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    Build-A-Bear Workshop

    4.5 (19 reviews)
    Open 10:00 am - 9:00 pm

    Build-A-Bear Workshop Photos

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    Marisol D.

    Great job Jacklyn!!!!!!!! I came in this weekend for something for my younger cousin. We found her the cutest uniform with the help of Jacklyn. It was my husband's first time here so she walked him through the steps of what to do (he was even excited). She is very personable, knows her stuff friendly and a great employee. Keep up the good work. We will be back for that elephant soon enough. :)

    Zenia B.

    I brought my daughter here for her first birthday and the staff was amazing! They went above and beyond to make her day memorable with her bear. I am so grateful to them. They even have military discounts.

    Jennifer S.

    Build-A-Bear Workshop is a highly interactive toy store where kids can customize their own stuffed animal. Children gain independence and practice decision making by selecting a character and various accessories to go with it. Having a Build-A-Bear also introduces young children to responsibility and a sense ownership. My family and I visited the Potomac Mills location where we were greeted almost instantly. The Build-A-Bear process was explained to us and we were notified of current specials. I wish I could remember the teammate's name, but she was very patient while my daughter selected her stuffed animal. As you would expect at any toy store, this teammate was extremely kid friendly and allowed my daughter to voice her opinion on everything; from how "squishy" she wanted her stuffed animal to what fragrance the stuffed animal should have, but checking for the adults' approval at the same time. Another thing that I really appreciated from the team at this store was that they did not take cross-selling or upselling to an extreme- unlike other stores where they somehow guilt-trip you into buying add-ons. I would have given this store 4 stars because it is pricey. The stuffed animal alone can reach up to $35 while other add-ons such as sounds or clothing range from about $3.50 to $14. Then again, it is a customized toy and a wonderful experience for children. Although Build-A-Bear has around 400 locations worldwide and 3 other locations in NoVA, I would recommend coming to the Potomac Mills location for the best experience for both you and your child(ren).

    I popped into this store to pick a bear up for a family reunion. The staff are just wonderful. They are friendly and engaging. The girl who helped me at checkout told me about their military discount, thereby giving me a little extra savings. This Build-a-Bear location does everything right. I highly recommend.

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    8 months ago

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    2 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    8 years ago

    Staff are terrific and patient with my scared toddler. We really enjoy coming here when we've had a gloomy day or special life event.

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    8 years ago

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    9 years ago

    My son built a bear here a few weeks ago and then his birthday party. All the kids had a great time and Cathy and Michelle were wonderful!

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    Review Highlights - Build-A-Bear Workshop

    This Build-A-Bear location is AMAZING and my experience yesterday just blew them off the charts and if I could I would give them 10 stars, I would!!!

    Mentioned in 2 reviews

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    Books-A-Million

    Books-A-Million

    2.9(19 reviews)
    0.1 mi
    $$

    Heads up! They close at 8pm during the week! The hours are not updated!…read more I drove down here which was over an hour away from Fort Meade to pick up an order that no other store closer to me had. I really wanted this item but how horrible to arrive to the store only to find out it was closed. My confirmation email and their phone recording message states they're open until 9:00 p.m. I later found out as if it wasn't obvious, the message was not updated so I had to drive back home. Over a 3-hour drive and did not receive my order. The next day I called customer service to explain what had happened and the first response I received was I could go back to pick it up. Are you kidding me? I already know that but seeing how I already spent three hours of my time the night prior trying to pick it up, that does not suffice me. After my customer service representative spoke with the store on the phone who agreed to hold the item for me until I could come pick it up, I still was not satisfied. How was this helping me? I had to suggest it being shipped to me. I then realized my customer service representative wasn't too bright. When they got back from hold speaking with the store they informed me that the store cannot personally ship it. So I had to ask my representative if they could ship it from their warehouse or wherever. The representative finally looked and saw there wete no more available. They were completely sold out as well. Now I had no choice but to go down to the store to pick up my item. Why all this hassle over an item? This was the only original I could find after searching the internet for 2 weeks. I let my customer service representative know this was still not okay and I wanted to be compensated for my time and gas. They had to speak with their manager who agreed to give me a $10 gift card towards my purchase. Since I had no other option to purchase an original anywhere else, I decided to go ahead and make the drive back down to pick up the item. We did learn since it was sold out everywhere else the price had decreased again and my item would end up being pretty much free. Experiencing rush hour traffic this time, convincing my son to drive, and using my EZ pass, we finally arrived again at the mall to pick up the item. I'm able to walk into the store this time because they are open and notice they do have a good selection of Harry Potter items that I couldn't help looking at but had to put down because they were a little expensive. Very unique but a little expensive no less. I go to the counter to pick up my order and when the cashier retrieves it and puts it on the table I am in shock and disbelief! The item I ordered was not what was pictured on line as the original but a version I could have purchased anywhere else. I could not believe it! Of course there was nothing that they could do, although she did confirm this you was the same as my order number. I did show her the picture online of the item and how it did not match the picture I had but of course there was nothing else she could do. Wow! I took the item and my son and I roamed around the mall to await the traffic. When we finally left it was raining and of course that meant even more traffic for our drive back home. This was a catastrophic experience. Yes it definitely could be worse but is that what we want to tell ourselves as consumers when we purchase an item we've searched for and already had difficulty obtaining? No!

    What a debacle it was coming here. I was searching for a set of books for my one niece as a gift…read moreand I figured that this would be a good place to start. The store is interesting in the aspect that it is divided into two section with stairs. A lot of confusion could go on with that. I went to the fiction section because that is where I figured the book series would be. However, it was not. My next venture was to go to the Young Adult section to search. I just wasn't finding it. I made my way to the register to find someone to help. Because I didn't see anyone on the floor that looked like they worked there. When I told them what I was looking for, and I was specific here with it being a series, they proceeded to take me to the section to a single book. I was like, yeah, great. I had to act like I was appreciative that they brought me to a single book and not the series. When I asked about the series again I was finally told they didn't have the complete series. They basically wasted both of our time by taking a journey to a section that didn't have what I wanted. I can see why so many of these are closing up shop.

    Photos
    Books-A-Million - Closed store

    Closed store

    Books-A-Million - Item I received

    Item I received

    Books-A-Million - Closed store at 820

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    Closed store at 820

    Build-A-Bear Workshop - toys - Updated May 2026

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