Great customer service. Shout out to Eric who is always willing to help you out. Every time I rent…read morea vehicle from National, they have been nothing but helpful.

Located on airport property. It's only a short walk once you're past the security exit! A handful…read moreof cars to choose from at 9:30pm. I went with a Rogue. It was clean with no weird smells, which is a huge bonus! I will say, I've rented cars at other locations over the last month. All were in cold places experiencing the arctic feeze & they threw a flyer in the car saying it wasn't clean because of the cold. Not Indianapolis airport! It was spotless. Thank you!! Shout out to Lawrence for being so happy and helpful early in the morning when I returned my car!

I had rented a cargo van through another local Enterprise branch, when I was called 24 hours prior…read moreto my rental window, stating they wouldn't have a van and there was nothing they could do other than pass me along to this location. Thankfully, I was greeted by Brandon Himes, who went above and beyond making sure I was able to get another vehicle. Brandon not only found me a larger vehicle that happened to better fit my needs, but honored the price I had been quoted for the cargo van. He also called me the following day to ensure everything went well. His professionalism and customer service was so greatly appreciated, especially in a time of panic, and I will certainly be returning to this location for any future rental needs.

DO NOT RENT FROM HERE! I showed up at my appointment time and they claimed they tried to call me…read more(could not prove they did and I had no calls on my phone) and tell me they were sold out of cars. Was not compassionate in anyway.

If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Setup a rental online and it was canceled after hours(so I can speak t staff to adjust) due to poor…read morescheduling

2nd time renting from this location and I have yet to have an issue!…read more Professional staff. Great fleet. Excellent care for rental AND return. And reasonable prices! This is definitely my preferred vendor for Indy rentals.

I was lucky I took a video of the car at pickup. There was expensive damage to the front of the car…read morethat was not logged in the computer, and the agent in Missouri saw it when I dropped the car off. The video saved me A LOT of money, I would have been charged for damage that the employees at the Indianapolis Airport did not catch and log as existing before I rented the car.

After a disastrous experience with another rental company because the name on my card didn't match…read moremy license exactly, I went next-door to Hertz who was more than willing to help. The desk clerk. Geremy was extremely helpful and called his manager Lisa Evans. Together we figured out a workaround so I could get a car and meet my family two hours away as planned. Customer service was outstanding. I am so grateful to them. Hertz now has a customer for life.

I completed the checkin process prior to pickup so that I would not have to go to the counter as…read morelined out. Only to have to still wait in line over 30 mins because my reservation still needed "completed". While I was waiting in line 2 of the desk people in the Gold area were having quite the conversation about cocaine while my 6yo son and wife sat waiting for me. After returning the vehicle a few hours prior to the original drop off time, I still received text messages threatening financial retaliation because "i had not returned the vehicle" 9 days after it was returned. I had to initiate with Hertz to complete the return.

This place was further from airport than I imagined . More importantly was told . But customer…read moreservice adjusted my account . MOST IMPORTANTLY , staff member Tonya (sorry if I misspelled sis ) stayed there long past 5:30 when she didn't have to ... Her patience put me to ease as I was having bad connections w phone and bank . She was rest assuring and directed me to places I had the option to go . An employee with keeping , VERY GOOD investment . Thanks again for helping me ...-Christopher

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how…read morelong & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn't explain why. In the parking garage, Josh was the employee working. There were marks on the hood & front area around the hood of the car he was giving us. I was worried about being held responsible for this "damage". Josh explained it was a new vehicle & we wouldn't be charged. When looking inside the vehicle, the car was full of trash, we asked about where charging ports were located & Josh told us to go to a gas station & pick up an adapter. At the garage gate, the wonderful female employee (not being sarcastic, she was great), notated the hood & front-end marks on the "pink slip". She notated that the car only had 4000 miles & that "Josh" hadn't even taken the time to put gas in the car! It had less than 1/8th of a tank of gas. This sweet lady explained to us to take a picture of the "pink slip" that most likely when we return the vehicle, the employees will make that "pink slip" disappear & we would be charged for items that we should not be charged for. We were given a dirty rental car, with trash (cups, sunglasses, receipts, & used band aids), hood & front-end marks, & NO FUEL! Terrible customer service. Upon the end of our trip, we made sure to put more fuel in the vehicle than it had when we picked it up. Later that day two separate charges came through on our credit card. One over $300 & another just under $50. Since returning the vehicle I have had daily emails with Avis disputing these unexpected charges, some of which are for fuel. This has been the most disappointing and frustrating transaction of our trip & we won't be using Avis again. To say we are frustrated is an understatement. My advice is to look into other car rental companies. It seems like such a racket with all these crazy fees and surcharges for everything. Somehow, read the fine print before getting to the counter.

Extremely slow customer service, no one was at the front desk for about 10-15 mins. Car wasn't…read moreready and ended up waiting another hour while they cleaned the car. Regardless of it being a small location the customer service was poor but thankfully I'm not ever in this area. Do yourself a favor and so not show up if you're in any kind of hurry because they have no sense of urgency here

Horrible customer service. The lady behind the desk had a smart mouth with a horrible attitude…read more Couldn't answer none of my questions and her answer was "I only worked here for 3 years". If you are looking for a rental definitely do yourself a favor and rent some where else.

Zero stars. The man who works in this location should be let go. This location should be shut down…read more We had a pickup at 1 pm on July 6. The location was closed. We had to call and the customer service cancelled the reservation and created a new booking for us. I had to pay 15 usd more and also drive 45 miles to pick up a car from a different location. I had a flight to catch the next day at Chicago. As part of the booking I asked for all applicable insurance. Guess what they just gave me ldw insurance. I went to the location 45 miles down and I Asked what does it cover they said it covers everything. Guess what didn't bother to explain missing coverage. Then when I rear ended , now they say oh sorry you didn't take the liability insurance. When call customer service about anything they can't do anything. Go to the location or figure yourself out. Worst rental company staffed with college kids who don't give a damn. Never rent from Avis or Budget . Period. I shouldn't be made responsible for insurance misinformation. I want Avis to own it. If their staff are not willing to give accurate information then you shouldn't be held responsible

Does not deserve even one star. Worst experience ever. I prepaid a rental car two month in advance,…read morewhen I went to pick it up the day I needed it, I was I formed that I had to supply a credit card for security deposit. I stated that I didn't have a credit card and asked if I could pay with a check or money order. He told me that since he ran my debit card, I was now declined and unable to rent the vehicle. He wrote down a phone number for me to call to get my refund. I paid $250 two month ago for a vehicle I wasn't able to rent because I refuse to own a credit card. Why do they accept debit cards for the reservation but won't let you actually rent the car? And making the customer deal with a customer service line to receive a refund after they just got told that their plans are null and void?!?! Insane. It's been 48 hours and I still have not received the refund. I will never rent from nor recommend to anyone to rent or at deal with Budget car rental. The clerk behind the counter did not care whatsoever either.