Wish I could give zero stars. Firstly, we are normally huge fans of BWW. My late father loved the restaurant and we frequented both this store (N. Prospect) and Savoy often.
We came in at 9:30pm, and were one of only a handful of tables. Our appetizer came out promptly, and was hot. We then waited over 20 minutes for our entrees. Finally, another employee ran our food to us, with the metal pans piping hot (meaning they were probably in the window for a while). The girl who dropped off our food forgot all of our sauces, and we proceeded to sit there (with our food getting colder) for nearly 10 minutes, until we could get the attention of the manager, Brent. We were also all out of drinks, so we had to ask him for both the neglected drinks and the forgotten sauces.
When we finally began eating, we found that the fries were cold, and you could tell they were double fried (probably old ones they threw in the fryer to "heat up"). Additionally, the two orders of fried shrimp were severely undercooked. The breading around the shrimp was still gummy, and as I am writing this review both myself and my sister (the two who ordered the shrimp) are feeling extremely sick and nauseous from that undercooked food. As my mother ate her second half of her chicken wrap, she also found a long hair in it.
Throughout our meal, our waitress, Kailee, not only failed to bring out our food, but she also failed to check on us. She did not bring us refills on drinks nor did she come promptly after our food was delivered to check on us and our order. She neglected us throughout our entire visit and was one of the worst waitresses we've ever had at BWW.
When we found the hair in the chicken wrap, she did at least do the right thing and get the manager, Brent. He, however, also did not do the right thing. After we explained all of the issues with our food, he gave us the option for a discount on our bill or freshly cooked food. At this point, we had been at the restaurant for nearly an hour and 15 minutes, and were tired and ready to go home. We opted for the discount as we had been there a while and now didn't feel good from the bad food. He went to discount the food, but Kailee continued to neglect us and attend to her 2 other tables instead.
We waited another 15 minutes for her to finally come check on us so that we could ask for the bill, and Brent had somehow disappeared. Finally, she brought it and we found that he had only given us a 15% discount. 15% on food that had a hair in it. 15% for nearly raw shrimp that caused us to be ill. 15% for some of the worst service we have ever received. The coward then sat at a table in the bar so that he didn't have to deal with us any more (picture attached).
Overall, this was the worst, most disgusting and infuriating food retail experience I have ever experienced. We will NEVER be returning to the N. Prospect store, and we will seriously reconsider ever frequenting BWW again if this is the staff and management that it seems acceptable to take care of patrons. I would encourage you to avoid this store, especially if Kailee and Brent are working. read more