I would give a higher rating of I could the old man the owner I think is old school in his values…read moreand he values his customers went in a few $ short one time he knocked $5 off the bill just so he didn't empty my wallet was embarrassed AF I never go elsewhere when it can be helped now, actually told me he appreciates me....the place is just awesome!!!

Great customer service. Went in for an emergency bowl piece :) love a good game of paper rock…read morescissors

good quality stuff have a lot of roll your own options…read moregood tobacco everyone is laid back glass is very pretty locally made

Where can I start I been coming to this smoke shop since I move to downtown Phx all that staff…read moreknows me even the owner! , came in on a beautiful Friday afternoon 8/7/2026 to get my loose leaf this so call manager "Frank" just in case he gave me a fake name he look like Mr clean with glasses but cubby or for sure not fit tell me where your id I responded with I'm a regular here look at my points he stated I may have seen you before but I need to id you which that not the problem the problem is as I said lol fasho imma hit up the owner ... then in the middle of that a white customer come in I'm Hispanic by the way , I laugh and act like I was gonna be some chips Frank the manager help the white customer out he ask for nicotine pouches but didn't id him ...... what type of manger is that I laugh and walk out and said already frank see how long you be here HORRIBLE SERVICE!!!!!! And don't tell me you trained your employees better!, that ain't nowhere near better...

I've been a loyal Red Star customer since they first opened their first shop in Mesa way back in…read morethe day. This location on 7th St and Osborn is close to home, so naturally its my go-to Red Star. The girls that work here are gems. Funny, kind, polite, etc. I'd give this place a solid 5 stars if it werent for the tall, skinny black dude that works there. It has NOTHING to do with race, I just dont know his name so I have to refer to physical characteristics. 9 times out of 10 he's got an attitude. You know... no "hello", no "thanks", no smile, no personality whatsoever. You're a burden to him. He is so bad at customer service that when I pull up and see his car outside, I leave. Ouch.

the service is slow and they have no customer service whatsoever…read more don't use their delivery service, they will steal from you and then claim its a third party. also, fuck you guys.

Everytime i go in there Trish is always there with a smile and ready to help, and she puts up with…read moremy dumb humor, Thank you Trish

As far as service goes, they're phenomenal. Very kind staff. Selection is fantastic as well…read more Pricing is reasonable and if you buy a lot they'll work with you. ONLY reason I'm giving a 3 star vs a 5 is on Thursday and Sat the their opening time is subjective. Door and website says 730. Every other day besides those two are 730. I come daily and myself and other customers are always waiting on Thursday till 8-815

I enjoy coming to this smoke shop. The first time I came here was was 4/20 lol I came to get some…read moreKing Palms; but they had a DJ playing and some BBQ grillin out front. It was a vibe. Both times I've visited here, the employees were super attentive and greeted me right away. They asked me if I need any help and assured me they were there to assist me, whenever. The customer service is stellar here. I feel very welcomed here, which is always a nice feeling. I don't visit smoke shops often, but I think it's safe to say this is one of my faves.

Ran all around the city looking for a puffco atomizer and I stumbled on in here! Kiki was so kind…read moreand knowledgeable and helped me get everything I needed! Bomb place give it a go!

Great service and selection. Only smoke shop in Maricopa with a walk in cigar humidor. Owner is…read moresuper friendly and knowledgeable. They even have a rewards card for repeat customers.

Got sold a pen I have no idea how to use. The guys didn't know how to use it either. Told me to go…read moreon YouTube. YouTube didn't help. I go back twice for help. The third time I express I'm stressed over my bad experience. Chase then replies your giving me a horrible experience why don't you think about that. Then he starts saying he's so EXCITED for me to talk to his manager so they can teach me human relations. EXCUSE ME WHAT? This whole company can't teach me how to use a pen they sold yet I'm the one giving them a bad experience

Usually you buy an Elf Bar for $20 here or anywhere honestly, but because employee was on the phone…read moreI wasn't able to ask how much the vape was, I assumed $20 but once I got home I realized he charged me $28, having so many people behind the counter you'd think they'd run it a little better, but nah. Not going here anymore.

I'll be returning my purchase. I assume it a broken item. I'll drive back..... and I'll update this…read moreas appropriate. But... Driving back already bothers me. I'll be returning it all.

This place has everything and almost anything from food/smokeshop and some of the best tacos ever.read more

Great food, you have to try to homemade falafel and hummus, they are amazing. As for the smoke…read moreshop, they have everything and anything you need. It's a family run business with a great owner, I highly recommend!!