffering football game rush disarray (which was way over btw) or just poor staffing but today's trip was disappointing service wise. Took too long to place order, pay for order and receive food. Upon sitting down at the picnic table outside our library I discovered NO RANCH for my grandson's chicken, no napkins and frankly they never even ask about ketchup. Food we got was hot and good, but they reinforced my claim that fast food describes a cuisine, not the delivery style. Disappointing. Service is all you got, people. Work it! read more

Consistently the worst Burger King I've ever been too. I'm ordering fast food not a damn sirloin but even then that would be faster than the service here. no excuses there's only 2 cars in line last time and it took over 10mins just to order. Fries were not even hot. read more

Burger King 471 68th street in Grand Rapids worst service ever. Order was wrong, the food was wrong and still cold. I seen 3 people pull outta line behind me and go straight to McDonald's. Just sad when people don't have pride in their work. read more

THE WORST. Walked in today around 11 am. I'm the only customer. No one at register. A young guy walks up, chats with the lady taking drive-thru orders. He seems to be having trouble logging onto the register, so I give him time. Then he just stands there. He cleans up his area, he talks to coworkers, but he doesn't acknowledge the customers. He never says "welcome," he never says "may I take your order." HE NEVER EVEN MAKES EYE CONTACT. About 8 minutes go by, and a line forms behind me. Finally, the lady behind me speaks up and asks, "Is this line open?" The guy looks at her and says, "Sure, can I take your order?" What the G-D F?!?! I have been going to fast food restaurants for 40 years. I know the drill. I'm not expecting fancy service. But this kid was downright anti-social! All the workers in the back were looking at him, but no one came up to tell him to do his job. The Coke machine was out of almost all of the flavors. There were no condiments. DO NOT GO TO THIS STORE!! NEVER EVER EVER!!! And as far as I can tell, the Burger King website has no place to give customer feedback. They just don't care how bad they are. read more