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    Builders FirstSource

    1.0 (2 reviews)
    Closed 7:00 am - 5:00 pm
    Updated 2 months ago

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    2 years ago

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    Goyer Ace

    Goyer Ace

    (3 reviews)

    I purchased a grill a few years ago. Paid 50.00 for delivery and the man they sent was quite…read moreunqualified , he actually scratched the grill installing propane tank. I had to help him get the product and parts out of his vehicle. He then stood around waiting for a TIP. Today I was to pick up 3 screens that I had repaired. There screen man was kind enough to call me to explain that he did not have the product we discussed and a credit would be issued . Same woman who sold me the grill came behind the counter and started giving orders to a young employee who looked bewildered . I explained I had already paid for them and just wanted the credit applied to my credit card. She then proceed to tell me the credit would amount to approximately 12 cents and announced we were through and I was free to go. Then repeated i was free to go, I wanted to scream. I paid 99.00 dollars for three small screens. NO CREDIT. NO SATISFACTION. She needs a new OCCUPATION. I will never step foot in that store again.

    Buyer beware: I visited ace hardware in Fort Atkinson looking for some dishwasher discharge tubing…read more The two individuals who helped me with this purchase invited me behind the counter of the key area. I showed them what kind of tube I was looking for and asked for 3 feet of 7/8 inch interior diameter tubing. A quick google search prior to entering the store showed that most places were selling this item for $1.00-1.60 a foot. I had trusted that Ace would be at least comparable. The tag that was provided to me to bring to the register showed a what I believed to be a total price between $4 and $5. It was only after that item was rung up I discovered that the price was $4-5 per foot. I went back in and spoke to the store manager at the time, Lupe, she informed that because it was already cut she couldn't return the item. I took that for what it was and decided to eat that cost as a lesson learned. After returning home, I discovered that the item was the wrong size. I thought surely now they would return the item for me. Nope! Lupe after examining the product herself admitted to me the item was the wrong size and mislabeled, an error that was not the fault of myself or anyone else working that day, still said to spite that fact she could still not return the item. Two other individuals including a Fort Atkinson police officer advocated for an amicable resolution to this issue but according to Lupe none was to be had because she was not willing to get in trouble for bending the rules (something I can understand but not respect). She indicated that I was rude and disrespectful to her staff. I admit I was a bit miffed after discovering the exorbitantly high price and then more so after learning that even after making an error they refused to make it right. For that I do apologize. Please take this as an opportunity to learn from my mistake and make sure that every item you purchase from that store is exactly what you asked for because if it's not no matter who's fault it is you may end up paying for it.

    Mad City Windows & Baths of Madison - Love my new windows

    Mad City Windows & Baths of Madison

    (350 reviews)

    We are very pleased with our new kitchen cupboard doors from Mad City! Brent, the sales…read morerepresentative, was able to show us lots of photos of other projects on his i-pad, and he also brought samples of various styles and wood colors. We were impressed with how perfectly the new wood matched the original cupboards for such a seamless installation! We chose the arch topped pattern; we were able to use our original pretty backplates and knobs; we did update with hinges that were internal and more modern in appearance. Within the next month, a carpenter arrived to measure precisely for the project. When the big day arrived, two installers came promptly at 8 am. In two and a half days, the kitchen looked beautifully refreshed and new! Cody D. and Greg C. did an exceptional job installing everything! When they left, the kitchen was spotless! We HIGHLY RECOMMEND Mad City for your kitchen cupboard door replacements! Their representatives and their carpenters were very professional and their prices were reasonable! Enjoy the process!

    From the time we set up the appointment to discuss installing new windows to the final…read moreinstallation, everything about this company was great! The sales rep showed us various options, demonstrated levels of efficiency and allowed us adequate time to ask questions and make a decision without being pressured into buying. We were informed of the where things were in the process the entire time. The installation guy came into our home and took great care of our home. Floors were covered so they weren't scratched, things were cleaned as he went along, and he made sure we were satisfied before he left. The windows definitely cut outside noise to almost nothing and cut our energy bill significantly. We are very pleased with this company and their service!

    Builders FirstSource - buildingsupplies - Updated May 2026

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