No mice after a second visit! They are easy to work with. Had to call them back and they were…read moreaccommodating and thorough the second time . Contract is reasonable and the way to go!!!!

they came out because of a woodchuck I spotted they put out 2 traps chipmucks and rabbits ate it…read more but no woodchuck was spotted they removed their traps and two weeks later mom and her baby are out eating my plants called them back and they said it will be 289.00 again after I was told by the man who came out a small fee if he had to come set traps again. DONT USE THIS COMPANY. they are thieves .

I highly recommend Prestige Pest Solutions. They are professional, courteous, knowledgeable,…read moreforthright and take the time to explain all options. I called them for help with chipmunks that were burrowing next to the foundation of the house. Also options to remove/kill poison ivy. Their pricing is very competitive. DK

We've been using Prestige since its inception and they've been nothing but supportive and…read moreeducational through the entire experience. We signed up for the quarterly plan where we know our house will be protected in all 4 seasons. My service tech, Austin, has been super helpful and proactive as hes helped to protect my home. 5/5 would recommend them! New doesn't mean uneducated, these folks are next level ​

Thought we had a rodent issue in our basement. Scott came out quickly and eased our fears.. The…read moreissue was not active but historical. We asked about spiders...because we have ALOT of them. He came out and sprayed the house and the basement... his guarantee is legit.. we saw some more spiders.. he came back and sprayed again. Not only is he prompt, professional, and very knowledgeable.. but he is also a totally cool guy!!!! We will be using him for all of our needs.. You should too!!

I highly recommend Scotts Pest Solutions! Absolutely the best customer service ever!!! Fast…read moreresponse, too! Scott is so personable and helpful. I feel confident that my issue will be solved right away. I will definitely use again and I will refer to my family and friends. Thank you for your excellent service! (I'm sorry for talking your ear off this morning! )

Bee issue, and they were making their way into the house. Andy came out the same day I called and…read moretook care of the problem toot-sweet. I'll be having him out again in the Spring for some other pesky critters too. excellent service. Expert service. The "Bees knees!"

Got stung 6 times yesterday by ground bees while cleaning out ground cover...Called Upstate Pest…read moreSolutions, and Andy responded immediately to spray and irradicate them! Always on time, pleasant, and professional. Does an awesome job!

I received this company's flyer in my mailbox and called right away as we were having an issue with…read morebats in the attic. The woman who answered my call was very friendly. I conveyed how troubled I was about the situation and she scheduled Andrew to come to our home within hours. He was extremely knowledgeable and educated us on bat behavior and patterns. He did not try to oversell us and gave us his suggestion on how to proceed. His honesty was greatly appreciated and something scared-out-of-their minds customers with a bat problem (me) didn't expect. I would confidently recommend this company to anyone looking for help with bugs, critters, etc. They are wonderful, honest people!

We hired The Bug Man to spray for bees at our home in May of 2012, and they ended up damaging the…read moresiding. When we called to try to reach some sort of resolution, the owner, Don, was completely unprofessional. He began swearing, completely unprovoked, and said a series of things (including that our house was 'sh*tty'). What was interesting was that he said these things without ever having seen our house or any pictures/descriptions of the damage that was done to it. Our house is actually very upscale, so it was very telling on character to have the owner not only swearing at me, but also insulting my home, when I'd called over a repair that probably would have taken 15 minutes. To add insult to injury, the spray itself didn't work. We still have wasp nests and carpenter bees. Don (again, the owner) ended up having his lawyer send me a really nasty note that was laughable- I went to Law school, and the idea that the company that damaged my home was going to somehow take action against me truly made me laugh. I am sure it was one of Don's friends acting as a lawyer, and underestimating the intelligence of whom he was talking to. We ended up being stuck paying for the damage out of pocket, and the bee repellent that did the damage never worked. We never received an apology for the vile words that he said to me; it was an experience I can only describe as gross. I would stay far, far away from this company. What's interesting is that it's now 2026, and I still see complaints about them going up on Facebook within the community. It surprises me that they are still in business.

Gm and Owner contacted me, and refunded the charge for work not done, and offered free service for…read moreVarment in the spring. Very happy again that they contacted me. Would recomend again!

This company is Top Notch, would highly recommend! They took…read morecare of our issue in one visit. I had reached out to another company and they literally did not show up....twice. As I did further research I stumbled upon this company and they did live up to all the positive reviews Thank you Rochester Pest Pro! Cathy Z

So far everything is going good. Sydnee S. Is the technician and she is knowledgeable and…read moreprofessional when she arrives.

I have used Fox pest control now for over 2 years. They treat my exterior of the house at least 4…read moretimes a year. They give me an explanation of all services that they are going to do and then what they did do. The technicians are polite and knowledgeable about their products they do and how they should work. They have been called to remove a yellow jacket nest about the size of a basketball. To do an extra spay to handle an increase of black ants that were all over our patio during the hot dry summer. They came and took care of any issues with no extra charges. Fox dose a wonderful job. Very professional. Peter Tagliente

This is such a creepy subject, I fain to write a review, but I am in hopes that someone else is…read moreencouraged by my experience. Perhaps you may have heard that their is a current bed bug epidemic in the western world. As an international traveler, frequent visiter to New York City, and hostess to friends from the Big Apple, I was well aware of the infestation. Regardless of my due diligence to prevent their appearance, (deep breath, deep breath), those nasty buggers found their way into my home. As can be expected, I went bizzurko! Clearing clutter, vacuuming, spraying over-the-counter pesticide, purchasing mattress and pillow protectors, sprinkling Diatomaceous Earth in every crack and crevice, tossing out unnecessary stuff...you name a home remedy, I probably tried it. I devoured everything I could find on the Internet to be rid of this nuisance and hours and hours of my time was consumed with annihilating it from my home. You can't underestimate the amount of anxiety and lost sleep this pestilence pestilence creates in your life. I battled it for nearly a year and half, with brief periods of reprieve, whenI finally thought I'd overcome. Finally, I acquiesced to the fact: professional help was needed. I called four companies that specialize in bed bug treatment. Out of the four, Rochester Exterminating was by far the most informed. The employee I spoke with, Patty, was thoroughly knowledgeable on the subject, spending more than 20 minutes with me on the telephone, competently answering all of my questions. Rochester Exterminating was the only company that offered both the conventional treatment (sprays and powders), and the heat treatment, (special heaters brought to the house to bring the interior temperature to a point that "cooks" the bugs). The heat treatment was extremely interesting to me, since I have pets and was very concerned about the impact of strong pesticides in the house. An appointment with Ray was scheduled for the following day. The meeting with Ray was surprisingly pleasant. He was good-natured, EXTREMELY knowledgeable, and truly sympathized with my situation. He spent more than an hour and half at my house looking at my mattress, box springs and other furniture. As life would have it, he could not see any evidence of bed bugs (chalk that up to my obsessive at-home treatments). Possibly I eradicated them, possibly they have just learned to become very good hiders, possibly the irritation on my skin could be from some other home invader. Ray was genuinely interested in my plight and was not flippant about the financial investment required for extermination. Regardless of my panicky response of: "maybe we should treat the house, just to be safe," Ray set-up little sticky boxes around the house to "catch" evidence. I am to call him next week and report what I found. In the meantime, he said, relax, live life, and understand that this problem will go away. "We have studied bugs for years and years. Eliminating them is a science that we understand." So, while in truth, Rochester Exterminating has not done any exterminating for me, yet. I know this is a trustworthy company. If, and when I do need an exterminator, they will be the ones I call. Are they the cheapest? No. Are they the most honest and competent? Absolutely!

HORRIBLE. Never on time, they do dot do what they discussed in the assessment / inspection. Then…read morethey are very slow returning calls or texts. They initially did 60 minutes worth of non-effective work and tried to charge $1264. GO USE ANYBODY ELSE

I hired Rossi Pest Control. Chris was knowledgeable, courteous and prompt. He took care of the…read moreproblem. The bugs are gone and have not come back. Best of all, his price was $100 less than the other companies I checked.

so far the traps he put has caught at least 6 that I know of & don't know about the ants yetread more