This location has taken care of me and my rental car needs for years. Good cars and good service. I will continue to be a loyal customer.

Budget's Corporate should come in and clean house in the place. I reserved a car with a pick up time of 8A. Got there, the place was filthy! The place smelled like weed and smoke. Disgusting. The overall appearance of this place almost made me leave. Please do better read more

Budget Rent A Car System - The desk was filthy - Car Rental Near Me - Jackson, Tennessee

I have foolishly rented from this location more than once. Each time there is an issue with vehicle availability. For example, 3 months ago I asked for a specific car. I reserved this car, but "pay in advance" is not an option. I called every week and asked if the vehicle would be available. Each week Stan claimed there to be at least 3 circulating and it would not be an issue. The morning of my trip I showed up to learn the only thing left was an economy. He said the vehicle I wanted was rented to someone else despite my reservation. When I pulled up yesterday I saw the same car on the lot, so I asked to rent it. The response was it had already been rented to someone else. To say this is unfair treatment from one customer to another is obvious, but I call it discrimination. Consider yourself warned! Budget and Avis are owned by the same person. read more

I went through the the internet to rent a car and received a confirmation email. A few minutes later I received a call from them stating they didn't have any cars available. This is the second time they didn't have any cars. I don't understand why they are even there. read more

Was told by friends and family do not rent from them they never have vehicles available, I went against their advice and did so, had rental booked for weeks for family vacation, called prior to pickup and was told that a car would be there, drove an hour only to be told no vehicle available and they did not know when a vehicle would be available, never again would i rent from them, the management sucks they did not even act like they cared that they left us without a vehicle read more

Don't be misled, this is a ZERO star review! I rented from the AVIS side of this HORRIBLE location in Jackson, TN! I always book through Costco and never have a problem...that is, until I arrived at this away-from-an-airport-and-in-the-hood-dump!! First of all, the place smelled like smoke and looked like a dirty, abandoned warehouse. The "greeter" was a woman (Amanda) without friendliness and professionalism. Her too-small Superman shirt should have been the final nail in the coffin...the final clue that my experience was going to be awful. If I wrote down everything that was said and done my review would go on forever so I will just say, these people (Amanda and her "boss" Stanley--who stayed hidden, yet listened in and communicated through a cheap headset to Amanda) are unprofessional (building, dress, and manners) scammers: among other things, they tried to charge me extra for giving me a car that was a class above the one I rented. I can't help they didn't have the economy car I requested! That's their problem! They're not going to make me pay because they lied about having the size of car I requested! They are ruthless and frankly, nasty! I cannot believe they are still in business. The car smelled and had a 1/2 tank of gas when I finally got it! What!? They are a disgrace, not only to this corporation, but, the way they do business, to humankind! They shouldn't even be called a business. I am going to complain to Avis corporate, but they should already have put them out of business for the complaints against them, so maybe the BIGWIGS are to blame! I will tell everyone I know to NEVER rent from Avis! I will also write reviews on as many websites I can so I know I at least did my part to warn others about renting from the Avis Rental Car in Jackson, TN! read more

I honestly wish I could give this place zero stars! They are far from professional and very unorganized! NEVER RENT FROM HERE! Tara the sales representative had the ripest attitude, not one smile showed on her face. She failed to give a walk through of the truck when I came to check in. I thought that was apart of renting, instead I was handed keys and told its outside. Once I got to the truck it was filthy with dirt and animal hair. The A/C notch was stuck on normal. So my daughter and I froze the entire 9 hour drive. No fluids in the windshield wipers to wipe away the dusty windshield! ALSO I got pulled over because my tail lights and reflector lights were off. I wasn't aware because I was not informed how to turn them on in the beginning! When I told the manager Stan he said "we assume people know the bare minimum" this place lives up to its name "budget". Oh on top of all this nonsense! They refunded my entire amount back and then I go to the bank and they say I'm declined because I'm in the negatives because they decided to take back $538! YOU'LL NEED TO GO OUT OF BUSINESS! read more