The 5 stars goes to Kathy for her amazing customer service! She was the only person who came and greeted me as I was walking through the store. I wasn't looking for anything in particular, but I went ahead and purchased a pair of pumps that I was eyeing for some time. read more

Burberry - Check Dame Pumps - Women's Clothing Near Me - Scottsdale, Arizona

Kathy goes above and beyond to assist. She makes me feel like family. Benny also makes every customer feel important. read more

Classic and old world luxury never goes out of style! Spring is in the air, time for a few updates to the wardrobe. In this post COVID review it will cover and connect the prior and post world shopping experiences. Please make use of the reservations that are available for a more intimate private shopping experience. Depending on your budget, the store will set aside a lot of time to assist and accommodate your needs on a case by case basis. Why Burberry! Are they still a house. This particular house has been my go too brand for as long as I can remember for scarves in particular and those easy summer fun days of sandal wearing. The heat and the heat in the summer time; sandals are an absolute must. With the heat, ladies it's time to put those heels away. When the dial hits 115 degree days no thanks. The style of Burberry's sandals convey beauty and original simplicities style. They are fab at any local and can go from day to night. Dress up that summer outfit for an occasion. The scarves are flawless looking and emphasize so much beauty. The Burberry pattern of the scarves will make any one swoon when they see it around your next your or handbag. So much style with just a silk square. The quality of a Burberry scarf is unparalleled too! The more that you use their silk the more it looks beautiful. These days many might say, it's about the money. Who has the financial means for such desires. Make room in your life for something small, even a scarf that makes you feel beautiful. Life is precious and so short. We are never guaranteed tomorrow, so go for it today. Now who knows how Burberry pays their employees, but they give each and every customer the attention that they deserve. When I was shopping they were unwavering in their attitude. At first I was just looking, then a little money in your pocket. You walk out with some boxes and bags to go. They gift wrap for free and make the presentation of your purchases even more appreciated and appealing. My shopping experiences here either private or on a public venue trip were perfect. I would not hesitate to spend here in the future or recommend them to anyone. Be who you are! The right set of shoes will put that bounce that you need to gather your steps throughout your day. Follow the rainbow and make your dreams reality. How does Burberry make light and sunshine happen? If it is what the heart wants then give in. You don't have to drop all your argent to get that look. Carry your phone in that special checker pattern. In most cities it's time to re mask up. Why not mask up in a little style? I purchased the Burberry mask and it takes some getting used to, but I was glad in the end for purchasing a mask here . Now that we in Vegas have to mask back up, I'll be stylish as I have to go out and about. Happy be mine and yours. Be whom you want to be. Your dreams are possible and can be made possible. Knowing that Burberry was founded to protect people from the weather let us take steps to protect our health with a Burberry mask. Buy that rainbow coat or scarf to keep you dry from the elements and be safe, healthy, and happy in your new swag. Create cheer and joy as you move around and forward in your life. Leave regrets in the past and never be sorry for something that makes you smile. Be smart and happy always. Light and love are the answer to a better way of life. Buy that scarf and let the sunshine stay from your eyes in style. Mask up with Burberry for your health. Kick and bounce in bliss as you romp and play all the days away. The staff are the best and joy be yours as you carry your new Burberry purchase. Go out and enjoy life every moment of every day with your new Burberry bliss and happiness!! read more

Burberry - Rise above and beyond YOU!! You can do it, achieve your goals and get that happiness! - Women's Clothing Near Me - Scottsdale, Arizona

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Excellent service, Manuel assisted my husband and I to find exactly what we were looking for. He answered all of our questions and made our Burberry experience, a pleasant one. Initially, we went it looking for a wallet and a belt. Ended up also getting a tote bag and some sunglasses. We will definitely be back! read more

My husband and I stopped in here on a whim while I was looking for a new everyday purse. Immediately I fell in love with the mini Frances bag in brown. I also ended up purchasing one of the twilly scarves to add as an additional accessory. Kyle provided us with unmatched service, especially when he brought out some champagne and macarons for us. We will definitely be back for the holidays! read more

Burberry - Women's Clothing Near Me - Scottsdale, Arizona

Prior to coming to Burberry we spent two hours at different handbag stores looking for an every day bag for my wife. Right when we came in we were greeted by Kyle who offered us drinks and some snacks. He laid out so many different bag options and made our experience here very pleasant. We will definitely be back! read more

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I whent to the store yesterday and buy a pair of shoes I go back today for change size and they don't wanna change cuz I wear I explain I don't wearing but they say just not really bad service read more

I stopped by this store on a whim. The associate the helped me was pleasant, in good humor, and didn't push me too much. The one thing I hate most is push salespeople however, this is not the experience I had. I was given the attention and service I needed yet the privacy to make my own decision. The customer service was excellent. Even when asking other associates for assistance, I was given the utmost respect. read more

I purchased Burberry jacket and bag from this store back in October I went visited a store 5 days a go. Burberry clothes run one size bigger. So I went to the store explain that I'm not happy with the size of jacket I bought for 1.3000$ went back spoke to the manager he didn't want even hear about totally unprofessional Manager and employee.Ok I called the Customer service line number spoke to the manager over the phone they didn't want to hear about they said it's not in same condition wear jacket..So be careful people buying Burberry they have very unprofessional employees staff and manager.I will never buy Burberry again. read more

Had a spectacular experience. I had walked in to have my Burberry sunglasses repaired, replaced, or refunded after the whole arm fell off the frame completely. Angel, who is an amazing and very helpful rep, worked his magic and made sure I left as a very satisfied customer with a replacement pair!... After a couple of days, I started to notice that the arms of this new pair felt a little short and so they didn't quite fit as well as the previous style...Not only did they go above and beyond to fix this issue as well, they had ordered a brand new style that I absolutely fell in love with, and fit my face perfectly! I would wear them to sleep if I could. In the end, an excellent presentation of customer service, by a great staff. Thank You again! read more

Stumbled in here on Sunday evening looking for a bag to carry my Yorkie Puppy in when we go out on the town. I had checked all the top designers like Gucci and Louis but was disappointed with those stores stock. So coming here was a positive experience. Galoris, the sales associate, helped me find exactly the perfect bag, Even the pooch loves it. She was one of the sweetest, kind hearted sales associates I have seen in Scottsdale. This wasn't a large purchase for their store but she made me feel special. I will definitely go in here next time I am looking for something out of the ordinary. Thanks for the great service! read more

I was given a Burberry watch as a gift several years ago. I loved this watch. The clasp on the band broke and needed to be replaced. I visited the Burberry store at Scottsdale Fashion Square and requested they send it for repair or band replacement. I was fully aware it would not be a warranty issue but wanted the watch repaired. To my dismay they basically refused. Stating that I needed to provide proof of purchase for a watch given to me several years ago made no common sense to me. I, it utter bewilderment asked again for them to even sell me the clasp. They again refused. So I turned to the Customer Service department at the company based in the UK. Sadly I received the same message. Essentially to bad Mr Customer. Won't help you. I cannot understand this policy. It makes. I sense and can't be good for business. I for one will urge you all to never buy from Burberry. Yes, if you buy in their store they will have record of your purchase however if you buy at a licensed retailer, forget about it. You are left hanging with no way to get your Burberry product repaired. So let it be known, Burberry does not care about its customers. They could care less that you would be a return customer with a little "Customer Service". They have no desire to rectify such a simple request that this Customer was so willing to pay for. Never again will I buy anything from them and my wife is getting rid of her 3 Burberry handbags. What a joke this company is. read more

I think this store depends on the person shopping there. Some people go in and leave angry they can't afford anything there, but you should know when you walk in it's going to be expensive. I must say there isn't much they have that I'm not in love with, however I wish they had more of a selection to pick from. Sometimes you want to enter the store and look at something in person before you purchase it, you need to compare how it will rest on your shoulder or is that color you saw online, truly what you will get if you purchase the item. It's not the end of the world though. I purchased a beautiful purse from here and I love it. I couldn't be more proud to walk around with it on my arm. read more

I rarely get exited to go clothes shopping but after visiting the Burberry store at Fashion Square, I see shopping in a whole new light. I was in the market for some new polos and thought I'd stop by this store named Burberry. I wasn't that familiar with the brand, never owning a product from them, but I've heard about it from friends, family, etc. Upon walking in I was greeted by a sales associate who pointed me in the direction of the polo section. They had a decent selection of colors and variety of polos. Burberry offers some very unique and new designs but I was looking for something more classic, nothing to flashy. Another sales associate began helping me choose pulling out more styles. Very helpful indeed, offering refreshments to which I politely declined. I finally decided on a color and was shown to a dressing room. It was a quality polo, coming from someone who has owned tons of them over my lifetime. I decided to purchase it. It was a little over average for polos at $260 which I believe is above what it should be listed for but who's to complain. Just wait for a sale I guess. I was then taken to the front cash register where the polo was expertly packaged. I was genuinely impressed by how much time was taken to package the polo. And while the polo was being packaged the associate was making casual banter which just made the experience a lot more life like and natural. I left the store that day becoming a new regular with the brand as well as the store. It was a truly magical experience that I would recommend for anyone looking for innovative clothing at O.K prices. read more

I've been shopping here for years and no matter what they always provide excellent customer service skills ... keep it up !!!!

On 01/05/13, I purchased a blue polo at Burberry's Scottsdale location. I attempted to return the product twice prior to the end of the 30 day return period. Amy, the store's manager, refused to return the item despite it being in new condition. I have been a loyal customer of Burberry for several years and expect a high-end retailer like Burberry to provide superior customer service. However, the experience fell significantly short of these expectations. Given the company's 69.2% gross margin, I would assume the loss on a $150 shirt (given the worst-case scenario that the shirt can not be re-sold) is much lower than the loss of a loyal customer. read more

I have been to many Burberry stores and from the manager to the sales reps they are very helpful. I had an issue with a product that I have had for 6 months. The manager without question said send it to us to take a look. Within 10 days time I had received new replaced product in hand. Thank you to the store and the brand for always remaining professional. read more

Store just got re done, the staff is very helpful. I was helped by Amy who searched for a product for two weeks until she found it in NYC and had it flown in for me. read more

Awesome shopping experience and very friendly saleswomen. I received superior customer service and high quality luxury goods. I really have come to love the brand more and more. read more

I had such a horrible experience at this location! My husband bought me a beautiful Burberry trench coat for the holidays from this store but unfortunately it wasn't the one I wanted. I originally wanted a wool coat from Burberry, so I went online to look at the different options and found one that happened to be on sale. I went into the store to exchange the coat for the wool coat in both black and honey. The person who decided to help us when we went back in the store was chaoxia, according to our receipt, and he was extremely rude. He initially said he couldn't process the return because we did not have the original receipt, and only the gift receipt, and when I asked about the wool coat, he immediately said they were sold out everywhere for about a month. He stated he couldn't call or order the coat from any other store. I did a quick search and found the coat I wanted in San Francisco, and they transferred me to a store that had the coat in New York. The salesmen, ken in New York was so helpful and tracked down the coat I wanted. He overnighted the coat, and I received it the next day. I almost didn't even bother to buy Burberry because of the bad experience, but good thing the salespeople in New York and San Francisco were so helpful. This guy at the Scottsdale location definitely should treat customers with more respect considering they are spending thousands of dollars. read more

Worst customer experience of my life. I bought my mother a coat for Christmas. Their sizes fit very small and the coat did not fit her when we returned to the store we just wanted a larger size to fit. The stock woman in the back had to come out and help and she was the only nice and customer service oriented person there. They let us know they were out of the coat in any larger sizes. Then a salesperson came over certainly they could help us find her something else comparable in the size she needed. Instead we were informed they really made nothing else in a larger size but not in a discreet way in a way that embarrassed my mother. Shame on them number 1. Then they informed us they could not return the coat because we did not have the card present. Really?! We have an unused coat with receipt and I'm staring at the salesperson who sold it to me. I say I didn't have the card with me but could tell him the number to hand enter so that I didn't need to make another trip to return. Nope, that didn't work either. It is their policy to have the card present, again I'm staring at the salesperson who I worked with and remembered me from a week prior. I asked to call the manager. No we can not. Really wow, living up to the snottiness Burberry and ZERO customer service. I own a retail store and if I treated my clients like this I would be out of business. I will return with my card and be taking up with your corporate office and letting all my friends and family to never buy anything from you ever again. read more

Horrible service and relations with customers . I have been shopping Burberry products for years in different locations and stores and never encountered such rude employees. I will never go back to this Scottsdale store again. I mean who do they think they are with the rude and nasty ways to speak to customers! Listen to me, stay away! Shop at other Burberry stores or department stores that carry their products like Nordstrom. read more

Went into this Burberry store to see what shoes they had in store. I couldn't really find anything I would want to wear so I was about to leave again, but Tiffany asked me what my size was and went to the back and grabbed a pair of sneakers that I loved. However the price wasn't something I would pay for shoes that are not handmade. So she grabbed her iPad and showed me that the same shoes, but different color was on sale online. She asked if I would like to order it in store to come and check it out. The reason I said yes was 40% because I liked the shoes but 60% because she and Izzy were down to earth and cared so much to provide the customer service one expects going into a premium store. (I've been to Gucci, trust me... Gucci needs new staff...) read more