I used to love BaB and have a ton! But that love has greatly dimenished. They are scamming people out of their Rewards Account Certificates!!! I have been a member of their "rewards club" for years now and have had MULTIPLE issues with getting points (1 point for every $1 spent per their own rules). Because of this, I take screenshots at the end of each month to have proof of what I had so that if I don't get my certificates ($10 certificate for every $100 spent), I can call and have it fixed. Back in end of January I had over 1100 points. Days later, it showed "-119"! I called and got told part was from returns and part was "points given in error".
they couldn't tell me WHERE the "error" was so I decided for sake of arguing, I'd give them that but um... OK, that aside, how did I go from over 1100 to a negative? That's over 1000 points you just took away. Had to argue over and over and finally got an email of a manager to send screenshot to.(Thank goodness I HAD the screenshot or they would have done NOTHING!) I did, days later I find I have over 600 points. STILL not what I should have so called and despite talking to 2 different people, I kept getting told some of the points were in error and "you paid with gift cards". Yes I know...but I ONLY count what my credit card is charged. I know GC and state tax don't count towards points! Well, nothing was done so I lost points. From then on, I took screenshots ANY time something was added to my account thinking "they can't do this a second month now!". THEY DID! End of February I have 1235 points...they take out 1200..only send me 7 certificates. I call to say I have 5 more and get told same balony of "error in points and you only have 779". WHAT?! NO ONE would listen despite me saying I have extensive detailed screenshots. I tried emailing the manager again, no response. I send same email (it was TOTALLY detailed with order numbers, what my credit card was charged, points to be added etc) to BaB via FB too. They finally did a detailed look and here's the crazy thing...they send me a graph via email showing that "all points for orders have been accounted for and added". Guess what their total showed I should have...1235! EXACTLY what I had been saying all along! yet, they weren't going to do anything. I emailed and responded to FB in the same way saying they just proved my point and that they owe me 5 more certificates since they took out 1200 points from my acct but only sent me 7 certs. FB responded saying there will be no further action taken on my account as it's correct and email just gave the same BS response of I used gift cards. SO...in 2 months I have lost $80 worth of certificates. I know of another girl who had over 1300 at end of February...got 4 certificates and when calling 2 time, got the same excuses of "error" and "you used gift cards". $90 from her in a month, $80 from me in 2 months....see a pattern? They are scamming people left and right! Disgusting and wrong and because of this, they will be seeing a LOT LESS purchases from me! BEWARE, their "rewards" system is A SCAM! read more