We drove up from Milwaukee to test drive a GMC Acadia in the All Terrain trim since no one in…read moreMilwaukee seems to order the that way. But after we drove one, we decided instead on a Chevy Terrain. We worked with Shakira Wery, who is pleasant, professional, and extremely knowledgeable about the products. In the end, we didn't come to a meeting of the minds as they say. But if you're in the market for a Chevrolet, Buick, GMC, or Cadillac, you might find it worth your while to make the short drive up to Sheboygan.

Just took my wife's 2025 GMC XT5 to Sheboygan Auto Service to have a nail removed from the rear…read moretire. I drive the vehicle into the service bay and the service tech says they charge '$40 to remove the nail and plug the tire' that's fairly new. I said that was shocking that they would charge a customer $40 to pull a nail out of a tire. He said talk to the service manager, he's here. The service manager at the desks confirms that they charge a whooping $40 to fix a nail in a tire. I said okay, that awfully pricey for 10 minutes of time and a 50 cent plug. I said its cheaper down the road. I sat down and started to call Brett Towing to check prices and the service manager see me calling and comes up to me and says "the tire repair with shop fees and taxes is $50 total" I said "that is absolutely outrageous' and that Sheboygan Auto just lost a customer". I told him I was going to back my car out of the shop and go down the road to Brett's Towing and Auto Repair. I ask Brett what he charges for tire repair, he said $39 with taxes. I had Brett repair it and saved $11. I also called Pomp's tire after the repair and they quoted $39.24 which was with taxes. Sheboygan Auto is ripping people off big time. I bought our 2025 Cadillac XT5 from them and we WILL NOT GO BACK there for any new cars and services. They don't care about their customers. All they want to do is rip them off with their services. Their oil changes are also extremely pricey compared to other Sheboygan auto service places that do the same oil change and vehicle inspection services. Beware.

Update: I am pleased to say that after a couple of emails and a phone call, the dealership was…read morewilling and able to exchange the car for the one first agreed upon, with a lower interest rate! In all honestly, they agreed to exchange the car prior to Tina T's comment which is much appreciated. Although this was quite dishonest in my opinion, I would have to say, I would come back and try again in the future because making it right is what really matters. The phone call we made was easy and they had already decided they would exchange the car. We picked Friday after the frigid cold dissipated and they made it easy. The paperwork was all set, the car was all set and we were off in about an hour. They were curious and pleasant. I talked with a co worker and explained my difficulties, she stated she has purchased more than one car and has never had a problem. I am just grateful that they agreed to work with us and make it right. Ryan assisted in making this happen and I would call anytime. We did get the 2 year 24,000 warranty (which is coming in the mail?). That would be my only concern is that the warranty does not make it our way and do not understand why they wouldn't be able to provide the paperwork on site but I am hopeful that all will be splendid at this point. Again the 4 star vs 5 star is generous considering all the work involved, but really, they did not have to exchange the car legally and I appreciate the hard work that went into customer service, so yes, I would recommend them to take a look at when in the market for a car, they did have the largest inventory as well. It was worth the drive.

Dates of interaction: December 25-26, 2025…read more I have been looking for a 2025 Volkswagen Tiguan with a heated steering wheel and have been coming up empty in the Milwaukee area. I expanded my search and looked to find several in at Van Horn Volkswagen of Sheboygan. Knowing it was Christmas morning and they would be--and should be--closed, I dashed off an email before sitting down to open presents. Shortly after I received a text message from Jerry, advising that they were closed but he could help me find what I needed. We exchanged a few texts and he again confirmed that they had what I was looking for and made a tentative appointment to come in the day after Christmas. I received a follow up text from Van Horn on 12/26 confirming the appointment and that I could put down $1,000 if I wanted to hold a car I was interested in test driving. At the same time, Josh Eynon sent me an email asking me to confirm some details about my visit, including what I might want to drink, which I thought was nice. Then I received a separate email from Chievchay with information on a particular Tiguan available. Upon reviewing the information, I saw that it didn't have a heated steering wheel. I replied to both Josh and Chievchay that my actual request seemed to be lost in the various communications, I was looking for a 2025 Tiguan with a heated steering wheel. Chievchay and I traded phone calls and when I finally got him, he appeared to be driving as the audio kept cutting out and I could hear turn signals. He finally indicated that they had no 2025 Tiguans with a heated steering wheel but should get some 2026 models with that soon. However, there is no financing deal for a 2025 so a 2026 would be significantly more expensive. Chievchay confirmed there are no incentives at this time for a 2026 model. I then asked what happened between the previous day and today when I was told they had several models of what I was looking for and Chievchay asked if I had heard from Jerry, and I confirmed. He told me that Jerry is an AI and isn't always accurate. He also seemed completely unaware that "Jerry" and I had interacted. At no point in the discussion did "Jerry" identify himself as an AI, which is definitely an ethical lapse on Van Horn's part. Chievchay was apologetic for the experience, and I do appreciate that. But ultimately this whole experience was a complete and utter waste of my time, and that to me is even worse than wasting my money as I can never get that time back.

I have been a customer of Concept Motors for about 8 years now. I have purchased a large vehicle…read morethrough them for my family. They helped me find just what I was looking for at a very reasonable price. It is still running great after 6 years. I also take my other vehicles in for oil changes. They are very helpful for me by troubleshooting smaller repairs and maintenance issues and helping come up with cost-efficient solutions. I enjoy their selection of water, coffee, or soft drinks while I wait in the lobby. They are friendly, and their music playlist really brightens my day. But the main reason I keep coming back is I know I CAN TRUST them. Thank you Zach and Mike!

From the owner: Concept Motors Inc. is an independent dealership that was established in 1990. We specialize in…read morelate model, low mileage vehicles with an emphasis on imports such as Toyota, Honda and Lexus. The "concept" is to offer our customers like-new vehicles with the balance of the factory warranty without paying new car prices. If you can't see the difference, why pay the difference? Plus you deal directly with the owners. No high pressure sales! We look forward to talking to you!

Came in to get my transmission fixed, and they made me aware of a recall for my car, which is cool…read more- but I had to take it to an official ford dealer, no biggie. That's not why I'm giving them 2 stars. They asked if there's anything I wanted them to check as well, told them my air conditioning wasn't working since I bought the car from them. They came out with a $200+ bill for specifically that issue. They charged me THAT MUCH for: "emptying and refilling frion" - something I could have done myself with some AC PRO from Walmart for $20 at most. Air conditioner wasn't blowing cold air in 24 hours. Stay away from this place.

I purchased a car from here about a year and a half ago, and been having battery issues and having…read moreissues starting the car. Well i brought the battery in to auto zone and told me the reason im having all these issues, is because the dealership put the wrong battery in it before they sold it to me. that battery is not sufficient enough to power the car. we brought this to Van horns attention, and they absolutely refused to do anything to help rectify the situation. wouldn't even meet us half way. would not buy a car from them again. beware of this dealership!

The entire team at Van Horn Hyundai in Sheboygan were A+++. It really was a team effort, including…read moreRyan, Aaron, Peter, Mariah, and Sara. I would speculate I was neither the most nor least demanding customer, but I was purchasing a car from California, so there was definitely some additional requests, including videos and pictures. Ryan and Aaron were especially helpful with answering questions and making sure the process went smoothly. Their patience and response time stand out as especially helpful. In an age where customer service is a mixed bag at best, Van Horn stood out as a throw back to a time where customers were treated professionally and going "above and beyond" was a part of the job. Thank you, Ryan and Aaron! Thank you to everyone at Van Horn Hyundai!!!

Just bought a Hyundai Ioniq from Van Horn. Probably the smoothest interaction I've ever had with a…read moredealership. Got good prices for the purchase and trade-in. My salesman Jim was great about communication and easy to work with. Got the usual questions about signing up for post-purchase warranties etc but no hard sell. Definitely would go to them again in the future.

The staff at international Toyota are all very friendly and helpful. Not at all pushy. I would…read morehighly recommend buying a car here. Chris was our salesmen and he was great! Will definitely buy here again!

Have taken my vehicle there twice now and have had great service both times. Rob fixed several…read moreissues with my truck, and told me what to keep an eye on in the future. Very reasonable pricing and great to talk to. It's hard to find good honest mechanics... and I live almost an hour away... so there's that.

I will always take my cars to 11 St auto. It will be fix it the first time and will not sell you…read moresomething you do not need. Joe is very kind and will help you out.

We bought a brand new Jeep Compass 2026 on February 28, 2026. The original experience was good with…read moreELI and Bob who helped us with our trade.. since then, however, once we left there and drove home to Brookfield Wisconsin, it had a high vibration in the steering wheel and also a rattling noise in the dash area to the left of the steering wheel. Four days later was the first time they could "get us in " on March 5 : naturally one day after the third day of being able to return, the car - My husband sat there for 4 1/2 hours with no results basically except they claimed a belt was broke in one of the tires and they had to order a new tire- considering the drive back-and-forth my husband asked if he could get a loaner and leave the car till it's fixed instead of driving back-and-forth racking up miles and planning in between working - and they had NOTHING to offer him. Long story short, the car has been at that dealership while we drive one of their Chrysler minivans ( you would think they would give us a jeep grand Cherokee or a Jeep type of loaner but instead we got a minivan) that car has been at the dealership for two weeks now as of tomorrow, March 24. Last week, Thursday, Chris the manager in service who worked on it swore that everything was taken care of with our car, they were having a shuttle driver bring it back to us and take the minivan back: husband told him do not send it here unless it is fixed or it will be coming back; First off - the shuttle car driver pulls in with our Jeep and it is disgustingly filthy! And almost has no gas in it, which my husband filled up their minivan for them. Needless to say, the rattle noise was still going on and the shuttle driver also testified that he heard it also - My husband sent straight back up to Sheboygan from Brookfield. Would you believe I have gone through nine different people who just cannot seem to get this squared away for us ?? We tried the day after my husband sat there for 4 1/2 hours and demanded we wanted to just sell the car back at that point considering we are an hour and a half away. Advised that we bought it on Saturday and we had Monday Tuesday Wednesday to return it however they would not have us come up there until that Thursday. that burned up our three days of being able to return it apparently After speaking a lengthy time to someone named Eden, he sent us to sales claiming that they would be able to make this happen. Low and behold, they absolutely REFUSED to take the car back. So now we sit here battling with them ! My husband left two voicemails there today with CHRIS in service and another voicemail in sales and nobody returned our call and it is now 5 PM, voicemails left at 7:30 this morning.. Our sales person ELI was supposed to call us back three separate occasions since it all happened and not once has he returned our calls or our requests. We have a brand new car and we have yet to be able to drive it for more than two days !!!!!!! This is absolutely unacceptable customer service !!! Never in 100 years what I suggest this place to anybody because as long as they are getting what they want from you, they are sweet as pie and boy they all must be trained really well in empathy and knowing how to say sorry and sound so concerned, but in the end, nobody really gives a S--T !!!! So here we still sit, wondering when we will get our car back. I called there at 4:50 - talk to a lady by the name of Chris - she spoke to an advisor which that's always useless who had no answers for us and of course Chris is supposed a guy working on our car was gone for the day . I asked Chris if she knew who the owner was that I could call and this is the second time we've tried to find out who the owner is and they all claimed they don't know who owns the Jeep Sheboygan Chrysler location on Washington Avenue in Sheboygan. I find that odd. No one knows the owner.????? This is the most frustrating thing we've had ever had to deal with . We are beyond frustrated!! I have been wanting to leave a review, but we have been literally kind of scared that they may mess with our car in some sort of way as a revenge tactic. However, we also don't know how the heck to even get our brand new vehicle back . Frustrated in Brookfield !!!!! D & S SHEBOYGAN CHRYSLER DODGE JEEP RAM 2701 WASHINGTON AVE SHEBOYGAN WI

I bought a Jeep Wrangler 3 days ago and had a problem today with it.....took me in right on the…read morespot and went above and beyond to get it corrected. Thanks to the service desk and the mechanic who greeted me in person and explained in detail what he acoplished.

Love both our Hondas!!! Leased a new 2017 civic in 2017, no issues, cheap payment. Loved it so…read moremuch in 2019 found a competitive deal, walked in with all my financial info, got a approved for a matching deal, literally came in the next day (I had errands and things to do) signed and went home to clean a spot in the garage. Just picked out a color on the lot for the CR-V and left the boyfriend to do all the tutorials and drive the new car home! It pays to have rocking credit and real job. Makes car buying a breeze.

FIRST TAKE: Excellent service from the time I called, to working with sales person, Andrew H. Great…read morecar, and they gave me a great price! Looking forward to picking it up! EDIT: I must change my review, reluctantly, due to my experience actually BUYING the car. Once you are sold on it, it seems the sales courtship honeymoon fades quickly. I was a assured a 3 yr 36K mile bumper to bumper warranty on this certified vehicle, only to have this company reneg and try to sell me a Honda plan 10% of the negotiated price. This statement was made in front of a witness. Andrew H, when questioned on this, seemingly went into a rehearsed rebuttal of never making that claim. As a limited income person, I didnt have the luxury of fighting at that moment. It was apparently fruitless with cronyism abound. Commonplace unethical sales: bait and switch. I am either naive or the world is just so untrustworthy you need to record every encounter when money is involved. Went through with the sale because I needed the car, planning on seeking a righteous conclusion to the sales persons blatant lie, only to, so far, have recieved a topped off gas tank "to make up for the misunderstanding." The tank holds $20 in fuel. It was another slap in the face. I will retract this if it is made right by the dealer, or will seek out help from Consumer Protections. Balls in their court. I am a fair person. This is compounded by: * $140 charge for a spare key * Loose indicator light, front driver's side, that was "going to be looked into," only to recieve the answer at the time of purchase that, "it would raise the cost of the vehicle." * Claim that an oil change was performed upon them recieving the car, only to find that it had 70% oil life left in a car requiring an oil change every 7K miles. * Despite notification of me picking the car up and asking for the car to be ready, I came with cash in hand, and it was not ready. After a long wait, they presented to me the car with a rushed detail job, and two missing floor mats. While I do like the car, what I was ACTAULLY given at time of purchase was NOT what the sales person or dealership sold me. * If I would have brought a cashier's check from US Bank, not some obscure institution, I would have had to wait to pick up my vehicle, per thier "financial office." This forced me to withdraw a LARGE sum of cash requiring "security assistance" from a friend with a CCW license to ensure I transported the money safely.