Living fairly close to the CBD, I sold my car a few years ago in favour of PT and walking, but I do…read morehire cars regularly for day trips or days when I just can't get around without one. The customer service at this particular Thrifty outlet was definitely the friendliest I've ever received. Everything was sorted when I got there and I was ready to drive away within a few minutes. It was a freezing morning, so they even pulled it up and left the heater going to warm it up for me. I hired it overnight but was told if I didn't make it back before they closed the next day, I could bring it back the next morning at no cost. I've had prior experiences at other rental places where they threaten you will all kinds of charges, these guys just seemed to be a little more human! The car was immaculately clean although unfortunately had that very old 'a smoker has been here' smell to it. Not their fault though, people that smoke in hire cars are jerks. Add to this that I got velocity points for my booking and it was $20 cheaper per day than the other option, I will definitely hire from here again.

I needed a car for one day at Melbourne airport and just could not believe how cheap the deal was…read more I even asked them twice to make sure I had got it right. Got a late model Ford Focus, clean and fresh and the deal was so easy. Just walked across the road and 5 minutes later was zipping down the freeway. After a day's driving around Melbourne it only cost $11 to refill the tank.

We just rented a car at Hertz at their Franklin Street office in Melbourne. We were assisted by…read moreboth Deb and Peter. They were the nicest, most personable, car rental representatives I have ever encountered. I would rent from this office again just because of Deb and Peter.

is the worst car rental experience, with some hidden costs never mention during booking, and…read moreforcing us to get full coverage insurance even though we had bought insurance from its agent. cause we bought 2 sets if insurance. Car classes are not the same during booking. we book a medium car but end up get a small car with a medium car price!!!!! Customer service no one picks up the call and no one calls back to us. Even the manager also ignore us.

If you're looking for a cheap rental car, with no frills, East Coast Rentals is an excellent…read morechoice. I've rented from them twice now and have loved the low rental prices, affordable insurance add-ons and ease of getting a car. Unlike some other companies which claim to have cheap prices, East Coast Rentals stands by its online price and there are no other hidden extras. You can choose to risk it and rent a car as is (without any additional insurance) or you can add on just to have peace of mind. The website details all the information about the additional insurance so you know exactly what you're paying for. The staff are friendly, work efficiently and can also best advise you which option is best if you need additional info about insurance premiums. The cars are clean, new and reliable. And since the office is in the city itself, it's really convenient getting to and from the office.