TERRIBLE SERVICE This has been the worst experience by far, & I'm a regular. I should have stopped coming when they messed up my toes I was about to start crying & he noticed me upset he just shrugged it off. Each time I come here I noticed a nail infection I have no clue if they clean they're equipment or not. But what was the LAST straw for me is when they disrespected my friend which was a new client by telling her she talks to much and treating her like a clown . So we decided to walk out and not do service with them. They refused to remove her nails and left her fingers looking terrible ! read more

BT Nail Spa - Terrible nail service! - Waxing Near Me - Nashville, Tennessee

I think this place is called VIP, not BT so if that's wrong pay no attention to this review. This was the worst pedicure ever. Cold water, zero communication, cold attitudes. We had Rez for 5 of us and they had my 90 year old mother sitting for 15 min waiting for someone to attend to her. Don't come here! read more

If I could give this place a 0 I would. I have never had a worse experience anywhere in my life. I was put with a young girl that had 0 experience doing nails and I would bet my life that she was not licensed and I left with an open wound bleeding toe and not a single "I'm sorry". The whole 30 minutes I was in there there were only 2 women working and one of them Trish wouldn't stop talking about how she has no money and can't afford to buy food and it was extremely unprofessional and uncomfortable atmosphere. I will never recommend anyone to ever step foot in that place. Absolutely unacceptable. read more

BT Nail Spa - Waxing Near Me - Nashville, Tennessee

Stumbled across this nail spa by accident. They've only been open four months. At first I was put off by the fact that they charge $5 for callus removal but they were extremely thorough. My tech spent way more time on my pedicure details than I've experienced I believe I've been here for an hour and I've enjoyed not feeling rushed. Overall, I would definitely recommend them. **When I got home, I was feeling the soles of my feet and discovered my callouses were still there! After all the discussion of charging extra to remove them. I can only imagine while wearing gloves, they're not able to feel what they may miss. I contacted the manager and he told me to come back and he'd take care of it but I had no desire to go back out after being back home. I may give them another try, not sure. read more

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I went in this week for the first time because my usual salon was closed. Kayla did my gel mani and soaked off the dip powder I had on. She did an amazing job and was very meticulous. That turned out to be a great thing because I got engaged a couple days later. I've taken so many pictures of my hands, lol. I would give 5 stars if that had been my only service. I also got a basic pedi and the tech must have been new. Her massage was amazing but the rest of the pedi was not great. It felt ok, but I'd give her 3 stars considering the price. I made an appointment the day of, but they do accept walk-ins. They play good music on the radio and the atmosphere is super relaxing. This would be a fantastic place for a group - bachelorette party, bridal party, etc. read more

BT Nail Spa - Gel mani by Kayla. She paid attention to exactly what I wanted. She didn't cut or file down my nails because I wanted to keep the length. - Waxing Near Me - Nashville, Tennessee

It's my birthday and they did me so DIRTY! Honestly worst nail salon I've been too. I recently went an was asking for the price for my full set and Christina and Mr Hot boy we're disrespecting laughing at my fingers an telling me I talk to much when I was speaking to my friend he told her " why does your friend talk to much " I told him that was disrespectful and he just laughed and said something to Christina so I just left he left me like this and couldn't even soak an take them off. read more

BT Nail Spa - Waxing Near Me - Nashville, Tennessee

Kayla is the only person in the whole salon that knows what she's doing, everyone else is rude and had the nerve to get mad at me for having a crooked nail because of them. They have taken at least an hour to fix the situation and I'm still here. I asked them how were they going to fix my nail and the lady just ignored me. I'm never coming back here ever again and I will NEVER recommend this place unless it's because of Kayla. I wouldn't waste my money nor energy here. read more

BT Nail Spa - Waxing Near Me - Nashville, Tennessee

Definitely don't try to get a French tip here. If I knew I wait 40 mins to get this kind of job done on my pedicure I would have never go in there. read more

BT Nail Spa - Pedicure with regular French tip - Waxing Near Me - Nashville, Tennessee

bad customer service.. My feet look the same way they did before I went in. Only good I got was a polish. The young lady that's wears the clear glasses didn't greet me, she didn't offer the complimentary drinks with the service, she acts like she don't understand any thing that is asked, she was pushing and pulling my foot like she couldn't communicate with me. She was just straight up rude. I don't like that because I'm one of those very nice people who will set you straight but I don't got time today. It's my birthday week and I just want positive vibes. I will never return to this salon ever again. They have that huge beautiful EMPTY SALON & now I know why it's always empty. That's because y'all don't know how to give good customer service!! Be glad I was in a good mood today!! read more

BT Nail Spa - Waxing Near Me - Nashville, Tennessee

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I've been before and I've always been extremely pleased but this visit was very different! I had to wait (which is out of the norm but I understood and waited) for 30 minutes. I wasn't offered a beverage like they normally do. I waited all that time only for my nail tech to tell me she can't do the service I requested. She can only do a "full color nail" not a powdered ombré nail ..which I've had done there before. She didn't offer anything for the inconvenience of me wasting 30 minutes of my time or offer me another nail tech that could do the nail look I was requesting. This point forward I'll be going to another nail salon where every tech is up to date on the trends and more than capable of doing something other than simply painting my nail a solid color. They just had $100+ walk out the door since I left and went elsewhere for my pedi. read more

Well I thought I would get here when they opened so I wouldn't have that much of a wait. It's currently 9:42 and no sign of them. I guess I'll find a new nail place. So vey disappointing. It's not the first time this has happened. Thought I would give them a second chance. Bad decision! read more

BT Nail Spa - Waxing Near Me - Nashville, Tennessee

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Very not caring over COVID 2 customers with no mask for the safety of people they have had my feet in water for 30 minutes which is cold know took feet out still no one has came over this is a complete joke of a place my fiancé has had her hands in this dip remover for over a half hour and still waiting we will not be back and do not recommend this place what so ever complete joke of a place read more

This was my first time today. I will say it was a pleasant experience. I received a eyebrow wax and pedicure. Everything is so sanitary and the atmosphere is breathtaking. But most important the staff was professional and nice. They really made me feel comfortable and relaxed. I will be back again. read more

BT Nail Spa - Waxing Near Me - Nashville, Tennessee

It's very relaxing here. Decor is nice!! Most importantly I love my nails! Everyone is welcoming & nice! I think I may have found my new nail home! read more

BT Nail Spa - It's so beautiful in here! - Waxing Near Me - Nashville, Tennessee

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Best nail salon I've been to. The service was 10/10. I got a pedicure and gel manicure. read more

BT Nail Spa - Manicure (gel) - Waxing Near Me - Nashville, Tennessee

Worst customer service I have ever received. I went in for a fill today after deciding to try a new place and the nail technician was so unprofessional and rude. I ended up having to leave after she practically verbally attacked me after I had to ask her multiple times to clarify some prices. I've never been to a place that charges separately for tips, the length of the tips, and for the specific shape of your nail on top of the price for the fill. She told me, "I never want to see you again," as I was gathering my things to leave. It was so cute inside, it's such a shame her attitude didn't match the decor. read more

Went here because my usual nail spot was overly crowded and wait was over and hour but I walked in to BT nail salon and was seen almost immediately after walking in and didn't have to wait. It looks really nice inside too very relaxing and competitive pricing I think this will be my new spot. I got a fill and I have long nails I was charged 27.00 read more

The new owners suck... horrible horrible customer service. They're lazy and very dirty... seems like they don't clean up their place. The owner (Noi) never wears his mask and they over charged without giving you a full service. DO NOT RECOMMEND!!!! read more

Super expensive. Got a regular full set for $60 just color!!!!!!!!!!!!! Guys this is a rip off I'm sorry but I've never paid more than $30 for a full set polish. But anywho learned my lesson. Way too over priced for nothing. read more

They did absolutely amazing! They were very clean, not crowded at all, and definitely made me feel the best I think I possibly could have going to get a pedicure during COVID-19! The staff were all extremely friendly, and they were even having a special of 20% off all services which I didn't know until checking out. I got a deluxe gel pedicure and they didn't disappoint me one bit! This was my first time going & I will now be a regular. 10/10 would recommend! read more

While I was happy with my first visit, i have made some other visits here and will not return. There is not consistency in the capabilities in the nail technicians who work here. From improper cuticle cutting to poor polish application its not worth going since you dont know how your service will be. read more

Money hungry and poor quality nails They talked me into getting an entirely new set of nails and then the acrylic nails almost came right off a week later.. Causing me to spend more money removing them What a waste and they also take like 2.5 hours to do my nails if you go here prepare to spend all day there read more

This spa must think they are in bentwood snd they charge over 30.00 for hot towels and lotion it's not a pedicure without

They were supposed to open 15 min ago. Seems like they don't know how to get here on time! Saw a few similar reviews, but it was so close to home so I tried anyway. There has been at least 5 people walk up and try the door. Very unprofessional! read more

The place is very clean, visited back a couple months ago, wanted to get my nails done and this place is the best, the staff is very friendly and they listen to what you want. Very luxury spa read more

I came here on a Friday afternoon when my regular place was too busy. It was wonderful! Spacious and I was seated for my pedicure within 5 minutes. I had a spa pedicure which includes a salt scrub and lotion for $32, which is a great deal! Complimentary wine, soda or water. I will definitely be back. read more

I went to BT nails on Saturday for a Pedi. Their basic pedi is $30; I guess you pay for the scenery and not the quality. My pedi was absolutely terrible. I had to ask a lady to clean up around the toe nails. The pedi service felt half ass; I expected more for $30. The people who worked there were very nice but the quality of work was terrible. I wasn't going to make a review but it's Tuesday and the polish is chipped on multiple toes. I wouldn't recommend this place to anyone. read more

0/10 horrible !! Got my nails done and asked her to get all the clear polish she got all over my hands and under my nails and her advice was it'll come off in the shower and to scrub it off when i get home instead of getting the dirt under my nails feeling away at the salon like most would do. Then i got my toes done she didn't give me toe spreaders and told me to go get my nails done. When my 2 toes got messed up because they weren't dry they acted as if it was such an inconvenience to fix them and told me if i didn't want them messed up i should've gotten dip powder or i should've told her i wanted toe spreaders before i put my shoes on even though she was nowhere to be found after she got done.. Horrible service horrible nails will never ever recommend to anyone they also don't color match so if you want your toes regular and dip powder nails count on getting 2 different colors and if not find it yourself not like you're paying for them for that or anything. read more

I just don't think they care for black customers. I hated the way I was being treated and I will never go back there!!!

Beautiful nail salon, with poor customer service. I had to ask for the complimentary drink, nobody seemed to friendly or greeted me. The employee who led me to my chair was working with a child on her hip. I got my nails done on a Sat. and 4 were broke by Tuesday. At one point I had to take the file and file my own nails as the tech did not understand what I was asking her to do. Even with the 5 dollar coupon that they offer on your next visit, I wouldn't return. I should have known when I saw 1 other customer in the entire place that was a bad sign. I was very disappointed by the entire experience! read more

It was very nice inside but I got a gel full set and it was just horrendous. It was bulky and uneven. The person who did my nails seemed very aggitated. Even though costed me $60, my nails started popping off within a week. read more

What a great experience. They are very polite and extremely professional. This will be my nail spot for a long time. Customer service is top notch. read more

I live right down the street from this salon and was hoping for a close to home mani/pedi. I went the day before leaving for my sister-in-laws wedding and got my typical (I get SNS dip EVERY month and never break them) off-white dip and toes. My toe nails chipped the very next day and I repainted three of them myself. Ended up doing them all over at a salon near the wedding. Normally, I get a good massage and cuticle cut with a basic pedicure, neither of which were done, I would say it was 30 seconds on each leg, and I am pregnant --- the massage was needed. My nails were a whole other disaster. I broke 4 of them within 5 days time! No I was not working out or washing my hands a lot, they were just that thin. She cut me twice in a row and the color was definitely bright white (that is minor but still noted). I am not one to complain or write a crappy review but I decided to after breaking a 5th nail and going in to tell them about my experience. Honestly, they made me feel like I was lying to them and like I didn't tell them how to do their job. I will not be returning to place. read more