I had gone to the restaurant 3 times ahead of Saturday's event. I understood completely that they didn't take reservations, but each time, even the morning of the event, they assured me that they could adapt to that large number of guests (35). I knew they would be seated at different tables, but that was okay. I would pay for all with one credit card.
I sent the group ahead of me based on what I was told before that morning. When I arrived, I found that it was not true. The manager on duty was NOT helpful at all, in fact VERY RUDE. My guests were in a line, but instead, the manager took others before anyone in my group. She did finally seat us in an area that sat many and where a friend of hers was already being served. A few minutes later, she said she didn't have a server available for at least another 25 minutes who would then be able to take drink orders.
I admit that I wasn't happy and 1 person in my group responded in an inappropriate way to a young lady at the desk. I did apologize profusely. I asked if I could step aside with the manager to talk over the issue and look for an easy solution. I asked to speak to her boss, but was told that no one was above her and I was told no, she would not work out a solution.. I was told to leave or the police would be called.
I gathered my group together and we left without saying anything to those waiting.
I called at 4:30AM and left a message for the person in charge and expected a return call. Thirty-six hours later, I have heard not a word. I guess a group that would have paid over $1500 wasn't worth the trouble or effort.
I was left with a group of hungry people. Thank goodness that Emidio's came to the rescue. I ordered 50 pieces of chicken, 100 jo-jo's 2 sheet pizzas, a full tray of antipasto salad and drinks. Thirty minutes later, I picked up a wonderful meal. A wonderful time was had by all.
Too bad I couldn't welcome my MANY out of town guests to such a wonderful experience at Buckets. We had gone before and thought it would be awesome for all to have the experience that we had. Needless to say, I will not be back, nor will I recommend this restaurant to the many people who in my line of business ask where they can go for a great meal. Instead, I will recommend the Akron Family Restaurant or Emidio's. If this is how you train your employees to be successful in new jobs, they will not succeed. Too bad. read more