So this is a tough one to review as, like with most small personalized businesses, are you reviewing the person (in this case Dr. Buehler) or the practice (i.e. Dr. Buehler, LLC) and where it creates problems is when they wildly diverge especially in the medical arena where often the gatekeepers are the problem but at the same time they reflect the doctor as their employer, i.e. way too many doctors both have no idea what is going on with their practice (hence why fraud and theft is rife among office managers) and at the same time don't want to know either as long as patients are coming in and they can pay their bills.
In this case Dr. Buehler is a solid pediatrician in my limited experience. He's there for my kid when we need his services, he's personable, he's not condescending (a problem with most pediatricians I find), and my kid is OK with him as well and we have been seeing him nearly a decade. From that perspective what's not to like and if it was that alone would give him a four or five stars.
But sadly, as Kristi in her reviews nails it, his office staff is garbage and it's not his recent batch of employees, they have always been that way no matter who is working in the decade I have been using his services. They are rude on the phone and in person, they routinely overbook which means you are often waiting up to two hours after your appointment just to see the doc (and this isn't one-time something came up, this is every time I have seen him all that time), the parking is horrible, and the office itself is dirty and crumbling to the point he reminds me of a strip mall "pain doctor" or a free clinic. Mr. (not Dr.) Buehler really needs to dump some money on renovations as well as modern office practices and employees that actually remember they are not a charity and we are paying customers and treat us as so. Offices like this stay in business because regulatory capture, not because of competency and quality which is a sad commentary.
So to recap, Dr. Buehler is good if you need a pediatrician, Dr. Buehler LLC is a nightmare which you should avoid unless you can't find anybody else or don't mind putting up with being dehumanized and treated as garbage by staff while you wait in a rundown dump. Where you draw the line between them, well that's up to you. I've stuck with him because end of day most of your choices (and all the ones I have found) for pediatricians in this state are just as bad if not worse and after exploring the field, well better the devil you know than the one you don't. read more
