gave one star only because it was the least I could give. called Burch first week of January upon recommendation of tile guy. they said they were a little behind and it would 3 weeks before they could make it out. no word after 5 weeks so I go in to their showroom. talking with man there and he says he will come out following Monday. Tuesday comes around and he calls....he's a week behind, I ask him point blank, 'are you going to be able or if not no hard feelings I just need to get someone else.' no, he assures me, he calls following Monday says probably tomorrow afternoon but will call you in the morning. that is the last I heard from them. don't know what kind of work they do but I know they can't keep their word to save their life. I understand being busy but don't understand not telling someone that can't do something. read more