I was pleasantly surprised by this Hampton Inn and was enjoying my stay until an incident on the…read morefirst night. The front desk attendant was very sweet and friendly. When I got into the room, I was impressed with how clean, spacious, and modern it was. A lot of hotels don't meet my needs as far as cleanliness goes, but this one was good. The room was also equipped with a fridge, microwave, and coffee pot. I recently had a lackluster experience at a much, much larger and more popular and expensive hotel, so I was really happy! After I showered and settled in, someone began to unlock my door and tried to come in. Terrified, I screamed that the room was occupied. Thankfully, I had the extra lock on, so even though they were able to unlock and open it a little, they weren't able to get in. As I looked through the peephole, the woman explained that she was from the front desk, and that apparently, I was in the wrong room. She said a few other things and returned to the lobby with the guests. I called downstairs after I collected myself to get some answers. Apparently, the original guest tried to unlock the door earlier but they couldn't (obviously), so she proceeded to Unlock it for them. My issue is that if the door was locked, that means that someone (me) was in there. As an employee, her first course of action should've been to call the room or even knock on the door and ANNOUNCE herself instead of silently deciding to barge in. I was in my towel and one of the guests was a man. Unfortunately, we see reports on the news all the time about violent behavior, kidnappings, and other things like that, and I thought this was one of those situations. She cut me off while trying to explain my perspective and she kept saying that "I was in the incorrect room". I don't work there and I was given a key to the room I paid for. She finally apologized for the "inconvenience" towards the end of the call, and the other guests were moved to the room I was supposed to be in. Aside from that ordeal, the breakfast wasn't appetizing at all. There was an abundance of cheese omelets and pork sausage patties that appeared to come from the freezer, but they did have some pastries, oatmeal, and cereal. Surrounding shops and restaurants are close by car but not on foot. They have cute little market next to the front desk with snacks, wine, etc. There was also a fire pit outside, and that was nice. I would've given a slightly higher rating if the situation above was handled differently or better yet, didn't happen at all, and the breakfast was higher quality.

This was a nice Hampton Inn location. Parking available out front, check in was easy. The rooms…read moreappeared to be updated and even had a liquid hand soap dispenser in the bathroom which I was a fan of. Heating/cooling unit worked well and our floor was pretty quiet. Mini fridge and microwave available, plus a standard coffee maker. The bed and pillows were decent for a hotel. They serve breakfast each morning and also have a bar downstairs - I didn't get to check either out but it was nice to have the option. They also had a small minimart type area for essential snacks/drinks if you forgot anything.

Stayed here recently for a few nights…read more I arrived late at night to find the parking lot very full. Thankfully the parking lot is well lit and there are plenty of spaces so I was able to find a spot no problem! After parking, when I tried entering the door was locked (for security purposes, I'm sure). I rang the doorbell and within a minute or two, someone opened the door. Just something to be aware of if you arrive late at night. After a couple false starts (initially my room keys didn't work), I got to my room. The rooms are spacious and the bed was comfortable. There was a coffee pot that I made use of both mornings I was there (and was grateful for it). They have a breakfast but it isn't complimentary (I think she said it was $10 for the sort of continental breakfast buffet and $17 for ordering off the menu). Overall, the hotel itself is a little old and worn (not in a vintage-y cool way, more a bit sad). The carpet in the elevator was threadbare and stained. The hallways were also stained and the tile in the lobby wasn't very clean. I appreciated the comfortable stay and one evening the sales manager was in the lobby offering complimentary appetizer bites, which was nice. But, beyond that, this Hilton just hasn't been kept up very well.

Had a great stay here. The staff were all so friendly, particularly the restaurant and front desk…read morecrews. The rooms are clean and reasonably priced, and the hotel is in a pretty neighborhood and conveniently located next to the freeway. Our whole family was there for a get-together and it worked out perfectly because we could hang in the lobby lounge area or the restaurant, or go find somewhere to eat/gather nearby. I didn't try the pool but I think next time I may have to. We'd definitely return!

Was gifted a massage from a friend and I am SO grateful because I had one of the best massages I've…read moreever had. My provider was Scott he was extremely pleasant, knowledgeable, and took the time to get to know me prior to starting. It was extremely relaxing. The lounge where you wait has beautiful views, comfy couches, soft blankets, tea and infused waters. You truly feel pampered and it was just what I needed. Thank you!

outdated, service is lack luster and they lie about the pool. it is not worth the money or time.read more

hey, it's me again on my delmonte anniversary, seriously, I stay here almost the same weekend…read moreannually! well, back up to five stars, happy to update! way better lighting and a new chair in the room, nice! I also just unplugged the bathroom nightlight, solved! my original room did start dripping from the ceiling (hvac issue) so I was mildly inconvenienced, but better after two hours from check in then in the middle of the night, still thou, happy with the updates ! beware the yelps of March!

Very nice hotel, stayed here a few nights while in town for some Business in Rochester. Everything…read morewent smoothly, room was very modern and nice. Walking distance to a open air farmers market in this cute town of Pittsfield...Breakfast in the cafe was great.

So very disappointing…read more Let me start by saying that I love bed-and-breakfasts, and I like how a good b&b costs about the same as a nice hotel room, but is more personal, individual, private. At least, it can be. In over fifteen years of traveling and staying at b&b's, I have seen them range from cozy and quaint to resplendent and regal. They've all been wonderful. In July I traveled to Fairport with my 3 y.o. daughter and her sitter for a local Korean daycamp. We booked a room to stay at the Clematis Inn, and my first interactions with Theda, the innkeeper, were pleasant. She was courteous and kind, even offering to bake gluten-free pastries instead of regular ones - my sitter can't have any wheat gluten. (I know how much more expensive the gluten-free flours are, so I appreciated this gesture). We discussed arrangements for my toddler's sleep and camp schedules, I mailed a check, and we eagerly awaited our vacation. Immediately after we arrived, I could sense something a bit "off" about this place. Yes, it is clean and pretty, and Yes the pastries are incredibly delicious (if I were reviewing the pastries, I'd give 5 stars) - however with comments ranging from "I keep a quartz crystal here to deflect harmful rays from my inn" to "I was a federal agent, but I am only allowed to tell my guests certain things about it" - I could see that Theda was not completely... hinged, let's say. Normally, an eccentric innkeeper would just color a good story, but I'm afraid this story ends badly. It started with the odd assertion by Theda that she was turning down other guests so that she could devote more time to us, and specifically, to my daughter. As a business owner, I found this implausible; as a mother, it was creepy. Things culminated to a head when we made up a bed with clean sheets - heaven forbid. Apparently Theda was hurt that we used sheets that were of "personal value" to her (though they were in the linen closet of a guest room), and she was offended that we did not ask her for permission to make the bed. But, the oddness took a turn for the worse when the innkeeper, between crying and yelling about her sheets, snapped at my toddler. That was the final straw for me, and we checked into a hotel that night. Travelers to Fairport, NY: beware of Theda at the Clematis Inn. You have friendlier, cleaner, more professional options elsewhere in town.

We had an excellent stay with Theda, the innkeeper. This was our second stay with her, having…read morestayed with her a couple of years ago when on a trip to the Fairport area. Theda remembered us from our prior visit when we called, and was very gracious in welcoming us back! Theda had a jug of ice water with orange slices ready and waiting in our room for us, and cut short an errand run to be there to greet us. As it was previously, the room was immaculate as was the attached bathroom. Both were beautifully decorated, and the bathroom had a whole bunch of (many organic) personal care items. The linens were very luxurious and were high quality. Breakfast each morning was delicious and made from organic, fresh, and local ingredients. She specifically purchased whole milk and fresh blueberries for our 2 year old. When she found out that our 2 year old's favorite berries were blackberries, those appeared on the table the next morning for him. She was extremely kind to our son, and went out of her way to interact with him. Theda was very helpful with local directions, activities, and places to eat while we were there which was great as it was a holiday weekend and a lot was closed. I would highly recommend a stay at the Clematis Inn!

I was pleased by the service from the front desk. The woman that checked me in was patient as I got…read morea work credit card authorization form sent in so I could check in. The woman that was there both very early mornings I left for work was very pleasant and let me know the road conditions as I was leaving. The room was set to a warm 72 when I came in from the cold. The room felt clean. There was a mini fridge and a TV that I could stream my Netflix from. The internet worked well for my laptop. The only downside is the bathroom was tiny and the shower had hot water for a very short time before going warm.

Place baffles me. All the Marriott's in Rochester confuse me. Each are good. But all have a…read moredifferent fatal flaw. This one is Nice. Clean. Excellent location for me. But I feel invisible service-wise. No coffee outside the room before 6. No one acknowledged me with even a nod upon arrival (mobile check in) last night. When I asked about coffee at 5am this morning, the associate at the desk just complained to me about the paperwork she had to do. In my other reviews for the Marriotts in the area, you'll see what I mean. Every one is good. But each has its Achilles heal.

This hotel is located off the highway further from Rochester downtown. It served as a pretty good…read morehome base for our trip in Rochester. There's plenty of parking and lots of grocery stores and restaurants nearby. Service was polite and prompt, there was generally always someone at front desk to respond to questions and check in/out. One thing to note is they have a 2nd building that doesn't have an elevator which is 2 stories. I feel like they don't advertise this but if you have trouble with stairs, it can be a bit annoying to have to go to another building and bring up your luggage via stairs. The main building is where breakfast is. The breakfast is free and include an egg protein, a sausage proton and potatoes. There's also yogurt, milk, coffee/tea, bread, cereals, granola bars, apples, oranges and bananas. The nice thing is they leave the cold food items in the fridge that you can get throughout the day. Same with cereal or prepackaged food items. The rooms themselves are clean though a bit dated. Space of the rooms is average. Overall, for the price, it was pretty good and met our expectations.

This hotel has excellent service. When I made a booking at this hotel, I told the person we will…read morecome late. When we arrived at around 1AM, the front desk manager said he saw the request and waited for us. The breakfast service here comes at no additional costs and has all the typical servings. But it goes to 10:30, so you can get the extra sleep in. I stayed at the Lodge house, which is a separate building from the main one. The hallways had a cigarette smell and the rooms looked old and outdated but no cigarette smell. The furniture and TV looked like they were from the early 2000s. There isn't a tub in the bathroom and instead there was a shower pan design. Personally, I prefer tubs. The beds were very comfortable, fridge was big, AC was quiet, and it was nice having a snack bar in the room. Each snack goes for $1.95. All in all, I had a great stay here and recommend this hotel. It would be nice if the Lodge house was renovated to make it even better.

Checked in yesterday - 8/19/22 - 2 1/2 years after start of CoVid and no housekeeping g showed up…read moreWhile we were "out" today. I called the front desk. I was told they don't offer housekeeping unless we request it! Wait!? What!?! No other nice hotel where we have stayed has had the policy for at least a year! This is a very bad look DelMonte....no excuse...

LOVE Trish at the Delmonte she is amazing a fabulous Christmas or Hanukkah the most thoughtful…read moregift for a woman is to be pampered when I get a gift certificate I can't wait to go there! Thank you Delmonte Spa

This is not your typical Best Western. Best western signature hotels, are "boutique" hotels, that…read moreoffer a. Unique, local, charm of their own, at mid range prices, yet they still have to meet the standards to be a Best Western. The people who run the hotel are off - property, yet they are very easy to reach in case you need to. You do all of the paperwork ahead of time, and then when you check in, there is a keypad where you enter your information, and a door to a little box pops up that has your key. You do the Reverse to check out. This is a very nice little hotel. At first glance, you might not even realize it's a hotel. Maybe a dorm or apartments? . Very charming. I got my key, and I was very pleased with the room. The room and the bathroom were spotless, the TV got a good picture and a good number of channels. there was a fridge, but no microwave, there were plenty of places to charge my gear and the Wi-Fi had more than enough speed to stream video or do work. There's also a desk that you can eat/work at. The bed was extremely comfortable. There is no breakfast available at the hotel, , but the little Turkish café, Cafe Manzara right next door is fantastic. Great food, at decent prices. (see separate review...). I like this little place a lot. I would stay here again the next time I'm in town. Thanks

My father stayed here while he was in town for a family graduation. The room was tidy and while it…read moretook a minute to figure out the key cafe, it worked just fine. The room was neat and clean and the bathroom was spacious with a cute barn door. There are EV charging stations onsite and an awesome cafe right next door for Turkish coffee and delicious food (Cafe Manzara). The TV had a multitude of channels and streaming services. The owner could not have been any nicer! My dad was very happy with the accommodations and had a great nights sleep during a very busy weekend. We've found our local hotel for out-of-town guests for sure. Thank you!