Adrian and his crew are very diligent workers. They are a unison. Everyone knows what their tasks are. They all work very well with each other.
The biggest issue that we ran into was the lack of communication from Adrian. Things change as work progresses, I get it. Regardless, communication is key if things do change. Assuming what the customer will like is sometimes not what the customer likes. There were a lot of assumptions.
Here are the issues. We wanted flat boulders in our pond. We drove to their yard and even specified the kind of boulders that we wanted to one of the workers. Adrian was out of town at the time when we were at Buck's looking at their pond displays. When the boulders arrived, there were hardly any flat boulders. Most of them were round. I told Adrian that I had three boulders left from my pool demolition saved and those were the kind of boulders that we were aiming for. He said he'd look into it and assured me that he would bring boulders similar to what we have on the second delivery. The second round of delivery was still large round boulders, yet they still moved on setting it without consulting with us. Things only changed when we contacted the owner, Mike, which we shouldn't have to after the fact that we've already voiced what we wanted.
When they were done building the walls of the pond, they filled it with black crushed granite gravel. So we have these beige round boulders and black crushed granite in the pond contrasting each other. Not natural at all. We brought it to Adrian's attention and his comment was, "we do this in all our ponds." Funny comment because their yard displays didn't have crushed granite gravel. It had round river rocks. One will never see crushed granite in a natural creek or a riverbed. We insisted that he fill it with river rocks, which he did, reluctantly.
When they were wrapping up around the perimeter of the pond and packing in the dirt, they weren't even packing the dirt in. They merely put dirt over open crevices and hand packed it or foot packed it. There are powered dirt packers that could've been used. Whether they have that tool or not, they should invest in one for these kind of purposes. I went through every rock crevice and every corner to tightly repack it with an iron rod dirt packer, which I shouldn't have to. Need I remind the readers, I had mentioned to Adrian that they need to tightly pack the dirt, but our conversation flew over his head.
We noticed after the rain had stopped for two to three days, everything was drying up except for the area where the auto fill line was ran. It just kept puddling up. We called Adrian and he said that they might have broken the line when they were driving the Bobcat over it. He said they would have to come out and fix the leak and do a final clean out since the water hasn't cleared up after a month plus.
Adrian did schedule to come out and fix those two issues, but due to a lot of rainy weather, we had to reschedule until further notice when the weather cleared up some more. No response from Adrian whether he got the message or not. Apparently he did because on the scheduled date he did in fact didn't come as we requested. We rescheduled again once the weather cleared up. The schedule date was March 19th. On the eve of the scheduled date, we contacted Adrian if he was coming out and his response was, "that's the plan." March 19th, we waited all morning for Adrian and his crew to find out they haven't even left town from Bakersfield. In fact they weren't even planning to commit to the schedule that Adrian had set up. No courtesy call nor text from Adrian. We only found out that we had wasted our morning waiting for Adrian and his crew to not show up by contacting him ourselves.
We had our landscaper fix the leak where the auto fill line was leaking and turned the auto fill back on. The auto fill kept running. I mentioned that it was unusual for the auto fill to be running constantly and suspected a leak. Adrian didn't seem to want to hear what I had to say. We turned off the auto fill from 5:00 pm and waited until 11:00 am the next day and the water content dropped three inches. We tested the water level according to Adrian's specifications and sure enough, there was a leak. Adrian did come out to check for the leak and said if there's a leak, they would "patch" it up. We told him that we wanted a new liner, but he still insisted on patching the leak. We insisted for him to be on the same page and wanted a new liner, not a patched liner that will fail later.
All in all, we do think that they all worked very diligently. The communication aspect is a total failure. I hope that they take into consideration that it's not my intention to bad mouth them. What they do reflects who they are and the company they represent. I hope it will help them pay close attention to their communication skills and the small details. read more