I was so stressed and nervous about getting a new battery. I don't have any understanding of…read moreanything surrounding cars so I was really worried I was going to be taken advantage of. Luckily, I got Marcia to help me out! She greeted me immediately despite how busy it was! She was super patient and understanding about my lack of car knowledge. She even taught me how to do it and answered all my questions. I am so thankful to her she should get a raise for being so amazing!

I stopped in here because something was wrong with my vehicle and I was worried the alternator…read morewasn't charging my battery. Jose (store manager?) came out to test it. He was very knowledgeable about what was going on, made recommendations, and had me on my way almost immediately.

I recently stopped by for a routine oil change and cabin filter replacement. As always, they went…read moreabove and beyond my expectations -- not only providing the full servicing I needed but also cleaning the interior and exterior of my car; that and they also offered complimentary coffee and snacks in the waiting area. Everyone I spoke with was kind and helpful. A special shoutout to Sharyn, who immediately made sure I was taken care of and even remembered me from a previous appointment -- that personal touch really stood out. It's incredibly comforting to be able to trust the people working on your car. While Fields is a bit pricier than other options, the experience is absolutely worth it. A special thanks as well to Max, Adam, and Anthony -- together, they make the entire process seamless and comfortable. Excellent customer service, start to finish. Highly recommend!

Making the car buying experience not only tolerable but preferred. I've unfortunately had too many…read morelong and difficult car buying experiences, making it a dreadful experience, but today my wife and I had a fantastic experience at Fields. Very direct communication both with the sales person and general manager to get to direct and clear expectations and negotiations and executing my purchase and trade in record time. Thanks Brian, Scott and Jared.

I took my 2026 Ram 3500 to P&B for undercoating. I had stopped there prior to our appt to confirm…read morewhat would be done. I advised at that time I would remove the fender liners so they could do a thorough job. They said that was fine. I dropped my vehicle off as scheduled & went to lunch. I rec'd a call from them stating they could not do the undercoating due to the fender liners being removed. I called them back & they agreed to do a partial application for half the price & I would return once the liners were reinstalled to finish the job. I had an uneasy feeling about this place, so when I returned home, I removed the plugs from the holes & could see they had barely sprayed any product inside the doors or rocker panels. They didn't do the tailgate at all! I called P&B to discuss this sloppy job & in order to resolve the issue, they agreed to finish the remainder of the job for no additional cost to me. When I called back to make the appointment, the manager who was going to do the work was never there & never returned any of my calls. I had to call corporate to get this resolved. I ended up getting my money back. I took my vehicle to a different business in Madison who did a complete/thorough job for less then what P&B was charging. I will not take my vehicle back to this business. Shabby work & disappointing customer service.

Needed a new tail light assembly for a trailer I'm working on and an RV dealer suggested these…read moreguys. While they didn't stock or sell the the actual part I needed they went out of their way to locate someplace that did. This isn't an unusual type of thing historically but I feel it's something that isn't practiced as often as it should be. I was not buying their wares, but they took the time to refer me to another vendor. That's the type of service I really appreciate, and it assured me that one day in the future I'll know of TWO places I will be glad to return to if I ever need this type of item again!

I took both my car and my wife's car in for oil changes today. Jennifer who assisted me was very…read morehelpful looking at histories and planning upcoming maintenance. I like the new program where the technician sends a video after his vehicle inspection with recommendations.You don't get that type of service just anywhere.

I noticed there was a recall on my vehicle and called to schedule an appointment for them to fix…read morethe recall. After confirming all the details of my vehicle and the exact recall number I made an appointment for 8am to have them replace the recall. On the day of the replacement I brought my vehicle in to have them fix the recall. 21 minutes later they came into the waiting room to tell me they don't have the parts to fix the recall. They didn't care about or respect my time at all. No apologies towards me at all. Don't go here if you have a choice to go somewhere else. I would rate this place 0 stars if there was an option.

I love this place. I hate throwing money away on cars but my brakes finally got so bad I couldn't…read moreignore them anymore. Called around and got some quotes but Keith told me to just bring it in, no charge to take a look. He gave me a great deal, only a bit more than the other shops even though he did way more than they would have been willing to. I always used to go to the big brand name places but I'll go back here from now on. When necessary of course. :) Also, it's hard to find but call ahead- they'll come out and wave you in.

I have had work done there myself and referred many people to Keith…read more Several years ago he was an up front kind of guy. Now days he will buy rebuilt parts and charge you new part prices. Some of the parts, like alternators, don't last a year. Keith would not be my first choice anymore, nor will I refer people to him.

turned what could've been an awful week into a great one. Peyton sold me an awesome Toyota RAV for…read morea great rate and made it completely seamless and easy! I highly recommend buying a car from them!

Peyton Apel helped my wife and I purchase a low mileage CTS on Saturday. We are from 4 hours North…read moreand over the last two weeks was very helpful and contacted us back in an above time timely manner. When we arrived he was awesome and had nothing but awesome information for us. We will be back in the future for our next Cadillac as we have been lifetime Cadillac buyers.

Best auto service center ever! My power sterring went out on my way to work the other morning,…read morewhich turned out to be the drive belt and transitioner. Took my car up to Main Street Auto and even though, Billy was unsure he could get the parts that day, he was persistent with his sales guys and had it ready for me by the time I was off work. The cost was unbelievable for how severe the issue looked. He included a car wash, and cleaned the build up on my headlights!! The service and costs have definitely turned me into a loyal customer!

Billy does a great job. He is always very helpful and prices very fairly. He knows a ton about cars…read moreand I will always bring my van back!