managment not so friendly the customer service from the servers absolutely great food quality could be better. The food comes out cold. Make sure to follow up with restaurant when coming to refunding because it is absolutely a disaster trying to get one. The atmosphere itself is very live. Nice environment. read more

We used to come here every Sunday. First the App messed up and I lost all my rewards and can't access my account. Corporate is no help. Now it's FREEZING in here every time we come in. The food and staff are hit or miss. We have the ones we like because they're consistently great (staff), and some who don't care (some mgmt). The food is usually good, however sometimes the wings are dry and overcooked... sometimes way over sauced but sometimes (usually) they are spot on. I WISH they could be consistent and make it comfortable to sit in here. And fix my app. We may start coming back weekly, until then...we will occasion this spot. read more

Waiters are terrible my boyfriend and I waited over 10 minutes for some drinks and then to top it off our food didn't arrive in half an hour or so we had to get up and talk to our waiter because they completely forgot they seated us literally 5 minutes ago horrible service and ambiance but food is obviously good because it's BWW do better read more

BWW is not what it used to be, there a sign when you enter to seat yourself, scan the QR code. The QR codes are faded on the table, you have to use the one on the other tables near by, the server attitude is ridiculous. My son was looking to see what drink he wanted, she's pretty much rushing him aggressively naming which ones they have. While we're putting the order in, I decide to take fries off my order. She tried to tell me she can't take the fries off because she already put it in, I said so you can't make any modifications to an order once you put it in..... her response "I already put it in" so I repeat myself, she then says she has to tell the kitchen to take them off. When are you never able to make a change to the order, when putting the order in is very unusual! Our food was average, nothing to brag about. I sure will not be coming back here any time read more

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After a day with my two adult sons we decided to go to BW3 and after 10 minutes and four different servers passing the table without one saying a word, we got up and left. The hostess was on her phone the entire time and no one ever asked for our drink order. We got up, went around the corner to Chilis and had the best service and food! I will never go to this BW3 location again. read more

So nice to be seated as we walked nine, but then the wait was way to long. The hamburger was not even close to medium.

We stopped in to grab food and watch football and had an okay experience. The wait time was only 10-15 minutes so that was a plus. I ordered a beer and 6 boneless wings with the honey BBQ sauce and my husband ordered the brisket street tacos with potato wedges. The tacos were just okay but the wings were good. The service was on the slower side but this spot is a good option to watch a game. read more

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Everything was good. Food 10/10, Service 10/10, but the trash on the floor was absolutely HORRENDOUS. I saw a few people trying to clean it up but one person swept up three times and left, not doing anything else. Me and my Family's waitress was amazing, very sweet and kind, she actually cleaned up 89% of the mess on the other side of the floor to where I was sitting. To be honest I think she should get a raise! The only thing they need to work on is keeping their floor's clean. That's the most trash I've seen in a restaurant. read more

Buffalo Wild Wings - trash on the floor and throughout the whole place - Chicken Wings Near Me - Garner, North Carolina

I placed a to-go order and arrived a few minutes before the time that my order should have been done. However I waited an extended period of time for my order to be done. There were two parties in front of me when I arrived and only one person gathering the orders and speaking to the customers. On top of waiting a while for my order I had to pay a service charge 99 cents for placing a to-go order. Once I finally got my wings they were not cooked long enough but at this point I couldn't wait any longer so I left. There was a lot of extra sauce on my wings as well. read more

The food tastes the same as every other location in the US but the service is horrible. It is also expensive to eat at BWW now

My husband and I went here around 6:30 pm and the service was great! all the servers were working hard especially with how busy it was. I got a side garden salad and 6 tradition wing with mango habanero and my husband got a southern chicken sandwich meal with fries. everything tasted good! I noticed a lot of customers treat the servers really bad and i'll always say treat people how you want to be treated! our waiter was nice and fast (: read more

I ordered in the morning for an evening pickup and it wasn't ready I had to wait 10+ minutes while they made it. What's the point of order ahead? Update: without even asking, the manager brought me a gift card that covered my order. I was very impressed with the fact that she made up for the mistake with no prompting from myself. read more

I went here yesterday with my family. We got seated pretty quickly. The only thing I would recommend is that they pay more attention to the customers because I felt like the waiter was all over the place but overall it's a good experience, especially on UFC nights they give the fights for free read more

Hands down best service and staff compared to any other BWW right now. Got seated quickly, got drinks immediately. Great service from our waitress and the waitress in training. Food was served right after our app and everything tasted great. read more

We walked in and usually they have a hostess seating you. Stood there being ignored by at least four workers before a girl finally told us to seat ourselves. They had a sign that said that, but it was turned around from view. We sat almost 10 minutes before we were acknowledged and for that were given a free appetizer since we had the BWW rewards program. All our food was hot thankfully but during our visit it seems we were forgotten about along with other people we noticed were visiting. Food was good but service was just lacking. read more

Great environment as always but my sons were done eating before my food came. I just told them to make mine to go. 10 minutes later my food came but no silverware or blue cheese dressing. I asked for more questions dip and the server said they will have to charge me, cool. Server asked if I was ready for my bill.... 10 minutes later, still waiting....7 empty table so not super busy. It's 8:34, 7 minutes later and still no bill so I can leave. My food is cold now. 8:38. No queso dip and no bill. 8:42, no one has been to our table. Walking out at 8:49. The server said the manger would not give any concessions. Sucks. About to go somewhere else to eat. Might I add, the wait staff was cool, the rest of the situation sucked. read more

Buffalo Wild Wings - Chicken Wings Near Me - Garner, North Carolina

I've visited this bdubs my whole life and just returned for the first time in quite a while. Even with a packed house and short staff we received service and our food within amazing time making our hungry bellies very thankful. My partner and I are vegetarians so coming back for the cauliflower wings is already being planned. They came out hot, crispy with the cauliflower inside the golden breading still slightly crunchy and perfectly cooked. Which if you eat cauliflower you know it's near impossible for it not to turn to mush. 100/10 would recommend read more

Food was pretty good. Definitely a good place to watch any game ,but the service was a little lacking because it seemed the waiters were more interested flirting with each other. Imagine trying to get service when it's busy and a game is playing. We had to wave down another waiter that was actually working in order to get our waiter to get us drink refills. read more

Me and my boyfriend went here yesterday and had a horrible experience we sat out selves which was fine. But our server was the WORST server I have ever had at any place!!! Food was good but the service made it unenjoyable!! Felt like any time I asked for something she felt inconvenienced, and didn't come check on us just brought the check . read more

This has to be one of my worst restaurant experiences in my life! First I want to say this place doesn't deserve a single star but because of my server May I feel bad because May brought it up to 2 stars because this place was definitely a negative. I will make this somewhat short and to the point. I ordered extra crispy wings , not the BOGO either. We waited appx 20min for the food to arrive so I'm thinking extra crispy takes extra time. Well in the pic you can clearly see there's nothing crispy about them. Well my server comes by and I tell her. She agrees that I did order them extra crispy. I said I have somewhere to be so if it's going to take long again I'm not waiting. She said let me check. She comes back and says it'll be another 18 minutes and hands me the check with $3.00 off the check. I asked if that was a joke and said I clearly can't eat them. She said, The manager said she wasn't supposed to allow them extra crispy because of the promo. I didn't buy them on a promo. I said are you kidding me, I'd like to speak with the manager. After about 5 minutes she comes back with a newly adjusted check but no manager. The manager never came over to me, never apologized, walked around helping customers and acting so so nice but purposely ignoring me. So first I want to say that May the server was super nice, super apologetic and I felt bad for her because she apologized for forgetting to put in the system extra crispy( which is fine, we all make mistakes) 2nd Samantha the manager needs a major lesson in customer service and running a restaurant. I've been to Buffalo Wild Wings many times (Smithfield is my preferred location) I've been there on BOGO tuesdays and never have I been told I can't order them extra crispy. So she needs to learn how that restaurant runs. 3rd, since I'm writing the review May as well talk of my warning from the start. She's cleaning off my table with gloves, touched cups , plates , napkins. Just moved them over to an empty table. Wiped down my table and then came over and took menus and sat me down, without changing those Covid gloves. I should've walked out but sometimes I think I'm a bit paranoid. Well anyway lesson learned for me!!! So if you want extra crispy wings don't go on BOGO TUESDAY!!! Samantha will not stand for it! read more

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The service is so bad it's laughable. We had to get our own drinks as the waitress never came back after taking our order. After hunting down our waitress and asking about our order after 30 mins of waiting she basically told us to leave, so we did. We'll never be back . read more

The food was good but all of my order did not come out together. I asked to speak to a manager to ask a question about it and the General Manager Cameron was totally and utterly disrespectful. i was disgusted and would never recommend going there if he is still there. read more

I've had Buffalo Wild Wings twice, chipotle BBQ and buffalo seasoning. Flavors were very good but could've had more seasoning and the wings are fairly small. Too expensive for the size and the skimping on the seasoning but still was enjoyable. The fries were a bit below average for me, didn't like the seasoning and weren't crispy enough. Update: I tried em again, got mild and medium and it was actually delicious. Just don't get their dry rubs, please. They skimp on the seasoning terribly. The buffalo sauce was delicious, tore through them wings like there was no tomorrow. Had also got a NY style cheesecake which was delicious with the thick graham cracker crust I love. Still, it's a very expensive place for the portion you get. And the blue cheese cups are pretty small. Wingstop destroys, but BWW is probably top second. read more

Before a new Bdubs was built in Holly Springs, this was the only location close to us, so we were here a lot. When we first started dining here years ago the service and food were 4-5 stars. Over the years the service has gone down tremendously and the food could be better. This particular visit tonight was for one thing only... to redeem my Free bday wings lol. I should've have just waited and used the reward at a later date. I ended up going on a night when they boneless wings special. So not only was it extremely crowded for a weekday, but just to order take out was like putting together a middle school science project! Geesh After waiting 10 minutes just to place my to go order the cashier finally takes my order. I hand her my email reward and tell her I would like to order the traditional Caribbean jerk wings. She looks over the email and says "oh no we can't take this because the wings are already specially priced." Then she looks over to another cashier and asks her and she says " no we can't take, no no we can't. But I can ask the manager". Umm yea how about you do that please before you tell someone no if you're not sure. At this point I'm over it and should've just left. The manager comes over and reads the email and puts in the order, scans his card and BOOM it worked to the surprise of the 2 stunned cashiers!! They were both in awe that it worked!! Smh I digress!! After all that headache she tells me "Ok so it'll be like 15-20minutes!" OMG for 5 wings?!?!? Once again I should've left, but I'm a sucker for punishment. As I wait I converse with one of the waitresses that I know and my food finally comes after 20 minutes. Smh all that for 5 free wings!!! Lol read more

Buffalo Wild Wings - I was defeated! Lol - Chicken Wings Near Me - Garner, North Carolina

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Ordered grub hub and never got my burger. Restaurant should check things before packaging to ensure order right after waiting 1 hour and 10 mins. Called restaurant and they could care less and couldn't offer refund but offered gift card but I am done with this place. read more

I have loved dubs for years and years. They have been going downhill for a while now. the food is about a 7/10 but the service is PISS POOR. the host was not friendly at all, she did not even greet us. Her face was turned up as if she didn't want to be there. I couldn't tell if she was a worker or not. I had to basically approach her to figure out the wait time. save your time and money and just go to wingstop!!! read more

Ordering online is pretty easy. When I went in to get my mild and honey BBQ wings and cheesecake, I was promptly greeted with a friendly smile and a welcome. At the counter, my food was packaged very well and I was asked if I needed anything else. Everything was hot and fresh. My only issue were the wings were a bit overdone and dry. The cheesecake was very good, and total bill was about $20.00. read more

Went for lunch with my daughter to Buffalo Wild Wings and at this location I will not be back. Fries cold and hard, fork knife were dirty. The food was alright I love eating here but just not at this location. read more

Food was delivered still warm! All-American burger and seasoned potato wedges were the best I have had on a long time!! Seasoned perfectly, made with fresh ingredients, burger was nice and juicy and all at a great price!!!! read more

Called to place an order and was left on hold for 22 minutes. Was told that someone would be right with me. Not true. Drove to the restaurant (while still on hold) to place the order in person. Asked to speak with the manager. Restaurant "manager" Cameron was abrupt and rude; basically made several lame excuses about being short-staffed and having other customers to serve and walked away. Duh. It's a restaurant, so there should be other customers. There was no respect for a paying customer who had been inconvenienced, no apology, and no concern or effort to make the situation better. Just poor people skills, no customer service, and the same level of indifference, apathy and ineptitude that is so prevalent within the hospitality industry. read more

I have been wanting wings for over a month, so I decided to order my wings from this location. I got a 10 count traditional wings with Garlic Parm and Asian Zing, I also ordered a regular size onion ring. Getting to the point. The wings were dry with hardly any sauce on them, and the onion rings were nasty with a strong smell which almost made me sick. Needless to say, I spent $22 on food that I just threw away. I definitely will not be returning to this location again.... read more

Absolutely terrible service. When we first walked in the hostess didn't even acknowledge us. Just brought us to a table that was so sticky and wet. Then took 40 minutes to get our drinks. When we finally got our food it was obvious that it had been sitting in the kitchen awhile. Food was ok but they messed up our order. We weren't going to wait another couple hours for them to fix it. Staff just stand there and don't do anything not even clean the empty dirty tables around when there's just about no one in the restaurant. Do not recommend read more

We ordered a head to be picked up And when we get home one order I had was naked wings for my 7 year old And it was atrocious the bones were broken and there was feathers on it my daughter almost choked I'm sorry but this place is getting worse read more

I stopped going last year. I was a loyal customer on Tuesday's. One suck up and that was it! Never will I ever go there again! read more

Came to this chain on night of 3/11/2022. Waited forever to get to seating. Upon sitting, my party was not tended to for majority of the night, but staff constantly tended to people around us. Staff did not have care and also forgot my beers and charged us for them. They just took it off order when we told them, with no apology whatsoever. Absolutely disgusted with service, would not recommend this location to anyone. read more

What is up with BWW? Slowest service imaginable. Placed and online order and it said it was ready. Husband goes to pick up the order and waits another 20 mins bc they said it wasn't ready. If I was not craving wings I would have cancelled. We went to the BWW in Holly Springs the other night and wanted 15 mins to be acknowledged at our table, 10 mins for drinks (water!) and 40 mins for 18 wings! I did feel bad for our server, she did seem overwhelmed so my guess is management sucks! read more

Why does this place have bad reviews? Lol. Not a long wait on a Saturday, nice staff the times I've been to this location. I always liked their boneless wings (Asian zing sauce is bomb) but tonight I tried the sampler platter. It was wings, mozzarella sticks, onion rings, and nachos (with 4 dipping sauces). For like $13.. It was awesome. I'm a big nacho platter person and couldn't believe how good these were. The picture of nachos didn't look great honestly.. I really liked the queso that was on it. Onion rings were great too. I'll be getting this platter from now on! read more

Buffalo Wild Wings - Sampler platter - Chicken Wings Near Me - Garner, North Carolina

I have been to all of the BWW around the triangle, and this is one of the better ones The food is great, the service can be good. They have more TV's running than Best Buy, or HHGregg. It is like a sports bar/all the time party atmosphere. The last time I went to this BWW, it took almost 25 minutes from the time we ordered to receive our food. You know it dont take that long to fry up some chicken. The time before they, the waiter forgot to bring out the appetizer we ordered. But both times, the staff was friendly. In order to distract you from the long wait time, they let you play Buzztime Trivia. That is where you have some hand hand controllers that are similar to the old speak n spells. You play against other people in the BWW on trivia games, and card games. They show on the screen who is winning locally, along with the top scores of all the bars and restaurants all over the country that have the same game system hooked up. So, I would say, the food is good here, but slow on the speed of service. read more

Buffalo Wild Wings - Chicken Wings Near Me - Garner, North Carolina

Worst experience I have had at a restaurant in a long time. From waiting 30 extra minutes for a 2-entree online order, to rude customer service, to getting the order completely wrong, to finding hair in my food. Do not go to this bdubs!! read more

I ordered through DoorDash and they send my wings with feathers and on the fries was a small cockroach I got upset and call for a refund after a month later they told me no because I ordered on DoorDash they said they should refund my money $68 never ever ordering or eating at this place again read more

Buffalo Wild Wings - Wings - Chicken Wings Near Me - Garner, North Carolina