Cancel

Open app

Search

Budget Car Rental

1.6 (27 reviews)

Budget Car Rental Car Rental Photos

You might also consider

Recommended Reviews - Budget Car Rental

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

More of the line

I prepaid to pick up a car in Dallas. When I got to the rental center at 3 pm, my pick up time, there were only 2 employees working the general line. After waiting about 40 minutes, the line didn't move, and the customer that just got her car walked by me and said it took 4 hours! I cancelled my prepaid car and since it was after 3 pm, no refund! I have spoken to customer service and they said they requested a refund for me. I hope to see it, but this was a real hassle. I will never prepay and Never use Budget, Payless, and Avis, if this is how they manage their business.

RESERVATION IS CONFIRMED

See all

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

This service has been terrible!!!! Been in line for 2.5 hours. The line is now backed up to the street outside the location door!

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Henry M.
80
70
12

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of V C.
184
244
37

7 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of C L.
0
1
0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Budget Car Rental

You might also consider

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(31 reviews)
1.0 mi

Originally I was planning to get a rental car directly at Dallas/Fort Worth International Airport,…read morebut daily rental rates for all companies ($500+ for 3-day rental at the airport vs $250 for 3-day rental at this Enterprise location via the Costco Travel website) were so ridiculously expensive that I decided to book my rental car outside of the airport. This Enterprise branch is located approximately 6~7 miles away from Dallas/Fort Worth International Airport and our party used a ridesharing app to get here (approximately $22 on Thursday afternoon.) I initially booked a standard car, but I ultimately got an upgrade (Nissan Rogue) free of charge. The only annoying part was that the staff asked for my car insurance policy number and I had trouble looking that information up due to poor cellular signal. After 10 minutes, the staff eventually just gave up and handed the car key to me. Hey I visited other Enterprise locations in California and they never ask me to fill out my car insurance information! Not exactly the best rental experience, but I do appreciate the free upgrade and hence the solid 4-star!

(If zero stars were possible, I'd give zero.)…read more Two days before New Year's, we had a rental reservation scheduled for 5:00 PM (Reservation #1688338623). Unfortunately, our vehicle broke down on the side of (Highway 121 and Base Pro Dr 1.2 Miles from Location) with our kids in the car. We stayed in constant communication with Enterprise, letting them know we were delayed due to this emergency. While waiting for a tow truck, we attempted to get an Uber from the side of the highway and four different drivers canceled on us, making an already stressful situation even worse. We arrived at the Enterprise location at 6:10 PM, which was 10 minutes after closing. The lights were still on and employees were clearly inside, but the doors were locked. We stood outside with our children while they turned the lights off on us and made no attempt to help or even speak with us. We desperately needed this rental to continue our planned trip to Oklahoma for New Year's. Despite explaining our situation and all the communication beforehand, there was zero effort to accommodate us, show empathy, or provide any level of customer service. The representative we spoke with was Trish, and there was no attempt to involve a manager or explore any possible solutions. We ultimately had no choice but to order another Uber to the airport rental car location in order to secure a vehicle, adding even more stress, time, and cost to an already difficult situation. This experience was extremely disappointing and stressful. I do not recommend this location at all.

Photos
Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

See all

Budget Car Rental - carrental - Updated May 2026

Loading...
Loading...
Loading...