I've seen DIY candle bars in other cities and was SO EXCITED to find out one had opened here!…read more This shop is located in the McCarthy Mercantile, underneath Wildflowers Armory. The shop itself is really cozy, with brick walls and shelves of candles and containers. Though small, it's tastefully decorated, and feels really chic. About 4 people can fit at the candle bar, though I'm told they might be able to accommodate more for special events/appointments. The process is super simple. First, pick out up to three scents. The owner helped me here by making suggestions based on the kind of scents I told her I liked. This was super helpful, because she suggested some I wouldn't have thought to try or pair. It was a little overwhelming because there were so many options, but I went with a combo of her recommendations and my kneejerk instincts. Eventually choose cabernet, cotton & linen, and English garden. Step two is to pick out the container. When I went, there were only two kinds of vessels, a dark or a light - though the owner mentioned possibly adding more options. Step three, the owner pours hot wax into the container, then fragrance, then sets a timer for a few minutes, and you stir until it stops. From there, your candle is finished, and just needs to set. This takes around 90 minutes, and you can either come back and get it the same day, or pick it up another day. Then, the owner wraps it up in a bag with super cute matches and a sticker, and it's super nice. This would make a really nice present, date night, girls night, etc. I had a lot of fun and I've been destressing with my candle all week. This was super fun and I definitely recommend checking it out if you want something different to do!

Sara is incredibly knowledgeable about all things scent and candle. You can stop in and sniff your…read moreway through the options and describe your vision and get help balancing a candle that will make your space smell exactly the way you want it to. I am currently sitting awash in ancient incense and leather and I've never wanted my place to smell like anything more. There are some more standard candle vessels and some unique options, depending on when you stop in. I have two of the more standard vessels and think they're wonderful but someone I came in with took home a delightful soup bowl with a wooden wick that smells exactly as they wanted it to smell. If you stop in upstairs, you can also grab some reed diffusers and scents if you're not a candle person or just can't trust your cat with an open flame (I get it, mine can be a menace, too). I'm so picky about scent that I can't compare the pricing here to other places, as I don't usually find candles I'm willing to smell in my home long-term so to me, these are worth every penny.

Walked into the store and Misty was very personable very friendly, very helpful telling me what…read morekind of candles and warmers to get and very outgoing very helpful and even gave my daughter a free candle for her birthday, which was a nice surprise. Great job Misty.

Such a huge fan of Yankee Candle quality. They charge a lot for their candles but it's well worth…read moreit. This location however, I have a hard time visiting. Too task oriented. If they feel like it they will greet you or if there is someone in the store they know, they are all over them while the rest of us just fend for ourselves. I was not impressed with Tina at this location. She was rude. It was an inconvenience for me to be there to purchase anything because she was by herself working on a display. To add insult to injury, I had to use a digital coupon on my smartphone and it annoyed her that I didn't zoom in enough. With a specialty retailer you think you would have the right people working to represent your brand. I would look at your staff and ask yourself "Is this the right fit for them? Do they represent our brand the way we want it represented?"

I cannot ever say it enough. Good things about this shop. The owner Tam, is amazing if there's…read moreanything you need to know. Never hesitate to ask a question. It is welcoming, it is warm. It is so peaceful. So beautiful. Honestly, it's one of my favorite places to go. Everything from crystals to tarog guards, two singing bowls. The crystals are mind blowing on their own. If you haven't visited you really should.

Wherever I travel, I visit crystal and metaphysical shops, from the East Coast to Boulder CO, and…read moreas far away as Scotland. Sandalwood ranks among the best. From crystals and card decks, journals and incense, clothing, quality jewelry, even vibrational tuning forks, this is a small shop with a big selection tucked away among the Finger Lakes farm fields. The owner is incredibly knowledgeable and helpful, kind and compassionate, and truly an ally to anyone who shops in her store, regardless of belief systems or lifestyle. She is principled and operates from a place of acceptance and love, and speaks out against bullying and hate. You can feel all of this from the vibes in the store and the items she carries. She is a light in an area where there are few resources for folks who are different, and Sandalwood is a safe space and a welcoming one. The prices are fair and the shop has a devoted following for a reason--there is nowhere else like it in CNY.

Great stuff for gifts, sprucing up the home / making home more interesting etc…read moreUnique items I.e. wooden post cards, birth colored dishes,etc Definitely worth stopping in Helpful, friendly & knowledge staff Definitely coming back

Fantastic store and great products. Love getting and giving gifts from here. The staff is…read moredelightful and very helpful. Amy the owner is the BEST !

Won 2 candles a while back and finally went with my sister. The regular price is $45 which can seem…read moresteep, but it's all soy products & of course, supporting small business! There were so many scents to choose from and the process is so easy, you have the time to pick your favorites. It's cozy and calm inside, for a perfect little date or girl's night. Plus, it's the best location, if you go earlier you can window shop & bar hop while your candles harden!

So glad we have this downtown. It's such a cute place and a great activity for friends, partners,…read moreetc. They have a bunch of scent options to cater to your preference. The staff member leading our class was very kind and helpful. I thought the price was fair. They also let you refill your candle for a reduced price if you keep the container.

DO NOT do the surveys on the receipt. I got scammed and taken for 500$. Lowe's was NOT helpful at…read moreall. I went back and forth between the store and corporate and they gave NO help. thank goodness I have a wonderful credit union that listened to me and helped me with the situation. I went into the store today and asked for a manager just to simply say you might want to check into this. the manager was so rude and was blaming it on me. I said the only reason I came in is that you might want to check into it for others sakes and she was completely dismissive and rude. Absolutely horrible customer service so DO NOT take the surveys so you don't get scammed.

We have had very positive experiences with sales folks who were helpful, knowledgeable and very…read morenice. However sometimes it is hard to find one.