ZERO ZERO ZERO would be my best rating. Rude - incompetent -- disinterested is probably a fair assessment of the ONE agent that spends more time feeding her kid than listening to my information Made 3 trips there during POSTED office hours - to return a car --- no one - zilch - door locked at 10-11 and noon on a Wensd. On third trip - saw a handwritten sign - instructing me take car to airport (not where I rented it - not where I am familiar with - and not willing to drive and walk into terminal in middle of lunch time Trying to call is worthless. Hold times are in triple digits and automated )semi-app) has limited features. Spend an extra dollar of so and go to a REAL rental agencies with agents that are somewhat helpful. Note IF you go into the office - wear your mask - the furniture is delipidated - looks more like child care center that a place of business. Customer Service 800-352-7900 or 800-2114-6094 or Corporate office 866-379-8090 if you want to stay on hold and listen to elevator music for hours. read more

Never rent from Avis/Budget. Our car had a flat; Budget picked up the car and towed the car away, leaving me stranded in front of a gas station. No communication. No car replacement. I ubered to a hotel. I ubered to the Charlotte airport. True story. Unbelievable, but true. Homeless people were asking me if I was okay while I was standing in the rain waiting and holding my umbrella. read more

They wouldn't send me my receipt, even after I called them 5 times and they confiscated my original paperwork.

Im so angry at the fact I used an online discount to pick up a car, and when I call just to check on how much the deposit would be the agent tells me because i paid with a debt Mastercard that they are going to need a plane ticket! The issue is no where in the information did it say id need that. Just my ID an the card I was paying with. So i asked for the manager who said the same thing an that if i still wanted to rent a car to try the one up the road from the airport but it would be more expensive. So i asked if they could credit what i already had towards the other rental he told me he couldnt but hed be happy to wave the cancellation fee an refund the money. This service wasnt helpful at all just put me out for a vehicle an money cause its going to take a week before I see anything back. Horrable just horrible! read more

One start only because I had to pick at least one. We made reservations with this awful company, they withdrew my money and said everything was set. I get to the location that looked like the furniture had been attacked my animals and knew then that this place was not worth dealing with. I was then informed that even though I had my money withdrawn that because my credit score wasn't a 650 I couldn't rent the car. Um I thought I was renting and not buying it!!! Then told that it could take 10 days to get my money back on my card. The absolute worst customer service I have ever experienced. If you take someone's money out then at least have someone there with the sense and customer training skills to reach out and let the customer know this before hand OR don't take people's hard earned money until you know they have a well enough credit score to get the vehicle. Also the money you're taking from people you should be able to replace that torn up awful furniture you have for people to sit on. DONT GO HERE THEY ARE A RIP OFF AND THE OFFICE SHOWS WHAT TYPE OF BUSINESS THEY ARE. read more

Holy S#!+. This is hands down the worst experience with a business I've ever had in my life. When picking up the car, the girl working, "Chanese" or whatever, could not stop texting and just glossed through the details. She REPEATEDLY recommended that I drop off the car at a nearby alternative location and stated multiple times that there would be NO FEE. LIES. I realize now that she just didn't want more work to do. I drop off the car at the airport, and the other dumb woman there tells me that there is going to be a $200 fee. This was a $20-25 rental. $200 fee. When I requested more information, do you know what she said to me? "I can't do anything, I just work here." So you work here, thus you can't do anything? She told me this several times, "I just work here, I can't do anything". How dumb can a Virginia gap-toothed fake blonde girl be? I then proceed to call customer "service" and get DROPPED from my calls 5 times. Each one begins with a representative telling me the charge will be dropped, but I have to be sent to a different department to cancel it. EACH TIME the new department says they can't do anything about because there is no record of the original woman saying there would be no charge. Are you kidding me? I stay on hold for TWO HOURS. Their tactic was saying "let me find a supervisor", waiting 30 minutes, and then telling me there was no supervisor. WOW. They realized that I wasn't going to hang up which was clearly their goal, so they lowered the fine to $25 since they realized that the secondary location was as they said "only four minutes away". So $200 to $25. I accepted because I finally was met with the end of any sort of patience I had left. If you talk with "Alexis" with a Latin accent in customer service, good luck, because she hates herself and she hates you. Budget, you lost out on ANY possibility of me, my friends, family EVER using your services again. You should be GD embarrassed about yourselves to work at such a crappy company. Yes, you. You're a part of the problem too. Don't work for crappy companies. I have forbidden ANYONE from my entire, nationwide company from using Budget on their trips. Budget, and the employees that I had to deal with, go die please. #anger #crapcompany #dang read more

The agents are combative and defensive. If you have a problem, the agents don't want to hear about it. They really act like they don't want to be there and that their job sucks. Never renting from Avis/Budget in C'ville again. read more

After a horrific experience traveling from CA, all I wanted to do was pick up my rental car I reserved two weeks prior and drive the hour and a half to my mother's. I walk up to the counter and hand the girl my DEBIT CARD, that I reserved the car with. She proceeds to ask for my social security number so she can check my credit since I am using a debit card. WTF!? Are you kidding me? I have used my debit card every time I've ever rented a car and this is the first time anyone have ever wanted to run my credit. EVER! And guess what? I was denied! Not even a "sorry" from the girl behind the counter. NOTHING. Here I was stranded with my six year old and she couldn't care less. Not her fault really, I blame Budget. What happened to securing an extra $200 because I'm using a debit card? That's what I expected to happen. Instead I had to pay over $100 for a taxi to take me to my mother's. NEVER again will I even attempt to rent through Budget and I will make sure no one I am remotely associated with will never rent from them either. read more

Indeed, the agent was surly in person and argumentative on the phone. Perhaps they should find other work that does not involve customer service. Look elsewhere, as you cannot find worse. read more

So I came in yesterday afternoon at 2 for a 2 week rental pick up that I reserved online and the lady was ridiculous. So there was a young lady and I hesitate to call her a lady, and she acted like she hated life. This "thing" treated me and my husband like dirt. First off she had the most nasty attitude when we walked in because she was texting. Then she was rude and sarcastic and then gave us a dirty car that had scratches on it and was annoyed that I pointed it out. This woman needs to be fired and I'm going to keep calling the manager Leeann schuells until she handles this situation. I don't understand why she needed to be so rude and disrespectful. She needs to seek employment elsewhere that doesn't require her to interact with humans and she knows who she is. The date was Saturday August 20th 2016 at 2 pm. Fire this horrible woman ASAP before she runs off all future customers. read more

The system automatically canceled my trip to go see my long lost sister and it was already paid for 496.85$ was drafted out of my account,,the website did not provide a confirmation number so I called to speak to a live personal and he stated the system canceled my reservation when I had asked for a rebooking of course my card was declined for insufficient funds ,,he offered a prorated price 466.12$,,but was unable to rebook it ,,I asked to speak to a manager and she told me the rate was gonna go up and it's my fault that the system canceled the reservation,,long story short they laughed at my frustration which was so unprofessional I will not be booking through budget anymore I use them all the time faithfully never had a problem until now 4.11.2017 ,,oh my money will be refunded in 24 hrs read more

Terrible service. I started out in a jam, stuck in Charlotte North Carolina late at night because my flight was cancelled to Charlottesville. I made a plan to fly to Lynchburg in the morning and needed to pick up a rental car to get to Charlottesville. I called the 1-800 number, and was told it would cost me over $300 to rent a car for approximately 7 hours and drive it less than 70 miles. When I expressed shock and complained, the agent quickly and bizarrely told me he would give me another car, for a third of the price. I showed up at the Lynchburg budget office in the morning, after my flight. They had no record of my call, and then said the agent had reserved me a car at another office, even though I clearly told him I needed an airport pickup because I was flying in. I told her what I had been told, regarding the high cost, and she expressed disgust for the quality of the customer service. She was with Avis, and quickly put me in a car for less than $70. When I expressed shock that I had been rented a car at an office that was nowhere near the airport, because how could I possibly use that, she simply said that this is what the customer service staff do. They don't care. read more