***** FIVE STARS *****…read more If you want to save hundreds of dollars for a one week rental, and don't mind not driving a brand new rental car... then PractiCar is an excellent choice! My wife and I visit Victoria about once per year. Before we discovered PractiCar, we would fly into YYJ (Victoria International) - which is up near the town of Sidney on the north Saanich Penninsula. When we landed, we would go to one of the majors (Hertz, Budget, National, etc.) and rent a vehicle. If you've researched this, you most likely found out how expensive it is to rent a car up there. We were paying in the neighborhood of $750 per week. When we planned this trip, we agreed that we'd try to save some money on the car rental. We called about 10 companies, and the best price (by far) was from PractiCar. The manager, Tina, is extremely friendly and accommodating. She met us at the Kenmore Air Sea Plane terminal in Victoria Inner Harbour when we landed. We were greeted as if she was an old friend, and she loaded our luggage into the trunk (refusing my offer to help her). We all hopped in the car, and within five minutes were at the PractiCar World Headquarters, well, Tina's small but efficient office. Filling out the paperwork was a breeze, and Tina then walked us out to the car - about a 30 second walk. We all walked around the car looking for dings, dents, etc. - all of which were marked down. Tina showed us the inside, pointing out where the important things were. She went over everything, even giving us tips on where to park, etc. The price for one week? $242. Now, in order to get this super low price... we utilized (actually, stumbled upon) what we now reer to as, "Dr. Heidi's Super Friendly and Early Booking Discount". Basically, this means: A. We were very friendly (the "friendly discount"), and B. We made this reservation about TWO MONTHS IN ADVANCE. If you are planning a vacation in Victoria (or surrounding) I recommend you do the same. Don't forget to ask for this particular discount. :) On a serious and real note, choosing to rent a car from Tina saved us a very real $500 for our one week vacation. Think about it... that's a lot of "pints", nice restaurants, money toward travel (airfare, gas, hotels), etc. YYJ (Airport) TIP: If you are flying into Victoria International Airport (YYJ), you might consider taking a taxi (unfortunately, no UBER up there yet) to meet Tina at PractiCar. It's about a 25 minute drive. My guess is even after the roundtrip taxi fare, you will still end up saving a few hundred dollars (for a week+ vacation). I know that the next time we are pre-planning a trip up to Victoria, one of the first calls we will make is to Tina. I know she will set us up nicely, and I'm certain that she will do the same for you! VERY HIGHLY RECOMMENDED!

i picked up a car at site in Charlottetown referred by car dealership while work was being done. I…read morewas responsible for insurance total unacceptable experience Oct 6 got car Altima engine light went on ride home told me it would be ok Dec 18 received call to return car because part they were waiting for came it at that point insurance was near $700 gave me a second car Kia made arrangement to get my own insurance on my policy Jan 26 return car charge of $1800 for insurance numbers don't add up I didn't have that much' could I pay 800$? billed for rest? no by US check no totally mortified and at wits end my friend paid rest 1000$+ on her card after I paid 800$ I'm on pension check month to month I'm a senior I am totally stressed on how to repay her then after I get home in fine print I see 2% monthly on overdue accounts the sales person Rachel was of no help I told her I could pay in instalments she repeatedly told me to go to bank to ask for money, I answered you have to have money in the bank at that point I had exhausted my overdraft with 800$ I'm serious totally upset and sick to my stomach the numbers don't add up I am requesting refund of 1046.97$ please to repay my friend I was given an unsafe car I cautiously drove because of engine and oil lights whichever I returned to lot and was told they couldn't do anything over an hour drive each way quoted incorrect fee to Dec 18 around 700$ then. inconvenienced returning first vehicle to be repaired over an hour drive each way given second car totally mortified and more than financially embarrassed please take into my senior status, handicap walker and financialcsituation

I'd recommend the Douglas Street Budget to rent a car . . . …read more I've rented twice now in the past six months and both times they exceeded my expectations for service and choice of vehicle. The staff are friendly and efficient, they know you want to get on your way and they deliver. They even pick up and drop off if you phone ahead. They have Prius hybrids if you want to super-save on gas and try electric. The last vehicle was a Subaru Crosstrek AWD which would get you up to Mt. Washington or other out of the way place. Both vehicles were new looking, cleaned and smelled "new car" fresh inside. Dealing with a lost key on the Crosstrek they were compassionate and helpful on the phone, willing to find the master key from another location and come rescue me. Luckily the key was found by Good Samaritan and I didn't have to worry. Shows you can count on them if you are in a pinch.

Rented a car here for a trip around Vancouver Island. The rental/return process was smooth, the…read morestaff were friendly, and there were no hidden fees.

Had such a great experience buying a car from Budget. Great people, very honest and helpful. Would…read morebuy another car from them any day.

On the Insurance package that we were assured was fully refundable, they conveniently forgot to add…read morethat you can only get a portion back in cash, you only get the full amount in credit to another insurance policy- misleading! We are very unhappy with this deliberate fudging of the facts. Will never buy another car or recommend this place to anyone.

I booked with airmiles, was initially quoted 450 miles plus $20 fees and taxes. When I arrived, I…read morewas quoted $83 because of the underage driver fee. This was to be expected and I was happy to pay. After dropping the vehicle off 2 days later I was charged $180, over double what I was quoted. I spent close to 3 hours on the phone having this charge refunded but once I got in contact with the right people they were very accommodating. If this happens to you make sure you call the actual branch and not the budget customer service line.

Alarm - Stay away from Budget Car Rental in Victoria BC. This company doesn't honor their online…read morereservation at all. Charges more than double of their own quote. I booked a car from Victoria Budget Car Rental's own website, for my wife to pick up in Victoria airport on Dec 4, 2015. Budget formally quotes CAN$214.61 for 1 week, with all the details and a confirmation # 21609197CA1. When my wife arrived on time and went to pick up the booked car, Budget changes her more than $400. She tried to argue by showing them the printed reservation. Well, that is useless and the Budget employees don't care their company's own quotes. What a bunch of con artists!

Moving is one of the top 5 most stressful activities a human can go through. It's nice to know that…read morehere in Victoria if you need to rent a truck and some equipment, you'll be looked after by super friendly staff in a quick and efficient manner. Thank You Shannah! Cheers

My credit card was used in a scam from this business. Someone used my driver's license and credit…read morecard to take out money from my credit card.

I reserved a liftgate truck about a week and a half before I needed it to move some heavy items…read morelocally. Two days before I was to pick the truck up, I got a call saying that they would not be able to supply it because my two day rental would not make enough profit and that they would give priority to their commercial customer. With all my help scheduled, I had to move fast. I called Uhaul and they supplied a truck with very short notice. I don't recommend this business unless you are a "preferred" customer.

At Penske location I rented 16' moving truck. Amber professionalism ensuring I received proper…read moretruck in a timely manner both Amber and Joy are truly exceptional!

I'm giving this business 3 stars - I would certainly rate it a 5 if it weren't for Allison. She is…read morewithout question one of the rudest and most unpleasant people I have ever had the misfortune to have to deal with. At best she is sour, at worst, outright rude, disrespectful and unfriendly. I have to say here that both Carmen and Colleen are wonderful and I have nothing but great things to say about the facility. However, I will be likely moving my belongings to a different facility as soon as I can arrange it due to the awful necessity of dealing with Allison again and again. Whoever owns this location, your hiring is a 2 out of 3. 2 great, one awful. Get rid of her.

Carefully check your gas level before taking the vehicle, lest you be scammed out of $50+. They…read morerented me a van with only 1/8 tank of gas, while the contract said it was 1/4+. I trusted them, and paid the price. 790 Topaz Ave #776, Victoria, BC V8T 2M1

Great service. Great price. Free upgrade. I forgot my hat…read moreand gloves in the car and agent went down THREE flights of stairs to retrieve them. Couldn't be happier with this place We were in and out in 10 minutes

My friends were visiting the West Coast for the first time. They booked their rental car through…read moreAvis, picking it up in Vancouver, and arranging to return it to the Victoria Airport. They were staying at the Fairmont Empress, so I called and spoke to the Avis agent at the airport. She told me Avis had a partnership with Budget, and there would be no problem for them to drop the car at the Budget office/parking at the Fairmont Empress conference centre. I then phoned Budget to confirm this and was assured that if they simply changed their drop off location online, they could simply turn in the car upon arrival and leave it in an allocated Budget parking space when they had checked in. They arrived at 9:00 pm after driving all the way from Tofino. They had called twice during business hours while en route to ensure this arrangement was okay. No one at Budget answered the phone, but they left 2 messages, neither of which was returned. Today, after all this misinformation & unreturned phone calls, they learned that they will have to waste a day of their precious vacation to return the car to the airport 22 miles away, and then have to pay over $50 to take a taxi back into the city. TERRIBLE WAY TO DO BUSINESS - I WILL NEVER BOOK THROUGH AVIS OR BUDGET AND DO NOT RECOMMEND THEIR SERVICES