Both Adelia who handles the phone calls and Antwan who does the driving were friendly, kind and…read moreprompt. They drove my mother-in-law to medical appointments several times a year, for several years. We really appreciated their service.

excellent reliable very extremely responsive. look no further to get your loved one safe anywhere…read morethey need to get.

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

Wonderful service to transport my wife and I to a commencement ceremony in Sacramento. Noel was our…read moredriver and he is just perfect: on time, always courteous, and very safe driver. Drop off and pick up were both smooth and safe. My wife was also very safe on her wheelchair during travel.

They were great transporting my husband to an MRI. He's in a lot of pain due to bulging discs and…read morethey took great care to make sure he was comfortable and got us to the appointment on time. The ride home was equally smooth. I highly recommend them.

Kate, Mike so helpful professional and accommodating- incredibble! The drivers are Gentlemen, kind,…read morehelpful - feel so safe when they have transported 99 year old to and from destinations. Highly highly recommend ROLL. Call ahead of time, they are busy and rightly so.

They are professional, on time, fairly priced, always nice. I wish I knew about them sooner. It…read morewould've saved me a lot of headaches of trying to get my parents to and from doctors appointments and the hospital. Old people can get very difficult to get in and out of your car. Having somebody show up with a wheelchair and a van makes everything really easy. I've only called them in same-day situations and they've been available within 1-3 hours without having an advanced reservation. I probably got lucky. It's probably best to plan ahead if you can because they are busy.

David was great, he transported my 95 year old, very frail and wheelchair bound mother to a church…read moreservice and family get-together. He was very gentle and patiently explained to her what he was doing as he used the wheelchair lift and secured her wheelchair in the van. He is a very careful and courteous driver and ensured her safety and comfort at all times during the trip. I truly appreciate David's professionalism, and his kind and patient demeanor. If you are in need of medical/wheelchair transport, I highly recommend DJM.

I highly recommend DJM Medical Transportation services. David communicates well on the phone and…read morein person. David is very friendly and was on time. His van is newer and clean. David even waited in the hospital parking lot until my mother's doctor's appointment was done so she didn't have to wait around. And, his fees are reasonable. What's not to like? Thx David and DJM.

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

I've worked with Gary previously and today Alexis was super helpful. They were great communicators…read more Clear and helpful very step of the process. I've returned to use AAA Transit for the last few years and will continue to use and prefer to use them as long as I can. Highly recommended for wheelchair access transportation. High level of care and attention.

We have been using AAA Transport for my mother for about 6 months now. We have used Gary to…read moretransport my mom from rehab to appointments, and from her assisted living to appointments. My mom feels safe and well cared for with AAA Transportation and that's all I needed to hear. They have been accommodating and go above and beyond and treat my mother with respect. We have used similar services in the past and sadly I cannot say the same flood things about them.

This business is our go-to for my wheelchair bound mom's transport for medical appointments. They…read moreare punctual, friendly and flexible. Thank you!!

Mike and his company are reliable and do a great job. We got to my dad's appointment and back in no…read moretime. Thank you.

Onward has a very warm and kind approach to their drivers. I had the opportunity to meet the owner…read moreand the conversation was exciting and visionary. I was drawn in to drive for Onward right away. As a driver for the rideshare community since 2013. I have driven over 12700 passengers. This community has taught me quite of few things about the rideshare companies and how to serve riders. Onward Rides is a great company to drive for. If you love serving the mature population then I recommend you become a driver for Onward Rides. Founder Boss Mobility Network LLC

For some reason the hospital forbid me from using a Lyft or Uber to get a ride home from my…read moreprocedure but Onward was indistinguishable from those services but is over 4x the price. I'm pretty sure I made it clear that I was to be escorted into my apartment after drop-off, but when I asked my rider where he was going to park, he was confused and just dropped me off. What's the point? Going to push back about the Lyft/Uber thing the next time I have a procedure that forbids it.

Highly recommend the service. I used them for a ride from BottleRock Napa back to San Francisco,…read morethey were able to accommodate my multi-stop journey, had a very prompt and reliable pick up and was very communicative about how to meet him through some dense traffic. I'll certainly be a repeat customer.

Excellent experience! We booked an early morning weekday pickup from Concord to SFO. Our driver…read morearrived early, was very professional and was an expert navigator. We booked an SUV which was super clean and comfortable. The ride was smooth and we felt very safe. From the inquiry to booking to confirmation to ride - everything was easy and effortless. We would definitely recommend this service and will use them again the next time we are in the Bay Area.