We were so excited about the Birthday Build a Bear experience with our soon to be 1 yr old.
I call, goes straight to an answering machine that tells you no appointments are needed, just head into the store and here are our hours. I sign up, sign up our little girl online. This nearest build-a-bear is about an hour half from us so we plan to stop by as we drive through Birmingham headed to another city up further north for the weekend.
Kill an hour before the store opens only to walk in and find out they are out of the birthday bears and not sure when they will be restocked. (Sounds like this program may be a scam). We were not the only ones there for this birthday bear either.
First timers so we didn't really know what to expect. We drove all that way and waited around so we decided to go ahead and let her pick an animal out and enjoy the experience (which may be how they get a lot of ppls money, entice them in on this unicorn of a plan and get them to pay more money)
There was one lady working with a handful of customers and she was in no, none, zero, natta rush to get ANYTHING done. We sat in line for over 40 min to fill this best because she was so slow, she had only filled 4 bears in this timeframe. THEN she proceeded to make everyone wait again to check us out. When it was our turn, no joke, Regan decided to check her phone!!!!
I was about ready to loose it when I decided it would make no difference to her speed and decided to take out little one out in the walkway and let my husband finish waiting around for her to get off her phone and finish checking the remaining people out (about 10 people behind us).
Sad that build-a-bear set Regan up for failure, being the only employee against 20+ guests. But also Regans work ethic needs major improvement. read more