These folks used to be good, when the owner actually cared, but I can no longer recommend them. I would suggest avoiding them at all costs.
I asked them to my home to remove a wasp nest from inside a 2nd floor ceiling. It was clear by the shape and color of the large wet/oozing spot on the ceiling that there was a hive there.
The gentleman who arrived, 2 hours late, while friendly enough, seemed untrained and not competent to do the work needed. He said he'd never seen anything like that (he's an exterminator and has never seen a nest behind drywall?) and at one point he said the nest was probably not even there, saying maybe it was water damage. This despite the oozing mess being clearly the shape of a hive, and bees having entered the room from a hole in it.
This is when I should have asked him to leave.
He lacked the tools (ladders, flashlight) and knowledge needed to investigate the problem and continually asked me what I thought we should do about it, to which my only reply was "I called you as the expert, you tell me!"
After telling me he's "not allowed" to cut holes in walls or ceilings to remove nests (huh???), he told me that I can cut my own hole in the ceiling if I want. Baffled, I agreed and got out my tools. I had to do the work of opening the ceiling and cleaning up the mess as he stood by in his protective gear using a borrowed vacuum to capture the dust. He expressed actual surprise that there was a hive present in the ceiling. Baffling...
I also asked the gentleman to enter my attic crawlspace to look around for other nests. After telling me "I can't breath asbestos, that sh*t will kill me" I told him it's not asbestos, it's fiberglass insulation, and asked if he had a respirator. He said he did, and at my instruction, he put it on and entered the attic. He came down several minutes later and said he saw no nests. Unbeknownst to me, while he was up there, he nearly fell through the ceiling in two rooms causing severe damage to two ceilings. I'm sure he knows this too, though he said nothing. I didn't notice this until the next day as the house was vacant at the time and I left the house when he did.
I reached out to the company the very next morning with photos and a polite email asking to discuss. Rather than calling me for a civil discussion, the owner had his secretary call and immediately jump down my throat accusing me of lying, saying there's no way I can prove it was him and asking how it's possible I didn't notice cracked ceilings until the next day. My simple answer was that the house is vacant and I left when he did. I suppose it was my mistake that I didn't walk through all the empty bedrooms before leaving. I do have other contractors who were present during and after his visit who were witness to all of this.
I was promised the owner would call me back. He didn't. Several emails and calls from me later, the owner still can't muster up the common decency to call me and discuss the issue like a grown man. BugMan purports to be a "family oriented business" where "the customer is always right", but this man has proven that he's nothing more than an unscrupulous business owner who doesn't give a damn about anything but his own bottom line.
I ended up having to pay a contractor $800 to repair and re-paint the damage he did (not including the repair of the hole where the nest was, where I planned to have to pay for that) and while I'm not going to waste my time with small claims court, I will go out of my way to tell this story to everybody I know, online and in person to make sure people know that BugMan is basically hiring unskilled labor off the street and sending them into situations they are clearly not qualified to handle, and on top of that they are unwilling to accept responsibility for the mistakes they make.
I suppose for preventative, exterior spraying to keep bugs away their service might be legit but for anything beyond that you are best choosing an actual professional. read more
