I purchased a grill a few years ago. Paid 50.00 for delivery and the man they sent was quite…read moreunqualified , he actually scratched the grill installing propane tank. I had to help him get the product and parts out of his vehicle. He then stood around waiting for a TIP. Today I was to pick up 3 screens that I had repaired. There screen man was kind enough to call me to explain that he did not have the product we discussed and a credit would be issued . Same woman who sold me the grill came behind the counter and started giving orders to a young employee who looked bewildered . I explained I had already paid for them and just wanted the credit applied to my credit card. She then proceed to tell me the credit would amount to approximately 12 cents and announced we were through and I was free to go. Then repeated i was free to go, I wanted to scream. I paid 99.00 dollars for three small screens. NO CREDIT. NO SATISFACTION. She needs a new OCCUPATION. I will never step foot in that store again.

Buyer beware: I visited ace hardware in Fort Atkinson looking for some dishwasher discharge tubing…read more The two individuals who helped me with this purchase invited me behind the counter of the key area. I showed them what kind of tube I was looking for and asked for 3 feet of 7/8 inch interior diameter tubing. A quick google search prior to entering the store showed that most places were selling this item for $1.00-1.60 a foot. I had trusted that Ace would be at least comparable. The tag that was provided to me to bring to the register showed a what I believed to be a total price between $4 and $5. It was only after that item was rung up I discovered that the price was $4-5 per foot. I went back in and spoke to the store manager at the time, Lupe, she informed that because it was already cut she couldn't return the item. I took that for what it was and decided to eat that cost as a lesson learned. After returning home, I discovered that the item was the wrong size. I thought surely now they would return the item for me. Nope! Lupe after examining the product herself admitted to me the item was the wrong size and mislabeled, an error that was not the fault of myself or anyone else working that day, still said to spite that fact she could still not return the item. Two other individuals including a Fort Atkinson police officer advocated for an amicable resolution to this issue but according to Lupe none was to be had because she was not willing to get in trouble for bending the rules (something I can understand but not respect). She indicated that I was rude and disrespectful to her staff. I admit I was a bit miffed after discovering the exorbitantly high price and then more so after learning that even after making an error they refused to make it right. For that I do apologize. Please take this as an opportunity to learn from my mistake and make sure that every item you purchase from that store is exactly what you asked for because if it's not no matter who's fault it is you may end up paying for it.

Excellent customer service still exists-- at Blodgett! At…read morethe suggestion of our local hardware store, I headed to Blodgett for some landscaping materials. I walked in overwhelmed by my many options and the math I thought I'd need to do to figure it out. The staff at Blodgett greeted me instantly and put to rest my anxiety. I browsed the beautiful outdoor area and greenhouses and came back into the store with a rough idea of what I needed. From there the staff took over: helping me to calculate how much dirt and stone I'd need; giving me suggestions for how to save time and money on my project; setting up delivery. Four days later, right at the time I asked for it, the stone and dirt were delivered and it was just the right amount. I would send anyone to Blodgett for their landscaping needs.

Lovely place, customer service are nice. Prices are high but for something in a small town that's…read moreunderstandable. They have pet food which is nice and some.nice homey items.

The staff are very knowledgeable and spent about 30 minutes listening about my project and making…read moresuggestions on the tools and accessories I needed. They also helped ship in a product that I was having problems getting through the Ace website. They will be getting my business from now on!

The staff at the Cambridge Ace have always been extremely helpful and courteous. So I was…read moredisappointed and surprised when on Sat. Oct 31st, NONE of the staff were wearing a mask. Unfortunately, I will not be able to shop there until they start wearing masks to protect themselves and their customers. When I left, I asked the salesperson helping me, "Would you mind telling me why you are not wearing a mask?" He answered, "I don't have to tell you," and walked away.

The young lady was not helpful whatsoever and did not appear to want to help me. Too bad! Ace was…read moreway better.

Rude. No manners and sarcastic. Not the young woman who answered the phone and politely asked me to…read morehold while she asked a question. She was wonderful. The man who abruptly picked up the phone as if I was supposed to know I was transferred. The man who used sarcasm when I kindly said a woman was already helping me. The man who SIMPLY could have kindly said "yes mam she asked me to help you" but instead choose to make me repeat myself three times before condescendingly telling me "he" "picked up the phone "so" he "is going to help me. WHY? Don't take your issues out on others and set a better example to your younger co-workers (or learn from them).

Deegans is my go to store for all my hardware and home needs. The staff is very friendly,…read moreknowledgeable and friendly. They have also generously donated to causes I have collected money for over the years. They truly have your best interests in mind and are a great asset to the community. I would definitely recommend Deegans to anyone. Very impressive for a smaller store.

I just purchased a grill and patio set. It's a holiday weekend Labor Day. I asked if they could…read moredeliver. I had it sitting on my patio within the hour. Even showed me how to hook up the gas for the grill. Friendly knowledgeable, and caring store, attendance and owner. However, I forgot to get my share pins. The last time I went in was a few years ago to get a bag of sheer pins. Very knowledgeable pointed me in the right direction and walked with me to make sure I got the right bolts and not the harden bolts. Good to have our hometown hardware store - Deegans! Katie W.

Terrible customer service. I've never felt so inadequate or unvalued. Just because my order was not…read morea very large one doesn't mean that you shouldn't make your customer feel valued. The owners we extremely cocky and unprofessional. Never again and I do not recommend this place to anyone.

The Kitchen Cubes guys just installed my new Formica counter top in my kitchen. Looks terrific…read more They also installed a new sink and faucet. Very efficient and thorough. Plus, a few months ago they also installed a new bathroom vanity top and that looks great as well. Very happy with the company and their service.

We are very pleased with our new kitchen cupboard doors from Mad City! Brent, the sales…read morerepresentative, was able to show us lots of photos of other projects on his i-pad, and he also brought samples of various styles and wood colors. We were impressed with how perfectly the new wood matched the original cupboards for such a seamless installation! We chose the arch topped pattern; we were able to use our original pretty backplates and knobs; we did update with hinges that were internal and more modern in appearance. Within the next month, a carpenter arrived to measure precisely for the project. When the big day arrived, two installers came promptly at 8 am. In two and a half days, the kitchen looked beautifully refreshed and new! Cody D. and Greg C. did an exceptional job installing everything! When they left, the kitchen was spotless! We HIGHLY RECOMMEND Mad City for your kitchen cupboard door replacements! Their representatives and their carpenters were very professional and their prices were reasonable! Enjoy the process!

From the time we set up the appointment to discuss installing new windows to the final…read moreinstallation, everything about this company was great! The sales rep showed us various options, demonstrated levels of efficiency and allowed us adequate time to ask questions and make a decision without being pressured into buying. We were informed of the where things were in the process the entire time. The installation guy came into our home and took great care of our home. Floors were covered so they weren't scratched, things were cleaned as he went along, and he made sure we were satisfied before he left. The windows definitely cut outside noise to almost nothing and cut our energy bill significantly. We are very pleased with this company and their service!