We have purchased our last 3 cars from here, they have been amazing. Low mileage, great price, VERY…read morereliable cars. I just recently purchased a Jeep from them, amazing features and a seedless process! Highly recommend!

Great car so far no complaints not pushy and has a nice…read moreselection of cherry cars to pick from at better prices than the big box places. There is a reason this guy's been in business for like 30 years ! i will be back thats for sure ....

2/10/2026 Jerrys auto service on 2444 Niagara road in…read moreNiagara Falls, N.Y. has worked on my cars for the past 8 years and every job was perform up to my expectations. The jobs included brake repairs, transmission repairs, suspension repairs and tune ups. All defective parts that were replaced on each job were always shown to me upon my arrival without me asking. The parts and labor were always reasonably priced and so much lower than what a dealer would charge. And never once did I have to return any car for the service done by this business. I would highly recommend due to their trustworthiness and excellent work!!

Everything and always. Best and very honest mechanic I've ever dealt with in my 50+years of…read moredriving. Thanks Jerry!!!!

Sound the trumpets, start the parade, let the fanfare begin--WELCOME to my THREE-HUNDRETH YELP…read moreREVIEW! :-D As with all of my centennial reviews, I like to pick someplace significant to our fam' to write about. For number three-hundred, I landed on West Herr Ford of Hamburg: ** We have had our trusty family trucker'ster, our much-loved 2012 Mazda 5, since we bought her brand new in 2011. ** But she had almost 130K miles, and was starting to give us some nagging issues. ** I literally cried, and cried hard, parting with my beloved Mazda 5. :-( #RIPMazda5 ** But West Herr Ford of Hamburg was there to soften the blow from losing my dearly departed. ** I started our West Herr journey entirely online, first confirming I could get the financing I wanted; the online application and communication was fast. ** Then we shopped around entirely online for a vehicle that met our requirements; the online filtering and saving was also very easy. ** I was in email communication with John Foster and Bill Pease, who were very fast and helpful in snagging the specific car we wanted to see, and setting up the test drive. ** Buying during pandemic times, Bill and John were also totally accommodating to keep our interactions as contact-free and sanitized as possible. ** When we decided to purchase the vehicle, Bill and John were also fantastic to hold it for another week for us, so we could make a larger down payment and improve our financing. ** Negotiations were all by phone and online as well; in the end we came to a fair price and great deal that met our financing needs, and got us the vehicle that met the needs of our family. ** When it was time to pay and sign, Bill and John were again very patient and accommodating to have all of the paperwork finalized, so we simply had to sign and pay our down payment. It was a lot of papers to sign, but they put us in a private sanitized room, and it did not take long. ** We left the vehicle for some additional work, and once that was done a few days later, a couple of very friendly West Herr guys delivered it right to our home. Thanks Dylan and Dylan's pick-up ride! ;-D ** And so far, so good, #KnockOnWood!, with our new-to-us sweet wheels! ** We went with a 2017 Chevy Equinox LT; we wanted a bit more car this time around than the Mazda 5, just enough to haul our pop-up camper or bikes. The 2.4L engine Equinox LT CUV was just right! ** She's a sweet, cool white paint job, which was perfect since I prefer a lighter color car ... but she's her own thing because she has a black pinstripe! I've been watching carefully at other white Chevy Equinox LTs on the road since we picked her, and have yet to see another with a black pinstripe. :-D So LOTS of thanks and appreciation to John, Bill, Dylan and other guy :-), and Eric Miller (the financing guy), for making this all happen for our fam'! I am grateful for your patience with my email questions, your fair dealings, your pandemic precautions, and all of your collective time and effort. If you are shopping around for a new or used car, check out West Herr of Hamburg, or any of the West Herr dealerships. This is our third West Herr purchase over the years, and surely not our last. Unless my newly beloved Equinox is immortal. #FingersCrossed :-D

Update: The nightmare truck from westherr.... Wouldn't pass inspection in NY as there was a rusted…read moreout hole in the frame, had it fixed for $800. Friend put additional $5 grand in repairs and sold it on fb marketplace for a lousy $3,500. to an out of state buyer where it would pass inspection with the welded frame. My opinion of westherr is even worse than in my initial review. They suck beyond belief. I drive by and give them a single finger salute. Can't understand how such an unethical rip off lying business can do so well. Its not what you know, it's whose hands you grease. Thieves. If I could leave a negative 5 stars I definitely would.

Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

I enjoy coming to this West Herr of course when I have a need. The staff are helpful, courteous,…read morevery timely. The inside is very clean and the A/C is always kicking to keep you cool during the hotter months. The salesmen/women are also really helpful. I've dealt with Donny Graham for years now and I won't go elsewhere. The only complaint I have is the parking around the building. It is very limited and congested. Be careful when finding a parking spot.

Was a pleasure to work with on a new car deal. Greg and his partners worked hard to satisfied us…read more Thank You.

I tried to date the people that work here but they're really not EZ at all. The name is misleading…read more I recommend coming here to buy cars. Other than the "disabling box" if you miss payments, they're fantastic people and they sell cars at great prices. The only problem is that I don't buy cars very often so I can't really give them repeat business. I bought my car from the other location, but my friend Justin in Niagara Falls bought a car from this location and absolutely loves it. I went in there with him and helped him pick it out. It's a little place that will save you a lot of money if you want a used car. Remember, as with everything, if you can pay outright, you'll save a lot of money.

I was a new Customer. I was told about the referral program, where you refer someone to this place…read moreand they reward you with a cash reward for each one. I had sent two people there, they got a car from them and when it came to cash rewards they told me a bunch of Bullshit and was not rewarded for getting them 2 new customers and sales. My advice is to STAY AWAY from them. It was mainly the Lockport branch, But if this any indication on how they do business STAY AWAY !

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..

AVOID THESE CROOKS AT ALL COST!!!…read more I'd give this place a 0 star if I could. They're dishonest, incompetent, and will do whatever they can to steal your money. A car was brought into this shop to fix a minor problem and for the NY State Auto Inspection. Came out of the place with nothing fixed, a failed auto inspection, and a HUGE bill for nothing. They failed the auto inspection because a piece of plastic on the car was broken, which had NOTHING to do with the auto test. Tried to replace the part for $200, which we declined. We took the car to Delta Sonic and it passed the auto inspection without ANY problems. Oh and did I mention, these people are incompetent? We told them what the problem was with the car and they spent 2 hours inspecting it (while charging us) and then proceeding to tell us the same thing we told them like they discovered something new. If you have to go a dealership, go drive a little further to another dealership because you'll regret having ever come to this hellhole.

This is my second lease with Don Davis...overall very happy with my experience and loved my G-6…read moreprior and now my Civic....had to go for an inspection this morning...of course on my day off...but luckily I took the first early appt and was out in less than an hour...(56 min) lol . The Service Manager was very nice..and kept me up to speed with a few things they adjusted...happily under warranty. their waiting area is comfy, free coffee...tv, bathrooms nearby..and a shuttle home if I needed it. (I didn't this time) I left satisfied and even got to catch up on a book I'd been trying to read!