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    Build-A-Bear Workshop

    3.5 (81 reviews)
    Closed 10:00 am - 9:00 pm

    Build-A-Bear Workshop Photos

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    Grinch 10/10 super adorable!!!!
    Erica M.

    Can't ever go wrong making memories here at BAB. My son just had to get the Grinch. He is soooo adorable. The staff here are super friendly and has great customer service. P.S. Don't forget the certificate:)

    Staff stuffing my bear and putting its heart inside! Awwwww
    Win L.

    This place is so much fun for kids and adults alike! They take COVID seriously and don't deserve the lower ratings due to complaints about masks and waiting times; they are taking precautions to keep customers safe and I really appreciate that! Wait Time: - can be long during peak times because the store is small and they take proper COVID precautions but the wait is shorter than other locations Staff: - really friendly, observed they tried hard to help and make every customer feel special - knowledgeable and patient with the kids (and parents!) - they do upsell (as I imagine they're trained and expected to do) but it wasn't obnoxious and they were respectful Price: - there's a range of pricing but it's definitely not cheap and see it being a special reward and experience Parking: -tons of easy/open parking at this mall location; it's a perk to hit up Hillsdale instead of Valley Fair

    Absolutely love the bear she picked
    Rheine N.

    As a super protective mom and promoting double masking to protect our children. This shop really takes the pandemic seriously and does what they can to keep us safe. I greatly appreciate it. My toddler (3) and I are more than happy to wait in line outside so that we can prevent the spread. It was our first time and all of the staff are more than happy to walk us through every step. Thank you so much, my daughter had a blast!

    San Mateo mask order
    Cassandra C.

    If your child is even slightly over the age of 2 and can't/won't wear their mask, you will be denied access. My family and I tried to go to the store but was denied because my newly 2 year old won't wear a mask. I informed the employee the local mask ordinance states that "any child 2 years old or less must not wear a Face Covering because of risk of suffocation." And also that "the Order does not require that any child aged twelve years or less wear a Face Covering." The employee said that it is there store policy. Rather than arguing, my family and I left and my child super disappointed. I went on the Build-A-Bear website and it states in their FAQ page "guest are expected to follow local government and mall requirements." It also states that "Bear builders will be wearing a Build-A-Bear mask and ENCOURAGE our guest to do the same." Upon gaining that information from their website, I called the store to obtain the store managers name and store number since I will be contacting corporate. Fortunately the store manager picked up and I was able to tell her my experience. She was super nice about the whole thing and apologized and told me that she will talk to her general/area manager about their mask rule and call me back. She called me back and said that they are still enforcing the "2+ mask rule" because they are following State order although the company website clearly says LOCAL. I let her know that the verbiage needs to be changed on their website because it contradicts what they are enforcing in their store. The only reason why I'm leaving a 2 star opposed to 1 is because the manager was actually pleasant to talk to. (Side note: we've actually been practicing with our 2 year old to wear and keep it on but if you can only imagine the struggle....)

    Unstuffed $15 online special bear
    Joanne T.

    As an adult purchasing a bear for myself, the staff were extremely friendly and answered all the questions I had! They were also understanding when I had changed my mind about a bear they were putting an online order for me. My only complaint is a miscommunication issue that I wanted them to ordered a pre-stuffed bear for me, not an unstuffed one. Otherwise I had a pleasant time at the store itself!

    Kenny C.

    #NationalTeddyBearDay We dropped into (BABW) & didn't expect to get a bear. However #NationalTeddyBearDay at $6.50, sure! Why not! I'm not sure who the MGR is & I hope this review gets escalated to Corporate. The help w/ EVERY single staff member was pure amazing! I know having to deal w/ retail, customer service and especially children is no easy task. Manager...you know who was scheduled for work yesterday. Please show them this review & please continue treating them well. "When you take care of your workers, they will take care of your clients" - Richard Bronson (Sunday, September 8, 2019)

    Bear employee

    I often take my children to build a bear and they have had amazing experiences in the past at other locations. Today I wanted to take my two nieces as they have never been before. Unfortunately our experience was extremely poor with the young lady Thea handling our bears. She looked as if she did not want to be there and lacked enthusiasm. Her sass while explaining instructions to our children and inability to show joy during what should have been a magical time needs to be addressed. With the Covid times it is these events that mean the most to children and parents . And after spending over $150 you would think there would be more care from the employees. I would appreciate a response on this from management. Thank you. Date/time if visit- 8/12 1:00-2:00p

    Making her birth certificate. Welcome Lulu!

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    13 years ago

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    Ask the Community - Build-A-Bear Workshop

    Review Highlights - Build-A-Bear Workshop

    hehe As for clothes for the stuffed animal, I was hoping to get the Safari as I seen it on their online store, but I realized ..

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    Five Little Monkeys - Burlingame - Step into a space filled with laughter, learning, and play.

    Five Little Monkeys - Burlingame

    4.1(54 reviews)
    3.9 mi
    $$

    Thank you to the team at five little monkeys who handled the Needoh drop last week so well. The…read moremanager Michelle and her staff even helped my daughter who was having blood sugar issues in line. They really worked to support their customers and uphold the integrity of the event despite MANY obstacles that were not their fault. I was super impressed. They also had a ton of new Needohs I was able to add to my collection and my daughter always loves shopping at their store- so she picked up a bunch of other items that day as well. Thank you team! You're appreciated!

    We've been coming to Five Little Monkeys in Burlingame for well over a decade for their fun, unique…read moretoys. Prices range from fair to high, selection is abundant. Though our kids are much older now, we love to stop in for blind boxes, collectibles, and to scratch the incessant NeeDoh itch. Parking is almost always a challenge, given the area. Weekend visits require serious patience. The store can get shoulder-to-shoulder packed with large strollers in narrow aisles and tiny tots having very big feelings whose parents are doing what they can to regulate, some more than others, so there are def moments of chaos. As a momma who had 2 under 2 at one point, I've been there and hella get it. For my own sanity, we aim for off-peak visits to peruse in peace. As you can imagine, service is more attentive when the staff:customer ratio is more manageable. But the last couple visits, it's been fairly quiet in the store yet no greeting upon my entering, nor a welcoming vibe upon checking out at the register. So much so that I didn't bother to have them do the customary complimentary gift wrap for all the presents I picked out for my youngest. It was such a bummer to leave feeling icky for what is normally one of my happy places, especially as a long standing customer.

    Photos
    Five Little Monkeys - Burlingame
    Five Little Monkeys - Burlingame - National Winnie-The-Pooh day!
We love our forever relatable friend

    National Winnie-The-Pooh day! We love our forever relatable friend

    Five Little Monkeys - Burlingame - Toys

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    Toys

    Fugitive Toys - Flip with me Labubu!! Found

    Fugitive Toys

    3.8(24 reviews)
    5.6 mi
    $$

    There is a variety of cool collectibles and action figures here. There are a lot of funko pops and…read moreblind boxes. Value was pretty good but depends on what you're looking for. Customer service was good, the guy behind the counter didn't hover while we looked at the toys. Nice spot to visit if you enjoy Comic Cons and collectibles.

    I initially wanted to come here and talk about how I got overcharged by $300 at their booth at…read moreBubufest. But then I went down a whole rabbit hole of why you shouldn't do business with these guys. They are very shady business men. The owner, Nelson, is a reseller who uses bots to get items (Pokemon TCG, Pop Mart, etc) and resell for a profit. He opens the boxes and claims all the best value figures and cards, then sells the common ones to unsuspecting shop customers. Then when he has too many common figures and cards, he offloads them in the form of "conventions". It's the best scam: charge people an entrance fee and still overcharge people for common boxes that are worth much less online. This is why his cons are every 3 months. This is the best way to offload common figures while still making money off of ticket sales and up charges. You will not find any secrets or valuable cards at Fugitive Toys. The boxes and packs have all been resealed with the rare stuff already taken. If you want to resell your funkos, they will offer $1 or two, then turn around and resell for 6x the profit. Nelson is notorious for kicking out people from his conventions. Multiple people have come forward with talking about racial profiling and Nelson using poor excuses to kick people out of his conventions. See one story below. People have also complained that vending there is not worth doing there. Sales are slow and the vending prices to secure a spot are $300 to $700. That's a lot higher than more established conventions. Hype Con and Fugitive Toys are both also very disorganized when it comes to their schedule as well. At cons, their doors never open on time. At fugitive toys, they will close on random days without warning or note. Don't support any Hype Con hosted events, and definitely don't do business with Fugitive Toys. They're scam artists, and they need to be investigated.

    Photos
    Fugitive Toys - Not for drinking.

    Not for drinking.

    Fugitive Toys
    Fugitive Toys

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    Diddams Party & Toy Store - bellzis

    Diddams Party & Toy Store

    2.9(101 reviews)
    3.1 mi
    $$

    I was shopping in the store a few days ago and I heard three employees talking negatively about a…read morecustomer that was coming to buy needohs. They said she was a complainer and were going on and on about how she probably never set foot in the store before this. It was very unprofessional and made me feel very uncomfortable in there. There is a sign on the door that says to 'buy local' but this experience made me question continuing to shop here. This happened days ago but the experience has been on my mind so I felt like I needed to write a review about it. To prevent other customers from feeling uncomfortable.

    I was very disappointed to see this business selling candy that looked like it had been opened and…read morethen resealed. That is a serious food safety concern -- sealed packaging is there to protect customers from contamination and tampering. Once that seal is broken, the integrity of the product is gone, and no one can guarantee it's still safe to eat. Seeing it back on the shelf after being resealed immediately made me question the cleanliness, quality control, and overall trustworthiness of this place. On top of that, the pricing is completely unreasonable. They are charging nearly $10 more than what the same candy would cost anywhere else. This isn't a specialty import or a rare find -- it's the same everyday candy you can buy for a few dollars at other stores. Combining questionable handling practices with massive markups is a bad look for any business. Customers deserve both safe products and fair prices, and sadly, this shop fails to deliver either.

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    Diddams Party & Toy Store
    Diddams Party & Toy Store - Bellzis

    Bellzis

    Diddams Party & Toy Store

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    Busy Baby Bottoms - Need Cloth?

    Busy Baby Bottoms

    3.9(13 reviews)
    5.2 mi
    $$

    Quick take: I wouldn't patronize this business…read more My friend and I sat at a community table outside of this business. We sat down to eat our lunch. Out of nowhere this aggressive lady comes up to where we were sitting and started mumbling and ranting. At first I didn't even realize she was talking to us. She was rambling and walking back and forth. She unlocks the door, goes in and comes back out in an aggressive manner. Totally unprofessional behavior towards members of the community. This person is unhinged. I do not feel comfortable supporting or recommending this business to anyone.

    I'm leaving this review based entirely on the behavior of either the owner or an employee who was…read moreworking on 6/17. My friend and I were seated at a table directly outside the small storefront, eating lunch in the shade on a warm day. Out of nowhere, a woman came out and harshly chastised us for sitting there, loudly claiming we were blocking her door (we absolutely were not). She continued to berate us, saying things like, "Who in their right mind would think it's okay to sit here?" She unlocked the door, and continued ranting and she stepped inside. As she came back outside, she would not stop. The whole encounter felt aggressive and completely unnecessary. If she had politely asked us to move, we would have gladly done so, though again, we weren't blocking anything, and the table was already there when we arrived. For such a small local business, I expected more kindness and respect toward people in the community and potential customers. Unfortunately, based on this experience alone, I wouldn't feel comfortable recommending this shop to others.

    Photos
    Busy Baby Bottoms - We even carry wool covers :)

    We even carry wool covers :)

    Busy Baby Bottoms - A Cloth Diaper Wall For Easy Viewing

    A Cloth Diaper Wall For Easy Viewing

    Busy Baby Bottoms - Look for our logo, you'll know where we will "bee"!

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    Look for our logo, you'll know where we will "bee"!

    Build-A-Bear Workshop - toys - Updated May 2026

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