The person at the counter was amazing , great service fast time in and out. Same thing with the…read morereturn. The magical thing was when they called the next day asking if I was happy with my rental car. Who does that. 5 stars in my books

Awesome Rental and Service , Hertz staff was very friendly and helped me get into a car last minuteread more

Tiffany is very professional. She answered all of my questions in detail and promptly! 10 out of…read more10 service.

Excellent customer service! They respond fast, and are very helpful with explaining. Especially…read morewhen you're renting from out of town!

Originally I was planning to get a rental car directly at Dallas/Fort Worth International Airport,…read morebut daily rental rates for all companies ($500+ for 3-day rental at the airport vs $250 for 3-day rental at this Enterprise location via the Costco Travel website) were so ridiculously expensive that I decided to book my rental car outside of the airport. This Enterprise branch is located approximately 6~7 miles away from Dallas/Fort Worth International Airport and our party used a ridesharing app to get here (approximately $22 on Thursday afternoon.) I initially booked a standard car, but I ultimately got an upgrade (Nissan Rogue) free of charge. The only annoying part was that the staff asked for my car insurance policy number and I had trouble looking that information up due to poor cellular signal. After 10 minutes, the staff eventually just gave up and handed the car key to me. Hey I visited other Enterprise locations in California and they never ask me to fill out my car insurance information! Not exactly the best rental experience, but I do appreciate the free upgrade and hence the solid 4-star!

(If zero stars were possible, I'd give zero.)…read more Two days before New Year's, we had a rental reservation scheduled for 5:00 PM (Reservation #1688338623). Unfortunately, our vehicle broke down on the side of (Highway 121 and Base Pro Dr 1.2 Miles from Location) with our kids in the car. We stayed in constant communication with Enterprise, letting them know we were delayed due to this emergency. While waiting for a tow truck, we attempted to get an Uber from the side of the highway and four different drivers canceled on us, making an already stressful situation even worse. We arrived at the Enterprise location at 6:10 PM, which was 10 minutes after closing. The lights were still on and employees were clearly inside, but the doors were locked. We stood outside with our children while they turned the lights off on us and made no attempt to help or even speak with us. We desperately needed this rental to continue our planned trip to Oklahoma for New Year's. Despite explaining our situation and all the communication beforehand, there was zero effort to accommodate us, show empathy, or provide any level of customer service. The representative we spoke with was Trish, and there was no attempt to involve a manager or explore any possible solutions. We ultimately had no choice but to order another Uber to the airport rental car location in order to secure a vehicle, adding even more stress, time, and cost to an already difficult situation. This experience was extremely disappointing and stressful. I do not recommend this location at all.

I called the McKinney location to verify my reservation, and was auto-routed to Grapevine. Laney…read moretook my call and was excessively rude from the jump. When I simply asked if it was possible to pick up my reservation early, she responded with a very flippant "NOPE." And asked me to call the McKinney location (again, I did, I was simply routed via the phone tree to Grapevine). She then blurted out the number quickly and rudely before hanging up on me. I'm genuinely nervous to pick up my car this afternoon as this is my first reservation with Budget and this does not bode well for the remainder of the experience.

Not only was the vehicle in disgusting condition (looking like it was taken for a joy ride through…read moresand dunes) but the customer service was absolutely awful and rude from start to finish as they spoke to me like I'm mentally disabled. Insanely overpriced despite the company being called "Budget" and not at all worth what you pay. I will never be using Budget in any capacity ever again and wish I'd used UHaul like I had in the past.

Avis rental in Grapevine, TX was amazing and so quickly accommodating when our reservation with a…read moredifferent company fell through! They were able to find us a 15 passenger van and get us in it all within 30 minutes to save the night for our daughter's senior prom! Vehicle was clean, fit all of the kids nicely, had great AC even in the back (which is a must in Texas),, Andean smoothly! I would highly recommend this location to anyone looking for a large vehicle!

The service at the Avis located in New Orleans, Louisiana Airport is HORRIBLE. The front desk…read morewomen were so unprofessional and rude. They couldn't care less that I had paid in full for a mini van for my group of six for 3 days. I didn't get a mini van. In fact, I got a SUV that only seated five and we were a party of 6 adults. They were take it or leave it. No refunds, no mini van. RENTER BEWARE!! THERE ARE PLENTY OF OTHER COMPANIES OUT THERE. AVIS SHOULDN'T BE ONE OF THEM YOU CHOOSE!!!!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Great communication. Selection of vehicles amazing. Vehicle rented was very clean and looked brand…read morenew! Staff was very professional! Tulve is my Luxury Rental every time I am in DFW!

From the owner: At Tulve, we understand that driving a luxury vehicle is more than just transportation--it's an…read moreexperience. Our luxury car rentals in Southlake, TX, allow you to drive top-of-the-line models from renowned automakers such as Mercedes-Benz, BMW, Audi, and more. Whether for business or leisure, our selection of luxury sedans, sports cars, and SUVs offers something for every discerning driver.

Needed a car rental last minute at DFW airport, I booked there Audi Q7 and within 15min the car was…read moreright outside of my bagage claim door, amazing experience I didn't have to take a shuttle or wait and the car was amazing no issues at all, well maintained and clean.

From the owner: Luxury & Exotic Car Rentals in Dallas Welcome to TOGo…read moreLuxury & Exotics, your premier choice for luxury and exotic car rentals in Dallas–Fort Worth. Terminal Pickup at DFW & Love Field – No shuttles, no waiting. Your car is ready when you land. Wide selection of luxury & exotic vehicles Flexible daily, weekly, and monthly rentals Professional, hassle-free service Whether it’s for business, leisure, or a special event, we make sure you arrive in style. 📞 Call today or reserve online — your luxury experience begins the moment you step off the plane.