My wife and I are looking for new flooring for our kitchen. We have been to some of the large big…read morebox stores and also looked online, but it can be an overwhelming and frustrating experience. Sometimes we want to ask questions but finding an employee was difficult, and other times we just want to be left alone to look around. This place offered both, along with many selections of different types of flooring. Yes, it is a warehouse inside so some things seemed jumbled around. But, the salesperson (Paul) was extremely helpful in explaining to us some of the options available and differences in product lines. We haven't bought anything yet (and they work on commission) but he seemed happy to just help us out whether we made a purchase or not. Once we know for sure what we want, we likely will be coming back here.

Honest and factual help ... my experience here was exactly what I hope to experience when I go…read moreshopping for new floors.

10/10 would highly recommend!! Service was amazing, really nice and respectful workers,also not to…read morepricey I was very pleased with my floor and how it came out in the end!! Will definitely be going with this company in the future!!

From the owner: No matter the size of the project, I take pride in my excellent work, competitive fees, and my…read moreability to deliver outstanding results on time, every time. Call today for a free estimate.

Horrible experience with this company. They were hired by my apartment complex to recarpet my three…read morebedroom apartment. First three installers left behind a large lump in the living room carpet, a sunken piece and four breaks in the hallway, and an untucked break in the bedroom. After complaining, they sent two different installers who did stretch out the living room carpet, but were not successful in repairing the hallway carpet. Then they sent a different installer to put in a new carpet in the hallway. That carpet looked like it was a different shade from the other carpeting. They sent a manager out who concluded that the carpeting in two bedrooms was put in at a different angle from the carpet in the hallway and remainder of the apartment. They offered to again replace the hallway carpet. And it still looks a different shade. Four different installers and two managers and I am left with a carpet that looks different from room to room and there are many visible breaks. I wish I had kept my old carpet. Had I been paying for this (instead of my apartment complex) I would be suing them in small claims court. I was told that they subcontract out their installers and that is why I saw four different installers.

From the owner: Welcome to Modern Carpet & Flooring, your number one source for all things floors. We're dedicated…read moreto providing a wide selection across the best products. We are particularly passionate about carpet, luxury vinyl, hardwood, laminate and tile flooring. Modern Carpet & Flooring has been servicing the local community since 1945. We have super knowledgable staff on hand waiting to help you determine your next steps in the buying experience. From high-end to the budget conscious buyer, we have products to help meet all of your needs. As a family owned and operated business, we pride ourselves in taking good care of our customers. Come see us where we will treat you like part of the community.

I purchased my LVP flooring for my whole new built house in 2021. It is Chesapeake flooring /…read morecoastal collection - sand dollar. It has held up beautifully ,like the day it was put down. I dealt with Rudy @ Gentiles's he was awesome . The same Exact floor at Curtis lumber cost more .we spent 100s of thousands at Curtis to build our home but they would not match Gentiles price. I would Highly recommend GENTILES

I have used Gentile's in the past for my kitchen floor, and that went very well without incident…read more Recently, I went back for tile floor to be installed in my bathroom. I have mixed emotions about Gentiles regarding this most recent experience. In the end, it all worked out well and good. There's a new beautiful floor in my bathroom as of right now. The process in getting there was a bit rocky. First, picking out tile in the showroom (unassuming show room, with the nasty stale smell of cigarettes). The people working there have a kind of laid back personality and don't give you the hard sell. This is true EXCEPT when picking out the kind of tile which just HAS to be porcelain. Don't know why but you get a million reasons why to choose porcelain instead of another material, but NO ONE tells you that aside from diamonds, the material is one of the hardest substances on the face of the planet. No one, tells you that drilling new holes for the toilet flange will be a nightmare unless you own a diamond bit drill (who does???). Thankfully, the gentleman who did the installation was kind enough to use his own tools (and wreck them in the process) to help me get the toilet flange anchored to the floor. Second, the issue of grout. Thomas the installer will drive home the use of the neutral gray and tell you that the colors people pick of their grout never turns out the color they expect it to. This fact needs to be re-inforced by the showroom salespeople. Choosing the color for the grout, I thought I had a perfect pick. Unfortunately, after mixing the grout with the latex enhancer/sealer (recommended I get, I had no idea what it was for) the grout dries 5x lighter than the shade you think it will. It also causes the grout to dry super fast and adhere to the tile face itself before you can wipe it off with a sponge leaving residue in the nooks/crannies of the tiles. Very disappointing. Luckily, again, Thomas was patient enough to come back to help rectify the problem. He brought a grout residue remover and with a LOT of elbow grease, was able to take the remaining grout off the tiles. The product also did have a darkening effect on the grout lines which helped bring it closer to the original color I had in mind when I chose it. He also recommended a natural stone enhancer product that might further adjust the grout to the color I expected it to look like. I haven't gotten the product yet, but don't think I will need to. Mostly, I am grateful for Thomas the tile installer. He is a perfectionist to a fault (almost). But if it wasn't for him, I'd have no toilet in my bathroom and grout remnants on the tiles. The sales people at Gentiles need to be more forthcoming about what to expect when choosing porcelain tile and colored grout.

Great selection of top quality flooring that is not available at the big box stores…read more I purchased the Tarkett ProGen waterproof 24 x 12 tiles, and am very pleased with the quality & Lifetime warranty.

Very impressed with Stephanie's expertise in selecting carpet for our daughter's bedroom. The…read moreselection of carpets from De Mar Flooring was very impressive and pricing was competitive. Stephanie recommend Al Quezada for the carpet installation. The carpet installation was flawless thanks to the high quality of craftsmanship from Al Quezada's Flooring. I try to support local businesses rather than the larger box stores as I have found local businesses value their customer base more. In this case, De Mar and Al Quezada exceeded my expectations.

My experience isn't finished, but my first visit with Vince helping me was great. He's very…read moreknowledgeable, pleasant and doesn't hover over you like the other carpet place I visited. I brought home 4 samples and will return with my choice on Monday. I'll re-review after my carpet is installed.

My husband and I got recently a quote from here. A gentleman came to take measurements. He arrived…read moreon time and knew the product we wanted. My husband had done a lot of research of the limitations of the materials we wanted to install (moisture and wear) and was impressed that this man knew the product so well. A few days later we got the quote. It was astronomical. We wanted to work with this store, so we called to ask why it was so high. This was not our first quote. I would not leave a one-star review for just a slightly higher price. This was a full 140% of what everyone else charges for the same exact product. As crazy as that is, even that wouldn't merit one star. The one-star review is for the snow job we got when asking why materials were so high. We were told this was the "landed price" and that other places probably charge shipping. Well, no...in fact shipping was free from other places. We pointed this out, and he said "Well, if that's the case, send me a quote from somewhere else in writing, and I'll have to have a talk with the sales guys." Posting this so any future customers make sure to shop around before accepting a quote. I'd hate to think if we were less informed and just accepted the job because we liked the guy. It was literally thousands more just for materials. Their labor, which they subcontract, was super high too. Disappointed since we wanted to work with them. Not a lot of good options in the Capital Region.

Humza was beyond helpful to us when went into today looking for a new rug for the dining room. He…read moreasked really thoughtful questions to truly understand the colors, patterns, and designs we wanted. The whole team was very patient and flipped through dozens and dozens of options happily. We learned a lot about the quality of their selection - everything they sell is hand woven. Humza also explained the historical significance of many of the colors and pattern choices. Overall, a great experience with a family business! We found a great piece!

I paid $500 to have two rugs cleaned. One came out great. The other one looks like it wasn't even…read morecleaned. In response to the Google review I left yes it was $250 per rug. The owner said the stains would come out and they did not and you advertise that you get the toughest of stains out. I guess you really don't.