Pretty responsive as far as generating the quote for a mold and asbestos remediation.read more

New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

Avoid working with Quantum Restoration Services if you can! I had a flood in my basement a couple…read moreweeks ago which resulted in the flooring in my finished basement being destroyed, they were chosen by my insurance for the cleanup, and they told my insurance company there was "no repair needed" because I told them I wanted to use a different contractor than them for the rebuild!!! Now I have to go through a whole new claims process and have someone else from my insurance come out for a repair estimate because of that!

We had a major flood incident in our home, that resulted in mitigation, and restoration. Quantum…read moreRestoration Services did a stellar job for us! Complete Kitchen renovation, including asbestos remediation, was managed expertly by Quantum contractor, Gino Schlegel. Other team members, Jason and Chris, worked tirelessly and professionally to bring our home back to "better than before"! Every aspect of the job was guided by Gino, who also worked on much of the project. We couldn't be happier with all the work that was done! We appreciate how respectful all of the staff was, and how dedicated they were in getting the job done, even with some supply/order delays. Gino communicated with us every step of the way, so that we understood what to expect. THANKS for the great job!

My wife and I are thoroughly satisfied with the customer service that Mold Xperts provided…read more Stephen as very thorough in his explanation of the processes that would take place during their work at our home. Throughout the process we were kept informed throughout the process and the workmen were very courteous. We were pleased with the manner in which the company cared for our home. Our belongings in the basement were protected during the process and they did a wonderful job in cleaning up when they were finished the work. I would recommend this company to others who were in need of mold remediation.

I completely regret using this company Sloppy work…read moreNot what we were expecting Not worth what they charge for

They were recommended by my insurance company and did they come through to help after we had a…read moresupply line burst. They know the insurance company policies (which are not too friendly). The technician Andrew prioritized things that were most important to be saved to things that could not be saved. He work super hard to get the necessary access to ensure we dried out. They were paid directly from my insurance company so I never had to worry.

It's unbelievably hard to find a good, reliable team in Philadelphia when it comes to fixing leaks!…read moreWe had a terrible experience with another company that left our son's bedroom ceiling open for months and couldn't figure out the issue -- they basically gave up and told us our situation was "too complex." After months of frustration, we decided to reach out to Moisture Master Pros, and honestly, it was one of the best decisions we've ever made. Josh and his team are the real deal -- professional, sincere, and absolute experts in leak detection and mold remediation. They found the actual source of our leak, water-tested, and repaired everything -- all within just two weeks. They even arranged for cleaners to tidy up our home once the project was done! Every step of the process was thoughtful and clearly explained, and Josh is just an all-around great, hardworking guy. We're so grateful to have found this team and finally have our home back to normal. If you're looking for a team you can actually trust -- this is it. Don't waste time looking anywhere else!

I want to do a re-do after some time and thinking. Josh and Hank did a fantastic job. The…read morecommunication can be improved but that's a small issue. The main issue is finding the leak and fixing it and they did that and more. When the water was pouring down in my bedroom they came over a weekend on Sunday evening to support and help me contain the water "leak". Next morning they found the split down spout and, were kind enough to let me sleep, and told me when I woke up. They fixed it. The reports are very clear and detailed. They give you all the information they've gathered and pictures of before and after. Overall, I am very grateful for the tough job they did here in my home. I haven't had a leak since they're work.

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

In March 2024, I had Mike come out to repair my kitchen ceiling from water damage. He was quick to…read morerespond and reasonable with his cost. Im happy that I chose his services because he was very thorough and communicative throughout the whole process. He inspected my kitchen for mold, replaced my ceiling and crown molding, and painted everything for a smooth finish. Mike was very professional, honest, and a pleasure to work with. I would not hesitate to use him in the future!

Michael is fantastic--I highly recommend him. He is responsive, honest and trustworthy. And his…read morework is fantastic. He replaced drywall in our basement after a flood and took care of mold that had grown as a result of the clean up not being done properly by Servpro. He is taking on several other jobs for us and we will hire him anytime we have a project without hesitation.

They did right by us for sure. Communication was great. They arrived when they said they would,…read morethey did what they said they would do.

4/13/23 I requested a quote for a new bay window and some stone work on our exterior. I was told…read morethat someone would be coming out at around 9:30 am- on a day we agreed upon. An hour past the appointment time, I contacted Campos and was told that the estimator would arrive "soon". The guy did finally show up and was pleasant. We got a quote of nearly 12,000 dollars and we have already spent 3,000 on the window itself. The quote was odd- just a bulk number- no break down of costs so really- we had no idea what we would have been paying for. Plus we were directed to choose stone from 2 sites- neither of which had pricing. Things that make you go "Hmmmmm. .." I requested a breakdown and was told I would get it- but I still have not. At this point I'm not interested. Added to our quote was a little "extra" regarding plywood- if plywood was needed- they would charge us 250.00 per sheet when we know the retail is only around 55$. I understand that the company needs to make money but that is quite a mark up at several hundred percent. As my husband put it- he was skeptical of the entire quote based on that alone. I'm sorry that we cannot do business. I don't doubt the work based on other reviews but I can't seem to get past even the first hurdle.

I called them because I had a complaint and a problem with mold and and I was scared to fall asleep…read moreat night because I didn't wanna die so I called at 12:00 when I first discovered it. the owner was very rude and nasty and when I called he kept ignoring me and being really ignorant when I was just trying to get mold removed. Also their website said they were open 24 hours, but when I called, he proceeded to yell at me for calling at 12:00 when I was just worried about my pet and me getting sick.

I cannot say enough great things about Elite. We had some mold and water damage in our crawl space…read moreso I called them based on our plumber's recommendation. They came out next day and went to work on the remediation soon after that. They arrived exactly on time each time, within a small window - not a four hour to half a day timeframe. Tom took very good care of us-explaining exactly what the problem was and how they were going to fix it, and calling our insurance company to put the claim right in. You are in good hands with Elite.

This may be an obvious statement; but I'll start off with it anyway. Water/mold clean up and…read morerestoration service is NOT something you WANT to need. However, these guys are awesome!! Once a again NOT a service you want but what you should want is the LEVEL of service these guys provide. I had a drain pipe issue in an unfinished portion of the basement that carried over to the finished portion of the basement. Total mess. Lots of "water". Called TLC as they came recommended by some contracting buddies of mine. Pat answers the phone. Great job- knew exactly the information he needed from me and took it with amazing speed. The crew, Ryan and Chris showed up when Pat said they would. Rare. Reviewed the situation and my options with me and once we decided how to handle it they got right to work. Awesome. A manager, Jim, even called the following day to check in and make sure I was happy??? Really? Quite amazing. Call this crew now if you're in a similar unfortunate situation to the one I was in.

Called these guys after the initial company I contacted never got back to me, and thankfully they…read moredidn't. I called TLC late in the day and by the next morning they had two guys out evaluating my home. VERY honest assessment to which they had no problems telling me that the issue I had did not need attention when they could have very easily charged me thousands of dollars for work I didn't need. I have no problem recommending them to friends, family, and clients alike. THANK YOU THANK YOU TLC!!