I was pleasantly surprised by this Hampton Inn and was enjoying my stay until an incident on the…read morefirst night. The front desk attendant was very sweet and friendly. When I got into the room, I was impressed with how clean, spacious, and modern it was. A lot of hotels don't meet my needs as far as cleanliness goes, but this one was good. The room was also equipped with a fridge, microwave, and coffee pot. I recently had a lackluster experience at a much, much larger and more popular and expensive hotel, so I was really happy! After I showered and settled in, someone began to unlock my door and tried to come in. Terrified, I screamed that the room was occupied. Thankfully, I had the extra lock on, so even though they were able to unlock and open it a little, they weren't able to get in. As I looked through the peephole, the woman explained that she was from the front desk, and that apparently, I was in the wrong room. She said a few other things and returned to the lobby with the guests. I called downstairs after I collected myself to get some answers. Apparently, the original guest tried to unlock the door earlier but they couldn't (obviously), so she proceeded to Unlock it for them. My issue is that if the door was locked, that means that someone (me) was in there. As an employee, her first course of action should've been to call the room or even knock on the door and ANNOUNCE herself instead of silently deciding to barge in. I was in my towel and one of the guests was a man. Unfortunately, we see reports on the news all the time about violent behavior, kidnappings, and other things like that, and I thought this was one of those situations. She cut me off while trying to explain my perspective and she kept saying that "I was in the incorrect room". I don't work there and I was given a key to the room I paid for. She finally apologized for the "inconvenience" towards the end of the call, and the other guests were moved to the room I was supposed to be in. Aside from that ordeal, the breakfast wasn't appetizing at all. There was an abundance of cheese omelets and pork sausage patties that appeared to come from the freezer, but they did have some pastries, oatmeal, and cereal. Surrounding shops and restaurants are close by car but not on foot. They have cute little market next to the front desk with snacks, wine, etc. There was also a fire pit outside, and that was nice. I would've given a slightly higher rating if the situation above was handled differently or better yet, didn't happen at all, and the breakfast was higher quality.

This was a nice Hampton Inn location. Parking available out front, check in was easy. The rooms…read moreappeared to be updated and even had a liquid hand soap dispenser in the bathroom which I was a fan of. Heating/cooling unit worked well and our floor was pretty quiet. Mini fridge and microwave available, plus a standard coffee maker. The bed and pillows were decent for a hotel. They serve breakfast each morning and also have a bar downstairs - I didn't get to check either out but it was nice to have the option. They also had a small minimart type area for essential snacks/drinks if you forgot anything.

First of all the staff we have encountered are all friendly. We have even received a text each day…read moreasking if their is anything they can do during our stay. Rooms are very large and clean. This is great location for us as it's close to everything. For my wife it's great as it's close for Abbotts custard which is a must stop for us when we are in Rochester.

The mixed Star was because the Staff made this location and this visit an easy 5 star!…read more However the Hilton touch has completely been lost in outdated decor, technology and everything that comes with the present. This is a gem of a location with a bounty to offer but is missing the mark due to Hilton lack of standards and touch. But this location has a A-Team! Bottom Line: Average, noisy with local siren, outdated, doors & handles need replacing (we were locked out of the bathroom), too many up charges for what's offered. Breakfast not included but can be purchased. Food was fresh. Location is poorly lit plan ahead. *We expressed our concerns and the Hilton Staff were very helpful and empathetic. We were genuinely grateful. Strong hospital is 13 miles away.

I went there for a special occasion dinner. I've always loved food at Woodcliff . I decided to…read moreorder their barbecue Korean tofu dish just to see what it would be like -expecting tasty. It was edible. But I would like to send the chef a recipe that is crispy and tasty and not too spicy - delicious and not soupy, not soggy in a broth I love the fact that that restaurant can be full, but never noisy and loud. It's easy to hear even at a long, long table.

Was gifted a massage from a friend and I am SO grateful because I had one of the best massages I've…read moreever had. My provider was Scott he was extremely pleasant, knowledgeable, and took the time to get to know me prior to starting. It was extremely relaxing. The lounge where you wait has beautiful views, comfy couches, soft blankets, tea and infused waters. You truly feel pampered and it was just what I needed. Thank you!

hey, it's me again on my delmonte anniversary, seriously, I stay here almost the same weekend…read moreannually! well, back up to five stars, happy to update! way better lighting and a new chair in the room, nice! I also just unplugged the bathroom nightlight, solved! my original room did start dripping from the ceiling (hvac issue) so I was mildly inconvenienced, but better after two hours from check in then in the middle of the night, still thou, happy with the updates ! beware the yelps of March!

My husband and I booked a rejuvenate package, unfortunately the person who booked it did not do it…read moreright so we could not use the spa package, the customer serve rep did nothing to try and fix it just repeatedly said you have to book a month in advance I don't know how that was supposed to help my disappointment level. My birthday is ruined!

So very disappointing…read more Let me start by saying that I love bed-and-breakfasts, and I like how a good b&b costs about the same as a nice hotel room, but is more personal, individual, private. At least, it can be. In over fifteen years of traveling and staying at b&b's, I have seen them range from cozy and quaint to resplendent and regal. They've all been wonderful. In July I traveled to Fairport with my 3 y.o. daughter and her sitter for a local Korean daycamp. We booked a room to stay at the Clematis Inn, and my first interactions with Theda, the innkeeper, were pleasant. She was courteous and kind, even offering to bake gluten-free pastries instead of regular ones - my sitter can't have any wheat gluten. (I know how much more expensive the gluten-free flours are, so I appreciated this gesture). We discussed arrangements for my toddler's sleep and camp schedules, I mailed a check, and we eagerly awaited our vacation. Immediately after we arrived, I could sense something a bit "off" about this place. Yes, it is clean and pretty, and Yes the pastries are incredibly delicious (if I were reviewing the pastries, I'd give 5 stars) - however with comments ranging from "I keep a quartz crystal here to deflect harmful rays from my inn" to "I was a federal agent, but I am only allowed to tell my guests certain things about it" - I could see that Theda was not completely... hinged, let's say. Normally, an eccentric innkeeper would just color a good story, but I'm afraid this story ends badly. It started with the odd assertion by Theda that she was turning down other guests so that she could devote more time to us, and specifically, to my daughter. As a business owner, I found this implausible; as a mother, it was creepy. Things culminated to a head when we made up a bed with clean sheets - heaven forbid. Apparently Theda was hurt that we used sheets that were of "personal value" to her (though they were in the linen closet of a guest room), and she was offended that we did not ask her for permission to make the bed. But, the oddness took a turn for the worse when the innkeeper, between crying and yelling about her sheets, snapped at my toddler. That was the final straw for me, and we checked into a hotel that night. Travelers to Fairport, NY: beware of Theda at the Clematis Inn. You have friendlier, cleaner, more professional options elsewhere in town.

We had an excellent stay with Theda, the innkeeper. This was our second stay with her, having…read morestayed with her a couple of years ago when on a trip to the Fairport area. Theda remembered us from our prior visit when we called, and was very gracious in welcoming us back! Theda had a jug of ice water with orange slices ready and waiting in our room for us, and cut short an errand run to be there to greet us. As it was previously, the room was immaculate as was the attached bathroom. Both were beautifully decorated, and the bathroom had a whole bunch of (many organic) personal care items. The linens were very luxurious and were high quality. Breakfast each morning was delicious and made from organic, fresh, and local ingredients. She specifically purchased whole milk and fresh blueberries for our 2 year old. When she found out that our 2 year old's favorite berries were blackberries, those appeared on the table the next morning for him. She was extremely kind to our son, and went out of her way to interact with him. Theda was very helpful with local directions, activities, and places to eat while we were there which was great as it was a holiday weekend and a lot was closed. I would highly recommend a stay at the Clematis Inn!

Place baffles me. All the Marriott's in Rochester confuse me. Each are good. But all have a…read moredifferent fatal flaw. This one is Nice. Clean. Excellent location for me. But I feel invisible service-wise. No coffee outside the room before 6. No one acknowledged me with even a nod upon arrival (mobile check in) last night. When I asked about coffee at 5am this morning, the associate at the desk just complained to me about the paperwork she had to do. In my other reviews for the Marriotts in the area, you'll see what I mean. Every one is good. But each has its Achilles heal.

I was pleased by the service from the front desk. The woman that checked me in was patient as I got…read morea work credit card authorization form sent in so I could check in. The woman that was there both very early mornings I left for work was very pleasant and let me know the road conditions as I was leaving. The room was set to a warm 72 when I came in from the cold. The room felt clean. There was a mini fridge and a TV that I could stream my Netflix from. The internet worked well for my laptop. The only downside is the bathroom was tiny and the shower had hot water for a very short time before going warm.

This hotel is located off the highway further from Rochester downtown. It served as a pretty good…read morehome base for our trip in Rochester. There's plenty of parking and lots of grocery stores and restaurants nearby. Service was polite and prompt, there was generally always someone at front desk to respond to questions and check in/out. One thing to note is they have a 2nd building that doesn't have an elevator which is 2 stories. I feel like they don't advertise this but if you have trouble with stairs, it can be a bit annoying to have to go to another building and bring up your luggage via stairs. The main building is where breakfast is. The breakfast is free and include an egg protein, a sausage proton and potatoes. There's also yogurt, milk, coffee/tea, bread, cereals, granola bars, apples, oranges and bananas. The nice thing is they leave the cold food items in the fridge that you can get throughout the day. Same with cereal or prepackaged food items. The rooms themselves are clean though a bit dated. Space of the rooms is average. Overall, for the price, it was pretty good and met our expectations.

The internet is so slow that is unusable. Had to use my phone to actually leave a review. There are…read morealso weird "buzzer" buttons outside of your door that shine bright lights inside of your room. No idea who thought it was a good a idea to let random strangers outside your room wake you up with flashing lights.

Checked in yesterday - 8/19/22 - 2 1/2 years after start of CoVid and no housekeeping g showed up…read moreWhile we were "out" today. I called the front desk. I was told they don't offer housekeeping unless we request it! Wait!? What!?! No other nice hotel where we have stayed has had the policy for at least a year! This is a very bad look DelMonte....no excuse...

LOVE Trish at the Delmonte she is amazing a fabulous Christmas or Hanukkah the most thoughtful…read moregift for a woman is to be pampered when I get a gift certificate I can't wait to go there! Thank you Delmonte Spa

My father stayed here while he was in town for a family graduation. The room was tidy and while it…read moretook a minute to figure out the key cafe, it worked just fine. The room was neat and clean and the bathroom was spacious with a cute barn door. There are EV charging stations onsite and an awesome cafe right next door for Turkish coffee and delicious food (Cafe Manzara). The TV had a multitude of channels and streaming services. The owner could not have been any nicer! My dad was very happy with the accommodations and had a great nights sleep during a very busy weekend. We've found our local hotel for out-of-town guests for sure. Thank you!

My family stayed at the Hotel on Monroe while on a visit to colleges in the Rochester area. The…read moreowners have done a nice update to an old motor lodge. The room was clean, modern and in impeccable condition even if a bit small. We stayed for several nights and housekeeping was taken care of every day as well. One thing that would have improved the experience is if the lobby was staffed. While the management team was responsive the fully remote status did leave a bit to be desired. This hotel is well located near the expressways with shopping and dining also nearby. The price was very fair as well. If someone is looking for a quality place to stay and does not need the amenities of a large hotel The Hotel on Monroe is a fine choice.