What should have been a simple family dinner turned into the worst restaurant experience we have ever endured, marked by extreme delays, neglect, hostility, and threats of violence from the manager on duty. What Happened: We were the third table seated in the restaurant. Despite this, meals were delayed and delivered one plate at a time, 15 minutes apart. My husband's order was incorrect, my son's meal arrived incomplete, and our appetizer came only after most of the food had been served. The most alarming issue: my four-year-old daughter never received her kids' meal of chicken tenders and fries--despite us asking multiple times over nearly two hours. Watching her sit there hungry while other tables were served was unacceptable. When I asked to speak with the manager, I was told he was "busy in the kitchen." He never came to our table. I eventually walked back myself, only to be brushed off. While standing nearby, I overheard him shout: "I'm about to whoop her ass!" This was the manager of your restaurant threatening physical violence toward a paying customer simply for asking why her child's food had not been served. Escalation: Instead of resolving the issue, the manager escalated it further by calling the police. I calmly explained the situation to the officers. We had previously paid for the meals we did and DID NOT receive, and left--with my child still unfed. Why This Matters: This went far beyond poor service. It represented: Neglect: A child's meal was never delivered. Failure of Leadership: The manager refused to engage or resolve basic service issues. Hostility: A direct verbal threat was made against a customer. Abuse of Authority: Law enforcement was used to intimidate rather than correct the mistake. Families should feel safe, respected, and cared for in your restaurants. On this night, we were treated with indifference, hostility, and outright disrespect. This was not just a poor dining experience. It was an alarming breakdown in customer service and professional conduct. The actions and words of the Buffalo Wild Wings manager placed us in an unsafe and humiliating situation. It was a disgusting experience. read more

Showed up at 7:00 and didn't get food until 8:33. Chicken Caesar wrap doesn't take that long. Was told the kitchen was "closed for cleaning" at prime dinner time on a Saturday night. Mind blown. Awful but have beer and big tvs. read more

Our party of three went in tonight around 8:45. We stood up front for 10 minutes and no one came to seat us so we left. Not good.

My and my girlfriend had called to know the wait time to be seated for us. They told us around 5-10 minutes. We made our way over there and once we got there we waited over 10 minutes for somebody to come talk to us and the server had said he had to clean the whole dining area. Now im no server or waiter or anything but the dining areas looked pretty clean to me. It was obvious he didn't want to serve us because me and my girlfriend were Mexican. Because he served this other white family before us. I had downloaded this app just to let everybody know how horrible this restaurant is. read more

I waited 10 minutes at the entrance, then 15 minutes for my drinks, and then I waited 1 hour for my food, and other people who arrived after us got their food while ours never came! Other people were also complaining about the waiting time. The waitress has been the worst I've ever been served by! read more

the black guy at the front was rude and a bitch Told us it was an 1 hr wait and couldn't sit at the bar with a few ppl there then proceeded to walk away from us with no other words read more

Tyler was our waiter he was awesome the food was amazing you can tell it's under new management.will be back

Neglect by most of the staff. Douglas and Jabari (bartender) were the only kind and caring team members our party seen the whole visit. Waited 30 minutes for water (never received) and possibly longer due to leaving the establishment. Hard to communicate with the staff due to lack of management. read more

Worst experience ever. Do not waste your time on this place. Lazy staff everyone's food orders came out at different 10-15 minute intervals, never got the other appetizer, sat and waited forever to get our check. Do not recommend, needs management. read more

Terrible service, took almost a half hour to get her attention multiple times, won't come back

Hello I'm in Valdosta visiting family, my granddaughters wanted wings . I wanted Mexican, I'm so glad I listen to them. Food was delicious, excellent customer service, clean restaurant. Ask for Jabari, he will take real good care of you! read more

Buffalo Wild Wings - Lemon pepper wings, hot garlic wings , hot bbq, with fries ! - Chicken Wings Near Me - Valdosta, Georgia

One of the best places to spend time in Valdosta. Buffalo Wild Wings is more of a sports venue hangout than a restaurant, but this location is one of the better stores. The staff really go the extra mile to ensure their customers have a great time. It gets so busy sometimes that there can be long waits and lines out the door but everyone pretty much knows what to expect when they show up for a game or fight night. Many customers tend to settle in for those events so if that's your plan make sure to show up early for better food/service and wait times. I swear on game days I've seen less energy at the actual sporting events; BWWs fills up fast and keeps the energy high when there's something going on. I'd recommend coming on a slower day because the staff and bartenders are really nice and fun to talk to when they're not so busy. The food is what you'd expect from a wing place but the overall palette is a bit on the hot side. Even mild wings are pretty spicy but they have lots of other options like lemon pepper, parmesan garlic and/or the new flavor honey garlic (ask for well done extra crispy or all flats if you like that kinda thing-they have always been very accommodating to special requests). Also the chicken strips/tenders are always hand breaded and extra crispy and nothing at this store is made in advance, it's all cook to order so you'll get fresh food, but again, the kitchen doesn't get any bigger when game day rush sets in so expect to wait if you show up in the middle of a fight or big game. If so, settle in relax and grab a beer and before you know it you'll feel like you're actually at the event. read more

Probably the worst service we have ever received at a bdubs. Our waitress was nice. But we were told the bartender was very behind. We sat there and watched him. He wasn't making any drinks, was aimlessly walking back and forth down the bar and was only looking at people who were sitting at the bar. After sitting there empty handed for 30 minutes he finally poured our beers. Seemed like he only cared about people sitting at the bar and would never go look at the tickets from people sitting at tables. Should definitely get a new bartender or at least add a second who can serve the tables drinks. read more

The food was pretty standard for this chain. Pretty good! Our waiter Logan was exceptional though and definitely deserves a raise! B Dubs is always a cool environment. read more

appetizer didn't come out til after food was done and we were ready to leave. the food was cold when it came out to our table. Definitely will not go back anytime soon!! read more

We didn't have a nice dining experience at this B Dubs. Our waiter was lazy and not attentive to any of his tables even though it was a very slow night. our food tasted good but came out about 15 minutes after the first persons. overall unhappy with our experience. read more

This place needs a lot of work. The food took forever to come out and when it did, it had a giant hair in it. We tried to order chicken strips and they didn't even have them thawed out. The restaurant itself was filthy with trash everywhere. The only good thing about it was the server we had who was desperately trying to make up for the mistakes of the kitchen. My family will not be going back to this restaurant. read more

Summary: Weren't checked on AT ALL the entire time we were there Given two unwrapped dirty forks Sat in a corner with a family of 20 surrounding us with no physical way out Delivered cold food Absolute terrible service, I've never left a review of any restaurant in my life however I went out of my way to download this app to leave one. First off we were sat In a corner with food all over the seats, after our waiter asked what we wanted to drink, eat and delivered everything, he didn't stop by for over 45 minutes to check on us at all. Within those 45 minutes he seated a table of roughly 20 people right next to us and blocked us in completely on both sides. Our waiter also walked right past us roughly 4-5 times before our food was delivered which was cold. We then realized there were no napkins or silverware on our table at all. A different waiter brought us silverware and after about 10 minutes our waiter dropped a handful of napkins on our table without saying a word and immediately turned to the table of 20. The "silverware" we were handed also was not wrapped in a napkin with a knife like most restaurants do however, the man handed us just two viably dirty forks while holding the side intended for your mouth. We then cleaned off our "silverware" and waited for another 20 minutes before our waiter put the check on the table and walked away without saying a word once again. read more

Okay me and my hubby went here for a few drinks and salsa . The salsa was bad . It tasted like a dirty sock and the next day I had the WORST ever stomach pain throwing up etc . WHATEVER you do don't order the salsa and guacamole I had to miss work the next day because of my stomach . read more

30-45 minutes waiting for wings is a bit annoying. Since it's not that busy this early in the day. People at the bar are getting their food quicker than I am, and they came in way after me???!!! Update: they have to make fresh wings, code for: we didn't make them or we gave your wings to someone else. Nice to see nothing has changed. read more

Buffalo Wild Wings - People watching college football - Chicken Wings Near Me - Valdosta, Georgia

Service and wings are the best I've had post COVID. It was not busy, and it was mid-day, the wings were well cooked and fresh. We had the 20 mixed wings. Spicy garlic was the best. read more

Buffalo Wild Wings - Mixed flats 20 pieces. - Chicken Wings Near Me - Valdosta, Georgia

My party of 6 came into the Valdosta Ga. Location Saturday Nov. 2 2024. We were sat within seconds, there were 8-9 tables open. Guests that were seated after us got greeted and drinks. I requested a manager at 15 minutes, it took another 3 minutes for her to show up. 18 minutes and we were never greated. The manager asked what was going on and at the same time I brought to her attention, two females at the hostess table one the host and the other a server. " This is crazy, I will not take anymore tables!" "I don't want to do it." The manager did nothing about the server not wanting to do her job. This was 12:30pm (no where close to the Ga game) Our server that was told to come over did a good job it wasn't even his section. There was another gentleman that helped as well I thank you for that but... They absences of a manager at the front of the house on a weekend at lunch is the worst business model one can have. The food was ok nothing to write home about. Our parm wings were so dry we asked for more sauce. The onion rings needed a napkin wrapped around them because they were dripping of oil. Drinks were plentiful. The manager never came out again to see if things were good nor was dessert or even a minor discount offered. PLEASE LOOK AT THIS STORE! read more

This Buffali Wild Wings is a good option to grab either a drink or some wings (or both). I like the wings at Buffalo Wild Wings. They offer varying Degrees of heat and the wings were fresh and, as with other Buffalo Wild Wings locations, good. I would definitely recommend here. read more

If you are going out to eat to have quite literally the worst experience ever this is the place for you. walk in and expect to be greeted by no body. Yes! They have a host stand no there is never a host there. Of course you cannot forget the built in togo area....which is also always completely empty. I understand being short staffed but as a dasher I've seen this happen over a dozen times. I've also had to sit and wait for orders for over an hour numerous times. I don't care how busy you are 2 meals should never take a restaurant over an hour to put out. to go or not. read more

In Valdosta visiting for the weekend. We were looking for a place to eat that wasn't overly crowded, and for some quick good eats because a lot of other places had long lines and waits. We thought you could never go wrong with Buffalo Wild Wings. We immediately placed our order for drinks from the bar (which wasn't crowded) and for food at the same time. My boyfriend's drink came first and mine came almost 30-35 mins later (so much for having drinks TOGETHER), and his drink tasted like a bottled margarita mix & was overly sweet. My food order (Nachos) came out (they were good...the only positive thing I can say about this visit!), and his wings didn't come with my food....currently at the restaurant and it's been about 40 mins. A waitress (not the one for our table) just came over and said she was sorry, the wings are running behind, and part of the reason was the way the waitress rang in the order. She dropped off a plate of fries (barely warm) for my boyfriend and left. The wings eventually showed up around 7:58 pm and we started this venture around 7:04 pm. We asked for a take out box and the check at 8:08 pm, the waitress came back at 8:18 without the box and only brought the check...it's now 8:29 pm and she hasn't been back yet. We ended up just leaving the table and going to the take out counter to pay and leave. Such a horrible experience, Definitely wouldn't recommend this location....at all. read more

It's was not good service. I ordered 10 wings and celery and received 1 ranch dipping and employee had attitude when asked for additional.

The good: The guacamole bacon burger was the highlight of our evening. Fried pickles were good. Wings are mediocre but I've never been blown away by a bdubs wings. Cheddar cheese bites were greasy. Our daughter loves burgers and didn't finish the one we bought for her so that's telling in itself. The potato wedges were good. Our server was friendly & attentive. The bad: the seats were falling apart & held together with black tape. We got to watch the preliminary UFC fights but the main match did not air. I've never been to a bdubs that didn't have pay per view. That's pretty ghetto . The bathroom were filthy. It's not that hard to clean read more

i placed an online order over an hour before i got here, it wasn't ready when i got here. very slow.

The bartender is very nice! He is quick with service and a friendly smile. I ordered 10 traditional wings and fries and got served promptly. This is a convenient location off of I-75 and the nearby gas stations is $0.30 cheaper than by the highway! Great place to pit stop on the way through to Florida. Drinks topped off seconds after I finish gulping them down! Do yourself a favor and sit at the bar for the fastest, freshest service! read more

Huge shout out to Alexis and Ashton. We are visiting from out of town and our to go order wasn't quite right. These two excelled in their customer service skills and did everything in their power to correct the mistake and make it convenient for us. Their helpfulness made our experience wonderful and pleasant. read more

I don't know how many 1 stars it's going to take to get people to stop coming here. I've been here a couple times and was always like "it was my server, it'll be better next time, etc" nope. I was wrong. Don't waste your time. And don't have the excuse I'm going to watch the game. You can go ANYWHERE ELSE. I got in with my wife and kids around 6pm and didn't get our food until about 8:30pm. Our waitress (Halie) blamed the kitchen, which is cool, unless it's not only our food that was late but drinks were neglected as well. Not to mention my kids were given their drinks and no straws and I hadn't seen her to ask. My beer sat empty for more than 30 minutes. Look, if you're new, need help, ask for it, apologize for it. Own it and get better. Don't ruin these families nights because you can't handle the "stress" of being a waitress. I also asked to see a manager and saw her visit tables around me sharing similar opinions but never visited my table. Won't be returning read more

Slowest place on earth. 63 minutes on a kids takeout. Staff moves at a snail's pace. The place could be a bit cleaner. That's about it. Nobody cares what is going on at all. I guess I should have gotten a happy meal down the street. read more

Service is horrible. They want you to place order on phone instead of a waiter. If I have to do all that work then shouldnt I get the tip? Or pay a discounted price? Surprised I did not have to cook the food. Service so bad I watch people wait and wait and wait then got up and left. Due to ordering online drink After placing my order I waited for over 40 mins for food to come out. They brought out someone else's order. There was over 10 tables just waiting to be cleaned for over 40 mins. Then I put an order to go. They brought it out not to go. Food was good. Nice and hot. Waitress was really nice. read more

I have no idea why this place is popular. It cannot be for the food. Took my wife here and was sorely disappointed. The Chili Con Queso chips were crumbles, not good for dipping. The buffalo chicken sandwich patty was half of what you get at ChicFilA and tasted overwhelmingly of breading, like the ones you get from a school cafeteria. My wife said her Buffalo Chicken Wrap was average. Neither of us enjoyed the fries. The chicken patties and fries just didn't taste fresh. The fries we're all stuck together. I really think they take stuff frozen and throw in the deep fryer. I definitely won't be back. read more

This place here is a joke , only go here if you're deaf ! Because by time you leave you very well maybe . I've been to rock concerts that weren't had loud as this place . The service was terrible . I must say the lemon pepper wings were good . Ordered 30 , the waitress brought 20 , so asked her for the other 10 . She then charged me separately causing the bill to go up , after asking her to correct the bill , she said she would have to get the manager who must have been a dishwasher promoted to manager and must have felt like king tut getting out of the hot kitchen after 30 minutes asked another waitress to plz get the manager about 10 minutes later waiving a white flag as if I was surrendering , if I had , had a flare gun I'm sure that may have helped ! He comes to the table and cannot here my wife bc by then I'm a little hot under the collar , so ask him to come closer so he can here me , he jumps away as if I'm going to hit him , I'm immediately thinking I don't want to go to jail for this boys ignorance , he's telling me to back off and to sit down . I'm thinking now I should have just paid the additional money and am still wondering why I tipped the waitress 20 percent , yet I felt sorry for her having such an ignorant so called boss to have to work for ! read more

We had a Togo order and it was ready when it said it would be on the app. Everything was correct in our wing order and people were polite on pick up. read more

Waited over an hour for slimy wings. This is the final time. I've given them a handle full of chances. Poor management.

Waited more than an hour to get served and our waiter walked off without saying a word, she didn't even bring us our drinks, how unbelievable. read more

I've been trying to give this place a chance for two years now, but it keeps getting worse and worse. The last 2/3 times we've been in we didn't even get to getting our waters to the table before we just left the establishment. When you walk in, you are greeted with a heavy stench of B.O., children's hands, and dirty mop water. It was giving me a run-down Chuck-E-Cheese vibe. The host was probably the laziest individual I've ever came in contact with, calling me from across the room to get my oily menu instead of having us follow him to the patio. He had no system of where people were sitting and with who, making the servers overwhelmed for no reason. When we opened the patio, it looked like WWIII just hit. Rusty tables, tables missing, an over-abundance of chairs, children running everywhere unsupervised, tables with noticeable glass rings from multiple groups of patrons, people smoking everywhere despite the "no smoking" signs. We left before we even got our waters, and hopefully left before we got tetanus. Don't go here, whatever you do. The GM up should be ashamed of this location. Save your time, money, and taste buds and go to Dick's Wings across the street instead. read more

Mediocre at best. Wings were cold and they were very stingy with blue cheese and celery for instance 14 wings came with only 3 small 3" celery sticks and 2 tbsp of blue cheese. Be sure to ask for extra. read more