Only giving one star because it makes me give a star. I would give a zero. We ordered mobile on a Sunday when the app said the store was open. When we arrived it was not open, so we assumed we would just get a refund for it since it was never accepted on burger kings side. We did not get the refund. So we came here today, ordered at the drive thru. When we got there my husband explained the situation and asked what we could do about it to get our money back, he said or they could deduct that amount from this order we were currently getting and then we wouldn't worry about it. There was a girl in the drive thru who was training (it said so on her name tag) so she said one moment while I get my manager to help. When the other woman came up she asked to see the order, my husband showed her and she said yeah I think you have to contact corporate for that, but hold on one moment while I go get that number for you. So we said okay. She never came back to say anything and the other manager in training stood by the window after taking a couple orders behind us. We waited in front of two cars for about 10 minutes after she said she was going to get the number. My husband said "at this point I could have just googled the number but I don't want to seem rude by just pulling away" we couldn't get anyone's attention at the window. So we wait about 2 minutes more and this random woman in a white t shirt comes to the window. She asks my husband if he has the receipt for the order he wants refunded. He said yes and pulled it up with his phone. As soon as she looked at it she said "you need to google the number for corporate and call them, there's nothing we can do for you" with a nasty attitude. My husband didn't want to get into with her and we had already sat in their drive thru for awhile so pulled away before I could ask her why she would ask for a receipt if she wasn't able to help (just to waste our time). So I called. I recognized her voice on the phone and said "yes is this the woman at the drive thru with the white t shirt" she said yes im the general manager and I believe she said her name was Erin, so I said yes I am just trying to figure out why you would ask for a receipt knowing you weren't going to help us and just tell us to google this information. And she cut me off by saying she came in on her day off, and that she has a manager that's training and doesn't know how to answer us. And I said ma'am please do not talk over me, I was not finished talking. She then continues to say well I don't care that you were talking, I know you saw me walk in this store with my grand daughter and she's waiting in the lobby for me. I don't have time for this. (I did not see her walk into anywhere) so that's a weird comment and I also informed her that I did not care about her granddaughter or family issues that I am asking a question. And I said I'm not sure why your being so rude when I'm trying to ask you a legit question about why your employees would not tell us from the start to just google a number instead of "wait right here and I'll get you a number". She kept saying that she has a grand daughter waiting in the lobby and that she does not care about this issue it's her day off, and she hung up on me. We have never had an issue at this burger king until today and we will not be back, and I will be posting this on every avenue for your store that I can. Erin I will also be contacting corporate for your disgusting attitude towards customers. If you cannot handle customer service then quit your job!!!!! SIDE NOTE: the food is always delicious so your kitchen at least knows what they are doing, and deserve praise. read more