Schmidt's auto has the city contract for Madison WI. Recently my car was stolen, my insurance company tried to get them to tow the car directly to our dealer to have the car inspected. They refused, citing that they had to "Process" the car. When we were notified that the car was taken to Schmidt's, they notified us that there was a $125 bill to pick the car up. Now, let's run this down. They have a city contract where they surely get paid, they refuse to provide service, then they charge for bad customer service.
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