Stopped by to see if they could open the side doors on my van that'd been stuck closed for a week…read more Eric (Weaves) came outside to check it out, went back in for some tools, and not only popped it open in a few seconds, but fixed it right there in minutes! Then he explained why it was happening and how to keep it from happening again. I asked how much do I owe him and he said nothing. My mouth dropped. All that for just some good will? Wow. I remember people used to do that years ago, but who does that now? Apparently this business does. I was so impressed that I started to ask about a couple other things I'd like to get done to the van, but he said they were booked out 'til August (It's mid-June now), so I'll get the pressing things done now and save the others to contact them later this year or early next when I have time to deal with it again. I think they'll be worth the wait.

These folks at the Marble Falls facility took care of my Prius and they did a great job. Of…read morecourse, the damage was more extensive than I expected but they took the time to explain the why(s) and whatfore(s) of every single line item and there were no surprises. The car came back cleaner than I dropped off (embarrassed here), which was a nice surprise! Thanks guys!

They did awesome job with the my hail damaged car. George was honest and very helpful…read more I was recovering from open heart surgery and couldn't drive my car to shop. George came with paperwork and picked up my car for me. My car looks great! He was good about updating me about my repairs. He worked well with my car insurance USAA He did everything in his power to fix my car before I returned back to work on December 4th. We only had one issue back order of my car taillights. Instead of waiting for it to be delivered he drove to San Antonio to pickup the taillights to assure I can return back to work.

After the hail storm, I started searching around for places that seemed reasonable, reliable, and…read morecredible to work on my Honda Pilot. I got a few quotes and decided to go with George and have been extremely satisfied by his professionalism, honesty, and authenticity. He kept me up-to-date regularly on the repairs of my car and was able to finish it within the timeframe he promised. My car is back now and looks substantially better than it did when I brought it in and I'm very satisfied with the work. I would definitely bring my car back to George in the future and would recommend him to anyone who needs their car looked after and repaired.

I recently had my Mercedes repaired here after several heavy boxes fell in my garage and caused…read moresignificant damage to the hood and fender. The damage required panel replacement, dent repair, and repainting, and I could not be happier with the results. From start to finish, the team was professional, honest, and communicative throughout the entire process. One thing that really stood out was the customer service. They even picked up my car and returned it to me when the work was completed, which made the entire experience incredibly convenient. The quality of the body work and paint match was exceptional. Honestly, the car looks better now than it did before the accident. What impressed me most was the attention to detail and pride they clearly take in their work. It's not easy to restore a luxury vehicle to factory-level appearance, but they absolutely delivered. If you are looking for a trustworthy body shop that does high-quality work and truly takes care of their customers, I highly recommend them.

I'm sharing my experience with Concierge Autoworx because a promised refund remains unresolved…read more On July 30th I chose J.C. owner of Concierge Autoworx LLC after reading the yelp reviews and google research. He was eager, willing to pick up and drop off, eager to work with insurance etc. He seemed like a very nice man. He just showed up at my door with no warning (creepy). I paid him a check for $2459.00 plus an additional check for $250 for my deductible in advance. I was told this would help pay employees and that my payment would be refunded once the insurance payment arrived. I trusted that commitment. So I cancelled the payment USAA was sending me, and directed them to send it to Autoworx. He promised he would deposit my checks (which he did immediately) and send me a check when the USAA payment to him went through. My insurer subsequently paid $2459.00 on August 7th for [the same repair charges--confirm this against the invoice]. As of October 12, I have not received the promised refund of $2459.00 plus the $250 deductible which he would give me, despite repeated requests over almost 3 months. During my attempts to resolve this, I received a text describing me as "the worst customer he's ever worked with." He demeaned me, and then promised for numerous weeks that the check was coming in the mail. Nothing. Eventually, there were excuses for the delay such as "his dog died suddenly", he "just moved to a huge acreage home in the country", and then there was "a family emergency in Houston". His wife emailed me with a kind note, and promised to remedy this after the labor day holiday on Monday. Then crickets. I am asking Concierge Autoworks to return the promised refund and confirm the payment date in writing. I have retained my payment records, insurance documentation, and messages. I will update this post if the matter is resolved. I welcome any advice on the best way to handle this. I was kind, forgiving, trusting, and incredibly patient. That was my monthly income! Beware. I try to trust, to believe, and to have hope. I was warned by my kids and friends not to trust him. He's quite the con artist. I'm not easily fooled. BEWARE of Fraud: CONCIERGE AUTOWORX LLC PO BOX 451 GEORGETOWN, TX 78626-0451 #fraud #badbusiness #dishonest

Leander / Cedar Park had a couple of hailstorms roll through over the last couple of weeks in May…read more2025. Like most people who park outside, I received some damage to my truck (4 or 5 dents from hail). I was dreading the process I would have to go through to get my truck fix. After I received a estimate of damage from my insurance company and received my money, I started looking around to see what body shops are in the area. I found Critical Collision was only a few miles from where I live. I read all the reviews and every review was extremely positive. so I gave George a call and he was able to pickup right away. George is extremely nice and approachable. He took time to talk to me about the hail damage and the door dings I wanted to get fixed. He told me he can take care of all that and if he finds any other dings, dents or other imperfections that he would take care of those too. He told me that he would let me know when he can get my truck in and he would give me a call to schedule a time to drop it off. A few days goes by and he asks if I can bring it in today or tomorrow. I told him I would bring it in today if that still works for him. I drop off my truck and a little of 1 1/2 hours goes by and he tells me my truck is ready. Wow, that was fast! I head to the body shop and inspect my truck. All the hail damage and door dings are gone! it looks brand new. Do yourself a favor and give George a call. George saved me some money, stress and most importantly my time. Sean

Absolutely do not allow George Megel of Critical Collision to touch your vehicle! We had a…read morenightmare of an experience where he had our truck for repair. He was paid by the insurance company to put new parts on the vehicle. He put on used parts. He brought the vehicle back to us and we were unhappy with the repairs. Runs in the paint and the side panel wasn't even bolted on! He took it back, said he would fix everything. It came back just as bad! He had our truck for months! We filed a lawsuit and won a Judgement for $11,112.60, against he and his wife, Brenda Costello, who is also part of the business. He has paid nothing on this Judgement, so further legal action will be taken to collect. He will promise you a good job, and leave you being scammed. He should be investigated for insurance fraud because he is charging for new parts and installing old parts. Look through the photos as I have posted a copy of our court ruling. The five star reviews you see here are I am betting, bogus from friends and family.

AJ and his team at Superior Dent Solutions were absolutely incredible to work with! I was able to…read moreget my car in for hail damage repair so quickly and AJ walked me through all the steps regarding getting my damage estimated, working with my insurance, obtaining a rental car, and getting all the repairs taken care of. Geico originally worried my car would be totaled, but Superior Dent Solutions worked with them to get everything covered and after a new hood, MAJOR dents removed, and new paint the car looks incredible! They even vacuumed out my car (which was covered in dog hair) and got her shined up before I picked her up 1-2 weeks later. You can't go wrong with such phenomenal service that PAYS YOUR DEDUCTIBLE and covers your rental!

Hi I usually hate to leave bad reviews. But I've been trying to get in contact with this company…read moreand no one gets back to me or even says hey we are super busy let me get back to you in X amount of time. I had my car in there to repair dents and no one gave any updates and I had to call or text them several times to get any response on when the cars would be done since it was done past the date they originally told me. All of this is fine for a little more time if only there were updates given. But I needed to know since we only had a rental for a few more days. And I wonder if we never contacted them as much as we did if we'd would have been waiting for a lot longer. Now I'm trying to reach someone to finish up the paint they said they would do and no one is responding. We were told someone would be coming out to our house do the paint and no one is responding. The only reason I would not come here again is the poor customer service. It really means a lot to have good customer service.

Only good thing about an accident is having Heritage Auto Body make it all better! Great service,…read moregreat work.

James and the crew at Heritage on Anderson Mill Road do a great job! They expertly navigate the…read morechallenges of dealing with insurance companies and their propensity for cutting corners to save money. In the post-COVID era of supply chain issues and incompetence, they stay on top of parts suppliers to get cars repaired correctly. My recent personal experience there involved an extensive repair on the passenger side of my Audi after it was effectively side-swiped by a motorcycle. The only thing not damaged on that side were the windows and mirror. There was thorough attention to detail, including challenges with insurance wanting to use inferior quality, cheaper used doors to replace the doors that were punctured in the crash as well as poor quality refurbished wheels.

Great work removing a door ding! Amazing service, friendly interaction, and great pricing! Prompt…read moreresponse on Yelp!

A stellar experience from the start. Outstanding customer service, dent repair and mirror…read morereplacement!

Took my truck in for small repair. They finished the before estimated date. I have been to Dealers…read morehave auto repaired- Lago Vista went above and beyond repair and truck was even vacuumed inside when I picked it up. Excellent service & repair- very professional and friendly . I was really impressed with friendliness and service repairs. I highly recommend Lago Vista Collision-

I came here because of the good reviews and because I wanted to support a small-town family-owned…read morebusiness. Don't let that fool you. Look at the pictures and judge for yourself. This has been the worst body shop experience I have ever had. I have never dealt with this many repeated mistakes, damaged parts, poor workmanship, arguments, excuses, and lack of quality control. The owners repeatedly refused to take responsibility, while employees told me things were not broken, not missing, or not their fault until I proved otherwise. If you have had repairs done here, I strongly suggest checking their work carefully. My experience involved: - Incorrectly installed windshield trim - Trim flying off while driving - Missing hardware - Broken/cracked trim pieces - Bent brackets - Missing trunk plugs - Damaged electrical connection - Glass repeatedly left inside the tailgate - Poor paint matching - Driver-assistance/sensor issues - Loose wheel-well trim - Non-OEM glass - Repeated arguments over obvious problems - Poor communication and constant denial - A car left in significantly worse condition I had to return numerous times to point out problems, explain what was installed incorrectly, provide part numbers and diagrams, and inspect their work myself. Every visit uncovered something else. Passenger door paint was visibly poor. Their excuse was "hot weather." Rear windshield trim was installed incorrectly even after I asked about it twice. Plastic trim pieces were cracked/broken. Insurance was billed for replacement parts while some of my existing trim was reused. Interior trunk brackets were bent or damaged. Two rear trunk plugs were removed, but only one was reinstalled. A rear electrical/LED connection was damaged. Large amounts of broken glass were left inside the tailgate. They claimed it was "hard to access." It is not. There are openings where it can be vacuumed. I was also told manually closing the trunk would damage the hydraulics. I returned specifically for the remaining glass and there was still glass afterward, more than once. There is still glass today. There is still a trim gap, broken retaining hardware, damaged trim, and a missing lower trunk plug. The soft-close door on the repaired panel no longer works. They sprayed a sticky product throughout the vehicle and argued that it was not sticky. The front windshield trim actually flew off while I was driving. They told me their system showed no additional retaining part was needed. I had to find the part number, photos, and diagram myself to prove the missing hardware existed. I should not have to provide a body shop with part numbers, diagrams, installation instructions, and quality control. They later removed the front bumper while addressing the paint/panel issue even though the bumper was not part of my claim. Afterward, they claimed existing damage, then discovered the sensor had been bent. Now the passenger front light has a large gap, the wheel-well trim is loose, and the hood/quarter-panel alignment is visibly off. Both front and rear replacement glass are non-OEM and windshield wipers now struggle. Claimed they "tried" asking insurance, but when I contacted insurance myself, they did not ask. Every time I found an issue, I was told the part was not missing or the damage was not theirs until I showed pictures or documentation. The owner also wears Meta glasses and records interactions. He will prove how polite and patient I was. Only after repeatedly discovering more problems did I confront them about the quality of the work. I was told that I had an attitude problem. I was even told by the owner "I'm the boss and nobody should tell him what to do." They repeatedly said they have been in business for more than 20 years. That does not change what happened to my vehicle. Eventually I told them to just buy the needed parts and would install them myself. After removing more trim, I discovered the inside was even worse than the outside. I am posting photos so people can judge the workmanship for themselves.