I was glad they were open for dining it but, now I kind of wish they weren't so I could have avoided this lackluster experience. Covid The staff are wearing mask. Well most of them. Some are wearing chin straps. I'm not sure if customers are required to wear them to enter. They didn't really seem to be spacing patrons out. The enhanced cleaning seems to be a joke. There were clearly dirty tables with the "I've been sanitized" cards mark on them. They're doing menus online which is fine with me. The service was fine. Nothing bad or good. The inside was pretty cold and had the weirdest selection of music I've ever heard. My food was just okay. Wait wasn't too bad. Wings were small and dry on the inside. This will probably be my last time eating at BWW. It's never as good as it used to be a few years ago. read more

Visited this place last night. Took forever to get our food. When it finally got to our table the fries and tater tots were cold but our sandwiches were hot. The appearance of the food was not great but the taste was even worse. The sandwiches were very dry with no flavor. We ordered the Beer Cheese Steak Melt and the Patty Melt and they are certainly not worth the money! Definitely spent way too much on this meal. Lesson learned. read more

Ordered a simple take out order to watch game at home tonight The had a value deal for 20 wings and fries. You can pick 4 different sources and the only got one correct and they forgot the fries completely. Then the receipt indicated a survey to let them know how they did but it requires a QR code which didn't appear on the receipt so I couldn't even complain read more

Not very good service. The food is great and all but sometimes it takes a long to get our food. Also it takes a long time to get seated. No one in the front entrance and the employees barely acknowledge us until we say something. Honestly I do not recommend this place at all. Go somewhere else better. read more

Service was great! Wonderful food and appetizers! Me and my boyfriend went here to juts grab something and wasn't too busy! We love to play the trivia, I would recommend getting the app because you can win free drinks and food! read more

Honestly if i could go give this location 0 stars, I would. The service was terrible, the waiter was rude and very sassy. The food was ice cold after waiting for more than 30 minutes, Then i asked for them to reheat it then the waiter got very annoyed and stuck her finger into my wings. Then after waiting for another 30 minutes it still came out ice cold. This location is overall unprofessional and a terrible location. DO. NOT. COME! terrible location. My friend ordered and NEVER got his food in the first place. Waiter walks away and constantly ignores guests and messes up orders. read more

Extremely disappointed with this location. We sat for over 15 minutes and not a single server came to even acknowledge us or take a drink order. Meanwhile, every employee, including the manager, was just sitting at the bar talking and ignoring the guests. Completely unprofessional and unacceptable service. We ended up leaving, and honestly, don't waste your time coming to this location. Clearly the owner doesn't care since there is so many negative comments and nothing is done about it! read more

Jenifer was our server she was amazing, incredible service, always checking in on us and drinks always full! Food was great as well!

My husband and I get takeout from here probably twice a month. It's easy to order online and they have curbside picking or you can go in and pickup at the counter. The last time I order wings they give me boneless instead of traditional and I hate boneless wings. Thankfully they said I could stop by anytime and they would remake it for me. I highly recommend their fries, it's better than McDonald's trust me. Also great place to eat and watch the game, the atmosphere is chill. read more

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Very slow on a Friday, out of a lot of things at the bar. As slow as it was, service was lacking. Same wings but this location has seen its best days years ago. read more

Burger came with someones hair inside the patty. Staff didn't do anything about it except offer another burger, never eating here again.

Hostess didn't even greet us, no hello or welcome, didn't ask how many were in our group, put us at a table and said something as she walked away. Then we sat there for at least 10 minutes with no service. There were all of four tables in the entire place with people at them and one person at the bar. It's 12 on a Sunday, there's no reason for such crap service. read more

Carlito is the best waiter ever!!! He brings the energy and is sooooo nice to customers!! Deserves all of the raises love him

Avoid at all costs! It is truly sad how the restaurant industry has taken such a nose dive recently and this location is no exception. Staff looked miserable, checked out and slow. Every surface, cup and eating utensil was disgustingly dirty and/or sticky. Though only 2 other customers were in the restaurant when we dined, it took over an hour to receive our basic order (wings, fries and a burger). My wife was served an iced tea with a french fry at the bottom of the glass. The burger was saturated in water/grease and was cold on arrival. The wings were soggy and tasted off and they left the fries completely off the order. Definitely will not return to this location. read more

Call ahead, posted hours are inaccurate and they close when they feel like it. Frankly staff is unprofessional and escalatory and wouldn't return. read more

The wings are more dry than the Sahara desert, I would rather eat a pig tail than eat here! Like come on! The fried chicken is horrible! Like it's so dry! read more

This is our local BWW. We stopped in after running some errands Sunday at HD - joy :( - for a snack/beer and catch the games. This place is very clean, ample space, a ton of TV's and Very pleasant staff. I think half the NFL was represented by the customers Jerseys I saw. The Mrs ordered the cauliflower "wings" for the first time and was very surprised and will order them again. read more

Buffalo Wild Wings - Cauliflower "wings" - Chicken Wings Near Me - Midlothian, Virginia

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Over cooked wings. We also asked for all drums. No one checked before it was brought to our table. The waitress apologized and was nice. After finding out about not getting all drums, she offered to correct the order but we said it was okay. That was before getting into the food. Many were either really hard or inedible. Nothing was done after we told our waitress about how the winds were overcooked. She apologized several times but we still ended up paying for overcooked wings and over a third we didn't eat because they weren't good. They also packed everyone into the same area beside the front door, it was freezing air hitting us the whole time. There were decal booth available but they told us we couldn't sit there. Unfortunate experience and will not return. read more

Buffalo Wild Wings - Overcooked wings :( - Chicken Wings Near Me - Midlothian, Virginia

I've got one word to describe my visit to Buffalo Wild Wings: underwhelming. I was in the mood for some boneless wings after work, so I stopped here for some takeout. Ordering online was really easy. I placed my order at 5:30 and was told it would be ready by 5:50. Around 5:45, I walked in to pickup my order, which was waiting on a table right inside. Love contactless pickup! However, items were missing from my order and since everything was nicely packaged in a sealed bag, I didn't think to check until I got home. By that point, I was too far gone to go back to ask for my order to be corrected. I paid $5.79 for a kid's portion of boneless wings which were basically chicken nuggets. They were cold when I picked them up, despite arriving early to get them. I was excited for the spicy garlic sauce, but it was so salty it was unbearable. I ended up scraping the sauce off. The wings are served unaccompanied. I did not get any dips or carrots/celery with my order. Overall, I loved the ease of the contactless delivery, but every other aspect of my experience was disappointing. I wish I would have just gotten some frozen wings at the store to make at home. It would have tasted better and been more cost effective. read more

Had not eaten here in a long, long time, and were looking for a relatively quick early dinner while out running errands. Some boneless wings sounded good, so BW3s was the choice. We ordered a few boneless wings, which were actually quite bad. Very dry and hard, like they had been cooked an hour before we arrived. Very surprising, given it took quite a while to get our food, even though the restaurant was not very busy at all. Those wings would get 1 star. But to help build the rating back up, the All American Cheeseburger I ordered was great. My wife's Classic Chicken Wrap was also very good, and our server was excellent. We might try it again just for the sandwiches/wraps, but not sure I would bother again with the boneless wings. read more

Unbelievably terrible service and food. Food took forever and was not worth the wait. Food was an absolute abomination.

This place is a hot mess and will probably stay that way. Dana B gets it and I really need to follow suit. I'm letting my affection for chicken wings impair my better judgement. I've been to this location half a dozen times due to its proximity to my house. However I need to pick a better place to spend my money. The service is always lethargic. The bar tender people sometimes have more spring in their step but are equally apathetic to life and their job. I get it. I hate my job too. I think this BW3 is run my three I.T. Project Managers which is why it's run for shit. Last night my wings came out at room temperature and without sauce. The guy looked at the ticket dumfounded. What do you want to say sport? I spoke very clearly. My wife even remarked about "oh! Trying a new sauce are we?" and I was like "Yeah, I like to switch it up." CLEARLY I requested a sauce. Somehow the words "Buffalo Mild" came out "Plain" because they sound so much alike. I remember one time asking for a carafe of orange juice and she said "Oh, I thought you said a crate." Sure sweetie. A crate of orange juice. Right. Just say you have no idea what a carafe is. I can dumb it down for you. Large glass thingy please. Same with this place. Which sauce? The orange one. Anyway, much like the little engine that could this place is doing its best. It's right up there with the US Post Office, DMV, and EVERY SUBWAY SANDWICH EVER. It fails at life just like both my ex's. read more

I ordered nachos thru Door Dash. I was careful to remove items from the nachos that I cannot eat. My driver had to wait for my order to be prepared when he got there. When the nachos were delivered they were covered in red and green hot peppers and had to go directly in the trash!! I will never order from this place again!!! read more

i never leave reviews but this left such a horrible taste in our mouths i had to put it out there. i came in and i had the sweetest waitress, i believe she was newer or atleast it was my first time seeing her here. So the table she was also serving beside us looks to of either left without paying or had there food paid for by the waitress because i know they didn't pay so hopefully it didn't come out of the waitresses pocket but they were unbelievably rude to her and in my opinion us, they continued to talk over to us about their food not being hot enough and not to there liking (our food was fine) but they ate the plates clean and clear also even got boxes so i'm not sure why they were giving her a hard time it seems like they had nothing better to do because they sat there eating the "horrible" food for over an hour just being rude and attacking the waitress to us when we made it clear we didn't want to talk to them. People today are unbelievable. read more

i usually have a great dine in experience here but like any other restaurant sometimes things can be hectic or long wait times due to many reasons that people seem to not understand how restaurants work and get mad instead of just choosing a new place to eat since (from what i saw) are already planning to make the worst of it when but in my experience the servers usually seem to make up for most inconveniences here so i'd recommend read more

Here we go with another review of a chain restaurant that has failed me. We had a hankering for wings while out in Southside Richmond, so we looked for Buffalo Wild Wings and drove 5 miles past where we were just to go eat at BWW. It was about 4:30 in the afternoon and they were not busy at all. There were about six people at the entrance, and we were seated promptly. We were told our server would be with us the momentarily. We had the menus, which have gone through quite a change. They are attached to a clipboard and they are categorized sheet by sheet. We pretty much knew what we wanted to eat already, but as time passed and no one came to bring us water or asked us if we wanted to order appetizers, we started looking around. Lots of employees working, lots of employees doing nothing, and clearly no manager on site. About 10 minutes passed and a man came in with his son, they were seated and within minutes, a waitress walked right past us and directly to them. That was my cue for us to get up and leave. I have absolutely zero tolerance for this kind of experience, something which only seems to happen at chain restaurants. As we were walking out the cheerful lollygagging crew at the front told us to have a nice day. I mentioned that I hope they had fun doing absolutely nothing because we had gotten zero service. They had nothing to say in return. I will never understand, with as many restaurants there are in the Richmond area, including the area in which this Buffalo Wild Wings is located with many many options, there should never ever be anybody seated and not receive service. It's inexcusable. read more

I was in the area this weekend and decided to drop by this Buffalo Wild Wings location. How did my experience go? To find out, read below. The Good: N/A The Not So Good: Price/Portion- I ordered the Southwest Philly with fries. The price of the dish was $10.99. I could have gone to Glory Days Grill and ordered a similar Philly Cheesesteak with fries and have gotten bigger portions for a dollar less. Taste- Flavor wise, the taste of the sandwich and fries wasn't terrible, but the food was barely lukewarm upon receiving it and the lack of temperature impacted the quality of the food. Service- The food took a while to come out of the kitchen. By while I mean over 20 minutes. The restaurant wasn't even 15% capacity when I went but from what I could gather, the food had been already cooked and was ready to be taken to my table, but the staff waited to bring the food along. Overall- Wasnt the worst restaurant experience, but it was bad enough for me to not wanna come back anytime soon. As for my recommendation... Hooters and Kickback Jacks are right down Midlothian Tnpk less than 10 minutes away. read more

Buffalo Wild Wings - Chicken Wings Near Me - Midlothian, Virginia

We went back to BW3's with my boyz last night on a whim. They say time heals all wounds. It's true, I read my old review and had totally forgotten how lousy my last experience was. Bdubs really came through last night. We arrived on a Friday night and they were fairly busy (about half full). We walked in donning Santa and elf hats since we just left packet pickup for the 6k Tacky light race. Our server Kayla was friendly and attentive. We ordered 10 teriyaki, 10 honey BBQ wings and an order fries. We also got a side of their yummy mango habanero, celery, blue cheese and ranch. Kayla and the kitchen were on point. Everything we ordered came out hot and pretty fast. The wings tasted delicious. Kayla checked on us a couple of times and kept our drinks full. The total bill was $25 which was i felt a great value for three. The atmosphere was vibrant but a little busy for my taste. We were sat in the middle surrounded with TVs and nothing really on. We like to play the trivia or poker but there weren't any game consoles available. It would have more personal if they offered to change the station. Overall great experience.. read more

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By far the worst Buffalo wild wings I have ever been to, and I didn't even get a chance to eat there. Walked in at 10 o'clock on a Sunday night. Someone told us to sit anywhere you want. We sat at the bar area and waited patiently for 20 minutes. We watched four different staff members walk around us cleaning and ignoring the fact that we were sitting there completely not even acknowledging our presence. After 20 minutes, they sent the youngest member of the staff, Hunter, to tell us that the kitchen was closed, and they were no longer serving food, when we questioned him as to why they waited 20 minutes to tell us that instead of telling us to sit wherever we want, he had no answer. We asked to speak to the manager, Miracle came out and stared at us blankly as we told her what had happened. She then proceeded to tell us that they had run out of all their chicken and breading. Last time I checked Buffalo wild wings has more stuff than just chicken. Not once did anyone even give us a menu it was clear despite it stating that the kitchen closed at 11 o'clock and that the restaurant closes at midnight. They had no intention on serving anyone else after 10 when I told Miracle what happened she said not one word of apology and stared blankly at us waiting for us to get up and leave, the store is in desperate need of management as clearly they don't care about customers. Don't waste your time there are plenty of wing places that have staff and real managers read more

The service was good, the people were nice, the food came fast and it was good and fresh, very clean table. Granted it was later at night but it was great read more

3rd time in last few months my to go order has either been missing items or was wrong. Called and spoke to a manager named Chad. Honestly this individual has no business managing and dealing with the public. Had to ask for his name 3 different times. This made more sense after talking with him. Explained that order was wrong which I ordered on the app. He states I'm not saying it's your fault BUT I just printed your receipts and my cooks made it correctly. So sounding like he's already calling me a liar I start telling him I ordered on the app and I didn't get what I ordered and yes I was frustrated. But Chad tells me I need to stop talking and he doesn't get paid enough to deal with people like me. We went back and forth but this individual had no professionalism. I did ask if there was some sort of system issue and was told no as well. I did verify through the app and they definitely screwed up my order. Chad was more worried about being right and not letting me talk. I'll also add I ordered it on the app ahead of time and my wife still waited 20 minutes for my order once she got there. This place is not busy and there was no's excuse for the poor food and service. Seems like they are all more busy talking with each other instead of doing their jobs and helping customers. Wouldn't recommend and I would guess this location will be out of service sooner or later. read more

I went to Buffalo wild wings after watching Deadpool two. I went in with a party of five and we were seated quickly. The server came up and took our drink orders quickly. He explained the Thursday night boneless wings specials. He took our various orders and special requests. He was courteous and friendly the entire Time. The food was hot and freshly made. This was one of the better experiences I've had at BWW. read more

I wish I could give this place a 0. Was not "WOW'ed" at all! Wings were cold and beer was warm. Two guys were smoking right next to us and I brought the issue's to the attention of the manager. At no time did he apologize or try to rectify the situation! I think the staff at this location needs to reread your employee handbook! "Please remember that our guests are THE driving force at Buffalo Wild Wings. Everything we do, every decision we make must have the guest's needs in mind. Why? Because WOW-ing our guests 100% of the time ensures repeat business." I will not be back!! read more

RUDE! Don't care how low staff you are. When someone stands at the front for 10 minutes and then goes to sit down in the bar bc 5 tables are occupied throughout the entire restaurant and gets IGNORED for 10 minutes you don't deserve my business anymore. Food is good and atmosphere is typically nice but Spent $100s on Sundays for football and never again! Thanks, just wanted a good lunch with my boys. read more

Buffalo Wild Wings - Went to chick fil a instead - Chicken Wings Near Me - Midlothian, Virginia

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This is a very nice brand new Buffalo Wild Wings. Very large with outdoor seating area as well. My only complaint would be that it can get very loud. I know its a sports bar but I'm talking echoing loud. The warehouse style to the ceiling could use some flags or sound dampening panels to break up the sound reflection a bit. Still recommend checking the place out! Note: Also I have never been big fan of Buffalo Wild Wings sauces. They have a few that have rotated through on the monthly sauce of the month thing that I wish they had kept. There are better actual wing places out there in Richmond in my opinion. read more

Buffalo Wild Wings - Chicken Wings Near Me - Midlothian, Virginia

This place couldn't get anything right. Screwed up my wife's order on multiple items. Waitress showed zero interest in waiting upon us, excluding the fact that we did get drink refills. Outside of that she tried her best to ignore us. Food was cold. Restaurant was dirty. Something also floating in one of our drinks. You're in a pretty nice part of town and this type of experience just won't do it. Reinvent yourself or go away. Sad, because I like this chain and odd to find this debacle in this area. read more

I understand that many restaurants are understaffed, but if you are... don't keep seating tables. This place is severely mismanaged. Table was dirty when we sat down. Waited 45 minutes after we ordered to get food and it was cold. We were only a table of 3 with a simple order: nachos, buffalo chix sandwich, kids wings. Server apologized and explained the kitchen was backed up and we saw her doing the same for all her tables. No Manager to be seen. I think the server did the best she could and completely fault management. We won't be back and suggest you pass on this location. read more

It's sad when you call in basic orders or even order in person for a to go order and a restaurant cannot get it right. It's even worse when the same restaurant makes mistakes twice inside of a week. Stopped into the West Chester BWs this week and just ordered two orders of wings and fries. I asked the young lady working the carry out station if they still had the half off special. She said they did. So I proceeded with my order. She apparently wasn't fully trained on the computer because she disappeared to get help. Another person came and tried to help me but she had to re-enter my order all over again. Only to tell me the other lady was wrong and they didn't offer the half off special for carry out. So I waited for my order and took it home. Only to find the dressings and carrots I ordered were not placed in my bag. Today I tried ordering online thinking I can see exactly what I'm ordering. Nothing fancy or confusing. But again they cannot get it right. Asked for blue cheese and carrots. Again, nowhere to be found. Asked for salt and vinegar seasoning on the fries. Apparently salt and pepper is the same thing. Also screwed up the order of queso and chips. I'm done with this place. Cannot get even the simplest orders correct. read more

Unless you are dining in DO NOT BOTHER!!! This location CANNOT GET A TO-GO ORDER CORRECT TO SAVE THEIR LIFE. CONSTANT MISSING ITEMS OR WRONG ITEMS. It's not just a fluke and it's not just one person making the error, every time we order from this location something is always wrong, regardless of who's working. And don't bother with calling or complaining to the manager, we've done that and the response is more or less " what do you want me to do about it?" They merely offer an apology, that's it, but continue to let you down time and time again. This location is just POORLY MANAGED. So much that we've switch to the one on HULL STREET. read more

It pains me to say, this is the last time I go to this Buffalo Wild Wings, as it used to be favorite restaurant. I came in and was first seated to a table with what looks like ketchup (picture included) spilled on the seat, so I moved us to the table next to us. Looking around I noticed flies all over and I saw a table that hasn't been busted since I sat down, and the flies were feasting. I ordered a beer and a drink but I left it there because the flies were too overwhelming and instead of maybe doing something like helping with disgusting tables, the hostess is worried about the glass with a football helmet, that's when I decided it's time for me to go. By the time I left, after I've told people, the seat wasn't wiped and the table next to us wasn't even cleaned off, and that was 30 min later. And I was tired of swatting the flies with the menu read more

Buffalo Wild Wings - Seats that no one clean - Chicken Wings Near Me - Midlothian, Virginia

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