I've been to this location five times since moving to Charlotte six months ago so I feel like I've given it a fair shot. Three times for dinner and twice for lunch. It's close and convenient and my wife likes the wings so that brings us back. That said, I have been consistently disappointed. The facility itself has a pretty standard interior for a BWW and the outside just a recent renovation to bring signage up to their current branding. But that's about it when it comes to the positives. The service has been consistently mediocre to poor. Between seeming like an interruption to the staff of an otherwise dead establishment (I genuinely don't know how this location stays in business) and infrequent visits to the table, I just don't feel like a priority as a guest/customer. The food has yet to impress me and I've tried something different on every visit. I always leave feeling disappointed in my meal. I had to have mostly negative feedback but there is just nothing to draw me back other than location and that is quickly fading as I discover other local eateries that outshine BWW by far. It has great appeal as a nearby sports bar but the lacking clientele, meh service, and disappointing food are not enough to pull me back in. I think I'm taking this one out of rotation. Sad because B-dubs used to be a solid go to for me elsewhere in time and other cities. read more

I'll start the same way I have in the past, BWW has been my preferred burger spot for a while. I stopped going into the restaurant when they adopted the, no hostess, seat your self, and wait policy. This evening I ordered from door dash and the food was not great. Fries & tatie tots were cold. The burgers were too salty and the buns were soggy. I think it's official, I need a new place. I wouldn't recommend going in person because you'll never get a server, forget a refill, napkins or silverware and now the food is declining! I miss the old BWW where service mattered! I can't recommend you go to the restaurant or that you order door dash. Good luck! read more

The food was hot and fresh and tasted good. The decor is typical Buffalo Wild Wings with sports memorabilia and TVs with various sports on. The service was good- our waitress was very attentive and fun. The reviews are pretty harsh for this place, but we didn't experience anything negative. read more

Buffalo Wild Wings - 14157 Steele Creek Rd, Charlotte, NC Just had two amazing visits here and had to share! July 10: Sarah at the bar was outstanding--friendly, helpful, and on top of everything. She explained the specials, made sure my order was perfect, and still kept the whole bar running smoothly. July 18: Came back and had Tracy. Same great energy! I went for the all-you-can-eat appetizers ( and huge portions) and a cold beer. Everything came out hot and delicious--and she was super attentive the whole time. Great staff, awesome food. 5 stars from me! - Gregory Davis #BuffaloWildWings #CharlotteNC #SteeleCreek #GreatService #WingsAndBeer #5Stars (Attach the photo you uploaded of the restaurant here) read more

Buffalo Wild Wings - Chicken Wings Near Me - Charlotte, North Carolina

The wings where great; however, our order of 20 wings came with an order of fries which we never received. So Service stinks! Ambiance sucks we are both pissed that we didn't get our fries. read more

Serenity was our server and to be honest after the manager ignored our table to took 3 tables seated after us in front of us I was pretty upset. Serenity was so nice, on point with service and no matter how annoyed or upset I was she still served us within excellent service and really turned our entire experience around. Then we found out she didn't get off until 3am and was going on just a few hours of sleep. This location is very lucky to have her and I will be a repeat customer only because of her. read more

Probably the worst service ever. Did not think the service here could get worse until the was no service. Seat yourself - had to hunt for a menu - half the booths were filthy - wait staff passed by us for 20 minutes without ever approaching. This location should be closed!!!! read more

Great bartenders, get the wedges to avoid the cold fries- they're the same price on the menu

Not my favorite BDubs. It was pretty empty on a Friday night, even with the Stanley Cup Finals on TV. We sat at the bar and were told by the bartender to use the QR code menu to order everything down to the drinks. The site didn't work so the bartender told us to just order from her then (which we should have done first off). Service was really slow despite a relatively empty bar. Drinks were good and food came out fine but it was like pulling teeth trying to get napkins and refills. I'd choose somewhere else for a night out to watch sports. read more

I was a bit skeptical about coming to this location. Based on the online reviews + a friend's personal experience. This was my second time coming in a two week timeframe and both times they were spot on! Food was fresh and hot! The service was a bit slow last week but it made up in today's fast service experience! We will be back! read more

Buffalo Wild Wings - Potato Wedges + 6 piece medium (sauce) traditional wings. - Chicken Wings Near Me - Charlotte, North Carolina

Great service great food, I have the wings and my dad lap had the wings. Fries were good and had all the sports on.

The food is great! The service is top tier and it's super kid friendly. Ask for Nisha!

Two stars, because the potato wedges and parmesan wings rock. Service was awful. No interaction with server, couldn't get refills, and floors and bathrooms were nasty. We won't return. read more

Buffalo Wild Wings - Chicken Wings Near Me - Charlotte, North Carolina

Horrible waiting time it says come on in and take a seat and they never get there waited 25 min and no one came to get my order and it was empty so really confused why no one was there. read more

20 mins on patio....no service. Asked for menus and no help. Wasn't crowded. Walked out and went to Voodoo Wings

You seat yourself here plus the waiters just walk by you. We waited 10 mins and no one took our order so we just left. They missed out on a large tip read more

What a horrible dining experience! We had one in our party never receive their meal. Others that only got part of their meal. I will never come back to this establishment. read more

We should've read the reviews before we decided to stop here for Sunday's lunch. Service was just not good. Asked for our table to be wiped, that never happened. Took a while to place an order. The wings didn't come with celery sticks as requested and the celery sticks never came even after we asked for them after the food got delivered. Food was just mid. Overall - disappointing. We won't be back. read more

Maybe the worst service I've ever gotten at any establishment in my entire life. Waited 2 hours just to get our order taken

I wasn't expecting a 5 star dining experience coming to a bdubs, but coming to a restaurant you would at least expect decent food and service. The food was nearly inedible, my boyfriend had a possible bug? perhaps in his food (though we couldn't say for sure so take that with a grain of salt). simple sodas took 5 minutes to get, we had to ask for silverware & napkins. My boyfriends food came out long before mine did. The chairs and tables are falling apart. There was a bowl full of water on the ground near our table (for a dog??). The service was less than average and the waitress didn't check on us at all unless it was obvious we wanted something by looking at her. This seems to be the trend in almost all of Charlotte though.... anyways, will definitely not be back here and possibly any Buffalo Wild Wings from now on. read more

Buffalo Wild Wings - Chicken Wings Near Me - Charlotte, North Carolina

Not even exaggerating, this was the worst dining experience I've ever had. Aside from eating a rotten chicken wing that sent me to the bathroom dry heaving for a few minutes, the service was unfortunately as bad as the food. Our server forgot our waters, so i had to go to the bar and ask for some and bring them to my table. When the food came out they forgot to toss my friends naked tenders in garlic parm sauce which he said were dry and "tasted like ass". They forgot a side of fries, which is no big deal...as a server myself, i know that bad service sometimes can happen... The reason i decided to leave a review is because the food made me sick, and sent me to the bathroom. The first 8 wings were fine and tasted alright, but the 9th wing was rotten. Rotten is the only word i can think to describe it. I personally will never trust food from a BWW again. I really hope that their kitchen gets it together. The only positive i can really think of was the communication with the manager was good. He was very willing to listen, and he didn't make me pay for my food. There was one sweet server who helped me get the waters from the bar. Overall 0/10 experience. Would stay away from this place if i were you. read more

I have been very disappointed with many experiences at this bww. The food is good, but the service is always slow and indifferent, and the atmosphere is always dark and dingy. I would not recommend This bww to anyone. read more

Just overall bad experience and I didn't even dine in. Ordered 50$ of wings, two different MILD flavors. what we got were wings so hot they damn near burned my nose hairs off. Went in person to talk to a manager the next day who was VERY rude. He did eventually agree to replace the wings, and get this- THE SAME THING HAPPENED. Wrong flavors both times that were so hot they made my nose run. Like, I couldn't even eat more than one. 57$ down the drain. Do better bdubs! read more

Slow, slow, slow. Over an hour for our order and then we ordered some wings to go. They took another 30 minutes. Seriously, these are fried and sauced wings. The place was busy but not terribly busy. There were open tables, so it wasn't packed. You'll need to bring your patience because it's slow. Service was not great. Our waitress was friendly but she missed a few things. We did not get the celery we ordered with the dine-in wings or with the to go order. She also "upgraded" us to the large on the to go instead of the medium we requested. Because we were finally bored after 90 minutes, I made the mistake of just giving her my credit card so I never did manage to see what we actually paid for. Our waitress also disappeared for a solid 25 minutes. Like, gone. I don't know where she was but she absolutely was not in the dining room or we would have ordered our to go order sooner. The only highlights here is that they will mix wing sauce flavors. With a large, we got four different sauces and three pots of ranch/blue cheese. We were overcharged, we missed stuff, we did not get good service. I will not be back. There are other, better wing places in this part of Charlotte including Wild Wings, Wing King and East Coast for a start. [Review 11258 overall, 1034 of 2019.] read more

Buffalo Wild Wings - "Large" order of wings at BWW - Chicken Wings Near Me - Charlotte, North Carolina

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It's ghetto over here...I don't like it! Arrived, sat, waited....and waited...and waited And she arrives... Me: can we go ahead and order Response: I don't have the book with me and I don't trust my brain Next one: I'm in training... Me: can you take an order? She: oh yea I can do that Order in.....let's wait And the food arrives Me: can we have napkins & silverware? Napkins arrive.... Me: can we have silverware She: what kind? OMG....we explain Returns with 2 knives...one fork read more

Placed a large order and when I went to pick it up they gave me only half of it, and I didn't realize till I got home. When I called to complain I got the manager on the phone and learned what great customer service looks like talking to Ashlie was great she reassured me that they are placing safeguards to make sure this doesn't happen again and re cooked the food so that I got a fresh hot meal, then threw in a few little goodies for my daughter as well as other things. I will definitely be returning due to Ashlie's great customer service. read more

Update from my last review. This place/ location is slowly deteriorating. Servers seems to not care. You order drinks and they come after your are halfway though your meals after reminding them like 5 times. Food was cold and in one instance they forgot to add added item and still charged for it. Anytime you go here, this place is empty. I will not be surprised if this location shuts down near future. Go somewhere else rather than wasting your money. Overall 0.5/5 read more

The wings are good & our server was excellent the last time we visited. The place is big so there's hardly ever a wait if they have enough staff on hand. read more

Wanted to try them today because we had not been there in about 4 years but no desire to go back. Lack of service and the place was not even busy. The food was decent though. read more

So I genuinely like BWW wing flavors and food and appreciate having one close to my house. I try to support it. Having said that, they are letting this location go to sh*t. I stopped in for lunch today (Saturday 2-17) and the female bartender has her YOUNG kids (look to be maybe 3 and 6) running around the damn bar area screaming their lungs out. Toddler meanders behind the bar regularly. WTAF? What management allows this? This is not a damn day care. Don't recall on the fun sports bar style commercials seeing small kids climbing on both chairs screaming their damn lungs out of a 3 yo waking behind the bar trying to open the bottle beer fridge. read more

Terrible service. Sat there for 2 hours and saw two other tables get served before ours. Didn't get water or drinks served. We had to leave and left money on the table and then they immediately came out trying to say our food is ready. Would recommend east coast wings over this place. read more

Unfortunately the one star reviews that seem to be a trend for this restaurant are 100% accurate. This restaurant has terribly slow service, it's not clean (napkins, paper and food on the floor and many tables uncleaned) and the customer service isn't great. After being seated on a Tuesday night it took 15 minutes for a server to come to our table we ordered two waters and it took another 20 minutes for her to deliver them. When questioning a couple of the menu items the waitress put the menu in front of my face said look in there and then look distracted like she didn't have time to answer a question. Staying true to the slow service the food came out another 30 minutes later and was wrong. Upon questioning the order she just stood there and kind of looked at us. She offered to take it to the kitchen so they could check but we knew that would take another 20 min and instead being frustrated and ready to go we asked for a box. The waitress brought the bill which was incorrect so we had to deal with that and then when a final receipt was brought she did not provide a pen to sign so we had to track down another employee and ask for one. Looking around, everyone seemed annoyed and hungry. It wasn't crowded, maybe 6 other tables but we overheard several people asking about wait times on their food or for small things like utensils, napkins, new ketchups because the ones on the table were empty etc. I'm really disappointed at the staff and experience here and will for sure never return or recommend this location: read more

This is by far the worst BWW I have ever been to. Haven't been in almost a year and decided to try it again today. The restaurant was EMPTY on a Saturday afternoon. Should have been a red flag. It took 20 minutes to get our waters. And almost 45 minutes for our food. They were out of the ingredients for the alcoholic drinks I wanted so I told them to forget about it but the server kept pushing. So I asked for a sample of a beer they had. It was flat and warm so I said no thank you. When I got my bill they charged me for the sample!! It was the size of a shot glass and they charged me for it! Will never go back to this one. Beware! read more

it's justvbeer and chicken wings. But nice people work here, the beer is cold and the food is good.

This is my second time it is wild wings the server has been amazing so I can't really complain on her she has went over and beyond to make us comfortable but the cook some reason refused to fix his meal I'm being calm about it in the server truly understands the meal is improper so this time about to call Tony and see what he has to say Tony is the manager on a better note if it wasn't for the server (Sara) pretty sure I would not come back but she was very supportive of the decision that we made and made sure he got the change read more

Buffalo Wild Wings - Not really sure what kind of wings these are I ordered lemon pepper I got a light skin dried up lemon pepper - Chicken Wings Near Me - Charlotte, North Carolina

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They told us to use the QR code on the table to order but they did not work on any of the tables next to ours as well. There was only one server for 10 tables. Took 45 mins to get drinks. read more

*updated review Grubhub canceled my delivery order. Mgmt corrected the travesty when I dined in a few days later. Rachel, Sara, and Shantala were amazing at their jobs while I was there... even when I witnessed 3 consecutive, extremely rude customers through the bar area. Will be back. 704 PSA: Tip your service people. Or don't go out looking for service. (Why y'all cancel delivery orders placed in the app.) read more

Order and pay with your phone does not work! After several attempts we were not able to place an order on the phone. Server came by and asked "do you have AT&T" , yeah that doesnt work here. After wasting 20 minutes of my time....there are other places to eat! Never coming here again! Good luck Buffalo Wild Wings.... read more

Based on the many horrible reviews.... I'd say read reviews before spending money here. Searched through many of the reviews and all have same theme... bad service bad food. Consider yourself warned read more

Listen, I like coming here it's small quiet and I'm used to it. The servers, yes, can be rude. However, there's this new girl. Hope or Faith is her name. I honestly don't remember she has some type of boot on her foot, and she is the kindest most attentive soul. If you give this place a shot or even a second chance, I hope you have the luck I did and get sat in her area. To management, please get better at wait times with food and replace the damn seats in the dining room for Pete sake. Aslo maybe have Hope/Faith give points to the rest of the servers they can learn a thing or two. Because of my server, I give 4 stars without her it's a solid 2. read more