This review was originally started on the road about summer of 2014. When you're on the road (long distance driving), eating options are few and far between them. I kept hoping to find a Trader Joes or Whole Foods market but, no effing chance. ------------------------------- Probably the worst "fast food" visit yet. Not worst in the sense that I have a juicy story to share but that it took ever so long to get a small order fulfilled in comparison to their competitors next door. Ya know, the motorist traveling the interstate is probably their most typical sort of consumer and their everyday challenge is to win some of that motorist business. I would think that Burger King would staff only their best to support these needs of the weary traveler, yes? Maybe? Absolutely not. Their customer service is pretty good and their employees are able to converse appropriately but their turn around times in serving just plain STINK!. In the not-so-recent past, upon visits to Chicago BK's I would remember staff asking drive-up customers to reverse or move forward so that they could fake out BK corporate about how quickly they could meet customer demand. (Faking out their drive-up window timers) These kinds of requests were not made here. Instead we waited and waited and waited, for typical, every-order, type BK items. The wait was so long that we started taking note of how quickly their neighbor Arby's, were able to respond to their drive-up business in far more suitable times. Originally we thought about hitting Arby's but they had a sizable line and for some reason we thought between the two fast food evils, this would be the better. Wonk, wonk, wonk.. read more

Was open. No one was at the drive thru. Sat there forever. Just left and went to Taco Bell where they took my order immediately. What's going on?! read more

Ordered the 2 Whooper Jr's off the $5 duo deal which they don't advertise at the location. I was charged full price. That wasn't the problem I had an issue with. The problem was that when I asked about the $5 deal the host I was interacting with at the register was going to adjust the price to the deal when an employee came from the back and very rudely interrupted telling me I had to be specific about wanting the deal. First of all I wasn't talking with her. Secondly, I shouldn't have to specify I want the deal if that is what is being offered read more

Took 40 minutes to get our food. Even after that they got most of the order wrong and we had to go back up to the counter constant times.

You will sit at the drive thru speaker box for about 5-10minutes before they acknowledge you. Ordering online does. To help to alleviate the wait times. read more

The staff was nice and friendly, and when I asked made my food fresh for me. Would recommend to anyone 5 stars. read more

Burger King - The drink area - Burgers Near Me - Indianapolis, Illinois

Young lady in the cash register was new. So she made some small mistakes but not bad for her first day. Manager was friendly and gave us fries. And the fries were actually good. We typically don't care for BK fries but these were hot and crispy. Sandwiches were good and the dining room was kept clean. read more

Burger King - Burgers Near Me - Indianapolis, Illinois

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Sticky floors. Sticky tables, no ice in soda machine and slow unhelpful service. But bathroom was clean

This is my first time getting the French toast sticks from Burger King and I heard they were good so I'm gonna find out if they are good as they say they are. It's the same as regular French toast sticks. read more

Burger King - French toast sticks with no syrup - Burgers Near Me - Indianapolis, Illinois

We waited in the drive thru for over 30 minutes for one burger and a chicken sandwich. They deleted our order "accidentally" by the time we reached the window and had to wait again for them to make the order. read more

Place is absolutely garbage. Better off eating the bag than a meal from here. Many better options

TERRIBLE EXPERIENCE. Woman in the drive thru window would not listen while we were trying to order and before we were even done said pull up to the second window. Gave us Dr. Pepper instead of Root Beer. Didn't have half our order when she handed us our bag and almost forgot to give me my debit card back. Started to pull away thinking she went back and got our order correctly and still had stuff missing so we had to go back inside in the rain! Didn't get her name because the receipt says Jason as the cashier and I don't believe that's what her name tag said. Best off all, there was hair in my fiancé's burger. read more

I gave them a star because they eventually served something (horrible) resembling fast food and because I actually think they were trying (and failing oh so badly). Eventually there will be a horrible tour of the worst restaurants. The Taco Bell across the street couldn't even serve food ("not taking any more orders". !! Seriously!). First, I had to repeat order 2 times. That isn't too bad, really. The wait to get to window to pay was 10 min however this is only because two cars in front of me left. When I got to window she was confused. Kept trying to confirm other orders. OK, the people left so understandable. Eventually I got her to just listen as I repeated order. Three times. She got it wrong three times. Eventually she found it. Even had correct total. Then I made a mistake. She asked me to pull ahead. The guy in front of me had been waiting for his order all this time and finally went into the place and came out upset... twice! Sadly I pulled forward and waited... and waited. My daughter was such a trooper. After 20 min when everyone behind was gone, I backed up. The woman was still there. Looked surprised. I asked "Anytime soon?" She was confused. I said "when am I going to get my order?" Repeated that two more times and she got another person who asked me to repeat. I said "Seriously?!?" He said "Yes seriously." 5 more minutes got truly terrible cold food. Yep. Epic! read more

I've never been to a fast food place that has messed up such a simple order in my life I'd never come back here unless I was starving to death read more

I had a great experience at the BK Lounge! Sol was the best Manager I have ever met!! I am so happy with the Fast, and Friendly service.

The new store is so much better! The new place looks nice. My food was hot. The lady who took my order was polite and the food was much better. read more

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Terrible service Waited 15 minutes in-store becuase of the four drive thru orders that was already ordered wrecking chaos over the crew...and then the food me and other in party ordered was cold? Girl at the counter asks us if we gotten our food yet before giving it to us?(you mean to tell me you don't know?!?!?) read more

I've had breakfast at a lot of Burger King stores and this one in rantoul has the worst biscuits of them all. I don't if they're just shit biscuits or if it's because the dipshit millennials who just don't give a shit. Maybe they're too busy holding their phone to their faces to pay attention to their job. read more

This may be the slowest BK anywhere. Mobile orders are no faster and leave your food waiting while you go through a long line with people who didn't order ahead. No mention of that when you order. It is a very poor set up. Just now as I am waiting a van pulls up out of the lane and the fellow walks up to the window ahead of us all and is immediately handed a bag of food. It is just very badly run. read more

The attendant at the counter couldn't understand what I needed plus there was mayo on my sandwich which I told her I didn't want so I totally ruined my meal need a lesson on listening I think read more

SERIOUSLY THE WORST!! In the drive thru, the girl was too busy interrupting me to listen and get my order right. When I tried to say something about the screen being incorrect she interrupted me again to say she was fixing it. Well she didn't fix it, 2 out of my 3 items were incorrect. As mentioned in another review, my receipt had a mans name as the cashier, so I have no idea what her name is. She needs some serious training on how to listen and be polite to customers. read more

There's only two Burger King locations I go to often, this one and the one on West Springfield in Champaign. This one is slower than the Champaign location but the food comes out much better. I've had both good and bad experiences here so it's hit or miss on the service and quality. read more

If you're looking for hot food, getting what you ordered, and friendly staff AVOID this place, as you will get none of those things. The management is even worse! read more

The worst BK ever. Never not once have I got what I ordered at the drive up, wrong stuff missing stuff I ordered a double cheese burger plain what I got was two burger patties no cheese no bun got charged for a double cheese burger that was the never ever again trip. Go anywhere but here. read more

I went here on Saturday, July 5th around noon. The place and the restrooms were so dirty, I walked out.

Staff was amazing and Manager was friendly and welcoming definitely will be coming back!!

The Rantoul Burger King is the worst at customer service! Last Wednesday, it took me 15 minutes to get a cup of coffee, and I was the only customer in line. It was 7:30 AM, and the staff had not even made coffee yet. To make matters worse, they couldn't print out a receipt for me. Last visit here; made me late for work. read more

So as far as fast food fries go Burger King has some of tge worst SO, maybe you turds should at least make sure they're a little warm.

The customer service here is horrible. They must have heard our order wrong. And when we pulled away. Realized it wasn't what we ordered. We went back through and explained what we ordered and didn't get. The lady ripped her head set off with the rudest look on her face. Went looking at the screen. And said Rude as hell Nawwww .. Dats not what you ordered. I said .. ok if there is a misunderstanding we can pay ...... then she said Naw.. we finna just give it to you. And the manager in the black shirt just threw it in the table all shitty. With a nasty look on his face. Talk about not wanting to go back through there again. NOT the first time with rude service. This was defiantly the worst. Will not be back to this location. read more

I ordered a whopper with no pickles and no mustard and I asked for cheese on it. I recived no cheese and I recieved the pickles I asked to be not included AND the service was super slow and we had to wait awhile for the food. Plus it was all cold too. This was definitely not wat I wanted in any sense and I usually really enjoy Burger King. Very disappointing experience. read more

This is got to be the worst fast food restaurant I've ever been to. The last time I was there I ordered a whopper with cheese and They forgot to put cheese on the whopper. Also my fries were cold actually every time I've ever been there The fries have been cold. I'm not a shrinking violet so I took my order back to the counter. I asked for to be remade, telling them what the problems were. The guy making the sandwiches took the one I had and slung around. throwing part of it on the floor. That's when I decided I had enough I told them I didn't need slop and demanded money back. Burger King is horrible don't go there to try to keep adding menu items and they can't get their basics right. They should concentrate on having the best burgers and fries master that then add a chicken sandwich. And then whoever said they had Ghetto staff I don't know about that but I do know they don't have good manners. Just don't go it's horrible. read more

After several recent visits during breakfast, I'm frustrated for getting consistently charged more than the drive up menu indicates. While the employees seem to try most days, the food is inconsistent. read more

YUCK!! Frozen burgers heated up, ghetto staff.

This place is a trash symphony. The food is revolting. Nasty burgers and I got very sick after eating a whopper and fries. Pretty standard fast food fare. Shouldn't be hard to make it right. The drive-thru speaker is awful. It is very very loud and apparently, the receiving end doesn't transmit well because more than once, my husband had to go in and get the right food because the original order was completely wrong. That speaker is for astronauts. The staff is the biggest problem here. Several times, not once, not twice, but several times we have seen the staff smoking at the doors and bitching. It's small town crap and there is no place for it at ANY job, not even fast food. We witnessed a car in front of us almost hit two employees once, because they were sitting at the curb DIRECTLY in front of the drive-thru window, smoking and yelling and cussing about drama, drama, drama. The drama part is annoying enough, but if you need to smoke, you DO NOT do it where customers enter. Soo sickening. It's really embarrassing. read more

This has got to be the WORST establishment in Rantoul. Drive thru system is down but you can come in....we are out of meat tonight...I can take your order but you'll have to wait about 5 mins... those are just a few excuses I've heard over the past few months. What a sad excuse for a chain restaurant. If I was the GM I would crawl under a rock and hide because you sir, should be embarrassed and ashamed. I would have given negative stars but it wouldn't let me. read more