Excellent service from Garrett who gave us extra napkins, fixed the issue with the frozen Hummas in our Garden Crasher appetizer & gave us more pita bread. Super nice guy and was on point. The wings are better quality here than Wing Stop where there is less meat on the bone. Kids Mac and Cheese was edible but not enjoyable, per our 7yr old Mac-lover. Husband loved the Buffalo Blue Burger to the point of halting conversation. Love the new layout and big screens. Very cool. read more

Went here for lunch with my cousin we are not familiar with the area so we decided to give it a try I mean, how bad could someone mess up wings... we were wrong. When I say that was the worst meal I've ever had. Wings are definitely pre-cooked , wings came out ice cold and hard! Did they make them yesterday ? A 30 minute wait and the food still sucked. Beware of this place there is no way the food is fresh. The people in the front were really nice especially the older gentleman but the waitress could not be bothered. 10/10 Don't RECOMMEND STAY AWAY!!!! read more

I came here for lunch today and all I can say is a waste of money... my server acted like we were bothering her since we first sat down, the wings were served ice cold after waiting 30 minutes. They were hard and tasted like they were cooked hours (or a day) beforehand! They gave me onion ring scraps, not a single whole onion ring, my waitress did agree that they were scraps but was mad that she had to bring fresh ones.. The greeters at the front were really nice and the queso dip was good, (but the chips were old)... 1 Star read more

absolute garbage. worst bww I've ever eaten. the wings were obviously cooked hours ago. wasted $45 on to-go food, that I couldn't even eat. read more

The food is OK it's a little bland and it's very loud for no reason but everything else is amazing.

If I could give 0 stars, I would. They seated us and then asked us to move over one table because the server wasn't there. They took my order of buffalo chicken tots and the server thought I asked for French fries. I'm pretty sure she was high, but that's a different story. She came back and said they dont have the Buffalo tots, which I find hard to believe. They forgot to bring out our food and when it arrived, my food was cold. We waited 20 mins for our check, and the manager came out and defended his server, rather than apologizing and comping our meals. When the checks DID arrive, I was charged for a soft drink, which I didn't order. I will never go back to this restaurant again and I hope the manager fires this server, and I hope the GM fires this manager. What a disgraceful restaurant and staff. read more

They suck. Mangers suck. Staff is okay. Love the cashiers and greeted. Mike the GM is a horrible manager and doesn't deserve that title. Adrain is a great manger. Every manger sucks but Adrian. Food is ass, some cooks are dirty and don't wear gloves. The place is dirty. I would never go there again. They should get new mangers ASAP (but Adrian) read more

Buffalo Wild Wings - My honest reaction - Chicken Wings Near Me - Port Arthur, Texas

Bre was GREAT!!!!!! Love her attitude!!! She's the best person to have at your take out!! She knows her stuff and treats me amazing. Love that smile. That girl deserves a raise read more

Took forever for them to bring our order out. We ordered wings that's it. They literally seated a man and his kid after us and he got his wings before us finished his meal and left before we even got our food. read more

If I could leave negative star review I would. We asked if the patio was open and they said yes and pretty much threw the menus at us and pointed where the door was. I have been in the food industry for years and this is BY FAR the laziest and rudest bunch of people I have EVER encountered. We literally sat outside for over 10 min before we ended up just walking out. DO NOT RECOMMEND IF YOUR LOOKING FOR ANY TYPE OF SERVICE OR FOOD. WILL NOT BE BACK! read more

I went to eat with my son his Mac and cheese was not yellow it looked white it was disgusting, then I got done eating like 3 wings I got to the 4th one and there was still feathers on the wing! It looked like worms! I was so disgusted I paid and left. Never eating at BBW again it was my favorite place to eat , after today never again! read more

Buffalo Wild Wings - a side of ranched buffalo wings with a side of ranched yogurt - Chicken Wings Near Me - Port Arthur, Texas

Seems they changed up some of the food. Always get the street tacos but today they weren't good. Why mess up a good thing

we waited 30 minutes and the waiters just skipped over me and my family and attended other people that just came in and when we kindly complained and they still didn't come so we had to leave on my kids birthday, absolute disgrace. read more

Breeze is always awesome at the take out counter! I return here once a week because I know I can trust her to make sure my order is done right and on time! 10/10 service. read more

Online ordered, put my gift card as payment. It charged my debit card instead. Called the store and the manager said she couldn't do anything about it. My order was delivered, and I was missing food and my order was made backwards. Called the store again; no help and no solution offered. I feel like I got scammed. read more

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I went and order a strawberry lemonade my strawberry's were full of mold ‍ whoever made the our drinks had to have seen them and just didn't care. I wanted to take pics waitress was quick to grab and take it away. read more

Gross! Why do I keep giving them changes?!? I confess I only stopped here bc they were the only place still open in the area. Next time, I'd rather starve than try to eat their nasty food. Yuck! read more

We came for a late lunch and we were seated at the bar. Our area was clean and our waiter was very nice. He was attentive. I asked for fresh jalapeños and was nice enough to bring our food on time. We had refills on our drinks and the food was great! We had the new flavor or wings and we will definitely order again! read more

Buffalo Wild Wings - Extra jalapeños - Chicken Wings Near Me - Port Arthur, Texas

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Not the person to hate but... Buffalo Wild Wings is terrible! Server was great and very embarrassed by our experience. When we arrived, there were only 4 tables seated. We ordered fairly quickly because there was a big fireworks show letting out and knew they would get busy soon! When we placed our order, there was still hardly anyone there and 30 mins later, no food!! I messaged the business coach and he starts looking in to it. At that point, I ask for the manager which I had not even seen since we got there; she finally came over but at this point, I am over it. I tell her we are leaving and not paying because we never got any food and she has the audacity to say your're paying for your 2 beers!! Are you kidding me!? We just waited 35 mins for food that we still have not gotten and you're going to say pay for the beers!? Hospitality is all I have to say...do better guys! So, as we are walking out, they bring us our order to go and when we got it home, it was wrong and missing 2 items! read more

Called in my order at 4:26 pm today (03-21-2020) I ordered a 20 piece boneless wing split between original hot and hot dry rub flavor. I asked for carrots and ranch / blue cheese to dip. Left them my first and last name along with my phone number. It came out to 24.xx$ and they said it would take 20 minutes to make. After arriving at 4:46, they acted like I never called or placed an order. The woman standing across is definitely the one I spoke to on the phone but she is claiming she doesn't remember speaking to me barely 20 minutes ago... At this point I am freaking pissed off because I waited all day to eat some chicken wings. BUT, it's fine. I can just go somewhere else, so I leave. Kinda. The manager followed me out the door to investigate whether or not it was really her store that I called in to. It was. She apologized and I left. It was weird. Don't recommend. I would give this place 0 stars if I could. In order to get a star from me, I've got to get my dinner. -Jack read more

They get one star because they don't allow lower. After 45 minutes and no food in sight I had to go ask where our wings and fries were, that's when I was told there was a 45 minute wait due to to go orders. You should tell people that when they arrive... read more

Service here is awful if you live in Port arthur I think it's faster and better service in beaumont. Every time I order online it says it will be done at a certain time and when you get here it will take from 30 to 45 minutes late even though place is not half way full not coming to this buffalo's again read more

They are not put together the managers don't know what they are doing, AT ALL. About 2 months ago they got in new mangers and wouldn't give something called "Seniority" and kicked out most of the people that had been working hard and getting it right. They will move new people to the front lines to get ran down and confused and making them cry to the point they leave. If you want good customer service, don't go here. They don't care about there employees and sure don't care about you. read more

Complete wast of my night me and my coworker weighted for over a hour and a half for our food. The manager came out and apologized. The food still didn't come out for another 40 min. What the hell it's like this every time I come here. read more

After 2 hours waiting on Waitr order, they suggested we cancel because the restaurant was tending to a party and hadn't addressed any of the online orders. Then take yourself off Waitr!!! The food isn't worth the wait. read more

Service is really good Manager is a disappointment he will not let cooks spin the sauces here read more

I feel cheated I ask for 6 wings i got 4 pieces of the flat part of the wings and only 2 of the Drumettes.They were cook so dry i needed a hammer to chew them.When you order six wings you only get threeCut and six Pieces. Totally without flavor Will not go back very disappointed read more

Me and some friends came this evening and they weren't even half full and the staff couldn't get anything right. It took over 30 mins for us to get served and the manager didn't even help out. They need to get all brand new management. This has happened every time I've came. read more

Overall, customer service/attentiveness has gone down. I ordered a ton of the same wings and one of them wasn't what I ordered /could personally eat due to allergies. I just simply the cashier at their to-go station to correct the error of her shorting me wings, but she proceeded in taking my entire order away from me and giving me a new boxed meal of fried fat drenched in sauce of things I did not order (and did not want). I'm not sure why she didn't check before handing the food to me as now they have messed up twice. My thought was she thought I wasn't going to check. Boy, was she wrong, especially since up to and after this point I had to keep reminding her what I ordered -- which, by the way, is the standard original meal they are known for -- "traditional wings." Not to mention, the place was not even busy nor was the to go station. In fact, a waiter was standing around apparently bored at work.) Anyway, the lady didn't seem to want to correct her error because she tried pushing for me to take the fatty, greasy box of food and relay that it was going to take "a whole additional 12 minutes" for them to make what I actually ordered. Well, call me crazy, but I expect to eat what I paid for so to her dismay, I told her I'd wait for them to make the food I ordered. I mean, I'd been there all this time to watch a whole show on their many flat screen tv's inside! In her defense, she offered me a drink while I wait but I declined. I truly wanted her attentiveness to ensuring my meal wasn't messed up a third time. I never expect people to do more than their job, but their lack of recovery for their errors honestly took much longer of a time than I can convey in this review. It probably would have been more fair, at this point, for to compensate me for a bit of a retention effort as "offering a drink while a customer waits" is pretty standard when they ARENT screwing up your meal. Their food is very overpriced and they haven't had any specials to even persuade you to choose them, which is odd for such a large chain. They cook with far too much grease and not enough actual flavored sauce on the wings you ordered. I asked for a side of additional sauce to which the woman rolled her eyes and gave them to me. Oh, and they forgot any celery/carrots on the side, which I was kind of looking forward to having. Long story short, CHECK YOUR FOOD before you leave. Dont think that is awkward. You paid for this! I will no longer be bending over backwards to treat myself, family, or friends to this place. I hope their manager/owner enforces a better experience so no one has a bad one anymore. read more

Last time we were here we came in and made a to-go order for 2 small bone-in wings and French fries. It took over 30 minutes for our order to be brought out to us. When the to-go guy brought it out to us, a sticker was attached from the kitchen that had the "promise time" printed on the sticker (I guess for the kitchen staff) and it was 17 minutes past the promise time. My husband ordered all drumsticks for his bone-in wings. When we got home it was normal, half wingettes and half drums. Also, we live 6 minutes away. When we got home the French fries were STONE COLD. Like soggy and cold, horrible. We have ordered from here several times before and never had this problem. My husband sent in a complaint email to which a manager called him and said to come in, give our name, and we would receive the same meal discounted off our ticket and my husband's name would be "in their book." We came in to order and were told the manager he spoke to wasn't here and therefore we had to come back a night that specific manager WAS there. That is NOT what we were told on the phone. They said our name was not in the book. My husband was a restaurant manager for 10 years, this was not an acceptable service experience. Finally after going back and forth with the manager for over 10 minutes, the manager on duty finally called the other one and confirmed we were in fact supposed to have the meal comped. He said it would take 8-9 minutes. In the end it worked out but really what a headache for some simple wings. :( read more

Terrible service! Every time I come here my food comes out cold or I'm waiting a ridiculous amount of time for my food! Today I waited an hour for my food and barely saw our waitress. This was my last chance for this BWW, will never be coming here again. read more

Horrible service they made us wait so long 2 hours and who knows how many minutes and each time we would ask they kept saying 10-15 minute and it's just not true 1 star . read more

Not impressed at all!! We ordered 4 sauces, honey BBQ, parmesan garlic, teriyaki and spicy garlic (boneless) plus a side of onion rings. I tried each flavor, the last two only one bite it was sooo bad I couldn't eat anymore if it. The other two flavors, I had one piece they were ok but not good enough to have more. The pieces were way too crunchy and had more costing than chicken. The onion rings looked and tasted like they came frozen. The service was good our waitress was very friendly. We did let her know we didn't like it and she offered to let us speak to the manager but we declined feeling it would be pointless. We won't be going back. read more

If you are looking for a fun family orientated sports bar here is your stop. Unfortunately, I was looking for a dark sports bar to have some beers with the guys I came on a Friday night to watch the Mavericks and Lakers and posted up at the bar. The first thing I noticed was how bright the lights were. Wow. I almost needed sun glasses. I figured they would turn them down once it was later, but that didn't happen. Also, as a sports watching venue, they need to invest in some more enormous televisions. You don't come to a sports bar to watch games and feel like you are at home, you want some huge mother-F***ing TVS. On the service side, everything was great. The waitstaff as a whole are nice, friendly, and smiling. For food, this is your typically BWW food. I just wish it wasn't all out of the fryer or microwave, but again, BWW doesn't try to be a health food store either. read more

It's your typical BW3's what can I say? The wings are just like you have come to know and expect from B Dubs, good and covered in the sauce of your choice. They serve Woodchuck cider It's new so it's shiny and clean and the waitstaff are the typical, friendly, smiling, Southeast Texas girls. read more

I ordered the Desert Heat wings and these things stink. They smell so bad I wont even bother to try one. I spoke with the manager and he said they are supposed to smell this way. I ended up going to Wingstop down the street and getting normal hot wings that dont smell like a dead chicken. You can bet I will never visit another BWW again! I took a picture to show what hot wings shouldnt look like. Whoever came up with this recipe needs to be fired on the spot! read more

Buffalo Wild Wings - Chicken Wings Near Me - Port Arthur, Texas

The bartender was horrible and the drinks I ordered straight off the menu were bad. The waitress we had, although nice, did not know what she was doing and took 15 minutes to even approach us for drink orders. My husband ordered mild wings and they came out buffalo. She brought another order, still buffalo. The poor girl did not know what Southern Comfort was when ordered with Dr Pepper (even after explained). --- not a complicated drink order. For a $60 tab, it overall sucked and I wouldn't go back to this location at all. read more

We have tried to eat here multiple times, but the hostess/host is always incredibly rude. Every. Single. Time. Walk in? Dirty look. Ask for a table? Dirty look. Waitresses are normally pretty nice, but not knowledgeable. Food is always frozen, but it's BWW so it's expected. Management needs to evaluate their staff's friendliness. This is the service industry. read more

I honestly love it the food is great I can sit back and eat some wings while I watch boxing matches or football games service is good I don't have much too say but as for me I love the place read more

It's a wing joint, so you know what expect food-wise (hint: mediocre), so this review is about the service, or severe lack of it. We placed our order and then an hour went by. Had to track down the "waitress" and ask WTF? She claimed they were still waiting on the burger someone in our party ordered to finish cooking. Food finally arrived, and our wings were cold, but the burger was nice and hot. I suspect the "waitress" never turned in the order, or turned it in wrong. In an effort to nudge her towards a needed career change, I left zero tip. read more