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    Bull Run Plaza

    3.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Family Dollar

    Family Dollar

    2.9(8 reviews)
    3.4 mi
    $

    Really great people that work there. I love visiting. Young man brought me a bag if items I forgot…read moreand ran it across the parking lot. He offers to help carry things. He's a great young man and the young ladies that work there are always super sweet.

    Service is terrible the white lady with purple hair always has a attitude I come to this store from…read moretime to time and dread to see her at the cashier counter for some it seems to be a issue she will slam your items on the counter as if she wishes not to be there the huge issue I have is the money part she always gives you the incorrect amount of money back without telling you if you ask her in regards to not getting in the right amount of money back she will say I don't have the money in the drawer so I said politely, were you going to tell me that you did not give me the incorrect amount of change she will say no my manager never puts the right amount of money back in here. She makes it a manager issue and that's not a good look for the store. This issue needs to get resolved as soon as possible if you do not check your receipts chances are you have been scammed out of money I believe she is pocketing the money she's been doing this quite often for a while. I told her that I was gonna file a complaint. She said go ahead. They're not gonna do anything. I call the store with the issue and press one no one ever picks up. This is terrible business. The store needs to have better training or to be shut down completely with the remodeling process of the building. I do plan on calling corporate because I'm pretty sure this is very much so illegal and has been going on for some time. This store needs to be investigated immediately. This took place at 7:25 PM on September 28, 2025. I would most definitely give zero stars if I could.

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    Kohl's - Large cosmetics department.

    Kohl's

    3.3(33 reviews)
    1.3 mi
    $$

    I am writing this here because the customer service phone line supervisor told me there was no…read moreother recourse to report my concern. I have his name and ID number. I am very disappointed with Kohl's and its policies. One of the items I ordered was not available for shipping so I needed to pick it up from the store. This was an inconvenience itself since the whole point of me ordering online was so that I would NOT have to deal with parking, driving, etc. to the store. I paid for the total and earned $15 in Kohl's Cash. As a paying customer, I was under the impression that I PAID for my item. I was unable to pick it up and assumed that since I PAID for the item, it would be held. When I went to use my Kohl's Cash, I was informed that it was revoked because I did not pick up MY item that I PAID for. The item was then reshelved at the store and I was told that it would be taken off my bill. I wanted the item. I paid for the item. I purchased it as a gift for my sister. I did not receive a courtesy call that it would be forfeit. I don't understand why this would happen. How is this a good business policy? The customer has already paid for the item. It has become a profit. Why in the world would any company choose to refund the customer for an item that he/she clearly wanted that was bought and paid for? Plus, the customer service I spoke to on the phone was very unhelpful. They tried to be courteous by English was definitely not their native language. I had to call repeatedly until a supervisor told me there was nothing that could be done. Even though I had gone to the storefront to RE-purchase the item. This is the first instance in which I was highly disappointed in Kohl's customer service and policy...And I have been shopping there for years! I am tempted to just return ALL the items I purchased and not shop there again! What in the world is going on, Kohl's?

    I can always find the best quality, best fit and most reasonable prices at Kohl's. They ate the…read morebest. They are, by far, the best and easiest employee's to work with.

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    Bull Run Plaza - shoppingcenters - Updated May 2026

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