I'm sorry to read the negative experiences some folks have had with Steve at Classic Windows…read more I first purchased window treatments from Steve over 20 years ago (1993 to be exact). At that time he did indeed have a store front on Metropolitan Avenue in Forest Hills. More recently, I've purchased window treatments in 2012 (for my Kitchen) and 2013 (Master Bedroom). While Steve no longer has a storefront, I had no problem reaching him via phone and setting up an appointment for him to come to my apartment. The window treatments were installed without making a mess, and I continue to be very happy with both recent purchases. I just called Steve today and he'll be coming up next week so that I can purchase blinds for another one of my bedrooms. Just another side of the coin from a happy customer of 20+ years.

Do NOT deal or give Steve your business. He lacks professionalism & he can care less about the…read morepeople he does business with. He no longer even has a store front on metropolitan ave....works out of his home. Purchased blinds from him a few years back and had probs w the blinds but refuses to help send back the blinds to hunter Douglas where there's a lifetime guarantee becos he's either dying, is on site at a special project in Staten Island and now he's on jury duty. Take your business elsewhere as he's beyond shady n lacks any respect for his customers or even himself. Dying....ha. He's a total joke! 1000 excuses is what you will get from him. Do yourself a favor n take your business to someone who cares or knows how to do business! Gave him 1 star becos you have no choice but to....

Final custom shades don't look like the designs that were drawn. When I asked for them to be…read morere-worked or what happened to the extra yards of fabric that I purchased to create the look as drawn--crickets. No interest in customer satisfaction.

We purchased plantation shutters from Gemini about a year and a half ago. The shutters…read moreunfortunately got wet during a rainstorm about four months ago, and in spite of drying them shortly after they got wet, the shutters sustained water damage. Howard came to our house to assess the damage and informed me that Hunter Douglas was very good at standing behind its product. Despite months of back and forth between Howard and Hunter Douglas, ultimately, Hunter Douglas refused to accept responsibility for the damage. Being the stand-up guy that he is, Howard took it upon himself to accept responsibility and replaced the shutters. For me, although Howard should not have had to take on this responsibility himself, this sets an example of how I believe a local business should operate.

i had the pleasure of working with Joe for new blinds in my kitchen. He is friendly, punctual, and…read moreprofessional. He is also very knowledgeable about blinds. I wanted a specific type of blind and he saw that I have a cat and that the cat may damage the blinds because of the material. We decided on beautiful Hunter Douglas wood blinds with Joe's help. When the blinds came in, Joe was punctual and he installed the blinds perfectly.

I just used sunburst for my blinds throughout my whole house . Joe was very helpful and…read moreprofessional. He delivered everything he promised he would. We were very happy with the quality of the blinds and installation. I was indecisive at first as to what I wanted and he patiently guided me through the process. I highly recommend this company and would definitely not hesitate to use them again.

Nicole has need always helpful since she help me in the Chelsea store now I have a new project I…read morewill be coming to See her in Brooklyn she is the best

Design appointment went great, measurement was fine, installation I would give 0 stars. 2.5 hours…read morelate and missing parts - have been unable to reschedule an appointment for the reinstall. Horrible service and would gladly take my business elsewhere if I didn't have half my non-working blinds already installed. Not worth the cost, hassle or headache.

I was very happy with the work of city window fashion. They were quick to respond. The man who came…read moreover for the measuring and consultation really took his time, was very personable, and gave us very good input about our purchase. He was professional and respectful. Less than two weeks later I was contacted to confirm the installation date. The man who came to install the shades was also very professional, took his time and make sure that everything was set up correctly straight and to my standards. I need more shades on another windows and will be more than certain to call them!

If I could give ZERO stars i would! WARNING!!! I cannot begin to tell you how BAD the…read moreservice/customer service. DO NOT USE THEM!!! THey shrunk my drapery that they were suppose to clean, and I have been calling and calling, and still cannot get a manager or owner on the phone, and the lady that answers the phones is completely rude to me, and hangs up on me each time, saying "they are trying to fix it, and someone will call you back." SOOO rude. I am not a complainer, but this is ridiculous. Trying to fix what!! They shrunk them by a foot and ruined my drapes. And Im the one to made feel wrong for calling them to try to talk to a manager on the phone. TERRIBLE!! And no apology whatsoever! EDIT AS OF 8/22/18: they did NOT fix the issue like they said in the comment- they replaced my expensive embroidered black out curtain that i paid over $1000 for with a cheap blind AND on top of that made me pay for the motor for the blind- so they REFUSED to replace what they ruined with something equal. DONT EVER USE THEM. On top of that I paid $50 for a service call (same day they came to install the initial blind in my babys room, so they didnt even have to come out here separately), to fix my remote living room blind that wasnt going up properly. A month later it stopped working again, and they will NOT come out here to fix again even though i paid them $50 a month prior saying its not their responsibility. If you fixed it right the first time for the $50 fee then I wouldn't have had another problem!

*Disclaimer - this review is for a repair on some Hunter Douglas shades that were still under…read morewarranty but not done by this company directly. I have had some electronic shades in my unit for about 5 years now (under the 7 year warranty) and a couple of shades started to act up and not work properly. I came across this company that advertised repairs on Hunter Douglas shades and gave them a shot with the good reviews. I begin working with Nick who preferred to conduct business via text, which was fine. He had quoted me a specific price to fix the shades. When I had properly arranged for them to be picked up in my building, he never confirmed a set time. After sitting downstairs for a week with my doorman and countless follow-ups with him, the shades were picked up (first strike). After confirming the shades were irreparable and needed to be sent to Hunter Douglas, Nick finally confirmed the shades were in and to leave a check downstairs made payable to himself. He said he would come at some point during the week to drop off the new shades and pick up his check (he quoted me close to double the initial rate, which I spoke to him about and he adjusted, second strike). I went to go put the shades back up in my unit and 1 of them was created too large (from what I was explained, Hunter Douglas creates them off original order and not finished product - FYI to everyone) so there was nothing we could do. After reaching back out to Nick to advise on the next steps, he said I would need to lay out further money for him to send the shades to this company in California that cuts the shades down to fit. After confirming a pickup date, he never showed up and never came the following week (third strike). For what they preached in their slogan to the reviews they had, I was very surprised with the disorganization, unreliability, and lack of professionalism that was shown by Nick. This may be a one off with this company and what they stand for, but I was highly disappointed with my experience from start until I couldn't move forward with him anymore and took my business elsewhere. __________________________________ This is responding to Nick's message "2/7/2018 it was a pleasure not having to deal with you again.... you never mention that we refunded you the entire amount for the repair ? and that your sister purchased from us after this happened, because you recommended she use our Company.....Marco ....your funny....wish Yelp had a review system for customers...then we probably would not have met...... Read less' 2 quick points to follow up here after he responded about 2.5 years later with such a great memory, very simply put, 1 - I received no refund, and 2 - I don't have a sister

Nick was courteous, responsive, honest and extremely professional. He arrived early to our…read morescheduled appointment and fixed our blinds for a fraction of the cost of what others were quoting me. I highly recommend Nick.

After moving to Astoria, I was not very familiar with the area and after asking around I was lead…read moreto New Way Home Decor to help me with blinds and window treatments for my new apartment. I was unsure of what look to go for but the staff was eager to help. They helped me create a beautiful modern look which changed the apt. completely. The wood blinds were a great choice for the kitchen! Easy to clean and a nice sleek look. I went with Silhouette shades for the living room which provide privacy or sunlight when needed & Roman shades for the bedroom. They offer a free home estimate where someone comes to your house showing you samples, giving you prices..with no commitment. They had a large amount of black-out shades also. Their products are up to date with a lot of styles/colors to choose from. Prices are very competitive and the installment was done quickly. Overall very happy with New Way Home Decor & appreciate all their help in this process. The company is very reliable and precise, I recommend them highly!

I had a great experience with New Way Home Decor. They were extremely helpful and very professional…read morewith helping me selecting my blinds for my home. This will always be my go to place for my all window needs. I highly recommend them.

Don't do business with them. I ordered blinds over two weeks ago, and was told that they would be…read moreinstalled and done two weeks after payment. There's no updates or follow-up except for my calls and texts, and the fabric is still not delivered. The installer spoke to us unprofessionally, rudely, had the nerve to call me a low-life after he told us to come and pick up our deposit. If you want to be treated like garbage, then this is the place.

Having dealt with low life contractors after hurricane sandy, I was apprehensive to deal with any…read morebusiness. Nonsense. These people have heart and talent. First, they were kind enough to provide information via e mail, saving me lots of driving and time. Secondly, they went out of their way to accommodate my budget yet give me options , making my decisions easier. When I told them I was going to come in Marco reminded me that some of my options were limited, exactly what I would get for what. He is so honest and kind I had to do business with him. My purchase was delivered, installed and when a minor problem arose, he was here to fix it same day,. I cannot say enough about this store. I highly recommend them.