Another great effort by these good folks! My new RX and glasses were just not cutting it. My eyes were re-examined and the glasses remade - all at no extra charge! I would highly recommend Buckeye Optical to everyone! read more

Save your money and your time! Avoid this place like the plague! I've purchased my last couple pairs of glasses from Buckeye Optical. I can't say that the experience was great but certainly acceptable. This time around has been a completely different story. I mean absolute nightmare. This entire ordeal began a few months ago when I scheduled my regular eye exam. Dr. Bruch was wonderful and very friendly and so was Sarah the Ophthalmic technician. Everything was smooth sailing until I met with optician Robin, right from the start she was rude and unfriendly. I almost felt uncomfortable during my entire experience with her. I ended up deciding to order the exact glasses I currently owned because I couldn't find anything within the stores selection. These glasses were ordered/confirmed and would take a couple weeks at most to arrive. I received a call nearly a week or more later and was told these glasses were not available. I would have appreciated that information up front when I placed my order. I called back Robin with a Ray-Ban model that I liked and was told that they could be ordered. She seemed aggravated and annoyed the entire time. I ended up asking to speak to store manager Jeramy. He seemed somewhat accommodating at first but wouldn't acknowledge my complaint about customer service being poor. I ended up waiting nearly a month for my first set of glasses (I was told they are from overseas). I was overcharged by over $20 which I feel was intentional. This was corrected after I argued and laid out the error in black and white. The glasses arrive and I notice a defect in the lenses, two weeks or so later I receive a call that the replacement lenses have arrived and they will cut them to fit. The lenses were cut incorrectly and looked terrible; the brand new frames were also scuffed/marred in the process. Again nearly another month goes by because I have to wait for the replacement frames. Mind you that I've had to make multiple trips to Buckeye Optical during their business hours, which are also my work hours (extremely inconvenient). I almost always have to wait about 15 mins or more when I arrive. Finally, I get a random text message saying my frames have arrived. I try calling to verify that everything is ready to avoid wait times and their phones aren't working. My girlfriend ends up getting the replacement frames for my time sake. I receive a call from Jeramy telling me that I need to bring the defective/damaged lenses back so he can get a credit from them. I told him that I would try to as soon as I can but I haven't had time. I also mentioned that he could send a pre-paid label for me to send them back to him. He did not like that idea and his tone quickly changed; he threatened to send me a bill if I did not return them now. So apparently it's acceptable for your customers to wait over 3 months to finally get correct lenses/frames but when it comes time for manager Jeramy to wait he throws a fit. I sincerely hope that Buckeye Optical can figure out their poor customer service situation. I wish I had paid attention to the poor Yelp reviews. If you enjoy poor attitudes and terrible customer service then Buckeye Optical is the place to shop for eyewear. Extremely disappointed. read more

Very friendly and professional. Everyone on the staff have always welcomed me and treated me with the utmost respect. Unfortunately, this is not always the case at many medical offices in town. I will continue to remain a patient for years to come due to the way they treat me. read more

Save yourself the trouble and go somewhere else! The doctor was great and very friendly, but the front of the house is not helpful whatsoever. First off I buy an overpriced pair of glasses just for the guy inside to break them. The one side was a little loose and he completely stripped the screw to where they are barely holding together. He told me they were under warranty and would be ready for pickup in about 2 weeks. Nearly a month goes by and I haven't heard from them so I called them and they tell me that they were on backorder. Fast forward to a week later when they say my glasses are finally ready so I go in just for them to tell me they ordered the wrong frame. Now have to wait who knows how long for the new frame to come in. Will not be returning for any reason after I get this new frame. read more

I've been going to this place since they were over by KFC. When I first started, the woman wasn't working there, just the two guys and the gorgeous lady doc. For a years now there's a short lady who sits out front at the desk. I think they call her Robby or Robin? She's surly to say the least and I don't like her picking out my glasses for me. She's messed up our orders by telling us things weren't covered by insurance when they were. Because of her I pulled my family. The guys at work say the same thing. Their families feel the cold shoulder too. The guy who owns the place is real friendly and the tall slender guy is good too but still, the surly short woman who works out front, she must be family or something because sometimes she's in a good mood and sometimes she's in a bad mood. Leave your bad mood at home lady. read more

My fiancé and I have been going to Buckeye Optical for our last 3 pairs of glasses and have had the greatest help from CJ at the front desk to the doctors helping us with our exams and helping us go through all of their frames! I personally love their Ray Ban selection. But they had a huge variety of frames. We will continue to go Marion for this place! read more

I purchased two pairs of glasses at Buckeye optical. When I received the glasses my vision was blurry and things looked warped. They remade one pair of the glasses and the results were the same. Now they are unwilling to address the issue or refund my money. So now I am out the cost of two pairs of glasses that I can't wear. I gave them one star only because I can't give them any less. read more