Aaron, our service tech, is invariably prompt, thorough and always professional. It is a pleasure…read moreinteracting with him and the pest control service is consistently aces at a very reasonable price.

Very sorry about this; I'd've loved to stay with these guys. Problem is, I'm looking for a…read moreconfident service provider and communications with the company are just too unreliable. Had a regular pest guy, came by like clockwork every month. Took care of the outside perimeter, inside the house, including the garage. Kept his eyes out for Sonoran desert weirdness (like termite mud tunnels, arachnid nests, beehives, rodents, etc). I was happy to pay him whatever he needed because he took care of our home the way I'd do. Unfortunately, he lost his mind and moved to Phoenix, so I needed someone new. Premier had good reviews, so I gave a call. First time was complicated; I left a message at the office, and, after a coupla days, I followed up. Talked with a nice guy who gave me the cell phone number of the tech in my area; I needed to call him. Odd, but OK; he came by and told me how Premier works. Thought we'd agreed that he'd come by every six weeks, letting me know in advance before he shows up. Eight weeks later, I'm calling him; no reply. Reach out to the office again, and it's the same thing: Call a different tech's cell phone and schedule directly with him. Once again, he comes out, I think we're agreeing he'll be there every six weeks, he leaves. It's winter; not a lot of bug or critter activity, so I don't notice that it's been nearly four months since I've seen the guy. I log into my account at Premier's website, and see I'm right: He's not been back. On my account dashboard, there's a place for future visits, but there's nothing scheduled, and there's no way for me to add anything. So, I've gotta go back to calling these guys. Why would I do that? I'll pay their (not inexpensive) fee on a monthly or semi-monthly basis, but I need to chase them? At least three times I've told them I'd like to be on a regular schedule, but it's not working. I picked Premier because their reviews were good and they're veteran-owned. Unfortunately, I value reliability and have to find someone else.

Arizona Pest Control is fantastic. We've been using them for over 4 years now, and even when we…read moremoved, we were very fortunate to be able to stay with our tech, Stephan. He is so knowledgeable and really explains some other ways we can limit the number of bugs we may see in our home, offering practical solutions. I couldn't recommend a better pest control company!

Until recently, we were very satisfied customers. We have been paying customers for 7 years. Their…read morebilling recently changed and we began being repeatedly threatened to be turned over to collections for not paying a bill we didn't receive. They were not billing for the every other month spraying & promptly threatened collections. Each time, we contacted them immediately with payment and asked that they correct the issue. We were assured that it would be fixed only to receive the same threat the following billing cycle. AZ Pest Control.. you lost our business.. also, your representative wasn't too bothered when we cancelled.

Alec with Rigo pest prevention team member attacked termites for us today. They showed up on time,…read moreexplained the extermination and went to work. Easy peazy which is best. Now we pray that it gets the termites. Thanks Guys. Parker and Sonya

Efficient, effective, and friendly service with highly knowledgeable technicians! Highly recommend!read more

We purchased a home back in spring, and as many desert dwellers know, we tend to…read moreget...critters...around these parts. We've been battling a mysterious pest issue at our new home and have cycled through multiple companies in town who tried, yet failed, to address it. After yet another sleepless night due to the pest noises in our wall recently, I did a Google search in a panic, desperately seeking SOMEONE who could help us finally resolve our problems. Pest Friends is new in town, but their reviews and website - and frankly, incredibly punny name - intrigued me. I reached out to them to make an inquiry and was almost immediately contacted by one of the owners. (Shout out to John for being so awesome!) Salomon came out for a free inspection the next day and we were so, so impressed with his professionalism, timeliness, and friendly demeanor. He helped to identify several areas of concern - that the other companies missed - and also located wasp nests in our roof vents (something that two other companies failed to see or mention). We were impressed enough after our free inspection to hire the Pest Friends to some exclusion work and trapping. Salomon and Darrell came out to perform the removal of the wasp nests and exclusion work and were extremely thorough. They checked every nook and cranny and sealed up the roof exterior, spending 5-6 hours total on the job. (Again, keep in mind here we'd already had two other companies in town do this work, and they caught so many things that had been missed!) Salomon also placed some traps and we were able to bid adieu to several patio pack rats! If that didn't leave me impressed enough, Salomon has contacted us multiple times to follow up & to see if we had other issues. We've been so happy with their service that we cancelled our contact with a bigger company in town and also hired them on to perform our bi-monthly pest spray. (Oh - and they're cheaper, too.) I would highly recommend this company, and Salomon and Darrell specifically, for any pest issues or maintenance. They are kind, professional, and throrough, and scheduling is easy and efficient. The company is small and it's clear they value their employees - and in turn, the employees clearly value customer service and taking care of their clients. We're very happy to be Pesties with this excellent local business.

Not the folks you should use if you have pack rats. Period…read more When we called for rodents in the attic we were told multiple times that they would not remediate or mitigate any intrusions. Okay okay we get it, you only set traps. Great. Anthony came out to provide an estimate ($450), walked the back yard and found a nest above our kitchen window - and didn't check the roof any where else. He told us explicitly they would be out every couple of days to check the traps. His specific example was they'd set the traps Friday, check Monday. Traps set around the yard on a Friday and they came back on Wednesday - five days later after we called about how much time had passed. We also said they were still in the attic. No one checked in the attic, other sections of the roof, got on a ladder, nothing. Rick said that he'd schedule a trap check for the following Friday which would have been 9 days later. That's when we were done. $450 dollars to set five traps and not come back for 5 or 9 days is absurd. When they do come, they check the trap, squeeze in more bait and bail. Five minutes max. It was a waste of time and money. Of note: Mr. Pack Rat came shortly thereafter, checked the roof with the nest and informed us that rats hadn't entered the house there. He checked the entire roofline and found the point of entry on the other side of the house and screened the hole that was in the plywood - something Pest Friends completely missed and wouldn't have done. He came out daily to check our traps, caught multiple rats, cleaned out the nest under the roof tiles and replaced them, remediated all of it until the roofers could fix the damage.

I've been with this company for awhile and, initially service was awesome. The pest control itself…read moreis great. Apparently there are new people in the office and they keep charging a credit card that was supposed to be removed from my account. This has happened 3 months in a row and my calls and emails go ignored. Despite great pest control, the billing department is causing me to terminate my account. Amendment to review. I spoke with Debbie at the local office. Apparently the problem was with the "800" call center. She resolved the issue immediately, corrected the misinformation given by the call center AND flagged my account so future calls go to the local office. So, between Debbie's amazing customer service and Juan's courteous and detail-oriented work as the Technician, I have resolved to stay with the company.

PLEASE READ before hiring them! this is one of the worst…read morebusinesses and scams. - they ask you to sign a digital contract that in the find print says your buying the traps not renting them . - they didn't give me keys to the traps - they sell you on a $95 a month and then charge $2k on traps ! - there is no actual number to contact the physical store and when you ask for names, last names or any information on anyone who works there they refuse to give any information out or straight answers ! - save your money , don't fall for there sales scheme where the representative NEVER MENTIONS the traps are yours and that they are being purchased. - it's awful what this business does !

We have been using Budget Pest Control for over a year now and we are very satisfied with their…read moreservice. The technician, Bob is amazing, always smiling and very thorough. I highly recommend Budget Pest Control!

2 traps were placed by the attic entry NOT by the HVAC where the mice droppings were discovered…read more The contract says 4 to 6 traps. You need a young, slim guy to place the traps. The HVAC is an awkward place, but even I have been there and I'm 82, so there is no excuse. The contract says 2 or 3 outside traps. I only got one. The guy was supposed to see me on Fri AM 12/20 but didn't show or call. I'm probably wrong but this doesn't look like an adequate job and certainly not worth $425. I've been a customer since 4/22.

Highly recommend this company for dealing with termites…read more We discovered a termite infestation that had apparently been going on for at least a couple of months. We called this company and the owner of the company (Erik) came out right away to take a look. He was very efficient and explained this extremely well. He was able to return a few days later and get the work taken care of in about 3 hours. My mom is quite elderly and has trouble understanding things, but Erik explained things well so she was reassured. He had a great way of dealing with her (and me). I was very impressed with his work and his work ethic. He wasn't pushy or hypey. Did a great job - high quality. Great to work with him. We purchased the 5 year plan which was quite reasonably priced and will use him again when it's time.

Eric has been great to work with. We are tenants who rent and we had worked with a different pest…read morecontrol company selected by our landlord at random to address a German cockroach problem and it was NOT working. I cannot handle bugs and after the cockroaches, we started getting mice. I respectfully, but firmly, told my landlord to find someone else and she found Desert Shield and thank goodness she did! Eric came out and immediately found the issues, let us know what we, as tenants, could do to help address the problem(s), sprayed, put out traps, and glue boards and set up repeated visits. He is communicative, timely and very responsive. He's respectful, friendly and incredibly helpful. Even though we are moving to a new home, hopefully without bringing any bug buddies with us, we are taking his contact information, because I won't be calling anyone else for pest control while in Tucson.

Wow! This company was so professional from start to finish. Hyrum came over to check our retreat…read morecenter for alledged bed bug bites from a guest. Hyrum checked all 17 beds, couches, blankets and was so knowledgeable and friendly. I highly recommend this company! Oh, and so grateful that there was NO bed bugs!! P.S. The free inspection was a bonus.

We got pest control for our home after seeing several small beetle-like insects inside during the…read moresummer. Having pets, our concern was having a safe and effective service. Green home answered all of our questions scheduled our service promptly. Our technician identified the pests and treated our home. He showed concern for our cats, by requesting they be placed in their carriers during the treatment, and for a short period following. Cost is reasonable and our home has been free of pests since that first treatment. Our technician always let us know the day he will be arriving beforehand. Also, after the first treatment he has only treated outside, around the perimeter of our home. Our technician, is always friendly and professional. Definitely recommend.

Adam at Bug Stop is honest, straightforward, and there's absolutely no BS, which is rare these…read moredays. He found the real source of the roaches instead of just doing a quick spray and go, and even saved me money on a termite inspection I didn't end up needing. As a woman, having someone come into your home, you really notice when a person is genuine and respectful. Adam was both, professional, authentic, very respectful, and easy to trust. Not gonna lie, he's not bad to look at either, but there's something about an honest man that just makes you smile. Highly recommend.

They used to be awesome when it was just Jason but service isn't good any longer. New employees…read morearen't well trained and getting a hold of anyone is impossible. We hung in there but couldn't any longer.

American Bee Control listened to and responded with a very thorough and informative assessment of…read morethe gathering of bees on my property. They took time, and care, to accurately describe my options. Do not hesitate to contact them in all matters concerning bees and bee removal. Highly recommended.

This review is in response to the 1 star untrue statement from Celeste V. I am the neighbor in her…read morestatement. We have had bee's coming from her home for over a year. The house is vacant and now belongs to the heirs. I found American Bee Control and gave one of the heirs the phone number. They agreed to the estimate for bee removal. Greg advised me that he only gives estimates based on what they might find during the removal. They found 2 hives. They were here till almost 9pm removing the first giant hive. The entire day the bees were dive-bombing and coming after us and our animals. At one point we had to hide in the garage. The heirs were informed it would cost 200 dollars more for the second hive and a return trip. They refused and went off on the bee company saying they didn't finish the job. Instead of working it out there is now a full blown war against American Bee Control with bad reviews. The house and property has gone into disrepair and is vacant, still full of bee's under the house. This has been happening for over a year. Always question a bad review, they are not always true. Sidenote: Greg from American Bee Control talked to me for almost 40 minutes when I was searching for bee removal. We were originally going to pay for the removal. We couldn't take it anymore with the bees. I texted his number to one of the owners and they took it from there.